Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • jacobburgo
  • Newbie
  • 306622 Views
  • 870 replies
  • 98 likes
  • Account
  • 306622 Views
  • 870 replies
  • 98 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1140278 Views
  • 119 replies
  • 107 likes
  • Account
  • 1140278 Views
  • 119 replies
  • 107 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maroryx
  • Visitor
  • 81304 Views
  • 64 replies
  • 9 likes
  • Account
    Login
    Premium
  • 81304 Views
  • 64 replies
  • 9 likes

Premium and playlists gone after connecting Facebook

ID: 1114820924I accidentaly connected Facebook and now playlists and subscriptions are gone. Can someone recover my account?I can login to the client using my old username and password, but there's no option to disconnect Facebook, like suggestion in...

  • Visitor
  • ID: 1114820924 I accidentaly connected Facebook and now playlists and subscriptions are gone. Can someone recover my account? I can login to the client using my old username and password, but the...
  • OviiiOne
  • Community Legend
  • 186 Views
  • 3 replies
  • 0 likes
  • Account
    Subscription
  • 186 Views
  • 3 replies
  • 0 likes

Premium free for 2 years with Vodafone contract

Hello I recently took out a new phone contract and was told I would get Spotify premium. This subscription is not working and days my free trial (7days) has ended. Any help greatly appreciatedChris

  • Newbie
  • Hello I recently took out a new phone contract and was told I would get Spotify premium. This subscription is not working and days my free trial (7days) has ended. Any help greatly appreciated Chr...
  • aznfoo
  • Community Legend
  • 302 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 302 Views
  • 1 replies
  • 0 likes

Refund

I haven't been able to find anyway of contacting anyone other than this. Spotify charged me for premium after my trial ended. It has been one day and I wanted to cancel. Is it possible to cancel and get a refund since it has only been one or two days...

  • Casual Listener
  • I haven't been able to find anyway of contacting anyone other than this.   Spotify charged me for premium after my trial ended. It has been one day and I wanted to cancel. Is it possible to ca...
  • 12168965981
  • Casual Listener
  • 114 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 114 Views
  • 2 replies
  • 0 likes

Discount Family Subscriptions!

we are a family of 5 (kids: 11, 8, 5).My daughter 11 was the first to join me. Last week I added my wife but first had to cancel my entire subscription to start a new family subscription with 3 instead of 2 members (i.e. Spotify does not allow me to ...

  • Casual Listener
  • we are a family of 5 (kids: 11, 8, 5). My daughter 11 was the first to join me. Last week I added my wife but first had to cancel my entire subscription to start a new family subscription with 3 ins...
  • Amarro
  • Community Legend
  • 317 Views
  • 3 replies
  • 0 likes
  • Premium
  • 317 Views
  • 3 replies
  • 0 likes

Erneute Überprüfung Passwort bei Kündigung

Hallo, ich wollte vorhin meine Spotify Premium-Mitgliedschaft beenden und war bereits an dem Punkt angelangt, an dem man das Passwort "zur Überprüfung erneut eingeben muss".Leider hieß es an diesem Punkt jedesmal, dass mein Passwort falsch wäre. Ich ...

  • Newbie
  • Hallo,     ich wollte vorhin meine Spotify Premium-Mitgliedschaft beenden und war bereits an dem Punkt angelangt, an dem man das Passwort "zur Überprüfung erneut eingeben muss". Leider ...
  • 265 Views
  • 0 replies
  • 0 likes
  • Premium
  • 265 Views
  • 0 replies
  • 0 likes

Issue Connexion w/ Spotify Web Player by Facebook.

Hello,As you can see, everything (almost) is in the title.I'm a premium member, I'm listening to music on Spotify Web Player and I connect myself to it with Facebook.For now a couple of weeks, it doesn't work anymore. I can't connect myself when I cl...

  • Regular
  • Hello, As you can see, everything (almost) is in the title. I'm a premium member, I'm listening to music on Spotify Web Player and I connect myself to it with Facebook. For now a couple of wee...
  • Xirdrak
  • Regular
  • 310 Views
  • 6 replies
  • 0 likes
  • Login
    Premium
  • 310 Views
  • 6 replies
  • 0 likes

won't let me Cancel premumium

AGHHHH!I'm at a point where i'm trying to cancel a spotify account for the second time in my life. The first time WAS A NIGHTMARE, and i had to lose my bank card before i got ANY email correspondence from Spotify. Now I'm doing it from the account se...

  • Newbie
  • AGHHHH! I'm at a point where i'm trying to cancel a spotify account for the second time in my life. The first time WAS A NIGHTMARE, and i had to lose my bank card before i got ANY email corresponden...
  • orangehat
  • Newbie
  • 219 Views
  • 2 replies
  • 0 likes
  • 219 Views
  • 2 replies
  • 0 likes

Cancel a Premium subscription

Hi, I would like to cancel my premium description, but after answering the question about why I want to cancel it, the browser is not able to load the next webpage.

  • Casual Listener
  • Hi, I would like to cancel my premium description, but after answering the question about why I want to cancel it, the browser is not able to load the next webpage. 
  • jvicentesancho
  • Casual Listener
  • 260 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 260 Views
  • 3 replies
  • 0 likes

I can't cancel my premium account

I've been trying to cancel my premium account for 2 weeks and it is impossible !!! I follow all the steps and after selecting the reason I want to cancel, the blank page loads and never get back. It's so dissapointong, If I had to cancel my doubts be...

  • Newbie
  • I've been trying to cancel my premium account for 2 weeks and it is impossible !!! I follow all the steps and after selecting the reason I want to cancel, the blank page loads and never get back. It'...
  • Ox1
  • Roadie
  • 213 Views
  • 2 replies
  • 1 likes
  • Account
  • 213 Views
  • 2 replies
  • 1 likes

Try to charge yearly instead of monthly subscription

Hello, I have monthly subscription, and until this month I pay for monthly with success. But this monthly it says "they failed to charge me". I know, I have enough money in my account and my card is valid. When I contact with my bank they say the com...

  • Casual Listener
  • Hello, I have monthly subscription, and until this month I pay for monthly with success. But this monthly it says "they failed to charge me". I know, I have enough money in my account and my card is ...
  • Ox1
  • Roadie
  • 157 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 157 Views
  • 1 replies
  • 0 likes

Spotify and Sonos - Interruptions

Hello, I've recently switched to Spotify from Rdio for music streaming services (as I suspect many others will be too as Rdio is shutting down). When playing Rdio through my Sonos system (5 players in various rooms) I would also be able to listen on ...

  • Newbie
  • Hello,   I've recently switched to Spotify from Rdio for music streaming services (as I suspect many others will be too as Rdio is shutting down).   When playing Rdio through my Sonos s...
  • 271 Views
  • 0 replies
  • 2 likes
  • Premium
    Subscription
  • 271 Views
  • 0 replies
  • 2 likes

Can't unsubscribe Spotify Premium

I can't unsubscribe Spotify Premium (trial) perhaps.. So now I payd the monthly costs of €9,99. I want to unsubcribe and my money back! There is only a white screen when I go to the unsubcribe page! Please respond. Simone P.

  • Newbie
  • I can't unsubscribe Spotify Premium (trial) perhaps.. So now I payd the monthly costs of €9,99.   I want to unsubcribe and my money back! There is only a white screen when I go to the unsubcri...
  • Ox1
  • Roadie
  • 163 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 163 Views
  • 1 replies
  • 0 likes

Upgrade from premium to family subscription, please clarify for me

Hi, Apologies for any duplication but I have read some posts but I am still a little unsure of the correct process. I have a premium account and want to upgrade to a family subscription. It looks straight forward, just go to : https://www.spotify.com...

  • Regular
  • Hi,   Apologies for any duplication but I have read some posts but I am still a little unsure of the correct process.   I have a premium account and want to upgrade to a family subscrip...
  • Ox1
  • Roadie
  • 243 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 243 Views
  • 3 replies
  • 0 likes

Cannot change my email for my account

How can I change my email for my spotify account? Tried... says enter country but the field is disabled and has the correct country in it. This is because disabled fields do not get submitted on form post.

  • Casual Listener
  • How can I change my email for my spotify account? Tried... says enter country but the field is disabled and has the correct country in it.  This is because disabled fields do not get submitted o...
  • martinechtner
  • Casual Listener
  • 229 Views
  • 4 replies
  • 0 likes
  • Account
  • 229 Views
  • 4 replies
  • 0 likes

Different Computers- Account Sync

I have Spotify on different computers, I've seen this type of question asked on the forums, but mostly around Playlists. Are queued lists supposed to transfer between devices? Main example of devices not syncing: On the year end emails, it will only ...

  • Newbie
  • I have Spotify on different computers, I've seen this type of question asked on the forums, but mostly around Playlists.   Are queued lists supposed to transfer between devices?   Main ...
  • 143 Views
  • 0 replies
  • 0 likes
  • Account
  • 143 Views
  • 0 replies
  • 0 likes

Signed up for Premium

I tried signing up for premium and did sign up and I am not getting premium it's still saying I am using the free version. The account I am trying to use is linked with my Facebook please help.

  • Visitor
  • I tried signing up for premium and did sign up and I am not getting premium it's still saying I am using the free version. The account I am trying to use is linked with my Facebook please help.
  • Nico
  • Community Legend
  • 259 Views
  • 10 replies
  • 0 likes
  • Premium
  • 259 Views
  • 10 replies
  • 0 likes

need passwrod

I have tried to get my password to my login on your webside. But everytime i press the butten "Send to password to email" I dont get the email, so i cant login in to other devices

  • Casual Listener
  • I have tried to get my password to my login on your webside. But everytime i press the butten "Send to password to email" I dont get the email, so i cant login in to other devices
  • 115310218
  • Casual Listener
  • 208 Views
  • 3 replies
  • 0 likes
  • Login
  • 208 Views
  • 3 replies
  • 0 likes

Being Bombarded By Spam Bot in My Messages Inbox

For the past several weeks, I've been bombarded by some spambot that sends me their playlist. It's always the same playlist ("New Playlist 5"), but it's a different user every time. The usernames are always a string of pseudo-random characters (e.g."...

  • Newbie
  • For the past several weeks, I've been bombarded by some spambot that sends me their playlist. It's always the same playlist ("New Playlist 5"), but it's a different user every time.  The usernam...
  • Hyfo
  • Regular
  • 2510 Views
  • 40 replies
  • 15 likes
  • Account
    Other
  • 2510 Views
  • 40 replies
  • 15 likes

Premium not on phone

Have had to change password on my account but premium has been lost on iphone. iPad still ok. Any ideas please?

  • Visitor
  • Have had to change password on my account but premium has been lost on iphone. iPad still ok. Any ideas please?
  • Nico
  • Community Legend
  • 140 Views
  • 1 replies
  • 0 likes
  • Premium
  • 140 Views
  • 1 replies
  • 0 likes