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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 4552 Views
  • 1 replies
  • 9 likes
  • Security
  • 4552 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ryankewley
  • Newbie
  • 464533 Views
  • 976 replies
  • 111 likes
  • Account
  • 464533 Views
  • 976 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1205408 Views
  • 119 replies
  • 117 likes
  • Account
  • 1205408 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 113100 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 113100 Views
  • 72 replies
  • 12 likes

Two Usernames connected to one E-Mail

Hey guys, I got a problem with my Spotify Account. I've started using Spotify free a few years ago and upgraded to Premium ca. one year ago. Today I wanted to check out my year of music on spotify and when I tried to log in with my E-Mail and Passwor...

  • Newbie
  • Hey guys,   I got a problem with my Spotify Account. I've started using Spotify free a few years ago and upgraded to Premium ca. one year ago. Today I wanted to check out my year of music on s...
  • Steph_B
  • Roadie
  • 214 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 214 Views
  • 1 replies
  • 0 likes

Family Spotify - Adding family members??

Hi, I have upgraded my account o a familay plan and when I had added the new members an email is sent to each. Once they open this email up and click on accept is prompts an error saying that they are already a member - switch accounts? Can anyone he...

  • Newbie
  • Hi,  I have upgraded my account o a familay plan and when I had added the new members an email is sent to each.  Once they open this email up and click on accept is prompts an error saying ...
  • Steph_B
  • Roadie
  • 210 Views
  • 1 replies
  • 0 likes
  • Account
  • 210 Views
  • 1 replies
  • 0 likes

Unidays account without uni e mail

Hello,Im a student living in cologne and i want to uprgrade spotify to spotify premium. So i have to sign up in UNIDAYS ,but the problem is my university wont give me my own e mail adress so how do i get premium?Ive heard something About sending my s...

  • Newbie
  • Hello, Im a student living in cologne and i want to uprgrade spotify to spotify premium. So i have to sign up in UNIDAYS ,but the problem is my university wont give me my own e mail adress so how do...
  • MaryS
  • Roadie
  • 1793 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 1793 Views
  • 1 replies
  • 0 likes

Trouble getting spotify premium

I just did the seven day trial and now want to buy premium but it keeps saying my postal code is incorrect. I've tried all the postal codes I've ever had and it says they are all non existent. How do I get around this?

  • Newbie
  • I just did the seven day trial and now want to buy premium but it keeps saying my postal code is incorrect. I've tried all the postal codes I've ever had and it says they are all non existent. How do...
  • Steph_B
  • Roadie
  • 209 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 209 Views
  • 1 replies
  • 0 likes

New Spotify Account

Hi. I lost my phone where my old spotify account was linked to my facebook. Now, I created a new spotify account and I cannot link it to my facebook since the old one is still linked. I forgot my password already. Please help me. Thanks!

  • Newbie
  • Hi. I lost my phone where my old spotify account was linked to my facebook. Now, I created a new spotify account and I cannot link it to my facebook since the old one is still linked. I forgot my pas...
  • Steph_B
  • Roadie
  • 202 Views
  • 1 replies
  • 0 likes
  • Account
  • 202 Views
  • 1 replies
  • 0 likes

Change email address

Hello! How can I change my spotify email address? Can I receive my spotify premium receipt to the new one? e.g. subscription cancellation.

  • Newbie
  • Hello! How can I change my spotify email address? Can I receive my spotify premium receipt to the new one? e.g. subscription cancellation.
  • Ox1
  • Roadie
  • 242 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 242 Views
  • 1 replies
  • 0 likes

Payment

Have 2 accounts, both saying im not on premium yet am charged $12 every 2 weeks what the hell is going on

  • Visitor
  • Have 2 accounts, both saying im not on premium yet am charged $12 every 2 weeks what the hell is going on
  • Steph_B
  • Roadie
  • 178 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 178 Views
  • 1 replies
  • 0 likes

Billing Issue

I have not had internet or a phone for several months now. I've been charged every month but I have not been able to use my account. I'm a single mom and I can't afford these charges and I need my money back for more than just this months. I would ha...

  • Casual Listener
  • I have not had internet or a phone for several months now. I've been charged every month but I have not been able to use my account. I'm a single mom and I can't afford these charges and I need my mo...
  • heathermae_6905
  • Casual Listener
  • 180 Views
  • 1 replies
  • 0 likes
  • Account
  • 180 Views
  • 1 replies
  • 0 likes

Promo event

Spotify advertised if I signed up now they'd charge me .99 cents for 3 months , but I'm being charged the full price . Why ?

  • Newbie
  • Spotify advertised if I signed up now they'd charge me .99 cents for 3 months , but I'm being charged the full price . Why ?
  • Steph_B
  • Roadie
  • 265 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 265 Views
  • 1 replies
  • 0 likes

gift card with student subscription

i was wondering if and how you could use a gift card for a student subscription when i try to upgrade there is no payment option for gift card. can anyone help???

  • Newbie
  • i was wondering if and how you could use a gift card for a student subscription when i try to upgrade there is no payment option for gift card. can anyone help???
  • Steph_B
  • Roadie
  • 268 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 268 Views
  • 1 replies
  • 0 likes

Being charged TWICE

I looked at my bank account last month and saw two charges, I assumed it was in reference to my previous card on file expiring. I looked at my bank account this morning and I found the same thing happening so now I know it's not related to that. Out ...

  • Newbie
  • I looked at my bank account last month and saw two charges, I assumed it was in reference to my previous card on file expiring. I looked at my bank account this morning and I found the same thing hap...
  • Ox1
  • Roadie
  • 184 Views
  • 1 replies
  • 0 likes
  • Account
    Security
    Subscription
  • 184 Views
  • 1 replies
  • 0 likes

Change Payment from "Debit Card DEB" to "Direct Debit DD"

On my bank statement, spofity appears as "DEB: Debit card transaction", although I have requested a direct debit on the account section. Is there any way to get this as a direct debit "DD" not a "DEB" as I have a reward current account that pays me f...

  • Casual Listener
  • On my bank statement, spofity appears as "DEB: Debit card transaction", although I have requested a direct debit on the account section.   Is there any way to get this as a direct debit "DD"...
  • user-removed
  • Not applicable
  • 2807 Views
  • 2 replies
  • 0 likes
  • 2807 Views
  • 2 replies
  • 0 likes

spotify won't accept any credit card

I'm trying to subscribe to a student account and Spotify will not accept either of my cards. I just used my cards fine at the store. It's only with Spotify. I do have an automatic monthly subscription to something else so I know my card is not the is...

  • Newbie
  • I'm trying to subscribe to a student account and Spotify will not accept either of my cards. I just used my cards fine at the store. It's only with Spotify. I do have an automatic monthly subscriptio...
  • Bittencourt
  • Spotify Star
  • 412 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 412 Views
  • 1 replies
  • 0 likes

Premium expiration date changed ??

So I have bought a Premium account last Dec. 15, 2015 with the promo 3 months for the price of one. So I'm expecting my premium to expire somewhere in march. Then I saw the free Spotify family promo so i upgraded my account to family and added 2 memb...

  • Newbie
  • So I have bought a Premium account last Dec. 15, 2015 with the promo 3 months for the price of one. So I'm expecting my premium to expire somewhere in march. Then I saw the free Spotify family promo ...
  • Steph_B
  • Roadie
  • 261 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 261 Views
  • 1 replies
  • 0 likes

3 month for 99cents

I tried getting the 3 months for 99 cents for my younger sister using my debit card, but it said that I've already used the offer, so I tried a couple more times & now I'm being charged for the 6 times I tried it. would I be able to get a refund for ...

  • Newbie
  • I tried getting the 3 months for 99 cents for my younger sister using my debit card, but it said that I've already used the offer, so I tried a couple more times & now I'm being charged for the 6...
  • Steph_B
  • Roadie
  • 250 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 250 Views
  • 1 replies
  • 0 likes

Cant upgrade to premium

I fill the info for my card in (debit master card) and when i press sign up for 30 day free trial, it just clears all my info as if nothing happened.

  • Casual Listener
  • I fill the info for my card in (debit master card) and when i press sign up for 30 day free trial, it just clears all my info as if nothing happened.
  • rileyingham
  • Newbie
  • 297 Views
  • 3 replies
  • 1 likes
  • Account
    Login
    Premium
    Subscription
    Unlimited
  • 297 Views
  • 3 replies
  • 1 likes

Premium Paused and shouldn't be - Spotify must be having billing issues

Yesterday my premium subscription got "paused" as it's saying my billing payment method won't go through. It processed last month with no problem. and when i contacted my credit card they said they never received a payment request from spotify. My cr...

  • Casual Listener
  • Yesterday my premium subscription got "paused" as it's saying my billing payment method won't go through.  It processed last month with no problem.  and when i contacted my credit card they...
  • diva4u932
  • Casual Listener
  • 319 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 319 Views
  • 2 replies
  • 0 likes

My account is hacked!

Im logged in through my facebook account which is linked to my normal spotify account. altough some1 has hacked my normal account and changed the email and password. Im from sweden and someone changed the email to a hotmail.co.uk mail... I cant do an...

  • Casual Listener
  • Im logged in through my facebook account which is linked to my normal spotify account. altough some1 has hacked my normal account and changed the email and password. Im from sweden and someone change...
  • lonewilf
  • Casual Listener
  • 252 Views
  • 4 replies
  • 0 likes
  • Account
    Security
  • 252 Views
  • 4 replies
  • 0 likes

Cannot login - need to change country - I am in Ireland - account will not change from USA

As title says. Unable to login It suggests to change the country in my account. Under "edit profile" i am unable to change from USA thats populated. I didn't fill USA in when starting my profile.Laptop has been in Ireland since starting the account.W...

  • Casual Listener
  • As title says.   Unable to login   It suggests to change the country in my account. Under "edit profile" i am unable to change from USA thats populated.   I didn't fill USA in wh...
  • tom1362
  • Casual Listener
  • 259 Views
  • 4 replies
  • 0 likes
  • Account
    Login
  • 259 Views
  • 4 replies
  • 0 likes

two accounts and I wanna be charged for one

Yes. I just started the spotify premium on my old email address. Someone hacked into it. Before I realized what I did I forgot to sign up with my new email address with the spotify premium and I am going to pay for the service on my new email. What c...

  • Newbie
  • Yes. I just started the spotify premium on my old email address. Someone hacked into it. Before I realized what I did I forgot to sign up with my new email address with the spotify premium and I am g...
  • DrRazo
  • Regular
  • 181 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 181 Views
  • 1 replies
  • 0 likes