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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

88265 Views

9 replies

2 likes

Account
Login
  • 88265 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

740712 Views

13 replies

4 likes

Account
  • 740712 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

756230 Views

18 replies

29 likes

  • 756230 Views
  • 18 replies
  • 29 likes

Moving playlists and music over to a new account.

Hey everyone! I'm deactivating my Facebook account and I was wondering if there's a way to move my playlists and saved music over to my new account. I tried contacting their support via their form but that just replies with a useless automated messag...

Casual Listener

Hey everyone! I'm deactivating my Facebook account and I was wondering if there's a way to move my playlists and saved music over to my new account. I tried contacting their support via their form bu...

marke1sha

Casual Listener

336 Views

2 replies

0 likes

Account
  • 336 Views
  • 2 replies
  • 0 likes

changed mi country and mi premium account became ftee account

Hi i made my premium account in Spain. This account was payed by a gift card. A while ago i traveled to Ireland and i could perfectly use mi account since today. For first time when i started the app on my android device i had to log in and a message...

Newbie

Hi i made my premium account in Spain. This account was payed by a gift card. A while ago i traveled to Ireland and i could perfectly use mi account since today. For first time when i started the app...

gnovella16

Roadie

425 Views

1 replies

0 likes

Other
Premium
Subscription
  • 425 Views
  • 1 replies
  • 0 likes

Premium Offer denied

I received the email for the 3-months of Premium for $1. I signed my daughter up with her Spotify account and then I thought it would be nice to try it out as well. When I went into my SEPARATE Spotify account and attempted to signup for the offer, a...

Casual Listener

I received the email for the 3-months of Premium for $1. I signed my daughter up with her Spotify account and then I thought it would be nice to try it out as well. When I went into my SEPARATE Spoti...

Ox1

Roadie

780 Views

3 replies

1 likes

Premium
  • 780 Views
  • 3 replies
  • 1 likes

suscripcion

Hola: el dia de ayer 27 de naviembre de 2015, Realice 3 Pagos con diferente Tarjeta y tengo el Sistema Que El banco ta avisa de los cobros y cargos a la Segunda Tarjeta Que con la página de cual sea 2 veces el error Por Que indicaba en la paguina de ...

Newbie

Hola:   el dia de ayer 27 de naviembre de 2015, Realice 3 Pagos con diferente Tarjeta y tengo el Sistema Que El banco ta avisa de los cobros y cargos a la Segunda Tarjeta Que con la página de ...

dsa_7

Roadie

287 Views

1 replies

0 likes

Subscription
  • 287 Views
  • 1 replies
  • 0 likes

Subscribed but not getting premium

I've had premium for a while and then today it just says on all my device apps that I'm on free, however when I physically log in on the internet it says Spotify premium, I've tried uninstalling the app and logging out but nothing works

Newbie

I've had premium for a while and then today it just says on all my device apps that I'm on free, however when I physically log in on the internet it says Spotify premium, I've tried uninstalling the ...

Taylor

Community Legend

282 Views

1 replies

0 likes

Account
Premium
Subscription
  • 282 Views
  • 1 replies
  • 0 likes

Solved!! 0,99€ student

There is an offer, that you can try premium for 0,99€ for tree month. Can I use the student programm after that, so that I only pay 5€ a month or is this not kompatible? Thanks for your help.

Visitor

There is an offer, that you can try premium for 0,99€ for tree month. Can I use the student programm after that, so that I only pay 5€ a month or is this not kompatible? Thanks for your help. 

user-removed

Not applicable

457 Views

2 replies

0 likes

Premium
  • 457 Views
  • 2 replies
  • 0 likes

Transfer Premium account from Facebook to a new Account

Hi there, i need help. I am automatically subscribed to Premium account from my mobile operator. And I would like to transfer this to my new Spotify account which is free from Facebook. How do I do that? Please help.

Newbie

Hi there,    i need help.    I am automatically subscribed to Premium account from my mobile operator. And I would like to transfer this to my new Spotify account which is fre...

gnovella16

Roadie

297 Views

1 replies

0 likes

Account
Premium
Subscription
  • 297 Views
  • 1 replies
  • 0 likes

"Log In With Facebook" doesn't log me in to Spotify

At the log in screen of the Spotify application, when I click "Log In With Facebook," it opens a tab on my browser with a page that says, "Logging in to Spotify..." After a few seconds, the tab closes automatically. The Spotify application sits at th...

Casual Listener

 At the log in screen of the Spotify application, when I click "Log In With Facebook," it opens a tab on my browser with a page that says, "Logging in to Spotify..." After a few seconds, the tab...

plafratt

Casual Listener

419 Views

1 replies

0 likes

Login
  • 419 Views
  • 1 replies
  • 0 likes

Favorites disappeared

Dear Spotify, Today I opened Spotify on my Desktop (Windows 10) and for some reason my favorites don't appear anymore as playlist. I was shocked because it's a old collection. Also on my phone I don't see the playlist anymore (( Now, I logged in on t...

Newbie

Dear Spotify,   Today I opened Spotify on my Desktop (Windows 10) and for some reason my favorites don't appear anymore as playlist. I was shocked because it's a old collection. Also on my pho...

303 Views

0 replies

1 likes

Other
  • 303 Views
  • 0 replies
  • 1 likes

I didn't create an account

i've recebtly been getting emails from spotify even though i never made an account. this account is using my email but had wrong contact details and does not belong to me. can someone please delete this account? i tried going to the contact forum thi...

Newbie

i've recebtly been getting emails from spotify even though i never made an account. this account is using my email but had wrong contact details and does not belong to me. can someone please delete t...

dsa_7

Roadie

2987 Views

1 replies

0 likes

Account
Security
  • 2987 Views
  • 1 replies
  • 0 likes

Premium not working

I've tried logging out/in on my account and it's still saying I need to upgrade to premium. But it's taking out of my bank account every month. What's going on?!

Newbie

I've tried logging out/in on my account and it's still saying I need to upgrade to premium. But it's taking out of my bank account every month. What's going on?!

Nico

Community Legend

211 Views

1 replies

0 likes

Premium
  • 211 Views
  • 1 replies
  • 0 likes

Solved!! Reestablecer contraseña

Intento reestablecer mi contraseña, pero no me llega el email. Soy usuario premium y me gustaría disfrutar de ello. Espero me puedan ayudar.

Newbie

Intento reestablecer mi contraseña, pero no me llega el email. Soy usuario premium y me gustaría disfrutar de ello. Espero me puedan ayudar.

Dianaitadeog

Casual Listener

1177 Views

6 replies

1 likes

Account
  • 1177 Views
  • 6 replies
  • 1 likes

Vodafone Ireland account switchover

Hello! I want to start availing of Vodafone Irelands 5 euro offer for Spotify Premium, only one problem, I would have to make a new account!I have so many playlists in my orginial Premium account and I like having history and stats at the end of the ...

Newbie

Hello!   I want to start availing of Vodafone Irelands 5 euro offer for Spotify Premium, only one problem, I would have to make a new account! I have so many playlists in my orginial Premium ...

dsa_7

Roadie

456 Views

1 replies

0 likes

Premium
  • 456 Views
  • 1 replies
  • 0 likes

Change Country

Dear Community,I am desperately searching for a solution to my problem. My family and I moved a few months ago from Switzerland to Denmark. We live all in the same house. My brother already had a premium account and his laptop is also from Switzerlan...

Newbie

Dear Community, I am desperately searching for a solution to my problem. My family and I moved a few months ago from Switzerland to Denmark. We live all in the same house. My brother already ha...

Steph_B

Roadie

249 Views

1 replies

0 likes

Account
Login
Other
Premium
Subscription
  • 249 Views
  • 1 replies
  • 0 likes

Don't worry, here's another offer we have just for you.

Hi Spotify, I can't use your new promotion since I've had premium before. That's all fine, but you do state there is another offer for me: "Unfortunately you are ineligible for the offer you were looking for. Don't worry, here's another offer we have...

Casual Listener

Hi Spotify,   I can't use your new promotion since I've had premium before. That's all fine, but you do state there is another offer for me:     "Unfortunately you are ineligible ...

-Jannek

Casual Listener

796 Views

3 replies

0 likes

Premium
  • 796 Views
  • 3 replies
  • 0 likes

Why do my "Top Recommendations for You" not make sense?

Not sure why I'm being recommended "J is for Jesus," "Baby Hits," & "Bajnutek, Piosenki dis dzieci."Has my account been hacked? Is it possible someone logged in under my name?But when I look at my recently played artist I see no link. I have no baby ...

Newbie

Not sure why I'm being recommended "J is for Jesus," "Baby Hits," & "Bajnutek, Piosenki dis dzieci." Has my account been hacked? Is it possible someone logged in under my name? But when I l...

312 Views

0 replies

0 likes

Premium
  • 312 Views
  • 0 replies
  • 0 likes

Refund

How do I get my money back after paying for Spotify Premium's Student and then not having my school acknowledged by the promotion?

Newbie

How do I get my money back after paying for Spotify Premium's Student and then not having my school acknowledged by the promotion?

Ox1

Roadie

294 Views

1 replies

0 likes

Other
Premium
Subscription
  • 294 Views
  • 1 replies
  • 0 likes

Como cambio mi cuenta facebook

Com vincular mi cuenta nueva de Facebook y quitó la que estaba vinculada a mi cuenta de spotify?

Newbie

Com vincular mi cuenta nueva de Facebook y quitó la que estaba vinculada a mi cuenta de spotify?

Steph_B

Roadie

212 Views

1 replies

0 likes

Account
  • 212 Views
  • 1 replies
  • 0 likes

Incorrect Email Address in Profile - Cant get Password Reset Email

I made an error when I set up my Spotify and incorrectly set up a gmail alias for my email address. Now I can't remember my password and I can't get any email password rest links. Help? Thanks.

Newbie

I made an error when I set up my Spotify and incorrectly set up a gmail alias for my email address. Now I can't remember my password and I can't get any email password rest links.   Help? &nb...

Steph_B

Roadie

333 Views

1 replies

0 likes

Login
  • 333 Views
  • 1 replies
  • 0 likes

Premium subscription but now showing free

I have a premium subscription which is confirmed by my account details. But all I am getting is Spotify Free! I have logged out and uninstalled spotify and reinstalled it on my desk top. It is also on my ipod touch and recently on my work PC. Help!!!...

Newbie

I have a premium subscription which is confirmed by my account details. But all I am getting is Spotify Free! I have logged out and uninstalled spotify and reinstalled it on my desk top. It is also o...

Steph_B

Roadie

223 Views

1 replies

0 likes

Other
  • 223 Views
  • 1 replies
  • 0 likes