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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

84720 Views

9 replies

2 likes

Account
Login
  • 84720 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

661471 Views

13 replies

4 likes

Account
  • 661471 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

743481 Views

18 replies

29 likes

  • 743481 Views
  • 18 replies
  • 29 likes

Solved!! 3 months promotion into family subscription?

Hello, a newcomer here! I just joined and got offered "Get 3 months of Premium for only 0.99 EUR, then 5.99 EUR per month". I would like to ask, if it is possible to use this promotion, pay 0.99 EUR for 3 months and then join a family - get a family ...

Newbie

 Hello, a newcomer here!    I just joined and got offered "Get 3 months of Premium for only 0.99 EUR, then 5.99 EUR per month". I would like to ask, if it is possible to use this pro...

emiliomore

Newbie

576 Views

2 replies

0 likes

Subscription
  • 576 Views
  • 2 replies
  • 0 likes

Can not upgrade to premium

I cannot upgrade to premium.I tried the following steps:- Logged in to my account on spotify.com- Clicked "Upgrade"- Picked the 0.99€ for 3 months offer- Selected Paypal as payment method and accepted terms and conditions- Logged in to paypal, confir...

Casual Listener

I cannot upgrade to premium. I tried the following steps: - Logged in to my account on spotify.com - Clicked "Upgrade" - Picked the 0.99€ for 3 months offer - Selected Paypal as payment method a...

gami2014

Casual Listener

326 Views

3 replies

0 likes

Premium
  • 326 Views
  • 3 replies
  • 0 likes

Solved!! paid sub

hi there i just wanted to ask something if i pay for premium will i have to pay usd or can i pay aud money that is where i am from coz i am from Australia and us money is alot more here thanks

Newbie

hi there i just wanted to ask something if i pay for premium will i have to pay usd or can i pay aud money that is where i am from coz i am from Australia and us money is alot more here thanks

gnovella16

Roadie

362 Views

1 replies

0 likes

Account
Premium
Subscription
  • 362 Views
  • 1 replies
  • 0 likes

Superuser Contribution Setting up a Device Password

I want to deactivate my facebook because it's a distraction so I read that you can set up a device password to log on to your account if you have premium (which I do). I have the username that spotify gave me and I also received the email and clicked...

Newbie

I want to deactivate my facebook because it's a distraction so I read that you can set up a device password to log on to your account if you have premium (which I do). I have the username that spotif...

Alex

Spotify Legend

12467 Views

3 replies

1 likes

Account
Premium
  • 12467 Views
  • 3 replies
  • 1 likes

adding family members to premium

I was wondering how to add my iPad and other iPhone to the account

Newbie

I was wondering how to add my iPad and other iPhone to the account

jonasherdegen

Community Legend

204 Views

1 replies

0 likes

Account
Premium
  • 204 Views
  • 1 replies
  • 0 likes

Can not log in

I recently ended my contact with vodafone and therefore loosing my spotify premium. I tried to upgrade to premium with my card details and paypal - but both do not work. When trying to click the paypla option, it just says there has been a issue and ...

Casual Listener

I recently ended my contact with vodafone and therefore loosing my spotify premium. I tried to upgrade to premium with my card details and paypal - but both do not work. When trying to click the payp...

joshuasmith725

Casual Listener

294 Views

2 replies

0 likes

Account
Subscription
  • 294 Views
  • 2 replies
  • 0 likes

Signed Up & Charged for Premium But Still On A Free Account

I had a spotify premium account for over a year now I was being charged through my phone service provider (Sprint). One day I get on Spotify and I am no longer premium? What happened?I signed back up for a student premium account that day. After two ...

Visitor

I had a spotify premium account for over a year now I was being charged through my phone service provider (Sprint). One day I get on Spotify and I am no longer premium? What happened? I signed back ...

gnovella16

Roadie

185 Views

1 replies

0 likes

Premium
Subscription
  • 185 Views
  • 1 replies
  • 0 likes

Clicking 'Proceed' button clears e-card git card form!

Hi, I've been trying to purchase an e-gift card but when I click the proceed button it clears the form of all the details I've entered. I'm not sure if the purchase has completed or not? Cheers.

Visitor

Hi,   I've been trying to purchase an e-gift card but when I click the proceed button it clears the form of all the details I've entered. I'm not sure if the purchase has completed or not? &n...

user-removed

Not applicable

222 Views

2 replies

0 likes

Account
  • 222 Views
  • 2 replies
  • 0 likes

Play stutters when streaming

Hi there I'm not sure where this post should go. I'm having trouble with my premium spotify account. When connecting spotify to my speakers it stutters constantly. I have tried playing from multiple devices - android, iphone, ipad - all with the same...

Casual Listener

Hi there   I'm not sure where this post should go.   I'm having trouble with my premium spotify account.   When connecting spotify to my speakers it stutters constantly. I have t...

Raeren

Visitor

892 Views

1 replies

1 likes

Account
Premium
  • 892 Views
  • 1 replies
  • 1 likes

Cancelling account

Hello.I deactivated my account roughly 3 months ago however I have just realised that £9.99 payments are still going out. According to my profile though I am on the free service.First how do I stop these payments being taken and secondly how do I rec...

Casual Listener

Hello. I deactivated my account roughly 3 months ago however I have just realised that £9.99 payments are still going out. According to my profile though I am on the free service. First how do I st...

KatesHere

Community Legend

334 Views

3 replies

0 likes

Account
Subscription
  • 334 Views
  • 3 replies
  • 0 likes

Don't want to login with Facebook anymore but with email

Hi, I always login with my facebook account but I don't want to use my facebook account anymore I would like to login with my gmail account instead. How can I change this?? Thank you so much! Jiska

Newbie

Hi, I always login with my facebook account but I don't want to use my facebook account anymore I would like to login with my gmail account instead. How can I change this?? Thank you so much! Jiska

gnovella16

Roadie

467 Views

1 replies

0 likes

Login
  • 467 Views
  • 1 replies
  • 0 likes

Deactivated Facebook Account

So I deactivated my facebook account which means I lost access to my Premium Spotify account. I have contacted spotify, I have emailed their Australian email address, but I keep getting ignored. Paypal just took out my latest payment for a service I ...

Casual Listener

So I deactivated my facebook account which means I lost access to my Premium Spotify account.   I have contacted spotify, I have emailed their Australian email address, but I keep getting igno...

adrian8020

Casual Listener

248 Views

1 replies

0 likes

Account
  • 248 Views
  • 1 replies
  • 0 likes

password link expire

I cannot change/reset my password.Everytime I'll click the submit button,link expire always shows up. I mean. It only takes 20seconds for me to change but it doesnt continue.

Newbie

I cannot change/reset my password. Everytime I'll click the submit button,link expire always shows up. I mean. It only takes 20seconds for me to change but it doesnt continue.

gnovella16

Roadie

298 Views

1 replies

0 likes

Other
  • 298 Views
  • 1 replies
  • 0 likes

estoy muy molesta

Es la segunda ves que me registo se supone que estab la suscripcion de 3 meses por 99 pesos y me cobraron los 99 por un mes, si es asi quiero que me regresen el dinero y cancelen la suscripciom porque aparte ni me ha llegado mi correo e intente entra...

Newbie

Es la segunda ves que me registo se supone que estab la suscripcion de 3 meses por 99 pesos y me cobraron los 99 por un mes, si es asi quiero que me regresen el dinero y cancelen la suscripciom porqu...

Steph_B

Roadie

259 Views

1 replies

0 likes

Subscription
  • 259 Views
  • 1 replies
  • 0 likes

Premium Membership was still charged

I cancelled my membership but was still charged for anothers month of service today. If possible i would like to cancel my membership now. not have another months worth of service, im in hawaii hopefully they can see an acception since its still the ...

Newbie

I cancelled my membership but was still charged for anothers month of service today. If possible i would like to cancel my membership now. not have another months worth of service, im in hawaii hopef...

miniswe

Newbie

269 Views

2 replies

0 likes

Account
  • 269 Views
  • 2 replies
  • 0 likes

desperate to speak with someone at spotify

i 'signed up' for a premium account tonight, but was merely given someone else's pre-existing account. i have no idea who this person is, or how i ended up with it. and now i can't cancel the subscription because i don't know the password! desperate ...

Casual Listener

i 'signed up' for a premium account tonight, but was merely given someone else's pre-existing account. i have no idea who this person is, or how i ended up with it. and now i can't cancel the subscri...

gnovella16

Roadie

278 Views

1 replies

0 likes

Account
  • 278 Views
  • 1 replies
  • 0 likes

Spotify Will Not Upgrade.

I have attempted to purchase premium several times and it never goes through. This is very annoying and they will probably cancel the special before I get it.

Newbie

I have attempted to purchase premium several times and it never goes through. This is very annoying and they will probably cancel the special before I get it.

kbrooksc

Community Legend

282 Views

1 replies

0 likes

Premium
Subscription
  • 282 Views
  • 1 replies
  • 0 likes

Account deletion

Can someone please tell the admins or give me a link to where I can private message them? Thanks.

Newbie

Can someone please tell the admins or give me a link to where I can private message them? Thanks.

Ambivalence

Community Legend

283 Views

1 replies

0 likes

Account
  • 283 Views
  • 1 replies
  • 0 likes

Using Spotify Premium in different Countries

Hi everyone, I will soon sign the Spotify Premium, but before I would like to know one thing: If a I sign the Premium in Brazil (for example), can I still use it in another country unlimited? Even if I stay longer than 14 days? Or I have to pay the S...

Newbie

Hi everyone,   I will soon sign the Spotify Premium, but before I would like to know one thing: If a I sign the Premium in Brazil (for example), can I still use it in another country unlimited...

gnovella16

Roadie

462 Views

1 replies

0 likes

Account
Premium
Subscription
Unlimited
  • 462 Views
  • 1 replies
  • 0 likes

I paid for the spotify £1 trial and was charged £10

I immediately cancelled my subscription when I realised I was charged for it, is there anyway I can get my money back?

Visitor

I immediately cancelled my subscription when I realised I was charged for it, is there anyway I can get my money back?

kbrooksc

Community Legend

327 Views

1 replies

0 likes

Account
Premium
Subscription
  • 327 Views
  • 1 replies
  • 0 likes