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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

76191 Views

28 replies

0 likes

  • 76191 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

93929 Views

9 replies

2 likes

Account
Login
  • 93929 Views
  • 9 replies
  • 2 likes

Can't start 30 day trial

All I get is "You need to enable Javascript in order to proceed through the purchase flow." im not going to put my secuirty at risk no other site has ever asked me to do so to subscribe to something... Fix this please its 2015 not 2000. Thanks.

Casual Listener

All I get is "You need to enable Javascript in order to proceed through the purchase flow." im not going to put my secuirty at risk no other site has ever asked me to do so to subscribe to something....

javascripterror

Casual Listener

2429 Views

15 replies

2 likes

Subscription
  • 2429 Views
  • 15 replies
  • 2 likes

Deleting Spotify account?

When I try to click the contact form link to delete my account, it redirects me to the beginning of the form again. Is there any other way to delete an account?

Newbie

When I try to click the contact form link to delete my account, it redirects me to the beginning of the form again.  Is there any other way to delete an account?

user-removed

Not applicable

474 Views

2 replies

0 likes

Account
  • 474 Views
  • 2 replies
  • 0 likes

99 cents for 3 months

hello! i just signed up for spotify - i was enticed by the 99 cents for 3 months offer...after signing up a message told me i would be charged $9.99 in one month from today...what happened to the 3 months at 99 cents?

Newbie

hello!  i just signed up for spotify - i was enticed by the 99 cents for 3 months offer...after signing up a message told me i would be charged $9.99 in one month from today...what happened to t...

Oreste

Composer

1062 Views

1 replies

0 likes

Premium
  • 1062 Views
  • 1 replies
  • 0 likes

CAN'T CONNECT TO ANYTHING SPOTIFY RELATED!!!

I've been searching through the forums and can't find anything to help. I recently installed a chromecast and I feel like it disrupted the connection between my home Wi-Fi and spotify. I can connect to spotify with my mobile data but not with my home...

Newbie

I've been searching through the forums and can't find anything to help. I recently installed a chromecast and I feel like it disrupted the connection between my home Wi-Fi and spotify. I can connect ...

Ratchet10-6

Newbie

366 Views

2 replies

1 likes

Account
Login
  • 366 Views
  • 2 replies
  • 1 likes

Hacked, again.

Hey hey! 2 years ago I got my spotify hacked and had to come here to get my account back! I would like to get in touch with support again to get my account back in the right hands since it seems that it once again has been hacked, OLD TICKET

Casual Listener

Hey hey!   2 years ago I got my spotify hacked and had to come here to get my account back!   I would like to get in touch with support again to get my account back in the right hands s...

Oreste

Composer

242 Views

1 replies

0 likes

Login
Security
  • 242 Views
  • 1 replies
  • 0 likes

Email adress

I wanted to update my Spotify account email address, but I was unable to due to it said this email is already taken. I think that someone used my email address or I made an account a while ago with my address. If anyone knows how to fix this please h...

Newbie

I wanted to update my Spotify account email address, but I was unable to due to it said this email is already taken. I think that someone used my email address or I made an account a while ago with m...

Oreste

Composer

290 Views

1 replies

0 likes

Account
  • 290 Views
  • 1 replies
  • 0 likes

Subscription

I was trying to get the student discount last night and I'm still in high school so it needed a verification that I attend college but I'm still in high school. My mom put her card number in and it made the payment but I can't access it because I did...

Newbie

I was trying to get the student discount last night and I'm still in high school so it needed a verification that I attend college but I'm still in high school. My mom put her card number in and it m...

Oreste

Composer

239 Views

1 replies

0 likes

Premium
  • 239 Views
  • 1 replies
  • 0 likes

ACCOUNT DISABLED - HOW DO I GET IT BACK?

Hey Spotify community, So, I had to create a new account through my facebook. But, my main account (username: kkouzine) seems to have been disabled and I can't login, reset my password, or anything. I've been trying to reach out to customer support, ...

Newbie

Hey Spotify community,   So, I had to create a new account through my facebook.  But, my main account (username: kkouzine) seems to have been disabled and I can't login, reset my password...

Oreste

Composer

422 Views

1 replies

0 likes

Account
Login
  • 422 Views
  • 1 replies
  • 0 likes

Spotify Premium on Raumfeld

Hello,I wanna use Spotify Premium on my new Raumfeld Connector, but it doesn´t show me the "speaker" icon for playing the song on the raumfeld connecter.I have a premium account and both are in the same WLAN Network, so I am surprised why the icon do...

Newbie

Hello, I wanna use Spotify Premium on my new Raumfeld Connector, but it doesn´t show me the "speaker" icon for playing the song on the raumfeld connecter. I have a premium account and both are in t...

Oreste

Composer

290 Views

1 replies

1 likes

Premium
  • 290 Views
  • 1 replies
  • 1 likes

Bought premium, it charged, doesn't show me as premium account

I bought the premium service, was charged, and I am told to buy premium.

Casual Listener

I bought the premium service, was charged, and I am told to buy premium.

Ecasas

Casual Listener

742 Views

6 replies

0 likes

Account
Premium
Subscription
  • 742 Views
  • 6 replies
  • 0 likes

Can I purchase premium in Japan if I am using an American account? If yes, how?

I recently moved to Japan and would like to upgrade to premium. I know Spotify isn't supported in Japan, but I also know that when you have premium you can use it anyhwere (including, of course, Japan!). I have a friend who had premium in the States ...

Newbie

I recently moved to Japan and would like to upgrade to premium. I know Spotify isn't supported in Japan, but I also know that when you have premium you can use it anyhwere (including, of course, Japa...

Oreste

Composer

1023 Views

1 replies

0 likes

Account
Premium
  • 1023 Views
  • 1 replies
  • 0 likes

Recommended Stations broken?

I've been using Spotify for a few years and I still don't understand how "recommended" stations work, if they even work at all...All songs in my music and history are heavy metal and psy trance, yet Justin Bieber, Coldplay, Drake, Adele and the likes...

Casual Listener

I've been using Spotify for a few years and I still don't understand how "recommended" stations work, if they even work at all... All songs in my music and history are heavy metal and psy trance, ...

Oreste

Composer

239 Views

1 replies

1 likes

Other
  • 239 Views
  • 1 replies
  • 1 likes

Family plan - Can't connect accounts

Hi there, as we wanted to listen to Spotify on our Sonos and on a PC / Smartphone at the same time, I've registered a second free account and tried to connect it via the Family plan. For that reason I've subscribe to the Family plan on the main accou...

Newbie

Hi there,   as we wanted to listen to Spotify on our Sonos and on a PC / Smartphone at the same time, I've registered a second free account and tried to connect it via the Family plan. For tha...

Oreste

Composer

491 Views

1 replies

1 likes

Account
Premium
Subscription
  • 491 Views
  • 1 replies
  • 1 likes

Cambio de correo / Cuenta premium

Tenía contratada la cuenta Premium, un día apareció como Gratis, pero sí me cobraron el mes. Cerré y abrí la sesión, borré y descargué la aplicación y continúa como Gratis.Ahora quiero dar de baja la cuenta pero olvidé mi contraseña del correo que te...

Newbie

Tenía contratada la cuenta Premium, un día apareció como Gratis, pero sí me cobraron el mes. Cerré y abrí la sesión, borré y descargué la aplicación y continúa como Gratis. Ahora quiero dar de baj...

Oreste

Composer

1349 Views

1 replies

0 likes

Account
Premium
  • 1349 Views
  • 1 replies
  • 0 likes

Family plan music

I recently added someone under the family plan. And now he has access to my playlist… I don't understand how this works, how does he get his music on his phone, And be separate from mine?

Newbie

I recently added someone under the family plan. And now he has access to my playlist… I don't understand how this works, how does he get his music on his phone, And be separate from mine?

Oreste

Composer

255 Views

1 replies

0 likes

Premium
  • 255 Views
  • 1 replies
  • 0 likes

Warning: Spotify's gift card may trick you

Hi all, I am very disapointed by Spotify and their lack of customer orientation. I would like to post that here to prevent you also being trapped! Read below, Spotify's trick to fool me is fairly straight-forward. Unfortunately, Spotify's support is ...

Newbie

Hi all,   I am very disapointed by Spotify and their lack of customer orientation. I would like to post that here to prevent you also being trapped!   Read below, Spotify's trick to foo...

267 Views

0 replies

0 likes

Account
Premium
Subscription
  • 267 Views
  • 0 replies
  • 0 likes

Spotify Deleted my Music

I signed up for a premium trial last September on my 'o2 money card' Between registering for the trial and the trial expiary. o2 went into liquidation and is now owed by '3 network' This ment that all 'o2 money cards' were cancelled. After the trial ...

Newbie

I signed up for a premium trial last September on my 'o2 money card'   Between registering for the trial and the trial expiary. o2 went into liquidation and is now owed by '3 network'   ...

Oreste

Composer

260 Views

1 replies

0 likes

Account
Premium
Subscription
  • 260 Views
  • 1 replies
  • 0 likes

Spotify off line fraud

Come on! Today i pay for the premium version and go offline and didn't work, i just find out that doesn't work if you don't downloaded the songs you want to hear. Aren you kidding me?! Why you don't give that kind of information!!!?? That's important...

Newbie

Come on! Today i pay for the premium version and go offline and didn't work, i just find out that doesn't work if you don't downloaded the songs you want to hear. Aren you kidding me?! Why you don't ...

user-removed

Not applicable

490 Views

1 replies

0 likes

  • 490 Views
  • 1 replies
  • 0 likes

Spotify doesn't charge my debit card

Hey!I recently moved from Finland to Germany, and my 3 month free Premium just ended. I tried paying with my Finnish master card, as my German one doesn't have any money on it yet. But it tells me that I have to change my country again to Finland. An...

Newbie

Hey! I recently moved from Finland to Germany, and my 3 month free Premium just ended. I tried paying with my Finnish master card, as my German one doesn't have any money on it yet. But it tells m...

Oreste

Composer

1122 Views

1 replies

0 likes

Account
Subscription
  • 1122 Views
  • 1 replies
  • 0 likes

Need to talk to customer care

Need to talk to someone please

Newbie

Need to talk to someone please

user-removed

Not applicable

284 Views

1 replies

0 likes

Account
  • 284 Views
  • 1 replies
  • 0 likes