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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • facemat
  • Newbie
  • 155502 Views
  • 174 replies
  • 12 likes
  • Account
    Free
  • 155502 Views
  • 174 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10576 Views
  • 3 replies
  • 10 likes
  • Security
  • 10576 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 505968 Views
  • 985 replies
  • 112 likes
  • Account
  • 505968 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124381 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124381 Views
  • 74 replies
  • 12 likes

Solved!! Logout

Hello, even though I am logged out of the app I am not able to log out of the homepage.If I press the "Log out" button, my profil name still is in the right corner.Can someone please help me?

  • Casual Listener
  • Hello,   even though I am logged out of the app I am not able to log out of the homepage. If I press the "Log out" button, my profil name still is in the right corner. Can someone please hel...
  • Nico
  • Community Legend
  • 421 Views
  • 3 replies
  • 0 likes
  • Account
  • 421 Views
  • 3 replies
  • 0 likes

Solved!! Albums do not appear!!

Hi there i listen to Spotify on two macs, but since two weeks on one of them the Albums do not appear anymore. Songs, Artists, Playlists workFor albums the search goes on and on and on...... Anybody an idea?Best T

  • Regular
  • Hi there  i listen to Spotify on two macs, but since two weeks on one of them the Albums do not appear anymore.  Songs, Artists, Playlists work For albums the search goes on and on and o...
  • Nico
  • Community Legend
  • 404 Views
  • 3 replies
  • 0 likes
  • Premium
  • 404 Views
  • 3 replies
  • 0 likes

Solved!! Student Discount Mistake

I have an NUS Extra card, and used it to get a student discount last year. I didn't realise until now that the discount needed to be renewed yearly, and so have paid several months at full price. Is there anything I can do to fix this?

  • Casual Listener
  • I have an NUS Extra card, and used it to get a student discount last year. I didn't realise until now that the discount needed to be renewed yearly, and so have paid several months at full price. &n...
  • oli_godwin
  • Casual Listener
  • 316 Views
  • 2 replies
  • 0 likes
  • Premium
    Subscription
  • 316 Views
  • 2 replies
  • 0 likes

Premium service with student discount

Signed up for premium service with student discount. During the enrollment entered credit card info and started student verification. Looked at FAQ before entering birthday went back to complete birthday my card was charged and my account is not prem...

  • Newbie
  • Signed up for premium service with student discount. During the enrollment entered credit card info and started student verification. Looked at FAQ before entering birthday went back to complete birt...
  • Bittencourt
  • Spotify Star
  • 115 Views
  • 1 replies
  • 0 likes
  • Premium
  • 115 Views
  • 1 replies
  • 0 likes

Need help with my subscription, connected to someone's telia number

Hi.A (long) while back I won some internet contest that promised me a lifetime of spotify for free. A month or so back I found out that in fact the guy in charge of the contest had taken peoples' phone numbers and connected it to spotify accounts, in...

  • Casual Listener
  • Hi. A (long) while back I won some internet contest that promised me a lifetime of spotify for free. A month or so back I found out that in fact the guy in charge of the contest had taken peoples' p...
  • 112462096
  • Casual Listener
  • 317 Views
  • 2 replies
  • 0 likes
  • Premium
    Security
    Subscription
    Unlimited
  • 317 Views
  • 2 replies
  • 0 likes

Solved!! Charging Unlimited, now advertising

I have Spotify Unlimited since some years since I want ad-free music, but don't need to listen off line. I understand Unlimited no longer an option, but how come they still charge me 49 SEK every month and put in ads like in the free version? Can Spo...

  • Visitor
  • I have Spotify Unlimited since some years since I want ad-free music, but don't need to listen off line. I understand Unlimited no longer an option, but how come they still charge me 49 SEK every mon...
  • user-removed
  • Not applicable
  • 273 Views
  • 2 replies
  • 0 likes
  • Unlimited
  • 273 Views
  • 2 replies
  • 0 likes

Can't use my spotify premium!! PLEASE HELPPPP!

I'm currently on the 2-quid-for-2months PS4 premium subscription, it appears that my card has already been charged, but on spotify it still shows that I'm on spotify free and the ads still plays, which is frustrating, I tried to purchase it again but...

  • Newbie
  • I'm currently on the 2-quid-for-2months PS4 premium subscription, it appears that my card has already been charged, but on spotify it still shows that I'm on spotify free and the ads still plays, whi...
  • Ox1
  • Roadie
  • 363 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 363 Views
  • 1 replies
  • 0 likes

Downgrade

Hello, I wish to downgrade from Spotify Family to just regualr Spotfy Premium without any subaccounts.

  • Newbie
  • Hello, I wish to downgrade from Spotify Family to just regualr Spotfy Premium without any subaccounts.
  • OviiiOne
  • Community Legend
  • 135 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 135 Views
  • 1 replies
  • 0 likes

no access

I have been being charged every month. From what I know I had the free spotify, but have been being charged. How can I access my account by method of payment?

  • Newbie
  • I have been being charged every month. From what I know I had the free spotify, but have been being charged. How can I access my account by method of payment?
  • OviiiOne
  • Community Legend
  • 134 Views
  • 1 replies
  • 0 likes
  • Account
  • 134 Views
  • 1 replies
  • 0 likes

Signing with different devices

Hi all!I have a premium account and i would know if is possible to use spotify in different devices at the same time but listening different things.

  • Newbie
  • Hi all! I have a premium account and i would know if is possible to use spotify in different devices at the same time but listening different things.
  • aStupidPotato
  • Casual Listener
  • 138 Views
  • 1 replies
  • 0 likes
  • Premium
  • 138 Views
  • 1 replies
  • 0 likes

Solved!! Paid for premium and nothing is working

Why aren't any of my things working on my spotify premium. I have had a receipt for monies to be taken but can't get anything to work HELP

  • Newbie
  • Why aren't any of my things working on my spotify premium. I have had a receipt for monies to be taken but can't get anything to work HELP
  • carmenli520
  • Casual Listener
  • 647 Views
  • 6 replies
  • 0 likes
  • 647 Views
  • 6 replies
  • 0 likes

Solved!! Rogers and spotify

I have set up a account through my fb account and had a premium account then i wanted the premotion from rogers and adding spotify to my account it tried to let me sign up by giving me a username of a rediculous amount of numbers and letters then no ...

  • Casual Listener
  • I have set up a account through my fb account and had a premium account then i wanted the premotion from rogers and adding spotify to my account it tried to let me sign up by giving me a username of ...
  • 22a4m6imc6ttr5u
  • Casual Listener
  • 583 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 583 Views
  • 3 replies
  • 0 likes

Military serving outside home country

Thought I'd posted yesterday, but maybe I hit cancel by mistake; I don't see the post. I am active military serving for three years outside my home country. However, my credit card and all financial is still from my home country. I'd like to register...

  • Casual Listener
  • Thought I'd posted yesterday, but maybe I hit cancel by mistake; I don't see the post.   I am active military serving for three years outside my home country. However, my credit card and all f...
  • Paww
  • Casual Listener
  • 202 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 202 Views
  • 2 replies
  • 0 likes

"There was a problem setting your password" - device password problem

I'm trying to use spotify on a device but it won't let me set a password. I get the email with the link to set a password, I go to it, enter a password in "Your device password" and "Confirm device password" and then I get a red box that says "There ...

  • Newbie
  • I'm trying to use spotify on a device but it won't let me set a password. I get the email with the link to set a password, I go to it, enter a password in "Your device password" and "Confirm device p...
  • KatesHere
  • Community Legend
  • 2198 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
  • 2198 Views
  • 3 replies
  • 0 likes

Student account payment not applied to correct account

I recently made a payment but wasn't apoed to my student account. It prompted me to make a new account.

  • Casual Listener
  • I recently made a payment but wasn't apoed to my student account. It prompted me to make a new account.
  • Massagegirl12
  • Casual Listener
  • 150 Views
  • 1 replies
  • 0 likes
  • Account
  • 150 Views
  • 1 replies
  • 0 likes

Premium + ads

I upgraded to Premium a week ago but it still shows ads saying "Go ad-free! Upgrade to Premium!". I wonder why? Can I get rid of them? Everything else is like it should be - Premium.

  • Casual Listener
  • I upgraded to Premium a week ago but it still shows ads saying "Go ad-free! Upgrade to Premium!". I wonder why? Can I get rid of them? Everything else is like it should be - Premium.
  • skarasan
  • Casual Listener
  • 188 Views
  • 2 replies
  • 0 likes
  • Premium
  • 188 Views
  • 2 replies
  • 0 likes

spotify premium

I paid for Spotify premium for 99p for three months but my account is still set up to the free Spotify?

  • Casual Listener
  • I paid for Spotify premium for 99p for three months but my account is still set up to the free Spotify?
  • 11130095459
  • Casual Listener
  • 183 Views
  • 2 replies
  • 0 likes
  • Premium
    Subscription
  • 183 Views
  • 2 replies
  • 0 likes

linking to your Playstation act

When i try to log into spotify on my ps4 it says that its already linked to an act but i want to use it on the act i have no any idea how to change it?

  • Visitor
  • When i try to log into spotify on my ps4 it says that its already linked to an act but i want to use it on the act i have no any idea how to change it?
  • user-removed
  • Not applicable
  • 206 Views
  • 4 replies
  • 0 likes
  • Account
  • 206 Views
  • 4 replies
  • 0 likes

Cancel "Family" subscription as kids are below 13 yrs (not mentioned while signing up)

Hi, How can I cancel my recent Family subscription? When trying to accept the invitation for my kids we discovered that apparently the kids have to be at least 13 years old.While signing up for the subscription there was no mentioning of a minimum ag...

  • Newbie
  • Hi,   How can I cancel my recent Family subscription?   When trying to accept the invitation for my kids we discovered that apparently the kids have to be at least 13 years old. While ...
  • Bittencourt
  • Spotify Star
  • 211 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 211 Views
  • 1 replies
  • 0 likes

Solved!! Pago o premiun mas nunca consegui usar

Todo mês descontam no meu cartão de crédito o premiun mas nunca consegui usar.

  • Casual Listener
  • Todo mês descontam no meu cartão de crédito o premiun mas nunca consegui usar.
  • Bittencourt
  • Spotify Star
  • 423 Views
  • 3 replies
  • 0 likes
  • Premium
  • 423 Views
  • 3 replies
  • 0 likes