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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

76521 Views

28 replies

0 likes

  • 76521 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

94383 Views

9 replies

2 likes

Account
Login
  • 94383 Views
  • 9 replies
  • 2 likes

Switching main account holder

I just recently got divorced and I am paying for a Spotify family plan. So my problem is I cannot manage anything on my account without his login but yet I am paying for a family plan only I am using. I would like to set up my new partner on it but I...

Newbie

I just recently got divorced and I am paying for a Spotify family plan. So my problem is I cannot manage anything on my account without his login but yet I am paying for a family plan only I am using...

Ox1

Roadie

352 Views

1 replies

0 likes

Account
Other
Subscription
  • 352 Views
  • 1 replies
  • 0 likes

Syncronize two accounts

By a mistake I've created a new Spotify account (forgot I already had one connected to my FB profile) and now I have two accounts:- One connected to my FB, which I'm not using anymore- Another one without FB connection, which I have my new playlists ...

Newbie

By a mistake I've created a new Spotify account (forgot I already had one connected to my FB profile) and now I have two accounts: - One connected to my FB, which I'm not using anymore - Another on...

Ox1

Roadie

186 Views

1 replies

0 likes

Account
  • 186 Views
  • 1 replies
  • 0 likes

how to unsubscribe premium tied to the facebook account?

Hello everybody. My problem is related to the payment for Spotify premium. It seems mandatory, but I have no access to my account since three days. Here are the details: I had the Spotify account probably created with Facebook account; at least conne...

Newbie

Hello everybody. My problem is related to the payment for Spotify premium. It seems mandatory, but I have no access to my account since three days.   Here are the details:   I had the S...

Ox1

Roadie

251 Views

1 replies

0 likes

Account
Premium
Subscription
  • 251 Views
  • 1 replies
  • 0 likes

How to get rid of an unknown device off my available devices?

An unknown device is listed on my available devices? How do I get rid of it and how did it get to my spotify list?

Visitor

An unknown device is listed on my available devices? How do I get rid of it and how did it get to my spotify list?

Adam_B

Spotify

293 Views

1 replies

0 likes

Account
  • 293 Views
  • 1 replies
  • 0 likes

reset my spotify

Unknow device listed, tried everything on this thread. Pls. Reset. Thank you!

Visitor

Unknow device listed, tried everything on this thread. Pls. Reset. Thank you!

Adam_B

Spotify

248 Views

1 replies

0 likes

Account
  • 248 Views
  • 1 replies
  • 0 likes

3 Months for 6.99 and I get only one Month for the 6.99

Hello,I saw a deal that I can get Spotify Premium for 6.99 for 3 months till the 31. december. I checked if it wasn't that familiy deal and it wasn't so I bought it but when I looked till which date my subscription is it was only one month. So now I ...

Newbie

Hello, I saw a deal that I can get Spotify Premium for 6.99 for 3 months till the 31. december. I checked if it wasn't that familiy deal and it wasn't so I bought it but when I looked till which dat...

Steph_B

Roadie

614 Views

1 replies

0 likes

Premium
Subscription
  • 614 Views
  • 1 replies
  • 0 likes

Payment on Two Accounts

I've been a paying member since June, and my brother became such a fan of Spotify that he asked me to buy him the .99 for 3 months deal. I used my only method of payment to purchase it, and three days later my premium account was "paused". When I go ...

Newbie

I've been a paying member since June, and my brother became such a fan of Spotify that he asked me to buy him the .99 for 3 months deal.  I used my only method of payment to purchase it, and thr...

Adam_B

Spotify

231 Views

1 replies

0 likes

Account
Subscription
  • 231 Views
  • 1 replies
  • 0 likes

Family subscription

I added me + 2 family members I sent my son the email he received it fine I have sent it to my husband 10 + times and he still has not received it we've checked junk and spam as well. what can I do????

Newbie

I added me + 2 family members I sent my son the email he received it fine I have sent it to my husband 10 + times and he still has not received it we've checked junk and spam as well. what can I do??...

Adam_B

Spotify

277 Views

1 replies

0 likes

Premium
  • 277 Views
  • 1 replies
  • 0 likes

Premium Account Hijacked

Made the plunge to spotify premium on the 22/12/15, everything was working fine, until new years day I jumped into my car and I had been logged out of spotify on my phone (offline streaming through the cars aux) so I tried logging in and my email was...

Visitor

Made the plunge to spotify premium on the 22/12/15, everything was working fine, until new years day I jumped into my car and I had been logged out of spotify on my phone (offline streaming through t...

user-removed

Not applicable

344 Views

2 replies

0 likes

Account
Login
Premium
Security
Subscription
  • 344 Views
  • 2 replies
  • 0 likes

How to access in Premium for only 9pesos and where to pay?

Im very willing to pay 9 pesos for 3months in spotify to go premium, for this is an opportunity for me as a student. But where do I pay cash for this if I do not have any pay pal or credit cards and if I do not use a Globe simcard??

Newbie

Im very willing to pay 9 pesos for 3months in spotify to go premium, for this is an opportunity for me as a student. But where do I pay cash for this if I do not have any pay pal or credit cards and ...

Adam_B

Spotify

436 Views

1 replies

0 likes

Other
Premium
Subscription
  • 436 Views
  • 1 replies
  • 0 likes

Solved!! Retrieve numerical username

I need my numerical username information.   How do I get it?   Thank you

Casual Listener

I need my numerical username information.   How do I get it?   Thank you

Shaantipriya1

Newbie

3057 Views

11 replies

0 likes

Account
Subscription
  • 3057 Views
  • 11 replies
  • 0 likes

Student discount not registering

I am a college student at Texas Christian University. I enrolled in premium months ago under the discount. However I just checked my bank statements and realized that I have been getting hit with $10 charges every month. I'm sure I can't get money ba...

Newbie

I am a college student at Texas Christian University. I enrolled in premium months ago under the discount. However I just checked my bank statements and realized that I have been getting hit with $10...

harveyns-7

Newbie

316 Views

2 replies

0 likes

Account
Premium
  • 316 Views
  • 2 replies
  • 0 likes

All my songs have become unavailable

I understand that some songs get removed from time to time, but my entire library now says "song is unavailable" no matter what I choose. I went to a featured playlist and it came up "song is unavailable". I thought it would just start working again ...

Newbie

I understand that some songs get removed from time to time, but my entire library now says "song is unavailable" no matter what I choose. I went to a featured playlist and it came up "song is unavail...

Adam_B

Spotify

349 Views

1 replies

0 likes

Other
Premium
Subscription
  • 349 Views
  • 1 replies
  • 0 likes

charged several times

I bought premium on my mother's account and that worked out fine. I tried to buy premium on my account and it wouldn't allow me to because I had already used a similar offer (probably when i did the 1 week free premium trial). However my bank account...

Newbie

I bought premium on my mother's account and that worked out fine. I tried to buy premium on my account and it wouldn't allow me to because I had already used a similar offer (probably when i did the ...

Adam_B

Spotify

174 Views

1 replies

0 likes

Account
Premium
Subscription
  • 174 Views
  • 1 replies
  • 0 likes

Spotify gift cannot be redeemed

I bought a gift for my gf who lives in another country. She tríed To redeem Her gift, but she has an error message. The message was "this PIN is invalid in this country." I live in Chile and she lives in Nicaragua.How can I get my money back?Thank yo...

Newbie

I bought a gift for my gf who lives in another country. She tríed To redeem Her gift, but she has an error message. The message was "this PIN is invalid in this country." I live in Chile and she live...

Adam_B

Spotify

255 Views

2 replies

0 likes

Account
Free
Other
Premium
Security
  • 255 Views
  • 2 replies
  • 0 likes

Spotify no longer recognises login details.

About 2 weeks ago all my devices connected to Spotify (2 phones and my pc) were all logged out. My spotify account (bpapuni, not this one) was linked to my Facebook account and now when I try to login with Facebook the app gets a 404 error and the we...

Visitor

About 2 weeks ago all my devices connected to Spotify (2 phones and my pc) were all logged out. My spotify account (bpapuni, not this one) was linked to my Facebook account and now when I try to logi...

Adam_B

Spotify

243 Views

1 replies

0 likes

Login
Premium
Subscription
  • 243 Views
  • 1 replies
  • 0 likes

Two users from different countries on same computer and issues with downloaded playlists.

I live in Canada, and my roommate is from Denmark. If he logs into his profile on my computer, I get locked out of my account with a message saying that my country does not match the country on my account, and when I log into my account settings the ...

Newbie

I live in Canada, and my roommate is from Denmark. If he logs into his profile on my computer, I get locked out of my account with a message saying that my country does not match the country on my ac...

Adam_B

Spotify

441 Views

1 replies

0 likes

Account
Login
Premium
  • 441 Views
  • 1 replies
  • 0 likes

Can I get the Student Discount again if I cancelled my subscription but then signed up again?

I have the discount right now, but I am considering unsubscribing. I was wondering if in the future, if I were to come back, could I get the Student Discount back again? Thanks!

Casual Listener

I have the discount right now, but I am considering unsubscribing.  I was wondering if in the future, if I were to come back, could I get the Student Discount back again?   Thanks!

Adam_B

Spotify

2401 Views

1 replies

0 likes

  • 2401 Views
  • 1 replies
  • 0 likes

Spotify and vodafone

Hi i just signed with free 6 months vodafone spotify, i was on the free 7 day trial when i signed. And for some reason its not allowing me to use the premium content . Even after the 7 day trial has finished. What do i do?

Newbie

Hi i just signed with free 6 months vodafone spotify, i was on the free 7 day trial when i signed. And for some reason its not allowing me to use the premium content . Even after the 7 day trial has ...

Adam_B

Spotify

266 Views

1 replies

0 likes

Account
Free
Subscription
  • 266 Views
  • 1 replies
  • 0 likes

Not getting premuim

Ok so my cell phone provider had this deal with my phone tht I could either get spotify shomi. Or a magazine subscription I am supposed have 24 months of spotify while I am still with my cell provider I am still with my provider I did all the forums ...

Newbie

Ok so my cell phone provider had this deal with my phone tht I could either get spotify shomi. Or a magazine subscription I am supposed have 24 months of spotify while I am still with my cell provide...

Emriceycakes

Casual Listener

415 Views

6 replies

0 likes

Account
Subscription
Unlimited
  • 415 Views
  • 6 replies
  • 0 likes