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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 9928 Views
  • 3 replies
  • 9 likes
  • Security
  • 9928 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • imksa
  • Newbie
  • 494095 Views
  • 981 replies
  • 112 likes
  • Account
  • 494095 Views
  • 981 replies
  • 112 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1214019 Views
  • 119 replies
  • 117 likes
  • Account
  • 1214019 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 122707 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 122707 Views
  • 72 replies
  • 12 likes

Solved!! After months being charged 4.99, now being charged 9.99!

This is something that has annoyed me a little, I originally signed up to spotify on a student premium membership as it was only £4.99 a month which was a great deal. I now realise that for the past 3 months I have been charged the full amount despit...

  • Casual Listener
  • This is something that has annoyed me a little, I originally signed up to spotify on a student premium membership as it was only £4.99 a month which was a great deal. I now realise that for the past ...
  • MrSonicB00m
  • Music Fan
  • 554 Views
  • 5 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 554 Views
  • 5 replies
  • 0 likes

Frustrated

Had to reset my phone... needless to say also had to reinstall my Spotify app!! I have always had an upgraded account!!! Now my app won't even open or stay open long enough to go into my music!!! Why is Spotify so hard to get in contact with for seri...

  • Newbie
  • Had to reset my phone... needless to say also had to reinstall my Spotify app!! I have always had an upgraded account!!! Now my app won't even open or stay open long enough to go into my music!!! Why...
  • KatesHere
  • Community Legend
  • 170 Views
  • 3 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 170 Views
  • 3 replies
  • 0 likes

Renew subscription

My subscription paused & I want to start it again

  • Casual Listener
  • My subscription paused & I want to start it again
  • KatesHere
  • Community Legend
  • 196 Views
  • 1 replies
  • 0 likes
  • Premium
  • 196 Views
  • 1 replies
  • 0 likes

3 months for $0.99

I got a mail telling me I can subscribe for premium spotify for $0.99 for 3 month. But my subscription suddenly got frozen after two weeks and is telling me to update my payment details clarifying me to pay $11.99 per month. Please fix this up please...

  • Newbie
  • I got a mail telling me I can subscribe for premium spotify for $0.99 for 3 month. But my subscription suddenly got frozen after two weeks and is telling me to update my payment details clarifying me...
  • KatesHere
  • Community Legend
  • 186 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 186 Views
  • 1 replies
  • 0 likes

Solved!! Renew subscription to 9.99 month

I've been paying 12.99 for premium and saw its 9.99. I turned off my auto renewal but it won't let me subscribe to 9.99 premium. Do I need to wait until the current billing cycle ends?

  • Casual Listener
  • I've been paying 12.99 for premium and saw its 9.99. I turned off my auto renewal but it won't let me subscribe to 9.99 premium. Do I need to wait until the current billing cycle ends?
  • OviiiOne
  • Community Legend
  • 364 Views
  • 3 replies
  • 0 likes
  • Premium
  • 364 Views
  • 3 replies
  • 0 likes

Premium only allows shuffle

I upgraded to the student premium a couple of days ago. When I try to play music only the shuffle button appears but I can save music or play any song I want. I have logged out, reinstalled the app and restarted my phone. Nothing changes.

  • Casual Listener
  • I upgraded to the student premium a couple of days ago. When I try to play music only the shuffle button appears but I can save music or play any song I want. I have logged out, reinstalled the app a...
  • KatesHere
  • Community Legend
  • 228 Views
  • 6 replies
  • 0 likes
  • Account
    Premium
  • 228 Views
  • 6 replies
  • 0 likes

been paying subscription at $10 Now I am being charged more?

I have had the app and membership for $10 a month, then suddenly this next pay cycle they took $15.66 without any form of letting heads up that they will change the subscription fee.**bleep**ing failure

  • Roadie
  • I have had the app and membership for $10 a month, then suddenly this next pay cycle they took $15.66 without any form of letting heads up that they will change the subscription fee.**bleep**ing fail...
  • OviiiOne
  • Community Legend
  • 173 Views
  • 3 replies
  • 0 likes
  • Account
    Free
    Login
    Other
    Premium
    Security
    Subscription
    Unlimited
  • 173 Views
  • 3 replies
  • 0 likes

Student subscription... Please help!

Please help! My student membership cancelled as I lost my bank card and had it cancelled- it won't let accept r my new card details to resubscribe to premium with an nus discount....

  • Newbie
  • Please help! My student membership cancelled as I lost my bank card and had it cancelled- it won't let accept r my new card details to resubscribe to premium with an nus discount....
  • Ox1
  • Roadie
  • 123 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 123 Views
  • 1 replies
  • 0 likes

Student

It will not allow me to Sign up as a student and I I don't want service where a company can take money from my account and I have no way of discussing this. This is fraud I will like my money because i have paid full subcription fees and I am a stude...

  • Newbie
  • It will not allow me to Sign up as a student and I I don't want service where a company can take money from my account and I have no way of discussing this. This is fraud I will like my money because...
  • Ox1
  • Roadie
  • 151 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 151 Views
  • 1 replies
  • 0 likes

Spotify Username Under Different Name?

Hi,My spotify supbscription is listed under my sister's name on my computer's spotify app. I'm the one who uses/pays for the account. I don't know how to change the name back to mine? I don't know if she logged into my account on her phone or somethi...

  • Newbie
  • Hi, My spotify supbscription is listed under my sister's name on my computer's spotify app. I'm the one who uses/pays for the account. I don't know how to change the name back to mine? I don't know ...
  • user-removed
  • Not applicable
  • 400 Views
  • 2 replies
  • 0 likes
  • 400 Views
  • 2 replies
  • 0 likes

Solved!! Am I able to get my refund?

I tried to purchase the premium service with student discount, and the webpage asked me to fill in payment info and i did. When i go to student verification page, it shows my info cannot be verified. I tried two times, and it is unsuccessful so i gav...

  • Casual Listener
  • I tried to purchase the premium service with student discount, and the webpage asked me to fill in payment info and i did. When i go to student verification page, it shows my info cannot be verified....
  • carmenli520
  • Casual Listener
  • 356 Views
  • 2 replies
  • 0 likes
  • Premium
  • 356 Views
  • 2 replies
  • 0 likes

Solved!! Logout

Hello, even though I am logged out of the app I am not able to log out of the homepage.If I press the "Log out" button, my profil name still is in the right corner.Can someone please help me?

  • Casual Listener
  • Hello,   even though I am logged out of the app I am not able to log out of the homepage. If I press the "Log out" button, my profil name still is in the right corner. Can someone please hel...
  • Nico
  • Community Legend
  • 415 Views
  • 3 replies
  • 0 likes
  • Account
  • 415 Views
  • 3 replies
  • 0 likes

Solved!! Albums do not appear!!

Hi there i listen to Spotify on two macs, but since two weeks on one of them the Albums do not appear anymore. Songs, Artists, Playlists workFor albums the search goes on and on and on...... Anybody an idea?Best T

  • Regular
  • Hi there  i listen to Spotify on two macs, but since two weeks on one of them the Albums do not appear anymore.  Songs, Artists, Playlists work For albums the search goes on and on and o...
  • Nico
  • Community Legend
  • 395 Views
  • 3 replies
  • 0 likes
  • Premium
  • 395 Views
  • 3 replies
  • 0 likes

Solved!! Student Discount Mistake

I have an NUS Extra card, and used it to get a student discount last year. I didn't realise until now that the discount needed to be renewed yearly, and so have paid several months at full price. Is there anything I can do to fix this?

  • Casual Listener
  • I have an NUS Extra card, and used it to get a student discount last year. I didn't realise until now that the discount needed to be renewed yearly, and so have paid several months at full price. &n...
  • oli_godwin
  • Casual Listener
  • 311 Views
  • 2 replies
  • 0 likes
  • Premium
    Subscription
  • 311 Views
  • 2 replies
  • 0 likes

Premium service with student discount

Signed up for premium service with student discount. During the enrollment entered credit card info and started student verification. Looked at FAQ before entering birthday went back to complete birthday my card was charged and my account is not prem...

  • Newbie
  • Signed up for premium service with student discount. During the enrollment entered credit card info and started student verification. Looked at FAQ before entering birthday went back to complete birt...
  • Bittencourt
  • Spotify Star
  • 112 Views
  • 1 replies
  • 0 likes
  • Premium
  • 112 Views
  • 1 replies
  • 0 likes

Need help with my subscription, connected to someone's telia number

Hi.A (long) while back I won some internet contest that promised me a lifetime of spotify for free. A month or so back I found out that in fact the guy in charge of the contest had taken peoples' phone numbers and connected it to spotify accounts, in...

  • Casual Listener
  • Hi. A (long) while back I won some internet contest that promised me a lifetime of spotify for free. A month or so back I found out that in fact the guy in charge of the contest had taken peoples' p...
  • 112462096
  • Casual Listener
  • 308 Views
  • 2 replies
  • 0 likes
  • Premium
    Security
    Subscription
    Unlimited
  • 308 Views
  • 2 replies
  • 0 likes

Solved!! Charging Unlimited, now advertising

I have Spotify Unlimited since some years since I want ad-free music, but don't need to listen off line. I understand Unlimited no longer an option, but how come they still charge me 49 SEK every month and put in ads like in the free version? Can Spo...

  • Visitor
  • I have Spotify Unlimited since some years since I want ad-free music, but don't need to listen off line. I understand Unlimited no longer an option, but how come they still charge me 49 SEK every mon...
  • user-removed
  • Not applicable
  • 270 Views
  • 2 replies
  • 0 likes
  • Unlimited
  • 270 Views
  • 2 replies
  • 0 likes

Can't use my spotify premium!! PLEASE HELPPPP!

I'm currently on the 2-quid-for-2months PS4 premium subscription, it appears that my card has already been charged, but on spotify it still shows that I'm on spotify free and the ads still plays, which is frustrating, I tried to purchase it again but...

  • Newbie
  • I'm currently on the 2-quid-for-2months PS4 premium subscription, it appears that my card has already been charged, but on spotify it still shows that I'm on spotify free and the ads still plays, whi...
  • Ox1
  • Roadie
  • 361 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 361 Views
  • 1 replies
  • 0 likes

Downgrade

Hello, I wish to downgrade from Spotify Family to just regualr Spotfy Premium without any subaccounts.

  • Newbie
  • Hello, I wish to downgrade from Spotify Family to just regualr Spotfy Premium without any subaccounts.
  • OviiiOne
  • Community Legend
  • 126 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 126 Views
  • 1 replies
  • 0 likes