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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

76801 Views

28 replies

0 likes

  • 76801 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

95022 Views

9 replies

2 likes

Account
Login
  • 95022 Views
  • 9 replies
  • 2 likes

Subscription for 0.99€ not working

Hello,Last week I've subscribed for 0.99€ per month.But it seems this didn't work.On my account screen, it's written that my plan is 9.99€ per month.Can anyone tell me what to do ? Thanks

Regular

Hello, Last week I've subscribed for 0.99€ per month. But it seems this didn't work. On my account screen, it's written that my plan is 9.99€ per month. Can anyone tell me what to do ?   T...

12124445381

Newbie

687 Views

8 replies

0 likes

Premium
  • 687 Views
  • 8 replies
  • 0 likes

Subscription

Hey i cant subscrip me, because spotify says " your proved of services having a bad day"I'm from ChileSorry for my english

Casual Listener

Hey i cant subscrip me, because spotify says " your proved of services having a bad day" I'm from Chile Sorry for my english

OviiiOne

Community Legend

778 Views

9 replies

0 likes

Subscription
  • 778 Views
  • 9 replies
  • 0 likes

Payment

Hello there! A few minutes ago I paid for my brother's Premium account (worked immediately) and after that I tried to do the same for myself. After a payment with the same card a message popped up, something like "the card has already been used for t...

Casual Listener

Hello there! A few minutes ago I paid for my brother's Premium account (worked immediately) and after that I tried to do the same for myself. After a payment with the same card a message popped up, s...

luciadvorakova

Casual Listener

260 Views

2 replies

0 likes

Premium
  • 260 Views
  • 2 replies
  • 0 likes

Bug - Username badly spelt because of apostrophe in family name

Hi all Possibly you can help or at least point me at who I should report the bug to. My family name is O'Toole. This can sometimes freak out anglisised web programmers and I'm not even allowed to insert it when signing up (this is by far the exceptio...

Newbie

Hi all   Possibly you can help or at least point me at who I should report the bug to.   My family name is O'Toole. This can sometimes freak out anglisised web programmers and I'm not e...

227 Views

0 replies

1 likes

Account
  • 227 Views
  • 0 replies
  • 1 likes

Spotify wont let me change the country?

Ive had spotify for at least a month now, and all of a sudden it logged me out. So, i logged back in, and it says 'you can only use spotify abroad for 14 days.' The last time i left the US was a year and a half ago? I tried changing the country onlin...

Newbie

Ive had spotify for at least a month now, and all of a sudden it logged me out. So, i logged back in, and it says 'you can only use spotify abroad for 14 days.' The last time i left the US was a year...

SuperWisdom

Community Legend

233 Views

1 replies

0 likes

Account
Login
  • 233 Views
  • 1 replies
  • 0 likes

Can not log in on Spotify with my fb account

hello, I have problems with logging into spotify with my fb acoount it keeps giving me an error.I have tried to use different browsers on my laptop but it doesnt work. Sane goes for my phone I deleted the app logged off from fb and it still isn't wor...

Newbie

hello,   I have problems with logging into spotify with my fb acoount it keeps giving me an error. I have tried to use different browsers on my laptop but it doesnt work. Sane goes for my pho...

150 Views

0 replies

0 likes

Account
Premium
Subscription
Unlimited
  • 150 Views
  • 0 replies
  • 0 likes

Sound

Why does the volume go up and down between different tracks? This is driving me crazy!!

Newbie

Why does the volume go up and down between different tracks? This is driving me crazy!!

225 Views

0 replies

0 likes

Premium
  • 225 Views
  • 0 replies
  • 0 likes

Solved!! Free Premium promo

I enrolled in Spotify yesterday. 3 months free then $9.99 per month. This does not acknowledge when I log in today. It wants me to sign up again. How to resolve this problem??

Regular

I enrolled in Spotify yesterday. 3 months free then $9.99 per month. This does not acknowledge when I log in today. It wants me to sign up again. How to resolve this problem??

Ksull888

Regular

614 Views

6 replies

0 likes

Premium
  • 614 Views
  • 6 replies
  • 0 likes

New album notify not rule

New album notify not rule

Casual Listener

New album notify not rule

146 Views

0 replies

0 likes

Subscription
  • 146 Views
  • 0 replies
  • 0 likes

Solved!! Paid for premium but still on free

i did everything it says in the instructions deleted the app reinstalled the app logged off logged back in tried syncing with my Facebook but it still says free and I was charged the 12.99 premium charge

Newbie

i did everything it says in the instructions deleted the app reinstalled the app logged off logged back in tried syncing with my Facebook but it still says free and I was charged the 12.99 premium ch...

sahara1972

Newbie

470 Views

2 replies

0 likes

Premium
  • 470 Views
  • 2 replies
  • 0 likes

Premium Deal problems

Im trying to get premium using the $0.99/ 3 months deal, but it says I am not eligible, because I tried the free one week trial. My father has spotify and also used the one week trial, but was able to get the deal. How can I do that too?

Newbie

Im trying to get premium using the $0.99/ 3 months deal, but it says I am not eligible, because I tried the free one week trial. My father has spotify and also used the one week trial, but was able t...

Ree2

Newbie

251 Views

1 replies

0 likes

Premium
  • 251 Views
  • 1 replies
  • 0 likes

Solved!! Premium Promo Showing Differently

Other folks from the Philippines can see that the 3 month promo costs 9php(local currency) with the months after costing 129php. This is unlike the standard promo in the US where you get 3 months for USD 0.99 and 9.99 for each month after. I'm from t...

Casual Listener

Other folks from the Philippines can see that the 3 month promo costs 9php(local currency) with the months after costing 129php. This is unlike the standard promo in the US where you get 3 months for...

MattSuda

Spotify Star

1071 Views

10 replies

0 likes

Account
Premium
Subscription
  • 1071 Views
  • 10 replies
  • 0 likes

Can't get premium upgrade

Hi, I've created my account a week ago to catch 3 months promo. After the first free period, now I'm trying to upgrade my account, but when I pay with Paypal nothing happens. I am redirected to PayPal page to pay, I login, I click "Accept and Pay", b...

Casual Listener

Hi,  I've created my account a week ago to catch 3 months promo. After the first free period, now I'm trying to upgrade my account, but when I pay with Paypal nothing happens. I am redirected t...

ciopina89

Casual Listener

239 Views

1 replies

0 likes

Account
Free
Premium
Subscription
  • 239 Views
  • 1 replies
  • 0 likes

Charged 0.99 for 3 months premium but I dont have It

I did the Get Premium for 0.99, but something failed at the end, the money was charged to my bank account but I still dont have the premium account. (I can post some pics of the transaction if you need) Please Help, Thanks.

Casual Listener

I did the Get Premium for 0.99, but something failed at the end, the money was charged to my bank account but I still dont have the premium account. (I can post some pics of the transaction if you ne...

macco81

Newbie

795 Views

6 replies

0 likes

Premium
Subscription
  • 795 Views
  • 6 replies
  • 0 likes

Extra charges

I have recently signed up for the 3 month 99p trial. But why has Spotify also charged me £10.50? Any one know why? The charge came under Spotify finance on my PayPal account.

Newbie

I have recently signed up for the 3 month 99p trial. But why has Spotify also charged me £10.50? Any one know why?   The charge came under Spotify finance on my PayPal account.

186 Views

0 replies

0 likes

Subscription
  • 186 Views
  • 0 replies
  • 0 likes

Premium

Já sou Spotify premium porem sempre that that Acesso solicită efetue Pagamento Novamente, o Débito Já consta em Meu Cartão de Crédito.

Newbie

Já sou Spotify premium porem sempre that that Acesso solicită efetue Pagamento Novamente, o Débito Já consta em Meu Cartão de Crédito.

181 Views

0 replies

0 likes

Premium
  • 181 Views
  • 0 replies
  • 0 likes

Unlink one account of Spotify in my Facebook to link it to another one?

How can I unlink an account for my Facebook and then link to my Facebook the new (PREMIUM) one that I created.. Because I have search it to unlink this account to my face to unlink to another one but well.. It has not work for me

Newbie

How can I unlink an account for my Facebook and then link to my Facebook the new (PREMIUM) one that I created.. Because I have search it to unlink this account to my face to unlink to another one but...

182 Views

0 replies

0 likes

Account
Login
Other
Subscription
  • 182 Views
  • 0 replies
  • 0 likes

Unable to buy Spotify premium for another account using PayPal .

Can I get help? I bought Spotify premium just fine on one account but on another I account it just redirects my back to the enter zip code page after confirming everything.

Newbie

Can I get help? I bought Spotify premium just fine on one account but on another I account it just redirects my back to the enter zip code page after confirming everything.

204 Views

0 replies

0 likes

Premium
  • 204 Views
  • 0 replies
  • 0 likes

Javascript

I'm trying to upgrade to premium but when I select to confirm it's telling me to enable Javascript. Javascript is enabled, how do I get around this? My browser is chrome, but firefox doesn't work too.

Newbie

I'm trying to upgrade to premium but when I select to confirm it's telling me to enable Javascript.  Javascript is enabled, how do I get around this? My browser is chrome, but firefox doesn't wo...

Eckhox

Casual Listener

1749 Views

9 replies

0 likes

Premium
Subscription
  • 1749 Views
  • 9 replies
  • 0 likes

Switching the primary account in the family plan

Two members of our family just signed up for the Family Plan. The primary person for the account did not remember that he had two Spotify accounts. He signed up for the Family Plan under the Spotify account he does not use. Is it possible for us to s...

Newbie

Two members of our family just signed up for the Family Plan. The primary person for the account did not remember that he had two Spotify accounts. He signed up for the Family Plan under the Spotify ...

1079 Views

0 replies

2 likes

Account
Premium
Subscription
  • 1079 Views
  • 0 replies
  • 2 likes