Announcements

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • ooleebs1
  • Regular
  • 197975 Views
  • 720 replies
  • 63 likes
  • Account
  • 197975 Views
  • 720 replies
  • 63 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1102113 Views
  • 118 replies
  • 106 likes
  • Account
  • 1102113 Views
  • 118 replies
  • 106 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Brimet316
  • Visitor
  • 55165 Views
  • 58 replies
  • 8 likes
  • Account
    Login
    Premium
  • 55165 Views
  • 58 replies
  • 8 likes

My bf used my PayPal account for Premium payment - Don't know login to cancel it

Hi I need Spotify Support to get back to me. My bf used my PayPal account to set up premium account payments - which goes out monthly. He used it for his Sonos. We have since split and he refused to cancel payments nor let me know the account details...

  • Newbie
  • Hi I need Spotify Support to get back to me.    My bf used my PayPal account to set up premium account payments - which goes out monthly. He used it for his Sonos.    We have ...
  • mals4938
  • Newbie
  • 232 Views
  • 1 replies
  • 0 likes
  • Login
    Premium
    Subscription
  • 232 Views
  • 1 replies
  • 0 likes

subscripción premium no actualizada

Contrate el servicio premium desde hace 40 horas ya me llegó un correo de confirmación de pago pero aún no se actualiza mi cuenta a premium y ya realice todas sus opciones de solución

  • Newbie
  • Contrate el servicio premium desde hace 40 horas ya me llegó un correo de confirmación de pago pero aún no se actualiza mi cuenta a premium y ya realice todas sus opciones de solución
  • driveflanger
  • Community Legend
  • 113 Views
  • 1 replies
  • 0 likes
  • Premium
  • 113 Views
  • 1 replies
  • 0 likes

Payment fail

Hi I got e-mail saying that Spotify failed to charge me via credit card I previously used, and therefore I tried to change it to Paypal. However, the paypal authorization process always stocked at a stage after I click "agree and pay". I tried to cha...

  • Casual Listener
  • Hi I got e-mail saying that Spotify failed to charge me via credit card I previously used, and therefore I tried to change it to Paypal. However, the paypal authorization process always stocked at a ...
  • kbrooksc
  • Community Legend
  • 131 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 131 Views
  • 3 replies
  • 0 likes

My Username was lggalassi but i logged into facebook and it wont change.

My Username was lggalassi but i logged into facebook and it wont change. To my new one. Help Please it changed my profile pic but not my name!

  • Newbie
  • My Username was lggalassi but i logged into facebook and it wont change. To my new one. Help Please it changed my profile pic but not my name!
  • kbrooksc
  • Community Legend
  • 77 Views
  • 1 replies
  • 0 likes
  • Other
  • 77 Views
  • 1 replies
  • 0 likes

American but not american

Hello Spotify, I love Spotify btw. I just am starting to get extremely frutrated. I have made three accounts, and within a month, all are telling me I have to upgrade or update my profile because I have changed countries. Since I don't want to update...

  • Newbie
  • Hello Spotify,   I love Spotify btw. I just am starting to get extremely frutrated. I have made three accounts, and within a month, all are telling me I have to upgrade or update my profile be...
  • kbrooksc
  • Community Legend
  • 93 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
  • 93 Views
  • 1 replies
  • 0 likes

Why I can find some albums just be links?

Hello, Why I can find some albums just be links, but when I try to find the same album by artist or by album its not possible to find it?? Thanks.

  • Casual Listener
  • Hello,   Why I can find some albums just be links, but when I try to find the same album by artist or by album its not possible to find it??   Thanks.
  • 68 Views
  • 0 replies
  • 0 likes
  • Other
    Premium
  • 68 Views
  • 0 replies
  • 0 likes

Update my premium to family: where are my new family accounts?

Hi. I've upgraded my premium account with adding 2 family members to it. I was logged in with my account and then added 2 family members. After that I had to pay €0,01 (for activating the payment). This payment was succesfully done using iDeal (dutch...

  • Casual Listener
  • Hi. I've upgraded my premium account with adding 2 family members to it. I was logged in with my account and then added 2 family members. After that I had to pay €0,01 (for activating the payment). T...
  • jonasherdegen
  • Community Legend
  • 162 Views
  • 3 replies
  • 0 likes
  • Account
  • 162 Views
  • 3 replies
  • 0 likes

friends can't see my playlists

I signed up for spotify a long time ago and at the time I put everything to private. Now, that feature is no longer available except during play/fb posting only so I can't make them public again and if I search my device it only shows my starred trac...

  • Newbie
  • I signed up for spotify a long time ago and at the time I put everything to private. Now, that feature is no longer available except during play/fb posting only so I can't make them public again and ...
  • ryanlee99
  • Newbie
  • 3519 Views
  • 15 replies
  • 0 likes
  • 3519 Views
  • 15 replies
  • 0 likes

upload music

hello i would like to uploas music for my own to share them with my friends is this possible?

  • Newbie
  • hello i would like to uploas music for my own to share them with my friends is this possible?  
  • jonasherdegen
  • Community Legend
  • 145 Views
  • 1 replies
  • 0 likes
  • Other
  • 145 Views
  • 1 replies
  • 0 likes

I was hacked!

So this morning I noticed two playlists on my account that I didn't create. I thought nothing of it, figuring it was just Spotify forcing (shocking) music on me. However, I was browsing my phone when my Spotify player changed songs and started playin...

  • Newbie
  • So this morning I noticed two playlists on my account that I didn't create. I thought nothing of it, figuring it was just Spotify forcing (shocking) music on me.   However, I was browsing...
  • Ox1
  • Roadie
  • 69 Views
  • 1 replies
  • 0 likes
  • Security
  • 69 Views
  • 1 replies
  • 0 likes

i am unable to receive messages or songs in my inbox

I can send messages to my friends but I never receive the songs or mesages they send me back. I am not blocking any of them, i have uninstalled and reinstalled the app and nothing changes. please help. This has been going on for a while.

  • Newbie
  • I can send messages to my friends but I never receive the songs or mesages they send me back. I am not blocking any of them,  i have uninstalled and reinstalled the app and nothing changes....
  • Sanik007
  • Community Legend
  • 112 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 112 Views
  • 1 replies
  • 0 likes

Mi correo ganó premium

Hola mi correo ganó 2 mese de premium y no lo puedo dar de alta ya di en el enlase y sólo vuelve abrir mi correo no se como puedo activarlo ya que su vigencia es el día 17 de octubreMi correo es

  • Newbie
  • Hola mi correo ganó 2 mese de premium y no lo puedo dar de alta ya di en el enlase y sólo vuelve abrir mi correo no se como puedo activarlo ya que su vigencia es el día 17 de octubre Mi correo es&nb...
  • OviiiOne
  • Community Legend
  • 155 Views
  • 2 replies
  • 0 likes
  • Account
    Free
  • 155 Views
  • 2 replies
  • 0 likes

Payment

They charged me when I was signing up for student but I was changed and was paying 9.99 and now they also charged me 4.99

  • Newbie
  • They charged me when I was signing up for student but I was changed and was paying 9.99 and now they also charged me 4.99
  • KatesHere
  • Community Legend
  • 77 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 77 Views
  • 1 replies
  • 0 likes

A complex issue

Hi,I created an account a few years ago with the username shaneb92 (I think) via the Facebook method.It was associated with the email address shanebaker92 at@ gmail dot. com. I was unfamiliar with Spotify at the time (now I'm a premium subscriber and...

  • Casual Listener
  • Hi, I created an account a few years ago with the username shaneb92 (I think) via the Facebook method. It was associated with the email address shanebaker92 at@ gmail dot. com.   I was unfam...
  • shanebaker92
  • Casual Listener
  • 84 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Security
  • 84 Views
  • 1 replies
  • 0 likes

how to unlink from facebook

how do i unlink from facebook,intructions say to go to edit then prefrences but i dont see this menu in my account,can anybody help me

  • Newbie
  • how do i unlink from facebook,intructions say to go to edit then prefrences but i dont see this menu in my account,can anybody help me
  • user-removed
  • Not applicable
  • 96 Views
  • 1 replies
  • 0 likes
  • Account
  • 96 Views
  • 1 replies
  • 0 likes

Spotify Starred Playlist messed up after i restored it from being previously deleted by mistake...

Hello Community I stupidly deleted the Starred Playlist because it was displaying two making it look liek a duplicate one with a (*) star next to it and the other without and when i deleted the one without it has caused the Starred Playlist to disapp...

  • Visitor
  • Hello Community   I stupidly deleted the Starred Playlist because it was displaying two making it look liek a duplicate one with a (*) star next to it and the other without and when i deleted ...
  • user-removed
  • Not applicable
  • 85 Views
  • 1 replies
  • 0 likes
  • Account
  • 85 Views
  • 1 replies
  • 0 likes

Can Spotify Please reset my account to default! Please read for more info...

Hello Communtiy, I have searched for a way to contact Spotify but i cant seem to find a contact us section on the site or email to contact support so i am here for help I deleted mt Starred Playlist a couple of day ago because after Spotify had gone ...

  • Visitor
  • Hello Communtiy,   I have searched for a way to contact Spotify but i cant seem to find a contact us section on the site or email to contact support so i am here for help 😞   I delet...
  • user-removed
  • Not applicable
  • 324 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 324 Views
  • 3 replies
  • 0 likes

The email address you provided is not associated with an active Spotify account

*I have a Premium Spotify account* When I clicked on the app a couple days ago, it logged me off automatically and when I try to login, it says that I have the wrong username or password. So I tried resetting my password by entering my email address,...

  • Casual Listener
  • *I have a Premium Spotify account* When I clicked on the app a couple days ago, it logged me off automatically and when I try to login, it says that I have the wrong username or password. So I t...
  • Nico
  • Community Legend
  • 451 Views
  • 3 replies
  • 1 likes
  • Login
  • 451 Views
  • 3 replies
  • 1 likes

Spotify will not let me access music on my galaxy

I have a premium subscription that is active and renews next month, and I've been listening to it on my desktop for that last month. I tried accessing it today on my phone and it wont go any further, as soon as it opened it says update your payment i...

  • Newbie
  • I have a premium subscription that is active and renews next month, and I've been listening to it on my desktop for that last month. I tried accessing it today on my phone and it wont go any further,...
  • Nico
  • Community Legend
  • 81 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 81 Views
  • 1 replies
  • 0 likes