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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 3
  • Rising Star 3
  • 387 Views
  • 0 replies
  • 6 likes
  • Security
  • 387 Views
  • 0 replies
  • 6 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Faithless2o
  • Regular
  • 439395 Views
  • 970 replies
  • 108 likes
  • Account
  • 439395 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1195176 Views
  • 119 replies
  • 116 likes
  • Account
  • 1195176 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 106799 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 106799 Views
  • 70 replies
  • 11 likes

Accounts

I signed up for the free 30 day premium trial. My account says I'm a premium user, but I didn't receive an email and I also can't access the features of being a premium user. Please help.

  • Newbie
  • I signed up for the free 30 day premium trial. My account says I'm a premium user, but I didn't receive an email and I also can't access the features of being a premium user. Please help.
  • kbrooksc
  • Community Legend
  • 159 Views
  • 1 replies
  • 0 likes
  • Account
  • 159 Views
  • 1 replies
  • 0 likes

Billing

I have a account I can't access but my card is being charged I can't figure out how to access nor can I rebill my card to a new account what should I do

  • Newbie
  • I have a account I can't access but my card is being charged I can't figure out how to access nor can I rebill my card to a new account what should I do
  • kbrooksc
  • Community Legend
  • 188 Views
  • 1 replies
  • 0 likes
  • Account
  • 188 Views
  • 1 replies
  • 0 likes

Login via. Facebook isnt working anymore!

Hey, after canceling my Premium Subscription my Facebook-Login stopped working. Simultaneously I can't change my password, login via the web-player,app or PC-App.My E-Mail is: {Removed for your privacy} I hope you can fix this.

  • Casual Listener
  • Hey, after canceling my Premium Subscription my Facebook-Login stopped working.  Simultaneously I can't change my password, login via the web-player,app or PC-App. My E-Mail is: {Removed for...
  • kbrooksc
  • Community Legend
  • 546 Views
  • 12 replies
  • 1 likes
  • Free
  • 546 Views
  • 12 replies
  • 1 likes

Exijo Reembolso

Buenas Noches, hace unas horas me cobraron el servicio premium despues de la promocion de 3 meses, hace una semana quise cancelar mi suscripcion y no me dejaba cancelar, asi estuve varios dias intentando y nada, hace unos momento me cobraron los 99 p...

  • Newbie
  • Buenas Noches, hace unas horas me cobraron el servicio premium despues de la promocion de 3 meses, hace una semana quise cancelar mi suscripcion y no me dejaba cancelar, asi estuve varios dias intent...
  • jorgefdz19
  • Newbie
  • 392 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 392 Views
  • 1 replies
  • 0 likes

what happened to the 3 months Premium for £0.99

i had an email on my old account the other day (thurday, 31st dec) about the premuim for 3 months for 99p and i am unable to find it anywhere is it possible that it has been removed with in 5 days?

  • Newbie
  • i had an email on my old account the other day (thurday, 31st dec) about the premuim for 3 months for 99p and i am unable to find it anywhere is it possible that it has been removed with in 5 days?
  • 1136316119
  • Casual Listener
  • 372 Views
  • 4 replies
  • 0 likes
  • Account
    Free
    Premium
  • 372 Views
  • 4 replies
  • 0 likes

Spotify for 9kr. but wont work?

When i log into my account i have to pay 99kr. instead of the christmas sale for 9kr ????

  • Casual Listener
  • When i log into my account i have to pay 99kr. instead of the christmas sale for 9kr ????
  • melle8020
  • Regular
  • 561 Views
  • 6 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 561 Views
  • 6 replies
  • 0 likes

Spotify premium gratuit par Bouygues telecom

Bonjour, j'ai l'option spotify par Bouygues telecom. Le problème est qu'en changeant de portable j'ai perdu le bénéfice de la gratuité de premium. J'ai beau essayer de retelecharger l'application depuis le site de mon opérateur ça me dit que c'est bi...

  • Casual Listener
  • Bonjour, j'ai l'option spotify par Bouygues telecom. Le problème est qu'en changeant de portable j'ai perdu le bénéfice de la gratuité de premium. J'ai beau essayer de retelecharger l'application dep...
  • lolobtz
  • Casual Listener
  • 700 Views
  • 4 replies
  • 0 likes
  • Free
    Other
    Subscription
  • 700 Views
  • 4 replies
  • 0 likes

Unable to update payment info...please help

I need to update my cc info, since my wallet was stolen and for the last few days every time I log in to update my Premium account and select to change payment info, I get an error message "Oh No! Something has gone wrong! But don't be sad. You can t...

  • Casual Listener
  • I need to update my cc info, since my wallet was stolen and for the last few days every time I log in to update my Premium account and select to change payment info, I get an error message "Oh No! So...
  • andyb9690
  • Casual Listener
  • 307 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 307 Views
  • 4 replies
  • 0 likes

Anntuan

Hola quiero cotratar un plan familir pero no me permite el pago siempre q ingleso una targeta me apqrece la leyenda de q mi banco tiene un mal dia q intente mas tarde ya tengo meses igual por favoralguien me puede ayudar mi correo es saludos

  • Newbie
  • Hola quiero cotratar un plan familir pero no me permite el pago siempre q ingleso una targeta me apqrece la leyenda de q mi banco tiene un mal dia q intente mas tarde ya tengo meses igual por favoral...
  • Steph_B
  • Roadie
  • 458 Views
  • 1 replies
  • 0 likes
  • 458 Views
  • 1 replies
  • 0 likes

URGENT! My premium isn't working but I'm paying

I have used for Spotify premium for over a month and the payment hasn't long left my account. This morning Spotify was working fine then for some reason it just stopped working, I thought it was the servers but it now says I have a free account pleas...

  • Newbie
  • I have used for Spotify premium for over a month and the payment hasn't long left my account. This morning Spotify was working fine then for some reason it just stopped working, I thought it was the ...
  • Steph_B
  • Roadie
  • 220 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 220 Views
  • 1 replies
  • 0 likes

Still being charged

Hi, I was still charged in Dec despite cancelling my account. Also, my student discount wasn't applied in November. Please refund me!

  • Newbie
  • Hi, I was still charged in Dec despite cancelling my account. Also, my student discount wasn't applied in November. Please refund me!
  • Steph_B
  • Roadie
  • 135 Views
  • 1 replies
  • 0 likes
  • 135 Views
  • 1 replies
  • 0 likes

Solved!! Unsuscribing Spotify Premium from mobile operator (URGENT before 1/1/2015)

Hello, I would need to finalise the unsubscribtion of Spotify Premium from my mobile operator (Bouygues Telecom - France), in order to suscribe to Spotify Premium directly from Spotify. --> In order to get the 3 months discount offer with Spotify Fam...

  • Newbie
  • Hello,   I would need to finalise the unsubscribtion of Spotify Premium from my mobile operator (Bouygues Telecom - France), in order to suscribe to Spotify Premium directly from Spotify....
  • Steph_B
  • Roadie
  • 348 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 348 Views
  • 1 replies
  • 0 likes

Re: Why is noone answering to this question ?

Where can I ask questions?with regards to payments?Does spotify have customer hotline in the Phils?

  • Newbie
  • Where can I ask questions?with regards to payments?Does spotify have customer hotline in the Phils?
  • Steph_B
  • Roadie
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

2 Different accounts but only one premium

HELP!! I have two different accounts that appear to be linked to the same email but only one of them are a PREMIUM account. The problem it is creating is the account that is the PREMIUM account can not connect to facebook but the other account is con...

  • Newbie
  • HELP!! I have two different accounts that appear to be linked to the same email but only one of them are a PREMIUM account. The problem it is creating is the account that is the PREMIUM account can n...
  • Steph_B
  • Roadie
  • 146 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 146 Views
  • 1 replies
  • 0 likes

Account

So I tried to get premium on another account and used my same card and it charged me $.99 two times and I still don't have premium how do I get a refund? Or do I? I'm a college student so every penny counts!

  • Newbie
  • So I tried to get premium on another account and used my same card and it charged me $.99 two times and I still don't have premium how do I get a refund? Or do I? I'm a college student so every penny...
  • Steph_B
  • Roadie
  • 119 Views
  • 1 replies
  • 0 likes
  • Account
  • 119 Views
  • 1 replies
  • 0 likes

I've sent three emails through the contact form requesting to delete my other account linked to fac

I've sent three emails through the contact form requesting to delete my other account linked to facebookI've recieved an automatic response of my spotify case # but MY ACCOUNT IS STILL THERE!

  • Newbie
  • I've sent three emails through the contact form requesting to delete my other  account linked to facebook I've recieved an automatic response of my spotify case # but MY ACCOUNT IS STILL THERE!
  • Steph_B
  • Roadie
  • 207 Views
  • 1 replies
  • 1 likes
  • 207 Views
  • 1 replies
  • 1 likes

Adding additional family member to existing family plan

I currently have Spotify family myself the admin plus another member... its been this way for 3+ months.... Today I'd like to add one more member but when I log into my admin account and click on "family plan" I am not given any options to add an add...

  • Newbie
  • I currently have Spotify family myself the admin plus another member... its been this way for 3+ months....    Today I'd like to add one more member but when I log into my admin account a...
  • Steph_B
  • Roadie
  • 379 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 379 Views
  • 1 replies
  • 0 likes

Ecards gift

Hi,i purchased an ecard for a friend this afternoon and i have not received a confirmation email of this transaction. Il is ok? This card Will be delivered at the end of the week to my firiend. i Will received it on the same Time?Thanks in advance fo...

  • Newbie
  • Hi, i purchased an ecard for a friend this afternoon and i have not received a confirmation email of this transaction. Il is ok?  This card Will be delivered at the end of the week to my firien...
  • Adam_B
  • Spotify
  • 214 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 214 Views
  • 1 replies
  • 0 likes

free 30 day trial, still available?

Is the spotify free 30 day trial still available? If so, where can I find it? I have searched everywhere, thanks in advance!

  • Newbie
  • Is the spotify free 30 day trial still available? If so, where can I find it? I have searched everywhere, thanks in advance!
  • Steph_B
  • Roadie
  • 128 Views
  • 1 replies
  • 0 likes
  • Free
    Premium
  • 128 Views
  • 1 replies
  • 0 likes

cancelled subscription twice and still getting charged

ive tried to cancel my subscription twice it says i cancelled it so i delete it off my phone then i look at my account and i got charged again i havent hit anything to sign me up for premium again i just get premium again seein if i can get a refund ...

  • Newbie
  • ive tried to cancel my subscription twice it says i cancelled it so i delete it off my phone then i look at my account and i got charged again i havent hit anything to sign me up for premium again i ...
  • Adam_B
  • Spotify
  • 151 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 151 Views
  • 1 replies
  • 0 likes