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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 419819 Views
  • 965 replies
  • 108 likes
  • Account
  • 419819 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1185604 Views
  • 119 replies
  • 116 likes
  • Account
  • 1185604 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103197 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103197 Views
  • 69 replies
  • 10 likes

Billing Period Changed

Have a support ticket out (Case #: 04356647), but wanted to type it out in here as well to see if anyone esle experienced the same thing. Billing period as been on the 10th of the month for over a year now. Switched from the single plan to family, fo...

  • Visitor
  • Have a support ticket out (Case #: 04356647), but wanted to type it out in here as well to see if anyone esle experienced the same thing.    Billing period as been on the 10th of the mont...
  • Oreste
  • Composer
  • 198 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 198 Views
  • 1 replies
  • 0 likes

I want a refund

You guys are charging me twice each month and I only I have 1 Spotify account. I want a refund.

  • Newbie
  • You guys are charging me twice each month and I only I have 1 Spotify account. I want a refund.
  • thelions1003
  • Newbie
  • 150 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 150 Views
  • 1 replies
  • 0 likes

Cuenta premium y no esta

Supuestamente yevo pagando tres meses en spotify y en la app no consta. Quiero concelarlo pero pero como no consta no puedo. No kiero seguir necesito ayuda ya

  • Newbie
  • Supuestamente yevo pagando tres meses en spotify y en la app no consta. Quiero concelarlo pero pero como no consta no puedo. No kiero seguir necesito ayuda ya
  • Oreste
  • Composer
  • 115 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 115 Views
  • 1 replies
  • 0 likes

Family plan not discounted

I signed up for Spotify Family after seeing the email that I would get 3 months at $9.99. I've been trying to convince my parents that Spotify is the music service they really needed so I thought it would be a good opportunity for them to get to try ...

  • Newbie
  • I signed up for Spotify Family after seeing the email that I would get 3 months at $9.99. I've been trying to convince my parents that Spotify is the music service they really needed so I thought it ...
  • Oreste
  • Composer
  • 146 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 146 Views
  • 1 replies
  • 0 likes

Spotify continues to pause music and saying....

HI! I´ve got a really badass problem here.... My spotify continues to pause my music saying someone else using my account. I´ve changed the password so i´m sure noones using it... What to do? Please help me! / Jonathan

  • Newbie
  • HI!    I´ve got a really badass problem here.... My spotify continues to pause my music saying someone else using my account. I´ve changed the password so i´m sure noones using it... What...
  • Oreste
  • Composer
  • 154 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 154 Views
  • 1 replies
  • 0 likes

Spotify Premium stopped working

Hello. I subscribe to Spotify Premium and I recently got a new laptop. I downloaded Spotify and logged in as normal. I found that all my playlists were gone and the Premium service was not active (adverts playing). I checked my bank statement and I'm...

  • Newbie
  • Hello.   I subscribe to Spotify Premium and I recently got a new laptop.   I downloaded Spotify and logged in as normal.   I found that all my playlists were gone and the Pr...
  • DanielArias
  • Regular
  • 269 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 269 Views
  • 1 replies
  • 0 likes

It won't accept my zip code (Ireland) to avail of the monthly special offer advertised on FB!

Hi you're account renewal won't allow my zip code be entered therefore I am unable to sign up to the new offer for 3 months premium.

  • Newbie
  • Hi you're account renewal won't allow my zip code be entered therefore I am unable to sign up to the new offer for 3 months premium.
  • Oreste
  • Composer
  • 375 Views
  • 1 replies
  • 0 likes
  • Login
    Premium
  • 375 Views
  • 1 replies
  • 0 likes

Wrong email attached to account

I have just tried to change my login password and have seen that the email address attached to my account is wrong, so is my post code. My username, date of birth and country are correct. I have been logging in with Facebook for a while now so am uns...

  • Newbie
  • I have just tried to change my login password and have seen that the email address attached to my account is wrong, so is my post code. My username, date of birth and country are correct. I have been...
  • Oreste
  • Composer
  • 120 Views
  • 1 replies
  • 0 likes
  • Login
  • 120 Views
  • 1 replies
  • 0 likes

Password

Dear Spotify,My user name is andykarki007dkI forgot my password & tried to change it but i have NOT Got it yet & now it over 2 weeks.I bought premium aroun october 2015.Plz send my New password at andy.karki@hotmail.comBest regardsShiba KarkiBrydes a...

  • Newbie
  • Dear Spotify, My user name is andykarki007dk I forgot my password & tried to change it but i have NOT Got it yet & now it over 2 weeks. I bought premium aroun october 2015. Plz send my Ne...
  • Oreste
  • Composer
  • 150 Views
  • 1 replies
  • 0 likes
  • Login
  • 150 Views
  • 1 replies
  • 0 likes

Solved!! Studentenangebot nach Testphase

Hallo liebe Community,ich habe eine Frage: In meiner Kontoübersicht steht, dass ich nach meiner 3-monatigen Testphase automatisch 9,99€ bzahle. Es gibt doch das Studentenangebot, bei dem ich nur 4,99€ zahle. Kann ich nach der Testphase den Studentent...

  • Casual Listener
  • Hallo liebe Community, ich habe eine Frage: In meiner Kontoübersicht steht, dass ich nach meiner 3-monatigen Testphase automatisch 9,99€ bzahle. Es gibt doch das Studentenangebot, bei dem ich nur 4,...
  • simonhinke
  • Casual Listener
  • 994 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Premium
  • 994 Views
  • 2 replies
  • 0 likes

Account Hacked

Good morning. My account was hacked and I am only able to access to my account thanks to the facebook login. Now, the problem is that using the form that i found in the topic "account hacked", an email was sent to the guy that have my account because...

  • Regular
  • Good morning. My account was hacked and I am only able to access to my account thanks to the facebook login. Now, the problem is that using the form that i found in the topic "account hacked", an ema...
  • dracko
  • Regular
  • 231 Views
  • 3 replies
  • 0 likes
  • Account
    Security
  • 231 Views
  • 3 replies
  • 0 likes

Password reset

I have changed my password because I forgot it and havnt been using Spotify frequently but it won't allow me to log in still.

  • Casual Listener
  • I have changed my password because I forgot it and havnt been using Spotify frequently but it won't allow me to log in still.
  • Nico
  • Community Legend
  • 104 Views
  • 1 replies
  • 0 likes
  • Login
  • 104 Views
  • 1 replies
  • 0 likes

Delete account

Please delete my account permanently. Thank you !

  • Visitor
  • Please delete my account permanently. Thank you !
  • user-removed
  • Not applicable
  • 395 Views
  • 5 replies
  • 0 likes
  • 395 Views
  • 5 replies
  • 0 likes

Solved!! Problem logging with due to country setting

From 2013 til 2014 I used SPOTIFY in koreathen in the mid 2014 I moved to another country and now I’m back in korea. I have been in korea for about 4 months and I didn’t had any problem using SPOTIFY. But I suddenly had problem logging in few days ag...

  • Regular
  • From 2013 til 2014 I used SPOTIFY in korea then in the mid 2014 I moved to another country and now I’m back in korea.    I have been in korea for about 4 months and I didn’t had any prob...
  • jkirk15
  • Casual Listener
  • 296 Views
  • 5 replies
  • 0 likes
  • Account
  • 296 Views
  • 5 replies
  • 0 likes

Charges on my account

I am getting charged $20 a month & I wanna know why?

  • Casual Listener
  • I am getting charged $20 a month & I wanna know why?
  • user-removed
  • Not applicable
  • 290 Views
  • 1 replies
  • 0 likes
  • 290 Views
  • 1 replies
  • 0 likes

From one account to the other

Hello!I had my Facebook account to log in to Spotify, but I've decided to get a new "independent" account. Now, I've managed to get my old playlists by adding myself as a follower, but I still can't access in any way to the "songs" section. It took s...

  • Casual Listener
  • Hello! I had my Facebook account to log in to Spotify, but I've decided to get a new "independent" account. Now, I've managed to get my old playlists by adding myself as a follower, but I still can'...
  • xtinaroma
  • Casual Listener
  • 155 Views
  • 2 replies
  • 0 likes
  • Account
  • 155 Views
  • 2 replies
  • 0 likes

Student Discount Premium

I applied for the student discount premium and was charged twice for it. And I still don't have premium I also didn't get a receipt thru email 04425441 is my case number

  • Newbie
  • I applied for the student discount premium and was charged twice for it. And I still don't have premium I also didn't get a receipt thru email 04425441 is my case number
  • user-removed
  • Not applicable
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes

Problema con Premium

Hola,El 26 de noviembre, hice el cambio de mi cuenta a Premium, aprovechando el costo de 9 pesos por tres meses. El cargo se hizo a mi tarjeta de crédito, pero mi sesión sigue aparenciendo como una cuenta normal.Ya cerré sesión y reinicié Spotify y n...

  • Newbie
  • Hola, El 26 de noviembre, hice el cambio de mi cuenta a Premium, aprovechando el costo de 9 pesos por tres meses. El cargo se hizo a mi tarjeta de crédito, pero mi sesión sigue aparenciendo como una...
  • 115 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
  • 115 Views
  • 0 replies
  • 0 likes

After the 3 months $.99, will i be billed for the $10

So, I have the deal for 3 months for $.99 of premium. But, after the 3 months, will my premieum automaticly end, or will it start billing me 10 dollars without me knowing?

  • Newbie
  • So, I have the deal for 3 months for $.99 of premium. But, after the 3 months, will my premieum automaticly end, or will it start billing me 10 dollars without me knowing?
  • Adam
  • Roadie
  • 300 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 300 Views
  • 1 replies
  • 0 likes

The 99 cent for 90 days deal.

If I get the 90 days for a dollar deal, does it automatically charge my account at the end of 90 days if I don't send a cancel notice. And How much will it be for if it does. Thanks MO

  • Newbie
  • If I get the 90 days for a dollar deal, does it automatically charge my account at the end of 90 days if I don't send a cancel notice. And How much will it be for if it does. Thanks MO
  • Adam
  • Roadie
  • 397 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 397 Views
  • 1 replies
  • 0 likes