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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

290359 Views

529 replies

34 likes

Account
Free
  • 290359 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13656 Views

6 replies

11 likes

Security
  • 13656 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

540953 Views

990 replies

114 likes

Account
  • 540953 Views
  • 990 replies
  • 114 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129633 Views

74 replies

12 likes

Account
Login
Premium
  • 129633 Views
  • 74 replies
  • 12 likes

Spotify support lost all My Music during a transfer from one account to another

Hello everyone, Here is the problem I am encountering :My first Spotify Premium account was created via Facebook and I wanted to create a new account via my e-mail address with no connection to Facebook. I thus created this new account and wanted to ...

Newbie

Hello everyone,   Here is the problem I am encountering : My first Spotify Premium account was created via Facebook and I wanted to create a new account via my e-mail address with no connecti...

gnovella16

Roadie

220 Views

1 replies

0 likes

Account
  • 220 Views
  • 1 replies
  • 0 likes

Ayuda

Hola, tengo premium, y la música en la micro sd, pero la sacaron por accidente y se borro toda la música, pero en los detalles de la aplicación si me sale aún con 7gb, pero al abrir Spotify aparece como ninguna descargada.

Newbie

Hola, tengo premium, y la música en la micro sd, pero la sacaron por accidente y se borro toda la música, pero en los detalles de la aplicación si me sale aún con 7gb, pero al abrir Spotify aparece c...

sebastiankreuz

Spotify Legend

243 Views

1 replies

0 likes

Premium
  • 243 Views
  • 1 replies
  • 0 likes

Redeem-code for a Premium-gift won't work

I recieved a mail about a gift for Premium to others, I paid and all that, got a code so the person could get Premium but we only get the message about the code being invalid.. What's wrong? I want this to work seens we're both active on Spotify each...

Regular

I recieved a mail about a gift for Premium to others, I paid and all that, got a code so the person could get Premium but we only get the message about the code being invalid.. What's wrong? I want t...

tytjepelk

Regular

802 Views

7 replies

0 likes

Account
Premium
Subscription
  • 802 Views
  • 7 replies
  • 0 likes

USAccount but visiting Canada - want to upgrade to Family

So I have a US account, but I'm visiting Canada and want to upgrade my premuim account to include my kids and because my location is in Canada, it won't let me.,.,.. where Family isn't offered to Canadian users... help.... ugh

Casual Listener

So I have a US account, but I'm visiting Canada and want to upgrade my premuim account to include my kids and because my location is in Canada, it won't let me.,.,.. where Family isn't offered to Can...

kissmychinny

Casual Listener

285 Views

2 replies

0 likes

Account
Other
Premium
  • 285 Views
  • 2 replies
  • 0 likes

PlayStation, Facebook and Spotify Problem

First time I registered in Spotify, I did it with an email and username. After years without using that account, I registered another one with facebook. The problem is... Now I have two accounts with the same email. That is not a problem but I've sta...

Visitor

First time I registered in Spotify, I did it with an email and username. After years without using that account, I registered another one with facebook. The problem is... Now I have two accounts with...

gnovella16

Roadie

288 Views

1 replies

0 likes

Account
Free
Login
Other
Premium
Security
Subscription
Unlimited
  • 288 Views
  • 1 replies
  • 0 likes

Problem Loggin with Facebook account

I've a premium account associated with my facebook account. When I click to login with facebook in the windows app the browser open the facebook login windows and close, but in the app nothing happens. I went to my facebook account and removed the ap...

Newbie

I've a premium account associated with my facebook account.   When I click to login with facebook in the windows app the browser open the facebook login windows and close, but in the app nothi...

gnovella16

Roadie

221 Views

1 replies

0 likes

Account
Login
Premium
  • 221 Views
  • 1 replies
  • 0 likes

Playlists

I've been paying for Spotify for over a year.. And for the entire time I can never figure out how to get my playlists to play consecutively.. I have to play 1 song then go back to phone to play another and so on.. How do I get the playlists to flow w...

Casual Listener

I've been paying for Spotify for over a year.. And for the entire time I can never figure out how to get my playlists to play consecutively.. I have to play 1 song then go back to phone to play anoth...

gnovella16

Roadie

230 Views

1 replies

0 likes

Subscription
  • 230 Views
  • 1 replies
  • 0 likes

Impossible to login using Android application

Hi, when I try to login using Android application, it say me that it is impossible to registrate because already exist another user with my username. But i'm trying to login not to register.What i have to do to solve my problem?

Newbie

Hi, when I try to login using Android application, it say me that it is impossible to registrate because already exist another user with my username. But i'm trying to login not to register. What i ...

gnovella16

Roadie

175 Views

1 replies

0 likes

Account
Login
  • 175 Views
  • 1 replies
  • 0 likes

Solved!! Spotify and Vodafone promo issue

Hi SpotifyI have unsubscribed from Spotify Premium - as in cancelled my credit card payments. Doesn't run out until 20/1/16 and I have gone through and signed into Spotify using the Vodafone link - my Vodafone says I've been subscribed since 3/1 or s...

Newbie

Hi Spotify I have unsubscribed from Spotify Premium - as in cancelled my credit card payments. Doesn't run out until 20/1/16 and I have gone through and signed into Spotify using the Vodafone link -...

sebastiankreuz

Spotify Legend

571 Views

1 replies

0 likes

Account
Premium
Subscription
  • 571 Views
  • 1 replies
  • 0 likes

My account was hacked, email & PW changed

Does spotify have a phone # where I can contact them? I only see an online contact form but a response is being sent to the culprits email address.

Newbie

Does spotify have a phone # where I can contact them? I only see an online contact form but a response is being sent to the culprits email address. 

user-removed

Not applicable

245 Views

3 replies

0 likes

Account
  • 245 Views
  • 3 replies
  • 0 likes

One of my family accounts doset work!!

I have a family account. The admin one is premium bit not The One that i have invited. Help me!

Newbie

I have a family account. The admin one is premium bit not The One that i have invited. Help me!

sebastiankreuz

Spotify Legend

185 Views

1 replies

0 likes

Account
Other
Premium
  • 185 Views
  • 1 replies
  • 0 likes

Solved!! Unable to login from windows 10 (without Facebook)

Device:Windows Operating System Version:Windows 10 Spotify Version:1.0.2.94 Description:When I try to login on a new install on windows 10, I am told i can not login because I have opted ut of Face platform. I don't have, and do not want, a facebook ...

Regular

Device: Windows   Operating System Version: Windows 10   Spotify Version: 1.0.2.94   Description: When I try to login on a new install on windows 10, I am told i can not logi...

ryantxu

Regular

1796 Views

7 replies

0 likes

Account
Login
  • 1796 Views
  • 7 replies
  • 0 likes

Account problems

So recently I sent an email to spotify asking to transfer my playlists and saved songs from by Facebook created account. I wanted this because I don't like how the Facebook username is a ton of numbers, so I checked and everything has been transferre...

Newbie

So recently I sent an email to spotify asking to transfer my playlists and saved songs from by Facebook created account. I wanted this because I don't like how the Facebook username is a ton of numbe...

sebastiankreuz

Spotify Legend

193 Views

1 replies

0 likes

Account
  • 193 Views
  • 1 replies
  • 0 likes

Can´t upgrade to family because I have my spotifyaccount through my mobile company

I have a account through my mobilcompany and pay it on my mobilebill. The don´t offer 50% off when I want premium familje (one extra account). I can´t upgrade to familj on spotifys homepage because I have my account at my mobilcompany. I cancelled my...

Newbie

  I have a account through my mobilcompany and pay it on my mobilebill. The don´t offer 50% off when I want premium familje (one extra account). I can´t upgrade to familj on spotifys homepage b...

sebastiankreuz

Spotify Legend

250 Views

1 replies

0 likes

Other
Premium
  • 250 Views
  • 1 replies
  • 0 likes

Premium linked to wrong account

Hi all! On NYE I decided to try out the 3 Months Premium for 0.99 offer, so I paid that with Paypal. Probably I also accidentally clicked the '7 days free' offer that's always valid, while trying to activate that 3 Months plan. So when after 7 days i...

Casual Listener

Hi all!  On NYE I decided to try out the 3 Months Premium for 0.99 offer, so I paid that with Paypal. Probably I also accidentally clicked the '7 days free' offer that's always valid, while...

bjoergvin

Casual Listener

783 Views

5 replies

0 likes

Account
Premium
  • 783 Views
  • 5 replies
  • 0 likes

Log In Failed on Ps4

Hey!I wanted to use spotify on my ps4, but it says "You can only use spotify for 14 days" what should I do? I can't even create a new account.Help!!

Newbie

Hey! I wanted to use spotify on my ps4, but it says "You can only use spotify for 14 days" what should I do? I can't even create a new account. Help!!

sebastiankreuz

Spotify Legend

249 Views

1 replies

0 likes

Login
  • 249 Views
  • 1 replies
  • 0 likes

Solved!! Billing dates for regular spotify > family plan

Hi, So a few weeks ago I changed my normal premium acccount to a family account (because there was a discount going on three months family plan for just the 9 .99), adding 1 extra person to my account. I was billed 26th of december for my regular acc...

Newbie

Hi,   So a few weeks ago I changed my normal premium acccount to a family account (because there was a discount going on three months family plan for just the 9 .99), adding 1 extra person to ...

sebastiankreuz

Spotify Legend

535 Views

1 replies

0 likes

Subscription
  • 535 Views
  • 1 replies
  • 0 likes

Leaving Prime for Google Family

how do i take my playlist with me i need to export, Sporfity has been failing apart and googles catalog is getting bigger and bigger i have been with prime since it came to but 6 people for 14 vs the 20 there waiting cant do that. I just need a way t...

Casual Listener

how do i take my playlist with me i need to export, Sporfity has been failing apart and googles catalog is getting bigger and bigger i have been with prime since it came to but 6 people for 14 vs the...

sebastiankreuz

Spotify Legend

303 Views

1 replies

0 likes

Account
Premium
Subscription
  • 303 Views
  • 1 replies
  • 0 likes

Cobrança indevida

Queria saber porque veio cobrando 34,00reais na minha assinatura

Newbie

Queria saber porque veio cobrando 34,00reais na minha assinatura

sebastiankreuz

Spotify Legend

161 Views

1 replies

0 likes

Other
  • 161 Views
  • 1 replies
  • 0 likes

Facebook and Spotify

For about 3 days now my Spotify isn't able to connect with my facebook account.Keeps saying that my password or account isn't correct.I allready re-installed both Facebook and Spotify on my mobile phone but the issue continues.What can I do to make i...

Newbie

For about 3 days now my Spotify isn't able to connect with my facebook account. Keeps saying that my password or account isn't correct. I allready re-installed both Facebook and Spotify on my mob...

sebastiankreuz

Spotify Legend

206 Views

1 replies

0 likes

Login
Premium
  • 206 Views
  • 1 replies
  • 0 likes