Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Papusvagyok
  • Newbie
  • 354230 Views
  • 902 replies
  • 105 likes
  • Account
  • 354230 Views
  • 902 replies
  • 105 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1152868 Views
  • 119 replies
  • 110 likes
  • Account
  • 1152868 Views
  • 119 replies
  • 110 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 88498 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 88498 Views
  • 68 replies
  • 10 likes

Refund

Due to my busy schedule I now rarely use Spotify (about once a week). I forgot to cancel my subscription this month and was charged today(14dec2015) . I would like to terminate immediately. May I seek my full refund?

  • Newbie
  • Due to my busy schedule I now rarely use Spotify (about once a week). I forgot to cancel my subscription this month and was charged today(14dec2015) . I would like to terminate immediately. May I see...
  • KatesHere
  • Community Legend
  • 82 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Subscription
  • 82 Views
  • 1 replies
  • 0 likes

/

I Canceled my account 2 Times, It says Succesfull. and now i get the -€9,99 I want my money back! I dont use it Spotify doesn't Work btw. i reinstalled 2 times but i get the code 18. Give me my money back. This is stealing!

  • Visitor
  • I Canceled my account 2 Times, It says    Succesfull.   and now i get the  -€9,99   I want my money back! I dont use it Spotify doesn't Work btw. i reinstalled 2 times ...
  • KatesHere
  • Community Legend
  • 69 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 69 Views
  • 1 replies
  • 0 likes

help me

Need h elp to get my music on prenum

  • Casual Listener
  • Need h elp to get my music on prenum
  • user-removed
  • Not applicable
  • 79 Views
  • 1 replies
  • 0 likes
  • Free
    Unlimited
  • 79 Views
  • 1 replies
  • 0 likes

paid for 0.99£ for 3 months but charged for 9.99£

I've subscribed for 0.99£ for 3 months but on the receipt I have received by email it says 9.99£.You think it was a mistake or it only subscribed for 1 month at 9.99£ or 3 months at 9.99? Thanks

  • Casual Listener
  • I've subscribed for 0.99£ for 3 months but on the receipt I have received by email it says 9.99£. You think it was a mistake or it only subscribed for 1 month at 9.99£ or 3 months at 9.99?  ...
  • OviiiOne
  • Community Legend
  • 221 Views
  • 5 replies
  • 0 likes
  • Free
    Premium
    Subscription
  • 221 Views
  • 5 replies
  • 0 likes

Expand!

Please expand Spotify supporting countries and add Albania!

  • Casual Listener
  • Please expand Spotify supporting countries and add Albania! 😊
  • 73 Views
  • 0 replies
  • 0 likes
  • Account
    Free
  • 73 Views
  • 0 replies
  • 0 likes

Can I cancel Premium and get a refund for the current period?

Hello, I guess a few months back I took a free trial for spotify primium and completely forgot about it. Today I got a notification on my phone notifiying me that I was charged $10. I don't use this service at all and I wish to get a full refund. I'v...

  • Newbie
  • Hello,   I guess a few months back I took a free trial for spotify primium and completely forgot about it. Today I got a notification on my phone notifiying me that I was charged $10. I don't ...
  • 136 Views
  • 0 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 136 Views
  • 0 replies
  • 0 likes

Available offline

I've had spotify for awhile but I just changed my password and somehow I can't save music offline. I tap available offline and it goes green then immediately grey it won't stay green. In account overview it says now offline deviceso but I knew for a ...

  • Casual Listener
  • I've had spotify for awhile but I just changed my password and somehow I can't save music offline. I tap available offline and it goes green then immediately grey it won't stay green. In account over...
  • Caddellhonda
  • Casual Listener
  • 119 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 119 Views
  • 1 replies
  • 0 likes

Can not buy the Subscription

Hey!So me and my sister saw that new deal where you pay 0.99€ for a 3-month-subscription. Yesterday we decided to buy it for both her and my account. Her subscription was verified without any problems and she was able to use it right away, mine howev...

  • Casual Listener
  • Hey! So me and my sister saw that new deal where you pay 0.99€ for a 3-month-subscription. Yesterday we decided to buy it for both her and my account. Her subscription was verified without any probl...
  • 97 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 97 Views
  • 0 replies
  • 0 likes

Subscription 3 months offer

Got an advertisement, 3 months for €9,99. Sounded great, clicked on it (I meet the named requirements) and I was able to pay using a giftcard. I also did a €0,01 transfer using Ideal to confirm my bank details. Afterwards I cashed another giftcard.So...

  • Newbie
  • Got an advertisement, 3 months for  €9,99. Sounded great, clicked on it (I meet the named requirements) and I was able to pay using a giftcard. I also did a €0,01 transfer using Ideal to co...
  • 99 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 99 Views
  • 0 replies
  • 0 likes

Premium on iPad app but Spotify free on web login ?

Hi. My account on my iPad app shows premium but the web based one shows Spotify free I want to down grade back to free on my iPad app , but I can't see how to do that regaffs dave

  • Newbie
  • Hi. My account on my iPad app shows premium but the web based one shows Spotify free    I want  to down grade back to free on my iPad app , but I can't see how to do that  &nbs...
  • 97 Views
  • 0 replies
  • 0 likes
  • Account
  • 97 Views
  • 0 replies
  • 0 likes

Solved!! cant create a device password

i can´t create a device number and password. i can´t send an email from https://www.spotify.com/de/account/set-device-pass​word/ to set a password. what´s wrong with me? thanks

  • Casual Listener
  • i can´t create a device number and password. i can´t send an email from  https://www.spotify.com/de/account/set-device-pass​word/  to set a password.   what´s wrong with me? &n...
  • 1142841717
  • Casual Listener
  • 1521 Views
  • 3 replies
  • 0 likes
  • 1521 Views
  • 3 replies
  • 0 likes

Payment Help

I saw that my payment was due 12/13/15 but on 12/12/15 I paid for the $0.99 Three month plan. But yeaterday I was playing music as a premium member. Now today 12/14/15 I can't buy the Three month plan nor listen to music as a premium member. Help and...

  • Newbie
  • I saw that my payment was due 12/13/15 but on 12/12/15 I paid for the $0.99 Three month plan. But yeaterday I was playing music as a premium member. Now today 12/14/15 I can't buy the Three month pla...
  • 78 Views
  • 0 replies
  • 0 likes
  • Premium
    Subscription
  • 78 Views
  • 0 replies
  • 0 likes

Bought a gift code as a birthday present but I've been emailed the code??

Hi there, I've recently bought a gift code online as a birthday present for my boyfriend and on the purchase screen it claims that I will have the option to print or email the gift card to him once I've authorised payment. I really wanted to print it...

  • Visitor
  • Hi there,   I've recently bought a gift code online as a birthday present for my boyfriend and on the purchase screen it claims that I will have the option to print or email the gift card to h...
  • gnovella16
  • Roadie
  • 144 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 144 Views
  • 1 replies
  • 0 likes

Increased ads after cancelling sub?

I tried the "3 months for $.99" over the summer and then cancelled my subscription. Before I tried it I had an ad every 7-8 songs, now it's every 4-5 songs. Did this happen to anyone else? Why exactly is Spotify punishing me for deciding to not purch...

  • Casual Listener
  • I tried the "3 months for $.99" over the summer and then cancelled my subscription. Before I tried it I had an ad every 7-8 songs, now it's every 4-5 songs. Did this happen to anyone else? Why exactl...
  • gnovella16
  • Roadie
  • 172 Views
  • 1 replies
  • 1 likes
  • Subscription
  • 172 Views
  • 1 replies
  • 1 likes

Prepaid premium account to Spotify family

Hi, I have a prepaid subscription until July 2016, and now I would like to change to Spotify Family. In the FAQ I didn't read anything about this specific case. Could somebody tell me if I have to cancel the prepaid subscription or the price will be ...

  • Music Fan
  • Hi,    I have a prepaid subscription until July 2016, and now I would like to change to Spotify Family. In the FAQ I didn't read anything about this specific case. Could somebody tell me ...
  • muammar
  • Music Fan
  • 1475 Views
  • 6 replies
  • 0 likes
  • Account
    Subscription
  • 1475 Views
  • 6 replies
  • 0 likes

Paying but no access

I have been a premium customer for 2+ years and am up to date on my payments. Yet I haven't been able to log into my account for days. Desktop allows me to login then kicks me out in seconds with an error code that the password is wrong. Can't reset ...

  • Visitor
  • I have been a premium customer for 2+ years and am up to date on my payments. Yet I haven't been able to log into my account for days. Desktop allows me to login then kicks me out in seconds with an ...
  • 84 Views
  • 0 replies
  • 0 likes
  • Login
  • 84 Views
  • 0 replies
  • 0 likes

quelqun parle francais et peu maider svp

je dois fermer mon compte car il est inclus dans mon forfait mais lorsque jessai de le faire avec les etappe cela ne fonctionne pas savez vous comment je peu le faire svp

  • Casual Listener
  • je dois fermer mon compte car il est inclus dans mon forfait  mais lorsque jessai de le faire avec les etappe cela ne fonctionne pas savez vous comment je peu le faire svp  
  • mcstc18
  • Casual Listener
  • 186 Views
  • 2 replies
  • 0 likes
  • 186 Views
  • 2 replies
  • 0 likes

Premium

I paid for a year long subscription of spotify premium a few months ago, but now it's saying that I no longer have premium. I've tried logging out and then logging back in three times now and it hasn't worked.

  • Newbie
  • I paid for a year long subscription of spotify premium a few months ago, but now it's saying that I no longer have premium. I've tried logging out and then logging back in three times now and it hasn...
  • spacetripper-ca
  • Casual Listener
  • 181 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 181 Views
  • 2 replies
  • 0 likes

Charged even though I cancelled

I cancelled my Spotify subscription about a week ago, maybe more, and then today I woke up, checked my bank account, and saw that I was charged ten dollars for Spotify. I checked my subscriptions on my account page, and it said I was still subscribed...

  • Newbie
  • I cancelled my Spotify subscription about a week ago, maybe more, and then today I woke up, checked my bank account, and saw that I was charged ten dollars for Spotify. I checked my subscriptions on ...
  • 79 Views
  • 0 replies
  • 0 likes
  • Subscription
  • 79 Views
  • 0 replies
  • 0 likes