Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mothical
  • Newbie
  • 159187 Views
  • 175 replies
  • 13 likes
  • Account
    Free
  • 159187 Views
  • 175 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10743 Views
  • 3 replies
  • 10 likes
  • Security
  • 10743 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 509081 Views
  • 985 replies
  • 112 likes
  • Account
  • 509081 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124808 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124808 Views
  • 74 replies
  • 12 likes

Problems with family subscription

i have a family subscription and for some reason my girlfriend is not able to accept the invite, it keeps on using the free subscription. she have an existing account, but i wont Work? what to do, we have tried several times with different invite cod...

  • Casual Listener
  • i have a family subscription and for some reason my girlfriend is not able to accept the invite, it keeps on using the free subscription.   she have an existing account, but i wont Work? &nbs...
  • gnovella16
  • Roadie
  • 186 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 186 Views
  • 1 replies
  • 0 likes

Spotify credit card payment problem! Oops, seems your card or payment provider is having a bad day

One month ago my credit card was accidentally canceled, so I lost my premium on Spotify, 2 weeks ago I've tried to upgrade my account back to premium, but every time this error message appears "Oops, seems your card or payment provider is having a ba...

  • Newbie
  • One month ago my credit card was accidentally canceled, so I lost my premium on Spotify, 2 weeks ago I've tried to upgrade my account back to premium, but every time this error message appears  ...
  • gnovella16
  • Roadie
  • 372 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 372 Views
  • 1 replies
  • 0 likes

Spotify premium

The 9 peso offer, is it still available till now ?

  • Newbie
  • The 9 peso offer, is it still available till now ?
  • gnovella16
  • Roadie
  • 129 Views
  • 1 replies
  • 0 likes
  • Premium
  • 129 Views
  • 1 replies
  • 0 likes

cancel premium not possible, receiving payment update notification despite correct giftcard payment

Hi,Due to a service from xs4all (spotify premium included), I need to downgrade my current spotify account from premium to free spotify account.. There is no option in my spotify settings to cancel the premium, i receive the message that the payment ...

  • Newbie
  • Hi, Due to a service from xs4all (spotify premium included), I need to downgrade my current spotify account from premium to free spotify account.. There is no option in my spotify settings to cancel...
  • gnovella16
  • Roadie
  • 237 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 237 Views
  • 1 replies
  • 0 likes

changing from family plan

Is it possible to go from the family premuim plan to normal premuim after the 3 month bonus offer without having to totally cancel the account thwn make a new one?

  • Newbie
  • Is it possible to go from the family premuim plan to normal premuim after the 3 month bonus offer without having to totally cancel the account thwn make a new one?
  • gnovella16
  • Roadie
  • 181 Views
  • 1 replies
  • 0 likes
  • Premium
  • 181 Views
  • 1 replies
  • 0 likes

Gezinsabbonement

Beste, In december ging ik in op de aanbieding voor een gezinsabonnement. Ik voegde mijn echtgenote en mijn dochter toe. De aanbieding was dat het de eerste 3 maanden gratis zou zijn voor de gezinsleden.Nochtans hebt u voor de gezinsleden onmiddellij...

  • Newbie
  • Beste,   In december ging ik in op de aanbieding voor een gezinsabonnement.  Ik voegde mijn echtgenote en mijn dochter toe. De aanbieding was dat het de eerste 3 maanden gratis zou zijn ...
  • Flixx
  • Community Legend
  • 260 Views
  • 2 replies
  • 0 likes
  • Other
  • 260 Views
  • 2 replies
  • 0 likes

Premium doesnt work before fue charge

Spotify made me a charge two times to my credit card and the Premium doesnt work.What can I do?...

  • Newbie
  • Spotify made me a charge two times to my credit card and the Premium doesnt work. What can I do?...
  • gnovella16
  • Roadie
  • 179 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 179 Views
  • 1 replies
  • 0 likes

Problem paying via klarna

hey i've got this problem paying with Klarna: (german) Ups, Deine Karte oder Dein Zahlungsanbieter scheinen einen schlechten Tag zu haben. Keine Sorge, die Karte wurde nicht belastet. Versuchs noch mal oder verwende eine andere Zahlungsmethode. so vi...

  • Newbie
  • hey i've got this problem paying with Klarna:   (german)   Ups, Deine Karte oder Dein Zahlungsanbieter scheinen einen schlechten Tag zu haben. Keine Sorge, die Karte wurde nicht belast...
  • gnovella16
  • Roadie
  • 1178 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 1178 Views
  • 1 replies
  • 0 likes

Bought Spotify Premium for 9,99(3Months) and After this Spotify Family

My Problem is I bought yesterday Premium for 3 Months and today I saw Spotify Family and bought it, because I think I can Buy it for the 4 Month but now I have the Problem That My Month are deleted. My Question: Can I reset My Premium to the 3Month a...

  • Newbie
  • My Problem is I bought yesterday Premium for 3 Months and today I saw Spotify Family and bought it, because I think I can Buy it for the 4 Month but now I have the Problem That My Month are deleted. ...
  • gnovella16
  • Roadie
  • 204 Views
  • 1 replies
  • 0 likes
  • Premium
  • 204 Views
  • 1 replies
  • 0 likes

cant access account

hi i setup an account name with the name orangeone918 and i cant remember the email address or password i used to set it up.

  • Newbie
  • hi i setup an account name with the name orangeone918 and i cant remember the email address or password i used to set it up.
  • gnovella16
  • Roadie
  • 156 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 156 Views
  • 1 replies
  • 0 likes

I wanted 3 months for 0,99 € but I got 7 days for free!!! :-(

Hello, what can I do?I wanted 3 months for 0,99 € but it came out 7 days for free.I tried to upgrade it but it seems to don't work... I submit my payment data but it comes back to the offer page... Can anybody help? Offer expires today

  • Newbie
  • Hello, what can I do? I wanted 3 months for 0,99 € but it came out 7 days for free. I tried to upgrade it but it seems to don't work... I submit my payment data but it comes back to the offer page....
  • gnovella16
  • Roadie
  • 148 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 148 Views
  • 1 replies
  • 0 likes

Premium offers

I was given an offer of 3 months for £9.99 but when I check my premium account it's says my premium expires next month?

  • Newbie
  • I was given an offer of 3 months for £9.99 but when I check my premium account it's says my premium expires next month?
  • gnovella16
  • Roadie
  • 164 Views
  • 1 replies
  • 0 likes
  • Premium
  • 164 Views
  • 1 replies
  • 0 likes

3 months deal

I had a gift card to use so I punched everything in and it took the 30$ off and I have 3 months of Premium. However, I wanted to get the 99 cents for 3 months deal as well (pay 99 cents and use gift card) so I would get 6 months. Anyone have any idea...

  • Newbie
  • I had a gift card to use so I punched everything in and it took the 30$ off and I have 3 months of Premium. However, I wanted to get the 99 cents for 3 months deal as well (pay 99 cents and use gift ...
  • gnovella16
  • Roadie
  • 213 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 213 Views
  • 1 replies
  • 0 likes

Need help with student premium subscription!

It will not let me get the student subscription on my spotify account because my student details are saved on an old facebook account which i dont go on anymore , i tried to message spotify and they directed me to here? what shall i do?

  • Newbie
  • It will not let me get the student subscription on my spotify account because my student details are saved on an old facebook account which i dont go on anymore , i tried to message spotify and they ...
  • gnovella16
  • Roadie
  • 143 Views
  • 1 replies
  • 0 likes
  • Premium
  • 143 Views
  • 1 replies
  • 0 likes

Spotify Forfeited 8 Days of My Premium Account Subscription When Upgrading to Family Plan.

Hi, I have just upgraded my Spotify Premium account to the Family Plan, However I noticed some discrepancy in the billing date. My Spotify recurring payment date for the premium account is on the 22nd of every month. As I have made payment on 22 Dec ...

  • Newbie
  • Hi, I have just upgraded my Spotify Premium account to the Family Plan, However I noticed some discrepancy in the billing date.   My Spotify recurring payment date for the premium account is o...
  • gnovella16
  • Roadie
  • 250 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 250 Views
  • 1 replies
  • 0 likes

spotify student

Hi I recently applyed for spotify premium but I'm in High School and I didnt know it was for colleges until it had already charge me credit card, so is there a way to get refunded and pay the regular price instead? Help me

  • Newbie
  • Hi I recently applyed for spotify premium but I'm in High School and I didnt know it was for colleges until it had already charge me credit card, so is there a way to get refunded and pay the regular...
  • gnovella16
  • Roadie
  • 199 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 199 Views
  • 1 replies
  • 0 likes

Very Frustrating Subscription issues

I have a spotify account. It is charged 10.99 a month because I live in Chicago. I do not get ads. I am not on free. I tried to ad a family member and entered my cc information but can not invite them as it says I am on free with no subsciption. I ca...

  • Newbie
  • I have a spotify account. It is charged 10.99 a month because I live in Chicago. I do not get ads. I am not on free. I tried to ad a family member and entered my cc information but can not invite the...
  • gnovella16
  • Roadie
  • 168 Views
  • 1 replies
  • 1 likes
  • Premium
  • 168 Views
  • 1 replies
  • 1 likes

3 months for R$ 1,99

I just payed for the 3 months for R$ 1,99... As soon as I payed, I saw in my spitify account that the my premium account was going to expire today... well, if I payed for 3 months TODAY, how is it possible that it will expire also today?

  • Newbie
  • I just payed for the 3 months for R$ 1,99... As soon as I payed, I saw in my spitify account that the my premium account was going to expire today... well, if I payed for 3 months TODAY, how is it po...
  • gnovella16
  • Roadie
  • 254 Views
  • 1 replies
  • 0 likes
  • Premium
  • 254 Views
  • 1 replies
  • 0 likes

Premium

Hello I payed for my spotify premium the money has been taken off but it's not working ? How's that ?

  • Newbie
  • Hello I payed for my spotify premium the money has been taken off but it's not working ? How's that ?
  • gnovella16
  • Roadie
  • 209 Views
  • 1 replies
  • 0 likes
  • Premium
  • 209 Views
  • 1 replies
  • 0 likes

Solved!! Changing Playlist Cover Pic

So it is possible for me to change my playlist cover picture? I have premium but it doens't say 'edit' when I hover over the pic. Any help?

  • Casual Listener
  • So it is possible for me to change my playlist cover picture? I have premium but it doens't say 'edit' when I hover over the pic. Any help?
  • jonasherdegen
  • Community Legend
  • 661 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 661 Views
  • 3 replies
  • 0 likes