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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

81707 Views

9 replies

2 likes

Account
Login
  • 81707 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

657120 Views

13 replies

4 likes

Account
  • 657120 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

738276 Views

18 replies

29 likes

  • 738276 Views
  • 18 replies
  • 29 likes

charged twice for first month

I have been charged twice after changing my payment method please can you send refund to PayPal account *********@aol.com thanks

Casual Listener

I have been charged twice after changing my payment method please can you send refund to PayPal account *********@aol.com thanks

jean3601

Community Legend

284 Views

1 replies

0 likes

Subscription
  • 284 Views
  • 1 replies
  • 0 likes

Solved!! been charged twice for first month

I have been charged twice after changing my payment method please can you send refund to PayPal account jim1974a@aol.com thanks

Casual Listener

I have been charged twice after changing my payment method please can you send refund to PayPal account jim1974a@aol.com thanks

jim1974a

Casual Listener

492 Views

1 replies

0 likes

Subscription
  • 492 Views
  • 1 replies
  • 0 likes

Solved!! Cancelling Premium

The Web page won't load after I select reason for wanting to cancel subscription to Premium

Newbie

The Web page won't load after I select reason for wanting to cancel subscription to Premium

MauriceMV

Spotify Star

944 Views

5 replies

0 likes

Account
Premium
Subscription
  • 944 Views
  • 5 replies
  • 0 likes

Changing password

I am trying to change my password but every time I do it says session has expire . Restarted phone and reinstalled. I am getting pisssd !!!! This should not be so darn hard to change your darn password

Casual Listener

I am trying to change my password but every time I do it says session has expire . Restarted phone and reinstalled. I am getting pisssd !!!! This should not be so darn hard to change your darn passwo...

Frecklez45

Casual Listener

309 Views

2 replies

0 likes

Account
Login
  • 309 Views
  • 2 replies
  • 0 likes

Facebook deactivation with premium account

Hi,i decided to deactivate my facebook account, but my phone carrier gave me 1year of free premium account that i've associated with my spotify account created by facebook.There's a way to migrate only the preium subscription, i'm not interested abou...

Newbie

Hi, i decided to deactivate my facebook account, but my phone carrier gave me 1year of free premium account that i've associated with my spotify account created by facebook. There's a way to migrat...

jean3601

Community Legend

218 Views

1 replies

0 likes

Account
  • 218 Views
  • 1 replies
  • 0 likes

Why should I continue paying for premium when?

I've been paying for Spotify Premium for over 2 years now and in that 2 years I have had nothing but problems. For starters, my name on the top right hand side of the page always appears with my spotify number, never my actual name. You may think thi...

Casual Listener

I've been paying for Spotify Premium for over 2 years now and in that 2 years I have had nothing but problems.    For starters, my name on the top right hand side of the page always appea...

user-removed

Not applicable

421 Views

3 replies

1 likes

Premium
  • 421 Views
  • 3 replies
  • 1 likes

spotify through vodafone

i have spotify premium through vodafone. I want to leave vodafone but wish to keep my spotify account as I now have 1000s of songs which i do not want to loose . can i continue with my same account and just pay Spotify for the premium service . if so...

Newbie

i have spotify premium through vodafone. I want to leave vodafone but wish to keep my spotify account as I now have 1000s of songs which i do not want to loose . can i continue with my same account a...

jean3601

Community Legend

354 Views

1 replies

0 likes

Account
Premium
Subscription
  • 354 Views
  • 1 replies
  • 0 likes

Will the sync feature delete playlist songs from my phone if the publishing user deletes them?

I hope that question makes sense. This is in reference to playlists which other users have published, and which I am following and have downloaded. I have noticed that it downloads new songs when the playlist is updated with new songs, but will it al...

Newbie

I hope that question makes sense. This is in reference to playlists which other users have published, and which I am following and have downloaded. I have noticed that it downloads new songs when the...

249 Views

0 replies

0 likes

Other
  • 249 Views
  • 0 replies
  • 0 likes

Billed for nothing

I Took up the student discount offer but While I was trying to find my college it wouldn't except it so I ended up shutting down the computer but I just got charged for a premium account. I logged into my account to use my premium membership but it s...

Newbie

I Took up the student discount offer but While I was trying to find my college it wouldn't except it so I ended up shutting down the computer but I just got charged for a premium account. I logged in...

jean3601

Community Legend

205 Views

1 replies

0 likes

Subscription
  • 205 Views
  • 1 replies
  • 0 likes

Payment failure

I recently had the free trial for spotify and i changed credit cards in the time of doing so, so now my account asked me to change details so i did and set it up with my new card and its still saying that the payment isnt working, but i checked my ba...

Newbie

I recently had the free trial for spotify and i changed credit cards in the time of doing so, so now my account asked me to change details so i did and set it up with my new card and its still saying...

jean3601

Community Legend

246 Views

1 replies

0 likes

Premium
  • 246 Views
  • 1 replies
  • 0 likes

My account is being hacked! Please help, thanks!

My account is being hacked. I could not use my spotify while the hacker is using T_T

Newbie

My account is being hacked. I could not use my spotify while the hacker is using T_T   

Ox1

Roadie

292 Views

2 replies

0 likes

Security
  • 292 Views
  • 2 replies
  • 0 likes

Pay info update

I'm trying to update my pay info, but it says my card is from a country that doesn't have spotify. I'm from the US.

Newbie

I'm trying to update my pay info, but it says my card is from a country that doesn't have spotify. I'm from the US.

11155981849

Newbie

274 Views

1 replies

0 likes

Premium
  • 274 Views
  • 1 replies
  • 0 likes

Charged me for Spotify Student discount but did not let me finish

I started putting my card info to subscribe to the student discount. I got a chance to put my card on and I accepted that Spotify is going to take the amount ($4.99) but when it asked me to put what school I attend it didn't let me click a box so I t...

Newbie

I started putting my card info to subscribe to the student discount. I got a chance to put my card on and I accepted that Spotify is going to take the amount ($4.99) but when it asked me to put what ...

Cryingbaby101

Newbie

257 Views

2 replies

0 likes

Subscription
  • 257 Views
  • 2 replies
  • 0 likes

Soy spotifree

Soy spotifree y me siguen cobrando! Como lo solucionoo?

Newbie

Soy spotifree y me siguen cobrando! Como lo solucionoo?

Steph_B

Roadie

306 Views

1 replies

0 likes

Subscription
  • 306 Views
  • 1 replies
  • 0 likes

Solved!! Student Prenuum denied but still charged my credit card

I tried to sign up for the Student Premium deal. It had me put in my credit card and then after I put it in it said that it could not verify my student ID. However it immediately charged my credit card. I checked and I don't have premium service. Jus...

Casual Listener

I tried to sign up for the Student Premium deal. It had me put in my credit card and then after I put it in it said that it could not verify my student ID. However it immediately charged my credit ca...

Mariannekcox

Casual Listener

1839 Views

6 replies

1 likes

Account
Premium
Subscription
  • 1839 Views
  • 6 replies
  • 1 likes

New account says I already used Spotify premium trial

As the title says I recently made a new account and signed up for spotify premium trial, but when I put my info in it said I need to enable javascript to continue or something and when I went back to try again it told me I already claimed a similiar ...

Newbie

As the title says I recently made a new account and signed up for spotify premium trial, but when I put my info in it said I need to enable javascript to continue or something and when I went back to...

OviiiOne

Community Legend

3264 Views

1 replies

0 likes

Account
Free
Premium
Subscription
  • 3264 Views
  • 1 replies
  • 0 likes

Solved!! disconnect from facebook & reconnect on a different account

Hi, I'm trying to disconnect my Facebook account so I can reconnect it to a spotify I already have existing. I have already tried to steps listed here, but it seems the Spotify UI has changed since and the option is no longer available. The purpose o...

Casual Listener

Hi, I'm trying to disconnect my Facebook account so I can reconnect it to a spotify I already have existing. I have already tried to steps listed here, but it seems the Spotify UI has changed since a...

user-removed

Not applicable

1206 Views

13 replies

1 likes

Account
Login
  • 1206 Views
  • 13 replies
  • 1 likes

Solved!! How do i add my NUS card to my existing premium account?

Hello,I have recently became a student and have an NUS card, but there is no clear way to add it to my premium account to get the discount. All of the tutorials on here are almost three years old and spotify has been updated so they dont apply anymor...

Casual Listener

Hello, I have recently became a student and have an NUS card, but there is no clear way to add it to my premium account to get the discount. All of the tutorials on here are almost three years old a...

jean3601

Community Legend

623 Views

5 replies

0 likes

Account
Premium
Subscription
  • 623 Views
  • 5 replies
  • 0 likes

takes money out after cancellation

Spotify is still taking money off my card after I cancelled my premium subscription... how do I make them stop.??

Newbie

Spotify is still taking money off my card after I cancelled my premium subscription... how do I make them stop.??

OviiiOne

Community Legend

266 Views

1 replies

0 likes

Other
  • 266 Views
  • 1 replies
  • 0 likes

Solved!! Unable to Update Credit Card on File

I cannot update my credit card on file. I got a new card in the mail and activated it last night. I logged in to Spotify.com and went to My Account, Subscriptions and see my info there stating it will renew on 11/30. I click the Update Details button...

Regular

I cannot update my credit card on file. I got a new card in the mail and activated it last night. I logged in to Spotify.com and went to My Account, Subscriptions and see my info there stating it wil...

fury683

Regular

1312 Views

2 replies

0 likes

Account
Premium
Subscription
  • 1312 Views
  • 2 replies
  • 0 likes