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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • DRAG0N
  • Casual Listener
  • 260382 Views
  • 785 replies
  • 81 likes
  • Account
  • 260382 Views
  • 785 replies
  • 81 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1128156 Views
  • 118 replies
  • 106 likes
  • Account
  • 1128156 Views
  • 118 replies
  • 106 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 71247 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 71247 Views
  • 63 replies
  • 8 likes

Payment made and no service.

I have been with Spotify for 3 months they received there payment of $9.99 for November and now I don't have Premium andymore, I have no service Premium and the phone numbers that they have published aredon't work when money is involved I need to spe...

  • Newbie
  • I have been with Spotify for 3 months they received there payment of $9.99 for November and now I don't have Premium andymore, I have no service Premium and the phone numbers that they have publ...
  • 79 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 79 Views
  • 0 replies
  • 0 likes

RECUPERACION DE LISTAS BORRADAS

Hola, acabo de borrar dos listas Gym Leo y Español, por favor como puedo recuperarla??mi nombre de usuario ljlmatrix

  • Newbie
  • Hola, acabo de borrar dos listas Gym Leo y Español, por favor como puedo recuperarla?? mi nombre de usuario ljlmatrix
  • 75 Views
  • 0 replies
  • 0 likes
  • Premium
  • 75 Views
  • 0 replies
  • 0 likes

Prepaid cards

Can i use a prepaid visa to get Spotify premium in Canada ?

  • Newbie
  • Can i use a prepaid visa to get Spotify premium in Canada ?
  • 89 Views
  • 0 replies
  • 0 likes
  • Premium
  • 89 Views
  • 0 replies
  • 0 likes

Cannot log into ps4 app

I have no way to log onto my account on my ps4, even though I can log on on my computer. I've reset my password twice and reinstalled the app. I have no access to my router, but the fact I would need to just to get this app to function is proof as to...

  • Casual Listener
  • I have no way to log onto my account on my ps4, even though I can log on on my computer. I've reset my password twice and reinstalled the app. I have no access to my router, but the fact I would need...
  • Reflux_
  • Community Legend
  • 153 Views
  • 2 replies
  • 0 likes
  • Free
  • 153 Views
  • 2 replies
  • 0 likes

itunes codee

so im from singapore i used to have spotify premium and i use itunes card to pay but recently i wanted to change my apple id account so i cancel the subscriptionso after i changed i got another itunes card and redeem it in appstore and after that i w...

  • Newbie
  • so im from singapore i used to have spotify premium and i use itunes card to pay but recently i wanted to change my apple id account so i cancel the subscription so after i changed i got another itu...
  • 64 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 64 Views
  • 0 replies
  • 0 likes

Want to add other people to my account

Hello, I am writing to you since I want to add some of my family members to my account. I was told this was possible, in order to conform a group, and we could pay a different amount of money, lower than the price we should pay if we suscribed indivi...

  • Newbie
  • Hello,   I am writing to you since I want to add some of my family members to my account. I was told this was possible, in order to conform a group, and we could pay a different amount of mone...
  • Ox1
  • Roadie
  • 84 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 84 Views
  • 1 replies
  • 0 likes

My account has been hacked

Today, after 3 days without using Spotify, I login to see that my playlists have been deleted, new playlists of german hip hop added.New iphones have been added to listen to music offline - and I dont have any iPhone, just an Android smartphone. Of c...

  • Newbie
  • Today, after 3 days without using Spotify, I login to see that my playlists have been deleted, new playlists of german hip hop added. New iphones have been added to listen to music offline - and I d...
  • 103 Views
  • 0 replies
  • 0 likes
  • Login
    Security
  • 103 Views
  • 0 replies
  • 0 likes

New iphone 6, spotify no longer showing premium

Hi, I have a premium account (and have done for a while) I have a new mobile (iphone 6s) and i installed spotify from the app store. I log in, using my spotify username (not facebook/email etc) and login just fine. The issue is that the account shows...

  • Newbie
  • Hi,   I have a premium account (and have done for a while)   I have a new mobile (iphone 6s) and i installed spotify from the app store.  I log in, using my spotify username (...
  • 120 Views
  • 0 replies
  • 0 likes
  • Account
  • 120 Views
  • 0 replies
  • 0 likes

Double Charge

If I could please get my refund back! They double charged me and has yet to give me the features I signed up for! This is seriously ridiculous....

  • Casual Listener
  • If I could please get my refund back! They double charged me and has yet to give me the features I signed up for! This is seriously ridiculous....
  • sinapetersen
  • Gig Goer
  • 99 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 99 Views
  • 1 replies
  • 0 likes

Solved!! Spotify started charging me £9.99 but I'm still a student

Hello! I am a student and I have been getting the 4.99 subscription but then today it charged me 9.99Maybe my student status has expired (I didnt know I had to renew it and it didnt ask me for renewal) but I wanted to cancel anyway as I barely use Sp...

  • Casual Listener
  • Hello! I am a student and I have been getting the 4.99 subscription but then today it charged me 9.99 Maybe my student status has expired (I didnt know I had to renew it and it didnt ask me for rene...
  • Pricilla
  • Spotify
  • 293 Views
  • 1 replies
  • 0 likes
  • Account
  • 293 Views
  • 1 replies
  • 0 likes

I UNSUBSCRIBED last month and still got charged.

I didn't want to pay the 9.99 for another month of spotify because I don't really have the money for it. Last month I UNSUBSCRIBED and I still got charged this month. I need my money back on my card! ASAP!

  • Newbie
  • I didn't want to pay the 9.99 for another month of spotify because I don't really have the money for it. Last month I UNSUBSCRIBED and I still got charged this month. I need my money back on my card!...
  • Wingsnet
  • Newbie
  • 231 Views
  • 3 replies
  • 0 likes
  • 231 Views
  • 3 replies
  • 0 likes

Unable to redeem family code. Says the country is incorrect.

Just signed up for a spotify family account. Tried to add a family member and it says the code can't be redeemed because the country is incorrect. Both accounts are set to Australia. How to rectify this? Here is the error message "We couldn't add you...

  • Newbie
  • Just signed up for a spotify family account. Tried to add a family member and it says the code can't be redeemed because the country is incorrect. Both accounts are set to Australia. How to rectify t...
  • 111 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 111 Views
  • 0 replies
  • 0 likes

Daughter banned from facebook

I have my son and my daugther in a family plan, but now my daugther has been kicked out from facebook. She was login in on Spotify with her facebook account. How can she access her Spotify account now?Thank you

  • Newbie
  • I have my son and my daugther in a family plan, but now my daugther has been kicked out from facebook. She was login in on Spotify with her facebook account. How can she access her Spotify account no...
  • 54 Views
  • 0 replies
  • 0 likes
  • Premium
  • 54 Views
  • 0 replies
  • 0 likes

account change country

my husband set up an spotify familie plan, but my account was created in mexico, and know I can´t upgrade my account and also I do not know how to change the country of my account to use the family plan

  • Newbie
  • my husband set up an spotify familie plan, but my account was created in mexico, and know I can´t upgrade my account and also I do not know how to change the country of my account to use the family p...
  • 53 Views
  • 0 replies
  • 0 likes
  • Account
  • 53 Views
  • 0 replies
  • 0 likes

Bot getting Premium to my family member

Hi I just uploaded to Premium with a family package. An email with a code was sent to my wife so she could also be uploaded to Premium. The thing is that I get this annoying message that we are not in the same country, but we are!Besides we could ver...

  • Newbie
  • Hi I just uploaded to Premium with a family package. An email with a code was sent to my wife so she could also be uploaded to Premium. The thing is that I get this annoying message that we are not i...
  • 420 Views
  • 0 replies
  • 0 likes
  • Premium
  • 420 Views
  • 0 replies
  • 0 likes

log in on ipad

I have a spotify account and i usually log in with my facebook. But when using someone else's iPad, I first have to log them out on facebook, then log in myself and after that I can log in on spotify to get in my account. There must be an easier way....

  • Newbie
  • I have a spotify account and i usually log in with my facebook. But when using someone else's iPad, I first have to log them out on facebook, then log in myself and after that I can log in on spotify...
  • 50 Views
  • 0 replies
  • 0 likes
  • Login
  • 50 Views
  • 0 replies
  • 0 likes

Frustrated. Need help.

I'm trying to email you guys because you don't have a phone number I can call but the email that it keeps usingas a way for you guys to reply has been deactivated. So I have no way of getting your replies. Can you guys just answer a simple question w...

  • Newbie
  • I'm trying to email you guys because you don't have a phone number I can call but the email that it keeps usingas a way for you guys to reply has been deactivated. So I have no way of getting your re...
  • KatesHere
  • Community Legend
  • 99 Views
  • 1 replies
  • 0 likes
  • Account
  • 99 Views
  • 1 replies
  • 0 likes

How to manage account on broken phone

So I have my 3 accounts used up. On my phone. iPod. And tablet. But it's also on my old phone that i recently broke. The screens black so I can't log out or delete the app. Is there any way I can delete the account off my broken phone? Or am I out of...

  • Newbie
  • So I have my 3 accounts used up. On my phone. iPod. And tablet. But it's also on my old phone that i recently broke. The screens black so I can't log out or delete the app. Is there any way I can del...
  • KatesHere
  • Community Legend
  • 1590 Views
  • 1 replies
  • 0 likes
  • Account
  • 1590 Views
  • 1 replies
  • 0 likes

Country combo only shows spain

I moved to Indonesia from Spain, when I try to change my country the selection box only shows Spain.

  • Casual Listener
  • I moved to Indonesia from Spain, when I try to change my country the selection box only shows Spain.
  • 94 Views
  • 0 replies
  • 0 likes
  • Account
  • 94 Views
  • 0 replies
  • 0 likes

Spotify has been paused because your account is being used somewhere else

I have changed my password and clicked "Sign Out Everywhere." I am still getting this notification every 10 minutes. Are there other factors that may cause this notificaiotn to popup? Do some clients not abide by the Force Logout feature? Thanks,J

  • Casual Listener
  • I have changed my password and clicked "Sign Out Everywhere." I am still getting this notification every 10 minutes. Are there other factors that may cause this notificaiotn to popup? Do some cl...
  • user-removed
  • Not applicable
  • 141 Views
  • 3 replies
  • 0 likes
  • Account
  • 141 Views
  • 3 replies
  • 0 likes