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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83582 Views

29 replies

0 likes

  • 83582 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

104811 Views

10 replies

3 likes

Account
Login
  • 104811 Views
  • 10 replies
  • 3 likes

URGENT! My premium isn't working but I'm paying

I have used for Spotify premium for over a month and the payment hasn't long left my account. This morning Spotify was working fine then for some reason it just stopped working, I thought it was the servers but it now says I have a free account pleas...

Newbie

I have used for Spotify premium for over a month and the payment hasn't long left my account. This morning Spotify was working fine then for some reason it just stopped working, I thought it was the ...

Steph_B

Roadie

345 Views

1 replies

0 likes

Account
Free
Premium
Subscription
  • 345 Views
  • 1 replies
  • 0 likes

Still being charged

Hi, I was still charged in Dec despite cancelling my account. Also, my student discount wasn't applied in November. Please refund me!

Newbie

Hi, I was still charged in Dec despite cancelling my account. Also, my student discount wasn't applied in November. Please refund me!

Steph_B

Roadie

230 Views

1 replies

0 likes

  • 230 Views
  • 1 replies
  • 0 likes

Solved!! Unsuscribing Spotify Premium from mobile operator (URGENT before 1/1/2015)

Hello, I would need to finalise the unsubscribtion of Spotify Premium from my mobile operator (Bouygues Telecom - France), in order to suscribe to Spotify Premium directly from Spotify. --> In order to get the 3 months discount offer with Spotify Fam...

Newbie

Hello,   I would need to finalise the unsubscribtion of Spotify Premium from my mobile operator (Bouygues Telecom - France), in order to suscribe to Spotify Premium directly from Spotify....

Steph_B

Roadie

509 Views

1 replies

0 likes

Account
Other
Premium
  • 509 Views
  • 1 replies
  • 0 likes

Re: Why is noone answering to this question ?

Where can I ask questions?with regards to payments?Does spotify have customer hotline in the Phils?

Newbie

Where can I ask questions?with regards to payments?Does spotify have customer hotline in the Phils?

Steph_B

Roadie

234 Views

1 replies

0 likes

  • 234 Views
  • 1 replies
  • 0 likes

2 Different accounts but only one premium

HELP!! I have two different accounts that appear to be linked to the same email but only one of them are a PREMIUM account. The problem it is creating is the account that is the PREMIUM account can not connect to facebook but the other account is con...

Newbie

HELP!! I have two different accounts that appear to be linked to the same email but only one of them are a PREMIUM account. The problem it is creating is the account that is the PREMIUM account can n...

Steph_B

Roadie

242 Views

1 replies

0 likes

Account
Login
Subscription
  • 242 Views
  • 1 replies
  • 0 likes

Account

So I tried to get premium on another account and used my same card and it charged me $.99 two times and I still don't have premium how do I get a refund? Or do I? I'm a college student so every penny counts!

Newbie

So I tried to get premium on another account and used my same card and it charged me $.99 two times and I still don't have premium how do I get a refund? Or do I? I'm a college student so every penny...

Steph_B

Roadie

201 Views

1 replies

0 likes

Account
  • 201 Views
  • 1 replies
  • 0 likes

I've sent three emails through the contact form requesting to delete my other account linked to fac

I've sent three emails through the contact form requesting to delete my other account linked to facebookI've recieved an automatic response of my spotify case # but MY ACCOUNT IS STILL THERE!

Newbie

I've sent three emails through the contact form requesting to delete my other  account linked to facebook I've recieved an automatic response of my spotify case # but MY ACCOUNT IS STILL THERE!

Steph_B

Roadie

312 Views

1 replies

1 likes

  • 312 Views
  • 1 replies
  • 1 likes

Adding additional family member to existing family plan

I currently have Spotify family myself the admin plus another member... its been this way for 3+ months.... Today I'd like to add one more member but when I log into my admin account and click on "family plan" I am not given any options to add an add...

Newbie

I currently have Spotify family myself the admin plus another member... its been this way for 3+ months....    Today I'd like to add one more member but when I log into my admin account a...

Steph_B

Roadie

537 Views

1 replies

0 likes

Account
Other
  • 537 Views
  • 1 replies
  • 0 likes

Ecards gift

Hi,i purchased an ecard for a friend this afternoon and i have not received a confirmation email of this transaction. Il is ok? This card Will be delivered at the end of the week to my firiend. i Will received it on the same Time?Thanks in advance fo...

Newbie

Hi, i purchased an ecard for a friend this afternoon and i have not received a confirmation email of this transaction. Il is ok?  This card Will be delivered at the end of the week to my firien...

Adam_B

Spotify

423 Views

1 replies

0 likes

Subscription
  • 423 Views
  • 1 replies
  • 0 likes

free 30 day trial, still available?

Is the spotify free 30 day trial still available? If so, where can I find it? I have searched everywhere, thanks in advance!

Newbie

Is the spotify free 30 day trial still available? If so, where can I find it? I have searched everywhere, thanks in advance!

Steph_B

Roadie

234 Views

1 replies

0 likes

Free
Premium
  • 234 Views
  • 1 replies
  • 0 likes

cancelled subscription twice and still getting charged

ive tried to cancel my subscription twice it says i cancelled it so i delete it off my phone then i look at my account and i got charged again i havent hit anything to sign me up for premium again i just get premium again seein if i can get a refund ...

Newbie

ive tried to cancel my subscription twice it says i cancelled it so i delete it off my phone then i look at my account and i got charged again i havent hit anything to sign me up for premium again i ...

Adam_B

Spotify

323 Views

1 replies

0 likes

Subscription
  • 323 Views
  • 1 replies
  • 0 likes

refund

I canceled my subscrition and have not been refunded for funds taken off my account. Please help

Newbie

I canceled my subscrition and have not been refunded for funds taken off my account. Please help

Steph_B

Roadie

214 Views

1 replies

0 likes

Subscription
  • 214 Views
  • 1 replies
  • 0 likes

Cancelled membership but still paid

I cancelled my Spotfy membership when the it ran out and I used a prepaid card at the time and there was nothing left on the card but when I added my new bank card onto my paypal I got charged even though I canncelled my payments.

Newbie

I cancelled my Spotfy membership when the it ran out and I used a prepaid card at the time and there was nothing left on the card but when I added my new bank card onto my paypal I got charged even t...

joesalazar569

Newbie

561 Views

2 replies

0 likes

Subscription
  • 561 Views
  • 2 replies
  • 0 likes

Hhmm

Some odd reason you guys pulled money out of my banking. I did not allow this. I do have perimum but not threw my banking account. I would like this to be corrected and have the 10.99 put back in to my account. A.S.a.p.

Newbie

Some odd reason you guys pulled money out of my banking. I did not allow this. I do have perimum but not threw my banking account. I would like this to be corrected and have the 10.99 put back in to ...

Steph_B

Roadie

313 Views

1 replies

0 likes

Other
Premium
Subscription
  • 313 Views
  • 1 replies
  • 0 likes

Spotify Family - manage subaccount explicit content

New user to Spotify... With a family account, is there any way to manage subaccounts and the content that can be downloaded? While I get the user age is 13, some content isn't necessarily suitable for that age. It would be great to manage this from t...

Newbie

New user to Spotify... With a family account, is there any way to manage subaccounts and the content that can be downloaded?  While I get the user age is 13, some content isn't necessarily suita...

Adam_B

Spotify

519 Views

1 replies

2 likes

Other
  • 519 Views
  • 1 replies
  • 2 likes

pease help

So I have a couple premium cards that I entered in to spotify for $30 per card. But for some reason it says that i only have 3 months still even though I entered 12 months worth of money

Newbie

So I have a couple premium cards that I entered in to spotify for $30 per card.  But for some reason it says that i only have 3 months still even though I entered 12 months worth of money

Steph_B

Roadie

236 Views

1 replies

0 likes

Account
Other
Premium
Subscription
  • 236 Views
  • 1 replies
  • 0 likes

Premium Problems

So i have been premium for a while now and suddenly it has popped up saying that I have issues on payments.. So i have tried for a while and when i tried it said this "Oops, seems your card or payment provider is having a bad day. Don't worry, no mon...

Regular

So i have been premium for a while now and suddenly it has popped up saying that I have issues on payments.. So i have tried for a while and when i tried it said this "Oops, seems your card or paymen...

Adam_B

Spotify

358 Views

1 replies

0 likes

Account
Premium
Security
Subscription
  • 358 Views
  • 1 replies
  • 0 likes

Three months december offer purchase failed.

Hi Spotify community, Recently I discovered the spotify offer to get three months premium for €9,99. I tried to redeem this offer with a €30 spotify gift card (which should be 5 months in total) but after filling in the code I just got three regular ...

Newbie

Hi Spotify community,   Recently I discovered the spotify offer to get three months premium for €9,99. I tried to redeem this offer with a €30 spotify gift card (which should be 5 months in to...

Steph_B

Roadie

286 Views

1 replies

0 likes

Account
Premium
  • 286 Views
  • 1 replies
  • 0 likes

FAMILY PLAN DOES NOT PERMIT TO PAY

I AM TRYING TO GET THE FAMILY PLAN FOR 3 PERSONS, PAYING THROUGH PAYPAL BUT IT DOES NOT ALLOW ME.I HAVE CONFIRM ALL THE DATA ON PAYPAL AND EVERYTHING IS CORRECWHAT CAN I DO?

Newbie

I AM TRYING TO GET THE FAMILY PLAN FOR 3 PERSONS, PAYING THROUGH PAYPAL BUT IT DOES NOT ALLOW ME. I HAVE CONFIRM ALL THE DATA ON PAYPAL AND EVERYTHING IS CORREC WHAT CAN I DO?

Steph_B

Roadie

225 Views

1 replies

0 likes

Subscription
  • 225 Views
  • 1 replies
  • 0 likes

Solved!! Premium with ads

Hi, I suscribed for the premium offer to get ridd of ads and I now have ads for premium family. Is it a bad joke ? How do I get rid of this ?I don't have any member to share my account with anyway. Thanks, Arnaud.

Newbie

 Hi,   I suscribed for the premium offer to get ridd of ads and I now have ads for premium family.  Is it a bad joke ?  How do I get rid of this ? I don't have any member to ...

saintjason33

Casual Listener

381 Views

1 replies

0 likes

Account
Premium
  • 381 Views
  • 1 replies
  • 0 likes