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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

291031 Views

529 replies

34 likes

Account
Free
  • 291031 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13683 Views

6 replies

11 likes

Security
  • 13683 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

541139 Views

990 replies

115 likes

Account
  • 541139 Views
  • 990 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129666 Views

74 replies

12 likes

Account
Login
Premium
  • 129666 Views
  • 74 replies
  • 12 likes

premium subscriber, attempted to connect FB to account , second account created

Hi, Im already a subscriber to spotify premium and tried connecting myt account with my FB account and somehow a second account has been created and now people from FB are messaging me on the other account etc can i consolidate the two accounts? anyw...

Visitor

Hi,   Im already a subscriber to spotify premium and tried connecting myt account with my FB account and somehow a second account has been created and now people from FB are messaging me on th...

Cylucero

Newbie

185 Views

1 replies

0 likes

Account
Login
Premium
  • 185 Views
  • 1 replies
  • 0 likes

Upgrade using paypal on iphone 6s plus failed

I have trued to upgrade on my iphone 6s plus, using paypal to pay. I log into paypal and accept terms but it keeps sending me back to the start page without allowing me tobe upgraded to premium. Paypalacct is working on other purchases.Then, i tried ...

Casual Listener

I have trued to upgrade on my iphone 6s plus, using paypal to pay. I log into paypal and accept terms but it keeps sending me back to the start page without allowing me tobe upgraded to premium. Payp...

edtaylor201

Casual Listener

185 Views

2 replies

0 likes

Subscription
  • 185 Views
  • 2 replies
  • 0 likes

Customer support sent me here

I got a redeem code of Vodafone rewards as I choose the Spotify premium 30 days. Soo they sent me a code. And I've tried that code and it's telling me it's not valid. It's a brand new code. I've tried both lower case, higher case and even both togeth...

Newbie

I got a redeem code of Vodafone rewards as I choose the Spotify premium 30 days. Soo they sent me a code. And I've tried that code and it's telling me it's not valid. It's a brand new code. I've trie...

KatesHere

Community Legend

171 Views

1 replies

0 likes

Account
  • 171 Views
  • 1 replies
  • 0 likes

I´m abroad, and my account doesen´t allow me to change the country :(

I have spotify free account, and when i try to edit the country , It just offers me the option of Spain (where i was registered at first), no more countries appear. Anyone can help me? Thank you so much!!

Newbie

I have spotify free account, and when i try to edit the country , It just offers me the option of Spain (where i was registered at first), no more countries appear.   Anyone can help me? &nbs...

Lachsak

Music Fan

192 Views

1 replies

0 likes

Free
  • 192 Views
  • 1 replies
  • 0 likes

Solved!! Max mumber of saved albums

Hi,today i tried to save an album, but the application denied the operation, because there is no other space to save other music.I am not speaking about offline saving. So i decided to upgrade my spotify hoping that, in the premium version, there was...

Visitor

Hi, today i tried to save an album, but the application denied the operation, because there is no other space to save other music. I am not speaking about offline saving. So i decided to upgrade my...

user-removed

Not applicable

375 Views

2 replies

0 likes

Account
Premium
Unlimited
  • 375 Views
  • 2 replies
  • 0 likes

logging in after premium PLEASE HELP

now i had premium, but not any longer. Due to the fact I moved across the country to Las vegas from New jersey, I Cancelled all my accounts everywhere. For the time being at least. Now becuase I'm not premium any longer, It wont allow me to sign into...

Newbie

now i had premium, but not any longer. Due to the fact I moved across the country to Las vegas from New jersey, I Cancelled all my accounts everywhere. For the time being at least. Now becuase I'm no...

KatesHere

Community Legend

213 Views

1 replies

0 likes

Account
Free
Login
Premium
Subscription
  • 213 Views
  • 1 replies
  • 0 likes

Charged Twice!

Hello. my account was charged and has been charded twice each month. since 8/12/15. Please resloved this quickly.Case #: 04649302Thank you.. Please Please hurry.. Someone help me.

Casual Listener

Hello.     my account was charged and has been charded twice each month. since 8/12/15. Please resloved this quickly. Case #: 04649302 Thank you.. Please   Please hurry.. Someon...

KatesHere

Community Legend

224 Views

3 replies

0 likes

Account
  • 224 Views
  • 3 replies
  • 0 likes

Charged for premium subscription straight after free trial without warning of trial end date

I had a free trial of premium but I was then charged 9.99 without being asked if I'd like to carry on using the service. Is this normal? I replied stop straight after I received a text saying I've been charged. I'm not really sure what the benefits o...

Newbie

I had a free trial of premium but I was then charged 9.99 without being asked if I'd like to carry on using the service. Is this normal? I replied stop straight after I received a text saying I've be...

Lachsak

Music Fan

161 Views

1 replies

0 likes

Premium
Subscription
  • 161 Views
  • 1 replies
  • 0 likes

App

I can't use my spotify app, keeps coming up problem with connection. WiFi is on, an I have rebooted. I pay for premium an can't use at all.

Casual Listener

I can't use my spotify app, keeps coming up problem with connection. WiFi is on, an I have rebooted. I pay for premium an can't use at all.

Katies1

Casual Listener

197 Views

1 replies

0 likes

Premium
  • 197 Views
  • 1 replies
  • 0 likes

Most of my songs have been removed from my "song" file and idky! :(

Hi, All! So the only songs showing up in my file are songs I have saved over the past three days. Everything from before that is gone. Many have suggested reinstalling the app. I have done this three times already and have had no success. However, al...

Casual Listener

Hi, All!    So the only songs showing up in my file are songs I have saved over the past three days. Everything from before that is gone. Many have suggested reinstalling the app. I have ...

Bittencourt

Spotify Star

301 Views

5 replies

0 likes

  • 301 Views
  • 5 replies
  • 0 likes

Solved!! 3-month Subscription December Promo Issues

I subscribed to Spotify's 3-month promo on December 2015 but now Spotify wants me to pay for premium again! Is there a live chat support I can contact?

Casual Listener

I subscribed to Spotify's 3-month promo on December 2015 but now Spotify wants me to pay for premium again! Is there a live chat support I can contact?

rjlacanlaled

Casual Listener

313 Views

2 replies

0 likes

Account
Premium
Subscription
  • 313 Views
  • 2 replies
  • 0 likes

cant upgrade to premium

I have been trying to upgrade to premium for a few weeks now but couldnt. everytime I try a credit card is says try another payment method or try again later. I have tried paying with 4 different credit cards and yet still the same results.

Newbie

I have been trying to upgrade to premium for a few weeks now but couldnt. everytime I try a credit card is says try another payment method or try again later. I have tried paying with 4 different cre...

KatesHere

Community Legend

217 Views

2 replies

0 likes

Subscription
  • 217 Views
  • 2 replies
  • 0 likes

Can't change country

Hey,I was at the Phillippines and changed my country to Phillipines. Now I'm back in Germany and I want to change back the country to Germany. It doesn't work! If I go to https://www.spotify.com/de/account/subscription/ and subscribe and choose Germa...

Newbie

Hey, I was at the Phillippines and changed my country to Phillipines. Now I'm back in Germany and I want to change back the country to Germany. It doesn't work! If I go to https://www.spotify.c...

djmikeystrange

Roadie

197 Views

1 replies

0 likes

Account
Other
Subscription
  • 197 Views
  • 1 replies
  • 0 likes

I want a month try-out, but I have to pay 9,99 directly?

I want to get a spotify premium account, but first I'd like to try it out.But when I do that on the spotify website, they directly send me to iDeal to pay 9,99. But first month is for free? This message is from the Netherlands

Newbie

I want to get a spotify premium account, but first I'd like to try it out. But when I do that on the spotify website, they directly send me to iDeal to pay 9,99. But first month is for free?  ...

KatesHere

Community Legend

191 Views

1 replies

0 likes

Premium
Subscription
  • 191 Views
  • 1 replies
  • 0 likes

Contact number

I need a contact PHONE number for an issue

Newbie

I need a contact PHONE number for an issue

KatesHere

Community Legend

346 Views

1 replies

0 likes

Other
  • 346 Views
  • 1 replies
  • 0 likes

Can't login

I've had my phone for awhile and I got a new a few days ago. I've been trying to login to Spotify but it won't let me. I put forget password and I think it sends to my old email which I can't access either. Just want to cancel my subscription, move m...

Visitor

I've had my phone for awhile and I got a new a few days ago. I've been trying to login to Spotify but it won't let me. I put forget password and I think it sends to my old email which I can't access ...

Jordi

Community Legend

247 Views

1 replies

0 likes

Premium
  • 247 Views
  • 1 replies
  • 0 likes

Migrating Spotify Account Data

So this is awkward... I got a divorce last year and my Spotify name had my married name on it. Now anyone who wants to follow me will see my old name and ask questions and that seems like maaaaybe a conversation I don't want to have just because some...

Newbie

So this is awkward...   I got a divorce last year and my Spotify name had my married name on it. Now anyone who wants to follow me will see my old name and ask questions and that seems like ma...

Jordi

Community Legend

1256 Views

1 replies

0 likes

Account
  • 1256 Views
  • 1 replies
  • 0 likes

customizung playlist

https://partners.spotify.com/customizing-playlists/ It says on this website I should be able to custumize the image of my playlists, but I don't have the option to edit it?

Casual Listener

https://partners.spotify.com/customizing-playlists/   It says on this website I should be able to custumize the image of my playlists, but I don't have the option to edit it?

griff-in

Casual Listener

198 Views

2 replies

0 likes

Other
  • 198 Views
  • 2 replies
  • 0 likes

Connection facebook

Even if i click to tab to connect the my Facebook and Spotify accounts, i can't do it. I allow the permissions and follow the steps however there is no connection.

Casual Listener

Even if i click to tab to connect the my Facebook and Spotify accounts, i can't do it. I allow the permissions and follow the steps however there is no connection.

gorkaekiza

Casual Listener

301 Views

2 replies

0 likes

Account
  • 301 Views
  • 2 replies
  • 0 likes

Can't login

I've had my phone for awhile and I got a new a few days ago. I've been trying to login to Spotify but it won't let me. I put forget password and I think it sends to my old email which I can't access either. Just want to cancel my subscription, move m...

Visitor

I've had my phone for awhile and I got a new a few days ago. I've been trying to login to Spotify but it won't let me. I put forget password and I think it sends to my old email which I can't access ...

386 Views

0 replies

0 likes

Premium
  • 386 Views
  • 0 replies
  • 0 likes