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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

84755 Views

9 replies

2 likes

Account
Login
  • 84755 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

661710 Views

13 replies

4 likes

Account
  • 661710 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

743759 Views

18 replies

29 likes

  • 743759 Views
  • 18 replies
  • 29 likes

Premium not working

I've tried logging out/in on my account and it's still saying I need to upgrade to premium. But it's taking out of my bank account every month. What's going on?!

Newbie

I've tried logging out/in on my account and it's still saying I need to upgrade to premium. But it's taking out of my bank account every month. What's going on?!

Nico

Community Legend

206 Views

1 replies

0 likes

Premium
  • 206 Views
  • 1 replies
  • 0 likes

Solved!! Reestablecer contraseña

Intento reestablecer mi contraseña, pero no me llega el email. Soy usuario premium y me gustaría disfrutar de ello. Espero me puedan ayudar.

Newbie

Intento reestablecer mi contraseña, pero no me llega el email. Soy usuario premium y me gustaría disfrutar de ello. Espero me puedan ayudar.

Dianaitadeog

Casual Listener

1149 Views

6 replies

1 likes

Account
  • 1149 Views
  • 6 replies
  • 1 likes

Vodafone Ireland account switchover

Hello! I want to start availing of Vodafone Irelands 5 euro offer for Spotify Premium, only one problem, I would have to make a new account!I have so many playlists in my orginial Premium account and I like having history and stats at the end of the ...

Newbie

Hello!   I want to start availing of Vodafone Irelands 5 euro offer for Spotify Premium, only one problem, I would have to make a new account! I have so many playlists in my orginial Premium ...

dsa_7

Roadie

454 Views

1 replies

0 likes

Premium
  • 454 Views
  • 1 replies
  • 0 likes

Change Country

Dear Community,I am desperately searching for a solution to my problem. My family and I moved a few months ago from Switzerland to Denmark. We live all in the same house. My brother already had a premium account and his laptop is also from Switzerlan...

Newbie

Dear Community, I am desperately searching for a solution to my problem. My family and I moved a few months ago from Switzerland to Denmark. We live all in the same house. My brother already ha...

Steph_B

Roadie

238 Views

1 replies

0 likes

Account
Login
Other
Premium
Subscription
  • 238 Views
  • 1 replies
  • 0 likes

Don't worry, here's another offer we have just for you.

Hi Spotify, I can't use your new promotion since I've had premium before. That's all fine, but you do state there is another offer for me: "Unfortunately you are ineligible for the offer you were looking for. Don't worry, here's another offer we have...

Casual Listener

Hi Spotify,   I can't use your new promotion since I've had premium before. That's all fine, but you do state there is another offer for me:     "Unfortunately you are ineligible ...

-Jannek

Casual Listener

784 Views

3 replies

0 likes

Premium
  • 784 Views
  • 3 replies
  • 0 likes

Why do my "Top Recommendations for You" not make sense?

Not sure why I'm being recommended "J is for Jesus," "Baby Hits," & "Bajnutek, Piosenki dis dzieci."Has my account been hacked? Is it possible someone logged in under my name?But when I look at my recently played artist I see no link. I have no baby ...

Newbie

Not sure why I'm being recommended "J is for Jesus," "Baby Hits," & "Bajnutek, Piosenki dis dzieci." Has my account been hacked? Is it possible someone logged in under my name? But when I l...

304 Views

0 replies

0 likes

Premium
  • 304 Views
  • 0 replies
  • 0 likes

Refund

How do I get my money back after paying for Spotify Premium's Student and then not having my school acknowledged by the promotion?

Newbie

How do I get my money back after paying for Spotify Premium's Student and then not having my school acknowledged by the promotion?

Ox1

Roadie

287 Views

1 replies

0 likes

Other
Premium
Subscription
  • 287 Views
  • 1 replies
  • 0 likes

Como cambio mi cuenta facebook

Com vincular mi cuenta nueva de Facebook y quitó la que estaba vinculada a mi cuenta de spotify?

Newbie

Com vincular mi cuenta nueva de Facebook y quitó la que estaba vinculada a mi cuenta de spotify?

Steph_B

Roadie

207 Views

1 replies

0 likes

Account
  • 207 Views
  • 1 replies
  • 0 likes

Incorrect Email Address in Profile - Cant get Password Reset Email

I made an error when I set up my Spotify and incorrectly set up a gmail alias for my email address. Now I can't remember my password and I can't get any email password rest links. Help? Thanks.

Newbie

I made an error when I set up my Spotify and incorrectly set up a gmail alias for my email address. Now I can't remember my password and I can't get any email password rest links.   Help? &nb...

Steph_B

Roadie

331 Views

1 replies

0 likes

Login
  • 331 Views
  • 1 replies
  • 0 likes

Premium subscription but now showing free

I have a premium subscription which is confirmed by my account details. But all I am getting is Spotify Free! I have logged out and uninstalled spotify and reinstalled it on my desk top. It is also on my ipod touch and recently on my work PC. Help!!!...

Newbie

I have a premium subscription which is confirmed by my account details. But all I am getting is Spotify Free! I have logged out and uninstalled spotify and reinstalled it on my desk top. It is also o...

Steph_B

Roadie

219 Views

1 replies

0 likes

Other
  • 219 Views
  • 1 replies
  • 0 likes

Newcomers Discount (1₺/3 months) on Spotify Turkey

Hi. There is a discount on Spotify Turkey. But it is for only newcomers: Users who had premium or trial versions can't utilize this discount. But this is very injustice. Please make this campaign for everyone.

Casual Listener

Hi. There is a discount on Spotify Turkey. But it is for only newcomers: Users who had premium or trial versions can't utilize this discount. But this is very injustice. Please make this campaign for...

gnovella16

Roadie

435 Views

1 replies

0 likes

Subscription
  • 435 Views
  • 1 replies
  • 0 likes

Playlists have disappeared

Hi, For some reason, my Starred playlist and one other has disappeared today from my Mac and iPhone, but is still visible on the Web Player version. Anyone experienced this or know what to do please?Thanks

Casual Listener

Hi,  For some reason, my Starred playlist and one other has disappeared today from my Mac and iPhone, but is still visible on the Web Player version. Anyone experienced this or know what to do ...

224 Views

0 replies

0 likes

Account
Other
  • 224 Views
  • 0 replies
  • 0 likes

Having paid three times

Hi!My problem is I have been charged three times, the 18th, 20th and now lastly the 27th. For this months subscription I have paid 300skr. I cannot seem to find any customer service to turn to, what do I do now? Sincerely, Maria

Casual Listener

Hi! My problem is I have been charged three times, the 18th, 20th and now lastly the 27th. For this months subscription I have paid 300skr.  I cannot seem to find any customer service to t...

maria_elvira

Casual Listener

438 Views

2 replies

0 likes

Premium
Subscription
  • 438 Views
  • 2 replies
  • 0 likes

Paying but i canceld

Hi i canceld mi Spotify premium some time ago but credit is still drawn from My account please help meRegards

Newbie

Hi i canceld mi Spotify premium some time ago but credit is still drawn from My account please help me Regards

Jeahel

Newbie

318 Views

1 replies

0 likes

Account
  • 318 Views
  • 1 replies
  • 0 likes

Premium Trial not working

So at the end of November I bought a Spotify prepaid card and purchased my first premium Trial ever. Before I entered the prepaid code it told me that I will get a free test trial month but since today I have no premium left.Did I understood somethin...

Newbie

So at the end of November I bought a Spotify prepaid card and purchased my first premium Trial ever. Before I entered the prepaid code it told me that I will get a free test trial month but since tod...

gyula777

Newbie

302 Views

1 replies

0 likes

Premium
  • 302 Views
  • 1 replies
  • 0 likes

Student Discount

I unsubscribe day Spotify Premium with the Student Discount back and I want it back and it won't verify me. Would I have to send a picture of my student ID? I also have my college e-mail with me if they need to verify it.

Casual Listener

I unsubscribe day Spotify Premium with the Student Discount back and I want it back and it won't verify me. Would I have to send a picture of my student ID? I also have my college e-mail with me if t...

jlynn46

Casual Listener

216 Views

1 replies

0 likes

Account
Premium
Subscription
  • 216 Views
  • 1 replies
  • 0 likes

Account reset

I started my account 4yrs ago but no longer have access to my email and can't remember the password so I continue logging in using facebook. I was wondering if there was a way to perhaps reset my email and password

Newbie

I started my account 4yrs ago but no longer have access to my email and can't remember the password so I continue logging in using facebook. I was wondering if there was a way to perhaps reset my ema...

jean3601

Community Legend

286 Views

1 replies

0 likes

Premium
  • 286 Views
  • 1 replies
  • 0 likes

Password?

When I signed up I used my facebook. Now I'm trying to sign into my account on the ps4 and I need my username and password (the connect thing wont work on my phone) I found my username, it's some long bunch of numbers and letters, but how do I find o...

Casual Listener

When I signed up I used my facebook. Now I'm trying to sign into my account on the ps4 and I need my username and password (the connect thing wont work on my phone)  I found my username, it's so...

DeadpoolKaiju

Casual Listener

285 Views

2 replies

0 likes

Account
  • 285 Views
  • 2 replies
  • 0 likes

I used to be able to access my account

I want to renew my premium membership with spotify, for some reason I can't seem to log in with the correct password although I have it written down.

Casual Listener

I want to renew my premium membership with spotify, for some reason I can't seem to log in with the correct password although I have it written down.

jean3601

Community Legend

302 Views

3 replies

0 likes

Login
Premium
Security
  • 302 Views
  • 3 replies
  • 0 likes

Premium Problem

I tried to do the $0.99 Black Friday deal and it told me I am ineligible for it. Please Help

Visitor

I tried to do the $0.99 Black Friday deal and it told me I am ineligible for it. Please Help

jean3601

Community Legend

592 Views

3 replies

0 likes

  • 592 Views
  • 3 replies
  • 0 likes