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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

84334 Views

9 replies

2 likes

Account
Login
  • 84334 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

660772 Views

13 replies

4 likes

Account
  • 660772 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

742442 Views

18 replies

29 likes

  • 742442 Views
  • 18 replies
  • 29 likes

Help me on my Spotify Premium account please!!!

I'm a Fido customer on the Fido Plus Plan which INCLUDES Sporify Premium for free!!! It was working perfectly until yesterday, it stopped and told me to purchase it. I spoke with a Fido representative and everything on their end is fine so they told ...

Newbie

I'm a Fido customer on the Fido Plus Plan which INCLUDES Sporify Premium for free!!! It was working perfectly until yesterday, it stopped and told me to purchase it. I spoke with a Fido representativ...

MattSuda

Spotify Star

227 Views

1 replies

0 likes

Account
Premium
Subscription
  • 227 Views
  • 1 replies
  • 0 likes

Solved!! Spinning Wheel on update

When trying to upate my payment info it just sits with a wheel endlessly spinning where I would be able to enter my credit card info. Its been sitting like this for 30mins. If I cant resolve this quickly I'll probably just call it quits with spotify....

Casual Listener

When trying to upate my payment info it just sits with a wheel endlessly spinning where I would be able to enter my credit card info. Its been sitting like this for 30mins. If I cant resolve this qui...

ジングル

Casual Listener

1373 Views

2 replies

0 likes

Account
Subscription
  • 1373 Views
  • 2 replies
  • 0 likes

IT'S URGENT!! I NEED HELP

Hello, my name is Christian and my spotify account is "chrisguerrah" and i need to close my account, i tried to send e-mails to the spotify team, but no one answered me, so i decided to post this message to see if someone can help me... i hope someon...

Visitor

Hello, my name is Christian and my spotify account is "chrisguerrah" and i need to close my account, i tried to send e-mails to the spotify team, but no one answered me, so i decided to post this mes...

Ox1

Roadie

202 Views

1 replies

0 likes

Account
Free
  • 202 Views
  • 1 replies
  • 0 likes

I want an explanation about my account.

I noticed this strange activity in my account that, it added a huge list of arabic language(I think it is arabic but not sure) songs that I didn't even heard before. I happened on last Tuesday, and I think it might be my phone's mis-function. So I de...

Casual Listener

I noticed this strange activity in my account that, it added a huge list of arabic language(I think it is arabic but not sure) songs that I didn't even heard before. I happened on last Tuesday, and I...

MattSuda

Spotify Star

405 Views

3 replies

0 likes

Account
  • 405 Views
  • 3 replies
  • 0 likes

Premium

I bought Spotify premium using an apple gift card while not connected to wifi. My apple gift card was charged and the subscription showed up under subscriptions and when I tried to buy it again it said I was already subscribed. However my account sti...

Newbie

I bought Spotify premium using an apple gift card while not connected to wifi. My apple gift card was charged and the subscription showed up under subscriptions and when I tried to buy it again it sa...

MattSuda

Spotify Star

211 Views

1 replies

0 likes

Premium
  • 211 Views
  • 1 replies
  • 0 likes

Can't stop Premium

I am trying to stop my premium account but each time the web page is loadingand nothing is happening.I want change my premium to FIDO spotify plan.

Casual Listener

I am trying to stop my premium account but each time the web page is loadingand nothing is happening. I want change my premium to FIDO spotify plan.

MattSuda

Spotify Star

446 Views

5 replies

0 likes

Account
Free
Premium
  • 446 Views
  • 5 replies
  • 0 likes

Adele 25 Album artwork

Since I have the whole album, I put it on spotify by local files. However the view it's horrible due to the missing artwork. When will the artwork be available for Adele's "25"? Thank you!

Newbie

Since I have the whole album, I put it on spotify by local files. However the view it's horrible due to the missing artwork. When will the artwork be available for Adele's "25"?   Th...

breck

Newbie

1883 Views

1 replies

2 likes

Other
  • 1883 Views
  • 1 replies
  • 2 likes

Other devices

I have a Spotify premium account and I want my brother to have access to it on his phone too,and this is possible because it is premium. Although when I signed up for Spotify I used "log in with Facebook".. If I let him access it on his phone will he...

Newbie

I have a Spotify premium account and I want my brother to have access to it on his phone too,and this is possible because it is premium. Although when I signed up for Spotify I used "log in with Face...

Ox1

Roadie

241 Views

1 replies

0 likes

Account
Other
Premium
  • 241 Views
  • 1 replies
  • 0 likes

Can't use premium

Hi, I'm living in Ecuador but from Ireland and used my Irish card to get premium Spotify in Ecuador. Will that work? Because right now my Spotify isn't working offline.

Newbie

Hi, I'm living in Ecuador but from Ireland and used my Irish card to get premium Spotify in Ecuador. Will that work? Because right now my Spotify isn't working offline.

jean3601

Community Legend

218 Views

1 replies

0 likes

Premium
Subscription
  • 218 Views
  • 1 replies
  • 0 likes

I did my payment but my preminium closed

Hello I want to tell about my issue. I did pay the spotify preminium for this month and i have even receipt for my payment. I want someone to fix it. Thank you.

Casual Listener

Hello  I want to tell about my issue.  I did pay the spotify preminium for this month and i have even receipt for my payment.  I want someone to fix it. Thank you. 

barisbaysal

Casual Listener

254 Views

2 replies

0 likes

Account
Premium
  • 254 Views
  • 2 replies
  • 0 likes

Spotify thinks my son lives in UK, won't let him accept invitation to family plan

The website is not at all user friendly and makes it obscenely difficult to add an dditional family member if you already have a family plan, That said, I was finally able to add my son, but he cannot accept the invitation because spotify thinks he l...

Newbie

The website is not at all user friendly and makes it obscenely difficult to add an dditional family member if you already have a family plan,   That said, I was finally able to add my son, but...

jean3601

Community Legend

288 Views

1 replies

1 likes

Subscription
  • 288 Views
  • 1 replies
  • 1 likes

Premium Subscription is active, paying over iTunes, however I can't cancel it

Hi, Since I found out that you pay 3 Euros more over iTunes than Spotify itself, I wanted to cancel the subcription and re-subscribe (now directly with Spotify) again. I followed the steps to cancel a subscription with iTunes, however when I check my...

Newbie

Hi,    Since I found out that you pay 3 Euros more over iTunes than Spotify itself, I wanted to cancel the subcription and re-subscribe (now directly with Spotify) again.   I follo...

KatesHere

Community Legend

206 Views

1 replies

0 likes

Premium
  • 206 Views
  • 1 replies
  • 0 likes

Redeem

I wrote you a mail, i scratched my code away at a giftcard. And a woman named Catherine said she would replace my code an redeem it. how long will this take?

Newbie

I wrote you a mail, i scratched my code away at a giftcard. And a woman named Catherine said she would replace my code an redeem it. how long will this take?

user-removed

Not applicable

323 Views

2 replies

0 likes

Premium
  • 323 Views
  • 2 replies
  • 0 likes

Paying by Amex Gift Card

I'm having trouble with payment. I have a brand new Amex Gift Card and it won't let me use it as payment. Any idea as to why?Thank you

Casual Listener

I'm having trouble with payment. I have a brand new Amex Gift Card and it won't let me use it as payment. Any idea as to why? Thank you

amberlynn411

Casual Listener

480 Views

4 replies

0 likes

Premium
  • 480 Views
  • 4 replies
  • 0 likes

Spotify Web Player stops temporarily

I use the Spotify Web Player on my Mac, but it doesn't work really well. When I am listening to music the songs stops for a few seconds, then go on, then stop again and so on. I have the feeling like Spotify have to load the songs. The only solutions...

Visitor

I use the Spotify Web Player on my Mac, but it doesn't work really well. When I am listening to music the songs stops for a few seconds, then go on, then stop again and so on. I have the feeling like...

162 Views

0 replies

0 likes

Free
Other
  • 162 Views
  • 0 replies
  • 0 likes

Premium and playlists gone after connecting Facebook

ID: 1114820924I accidentaly connected Facebook and now playlists and subscriptions are gone. Can someone recover my account?I can login to the client using my old username and password, but there's no option to disconnect Facebook, like suggestion in...

Visitor

ID: 1114820924 I accidentaly connected Facebook and now playlists and subscriptions are gone. Can someone recover my account? I can login to the client using my old username and password, but the...

OviiiOne

Community Legend

329 Views

3 replies

0 likes

Account
Subscription
  • 329 Views
  • 3 replies
  • 0 likes

Facebook Spotify account is gone

Hello, I try to login today with my facebook-spotify account an it seemes to be gone. It was a premium account so I am really not happy abou this. Does anybody has a clue how can retrieve it. regards

Newbie

Hello,   I try to login today with my facebook-spotify account an it seemes to be gone. It was a premium account so I am really not happy abou this.   Does anybody has a clue how can re...

Ox1

Roadie

211 Views

1 replies

0 likes

Account
  • 211 Views
  • 1 replies
  • 0 likes

Can't stop Premium

I am trying to stop my premium account but each time the web page is loadingand nothing is happening, from this url ( https://www.spotify.com/ca-fr/account/cancel/reason/?why=trying-to-save-money )

Casual Listener

I am trying to stop my premium account but each time the web page is loadingand nothing is happening, from this url ( https://www.spotify.com/ca-fr/account/cancel/reason/?why=trying-to-save-mone...

PeterKD

Newbie

1021 Views

8 replies

0 likes

Account
Premium
Subscription
  • 1021 Views
  • 8 replies
  • 0 likes

Paysafe card option no longer available?

I used a paysafe card to buy a month's subscription and that was about two months ago. Today I went to buy premium again and I saw the paysafe option is no longer available, only credit cards, paypal and gift cards. My location is Greece. Is there an...

Casual Listener

I used a paysafe card to buy a month's subscription and that was about two months ago. Today I went to buy premium again and I saw the paysafe option is no longer available, only credit cards, paypal...

KatesHere

Community Legend

941 Views

6 replies

0 likes

Premium
Subscription
  • 941 Views
  • 6 replies
  • 0 likes

Solved!! Need help unlinking account from unknown PS4 account

I have looked through many threads on a similar issue, but no solution that has worked as of yet. I recently got a PS4 and am trying to link my spotify account to it. When I do so, I get the following message: "Your account on PlayStation™Network or ...

Casual Listener

I have looked through many threads on a similar issue, but no solution that has worked as of yet.   I recently got a PS4 and am trying to link my spotify account to it.  When I do so, I g...

Merr0777

Music Fan

5352 Views

6 replies

1 likes

Account
  • 5352 Views
  • 6 replies
  • 1 likes