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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83654 Views

29 replies

0 likes

  • 83654 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

105001 Views

10 replies

3 likes

Account
Login
  • 105001 Views
  • 10 replies
  • 3 likes

Solved!! Spotify Premium Upgrade - Sorry, wrong password

I recently deactivated my Spotify premium subscription and tried to reinstate it just this morning. After I've selected my payment method and entered my password on the upgrade page, I get the "Sorry, wrong password" error message. I saw that there w...

Casual Listener

I recently deactivated my Spotify premium subscription and tried to reinstate it just this morning. After I've selected my payment method and entered my password on the upgrade page, I get the "Sorry...

Ianb4321

Casual Listener

6255 Views

32 replies

0 likes

Account
Premium
Subscription
  • 6255 Views
  • 32 replies
  • 0 likes

Promotion

Hi I signed up for the Spotify 0.99$ Promotion for 3 months access. Filled in my card details yesterday but haven't moved from fee subscription. Anyone know what's going on?

Newbie

Hi I signed up for the Spotify 0.99$ Promotion for 3 months access. Filled in my card details yesterday but haven't moved from fee subscription. Anyone know what's going on?

MaryS

Roadie

424 Views

1 replies

0 likes

Premium
  • 424 Views
  • 1 replies
  • 0 likes

Password not working

I just upgraded to premium and now my password does not work. I have reset my password twice, deleted and redownloaded the app and I still get the message that my password is wrong. How do I get in touch with someone from Spotify? So frustrated!

Casual Listener

I just upgraded to premium and now my password does not work. I have reset my password twice, deleted and redownloaded the app and I still get the message that my password is wrong. How do I get in t...

185 Views

0 replies

0 likes

Login
  • 185 Views
  • 0 replies
  • 0 likes

Can't play songs what were added to playlist on premium

Hello,I have a problem - I had premium until yesterday and now (at spotify free) I can't play that songs what were added on premium ..

Newbie

Hello, I have a problem - I had premium until yesterday and now (at spotify free) I can't play that songs what were added on premium ..

229 Views

0 replies

0 likes

Account
  • 229 Views
  • 0 replies
  • 0 likes

Solved!! Changing ISP Who I Pay Spotify Through

A couple of years ago I joined Spotify through my ISP (Virgin Media UK) & have paid my subscription to Spotify since through Virgin - However I'm moving house in 3 weeks or so & will be unable to use Virgin Media at my new house as it's not a cabled ...

Roadie

A couple of years ago I joined Spotify through my ISP (Virgin Media UK) & have paid my subscription to Spotify since through Virgin - However I'm moving house in  3 weeks or so & will be...

Musical4Ever

Roadie

619 Views

2 replies

0 likes

Premium
  • 619 Views
  • 2 replies
  • 0 likes

3 months for $11,99

Got a email saying 3 months for $11,99 ,as you dont take visa debit card had to buy gift card $36 which would be 5 months but only got 3 ??chrisdavis.com.au@gmail.com

Casual Listener

Got a email saying 3 months for $11,99 ,as you dont take visa debit card had to buy gift card $36 which would be 5 months but only got 3 ?? chrisdavis.com.au@gmail.com

chrlsdavis

Casual Listener

525 Views

2 replies

0 likes

Account
  • 525 Views
  • 2 replies
  • 0 likes

Spotify Premium

So, I payed for the 0.99 for 3 months. And it charged my bank account 3 times. And when I log into my Spotify account, it's not allowing me to use the premium, and when I see what I'm subscribed to it says free. I even logged out and logged back in, ...

Casual Listener

So, I payed for the 0.99 for 3 months. And it charged my bank account 3 times. And when I log into my Spotify account, it's not allowing me to use the premium, and when I see what I'm subscribed to i...

Drxaabieber

Casual Listener

378 Views

2 replies

1 likes

Account
Login
Premium
Subscription
  • 378 Views
  • 2 replies
  • 1 likes

Trouble with 3 month offer service...

Hello, today I pay for the service of three months for $ 9.00 mexican pesos. However at the end of the transaction indicates to me that the bank had a problem and that money was not taken from my account, but the bank notified me that the charge IS M...

Newbie

Hello, today I pay for the service of three months for $ 9.00 mexican pesos. However at the end of the transaction indicates to me that the bank had a problem and that money was not taken from my acc...

1292879416

Newbie

337 Views

2 replies

1 likes

Premium
  • 337 Views
  • 2 replies
  • 1 likes

Set Device Password on Mobile Device - Not Working!

Subscribe to Trying to install Spotify on mobile phone... Spotify says "To use Spotify on your devices, you need to set a separate password and log in with the username provided." When I click on box, messages says:An email featuring your device user...

Newbie

Subscribe to Trying to install Spotify on mobile phone... Spotify says   "To use Spotify on your devices, you need to set a separate password and log in with the username provided."   W...

366 Views

0 replies

0 likes

Account
  • 366 Views
  • 0 replies
  • 0 likes

Chsrged 0.99$ from bank account and did not received premium account

Hello, Today @ 2:00 PM (GMT-4) I tried to purchase the 0.99$ 3 months premium offer. Besides I was a charged that amount on my bank account it still says that I am FREE ACCOUNT and wanted me to purchase a new offer. What should I do?

Casual Listener

Hello, Today @ 2:00 PM (GMT-4) I tried to purchase the 0.99$ 3 months premium offer.   Besides I was a charged that amount on my bank account it still says that I am FREE ACCOUNT and want...

shmaptain_1

Newbie

460 Views

3 replies

0 likes

Account
Free
Other
Premium
Subscription
  • 460 Views
  • 3 replies
  • 0 likes

Log in

I'm trying to log in but it says I am in United Kingdom and won't let me change it to United States? I've tried changing my profile but there are no other options other then United Kingdom. I've tried everything??

Newbie

I'm trying to log in but it says I am in United Kingdom and won't let me change it to United States? I've tried changing my profile but there are no other options other then United Kingdom. I've trie...

309 Views

0 replies

0 likes

Account
  • 309 Views
  • 0 replies
  • 0 likes

Solved!! Overcharged

I have been charged 5 times for my monthly subscription , which has overdrafted my account, and the funds have been taken out because it is still processing since 12/24/15. My bank can not reverse it until it hits the bank. Difficulty contacting Spot...

Casual Listener

I have been charged 5 times for my monthly subscription , which has overdrafted my account, and the funds have been taken out because it is still processing since 12/24/15.  My bank can not reve...

langstontwebb

Casual Listener

725 Views

2 replies

0 likes

Premium
  • 725 Views
  • 2 replies
  • 0 likes

Bank was charged 2 times and still no upgraded service

I did the .99 promo and my bank account was hit 2 times for the charge and I have still not recieved the service. has this happened to anyone else?

Newbie

I did the .99 promo and my bank account was hit 2 times for the charge and I have still not recieved the service. has this happened to anyone else?

Taylor

Community Legend

302 Views

1 replies

0 likes

Account
  • 302 Views
  • 1 replies
  • 0 likes

0,99€ for 3 months of Premium

It says that the provider is having a bad day, then bad gateway, and lastly the one that says I already have had premium or free premium, so it redirects me to the 9,99€ one, although I haven't used any free premiums nor had ever had premium membersh...

Visitor

It says that the provider is having a bad day, then bad gateway, and lastly the one that says I already have had premium or free premium, so it redirects me to the 9,99€ one, although I haven't used ...

Taylor

Community Legend

514 Views

1 replies

0 likes

Account
Free
Login
Premium
Subscription
  • 514 Views
  • 1 replies
  • 0 likes

wrong charge

I subscribed the 0.99cents premium but they charge me $9.99.. i dont know what to do..

Newbie

I subscribed the 0.99cents premium but they charge me $9.99.. i dont know what to do..

Taylor

Community Legend

266 Views

1 replies

0 likes

Account
Free
Premium
Subscription
  • 266 Views
  • 1 replies
  • 0 likes

Pending $10.59 charge

As the subject says, my account has a $10.59 charge pending when I tried to get the 3 months of premium for 99¢, I was prompted my account was not eligible for that promotion, "do you wish to proceed" and I clicked no but after closing out and checki...

Visitor

As the subject says, my account has a $10.59 charge pending when I tried to get the 3 months of premium for 99¢, I was prompted my account was not eligible for that promotion, "do you wish to proceed...

ranthony127

Newbie

258 Views

1 replies

0 likes

Account
Premium
Subscription
  • 258 Views
  • 1 replies
  • 0 likes

Solved!! Will not allow me to upgrade to the 3 months for $9.99 gives gateway error

I was trying to take advantage of the 3 months for $9.99 today and when I go to upgrade my account it goes to a page that says error 505 bad gateway. Tried it from my phone and my computer without sucess. Anyone know why?

Casual Listener

I was trying to take advantage of the 3 months for $9.99 today and when I go to upgrade my account it goes to a page that says error 505 bad gateway. Tried it from my phone and my computer without su...

addison5429

Casual Listener

468 Views

2 replies

0 likes

Account
Premium
Subscription
  • 468 Views
  • 2 replies
  • 0 likes

WHY CAN'T I EVER LOG IN????

Every single darn time I try to log in to Spotify I can't log in. I get a "Wrong username or password" error even when the password is correct. I've even started a new account in an attempt to fix the problem. I've never had any issue like this with ...

Newbie

Every single darn time I try to log in to Spotify I can't log in. I get a "Wrong username or password" error even when the password is correct. I've even started a new account in an attempt to fix th...

Adam

Roadie

771 Views

1 replies

0 likes

Login
  • 771 Views
  • 1 replies
  • 0 likes

spotify 99 cent offer

I tried to sign up for the three months for 99 cent offer but was told I was ineligible. I have never been a premium subscriber before, I have only used premium through the free 7 day offer.

Newbie

I tried to sign up for the three months for 99 cent offer but was told I was ineligible. I have never been a premium subscriber before, I have only used premium through the free 7 day offer. 

liammacai

Casual Listener

312 Views

1 replies

0 likes

Subscription
  • 312 Views
  • 1 replies
  • 0 likes

Cant change Password

HelloI always logged in with my Facebook account, but i want to delete my Facebook account now. Now the problem is, i cant remember the password of Spotify or either of my email adresse that i used for Spotify, so i cant change my Password or even Em...

Newbie

Hello I always logged in with my Facebook account, but i want to delete my Facebook account now. Now the problem is, i cant remember the password of Spotify or either of my email adresse that i us...

MaryS

Roadie

231 Views

1 replies

0 likes

Login
  • 231 Views
  • 1 replies
  • 0 likes