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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

286244 Views

529 replies

34 likes

Account
Free
  • 286244 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13600 Views

6 replies

11 likes

Security
  • 13600 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

539803 Views

990 replies

114 likes

Account
  • 539803 Views
  • 990 replies
  • 114 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129565 Views

74 replies

12 likes

Account
Login
Premium
  • 129565 Views
  • 74 replies
  • 12 likes

cancel premium not possible, receiving payment update notification despite correct giftcard payment

Hi,Due to a service from xs4all (spotify premium included), I need to downgrade my current spotify account from premium to free spotify account.. There is no option in my spotify settings to cancel the premium, i receive the message that the payment ...

Newbie

Hi, Due to a service from xs4all (spotify premium included), I need to downgrade my current spotify account from premium to free spotify account.. There is no option in my spotify settings to cancel...

gnovella16

Roadie

245 Views

1 replies

0 likes

Subscription
  • 245 Views
  • 1 replies
  • 0 likes

changing from family plan

Is it possible to go from the family premuim plan to normal premuim after the 3 month bonus offer without having to totally cancel the account thwn make a new one?

Newbie

Is it possible to go from the family premuim plan to normal premuim after the 3 month bonus offer without having to totally cancel the account thwn make a new one?

gnovella16

Roadie

192 Views

1 replies

0 likes

Premium
  • 192 Views
  • 1 replies
  • 0 likes

Gezinsabbonement

Beste, In december ging ik in op de aanbieding voor een gezinsabonnement. Ik voegde mijn echtgenote en mijn dochter toe. De aanbieding was dat het de eerste 3 maanden gratis zou zijn voor de gezinsleden.Nochtans hebt u voor de gezinsleden onmiddellij...

Newbie

Beste,   In december ging ik in op de aanbieding voor een gezinsabonnement.  Ik voegde mijn echtgenote en mijn dochter toe. De aanbieding was dat het de eerste 3 maanden gratis zou zijn ...

Flixx

Community Legend

284 Views

2 replies

0 likes

Other
  • 284 Views
  • 2 replies
  • 0 likes

Premium doesnt work before fue charge

Spotify made me a charge two times to my credit card and the Premium doesnt work.What can I do?...

Newbie

Spotify made me a charge two times to my credit card and the Premium doesnt work. What can I do?...

gnovella16

Roadie

192 Views

1 replies

0 likes

Account
Premium
Subscription
  • 192 Views
  • 1 replies
  • 0 likes

Problem paying via klarna

hey i've got this problem paying with Klarna: (german) Ups, Deine Karte oder Dein Zahlungsanbieter scheinen einen schlechten Tag zu haben. Keine Sorge, die Karte wurde nicht belastet. Versuchs noch mal oder verwende eine andere Zahlungsmethode. so vi...

Newbie

hey i've got this problem paying with Klarna:   (german)   Ups, Deine Karte oder Dein Zahlungsanbieter scheinen einen schlechten Tag zu haben. Keine Sorge, die Karte wurde nicht belast...

gnovella16

Roadie

1187 Views

1 replies

0 likes

Account
Other
Premium
Subscription
  • 1187 Views
  • 1 replies
  • 0 likes

Bought Spotify Premium for 9,99(3Months) and After this Spotify Family

My Problem is I bought yesterday Premium for 3 Months and today I saw Spotify Family and bought it, because I think I can Buy it for the 4 Month but now I have the Problem That My Month are deleted. My Question: Can I reset My Premium to the 3Month a...

Newbie

My Problem is I bought yesterday Premium for 3 Months and today I saw Spotify Family and bought it, because I think I can Buy it for the 4 Month but now I have the Problem That My Month are deleted. ...

gnovella16

Roadie

225 Views

1 replies

0 likes

Premium
  • 225 Views
  • 1 replies
  • 0 likes

cant access account

hi i setup an account name with the name orangeone918 and i cant remember the email address or password i used to set it up.

Newbie

hi i setup an account name with the name orangeone918 and i cant remember the email address or password i used to set it up.

gnovella16

Roadie

164 Views

1 replies

0 likes

Account
Login
  • 164 Views
  • 1 replies
  • 0 likes

I wanted 3 months for 0,99 € but I got 7 days for free!!! :-(

Hello, what can I do?I wanted 3 months for 0,99 € but it came out 7 days for free.I tried to upgrade it but it seems to don't work... I submit my payment data but it comes back to the offer page... Can anybody help? Offer expires today

Newbie

Hello, what can I do? I wanted 3 months for 0,99 € but it came out 7 days for free. I tried to upgrade it but it seems to don't work... I submit my payment data but it comes back to the offer page....

gnovella16

Roadie

151 Views

1 replies

0 likes

Account
Premium
Subscription
  • 151 Views
  • 1 replies
  • 0 likes

Premium offers

I was given an offer of 3 months for £9.99 but when I check my premium account it's says my premium expires next month?

Newbie

I was given an offer of 3 months for £9.99 but when I check my premium account it's says my premium expires next month?

gnovella16

Roadie

167 Views

1 replies

0 likes

Premium
  • 167 Views
  • 1 replies
  • 0 likes

3 months deal

I had a gift card to use so I punched everything in and it took the 30$ off and I have 3 months of Premium. However, I wanted to get the 99 cents for 3 months deal as well (pay 99 cents and use gift card) so I would get 6 months. Anyone have any idea...

Newbie

I had a gift card to use so I punched everything in and it took the 30$ off and I have 3 months of Premium. However, I wanted to get the 99 cents for 3 months deal as well (pay 99 cents and use gift ...

gnovella16

Roadie

220 Views

1 replies

0 likes

Premium
Subscription
  • 220 Views
  • 1 replies
  • 0 likes

Need help with student premium subscription!

It will not let me get the student subscription on my spotify account because my student details are saved on an old facebook account which i dont go on anymore , i tried to message spotify and they directed me to here? what shall i do?

Newbie

It will not let me get the student subscription on my spotify account because my student details are saved on an old facebook account which i dont go on anymore , i tried to message spotify and they ...

gnovella16

Roadie

147 Views

1 replies

0 likes

Premium
  • 147 Views
  • 1 replies
  • 0 likes

Spotify Forfeited 8 Days of My Premium Account Subscription When Upgrading to Family Plan.

Hi, I have just upgraded my Spotify Premium account to the Family Plan, However I noticed some discrepancy in the billing date. My Spotify recurring payment date for the premium account is on the 22nd of every month. As I have made payment on 22 Dec ...

Newbie

Hi, I have just upgraded my Spotify Premium account to the Family Plan, However I noticed some discrepancy in the billing date.   My Spotify recurring payment date for the premium account is o...

gnovella16

Roadie

257 Views

1 replies

0 likes

Premium
Subscription
  • 257 Views
  • 1 replies
  • 0 likes

spotify student

Hi I recently applyed for spotify premium but I'm in High School and I didnt know it was for colleges until it had already charge me credit card, so is there a way to get refunded and pay the regular price instead? Help me

Newbie

Hi I recently applyed for spotify premium but I'm in High School and I didnt know it was for colleges until it had already charge me credit card, so is there a way to get refunded and pay the regular...

gnovella16

Roadie

207 Views

1 replies

0 likes

Premium
Subscription
  • 207 Views
  • 1 replies
  • 0 likes

Very Frustrating Subscription issues

I have a spotify account. It is charged 10.99 a month because I live in Chicago. I do not get ads. I am not on free. I tried to ad a family member and entered my cc information but can not invite them as it says I am on free with no subsciption. I ca...

Newbie

I have a spotify account. It is charged 10.99 a month because I live in Chicago. I do not get ads. I am not on free. I tried to ad a family member and entered my cc information but can not invite the...

gnovella16

Roadie

179 Views

1 replies

1 likes

Premium
  • 179 Views
  • 1 replies
  • 1 likes

3 months for R$ 1,99

I just payed for the 3 months for R$ 1,99... As soon as I payed, I saw in my spitify account that the my premium account was going to expire today... well, if I payed for 3 months TODAY, how is it possible that it will expire also today?

Newbie

I just payed for the 3 months for R$ 1,99... As soon as I payed, I saw in my spitify account that the my premium account was going to expire today... well, if I payed for 3 months TODAY, how is it po...

gnovella16

Roadie

264 Views

1 replies

0 likes

Premium
  • 264 Views
  • 1 replies
  • 0 likes

Premium

Hello I payed for my spotify premium the money has been taken off but it's not working ? How's that ?

Newbie

Hello I payed for my spotify premium the money has been taken off but it's not working ? How's that ?

gnovella16

Roadie

238 Views

1 replies

0 likes

Premium
  • 238 Views
  • 1 replies
  • 0 likes

Solved!! Changing Playlist Cover Pic

So it is possible for me to change my playlist cover picture? I have premium but it doens't say 'edit' when I hover over the pic. Any help?

Casual Listener

So it is possible for me to change my playlist cover picture? I have premium but it doens't say 'edit' when I hover over the pic. Any help?

jonasherdegen

Community Legend

764 Views

3 replies

0 likes

Account
Premium
Subscription
  • 764 Views
  • 3 replies
  • 0 likes

99 kr instead of 9

HiIn Denmark, there was a offer, that I could get 3 months of premium for 9 kr if I bought it before 31/12-15. I bought it the 22nd of december, but spotify has drawn 99 kr. How did that happen? - Sofie Black

Newbie

Hi In Denmark, there was a offer, that I could get 3 months of premium for 9 kr if I bought it before 31/12-15. I bought it the 22nd of december, but spotify has drawn 99 kr.  How did that hap...

JoeThomas

Community Legend

228 Views

1 replies

0 likes

Premium
  • 228 Views
  • 1 replies
  • 0 likes

HELP!!!....Need to start all over and delete my account

Hello fellow music lovers, Fist off, a belated happy & healthy new Year to you and your loved ones. I wish you much abundance and good things in 2016. Here is my issue. I was in a terrible accident in 2012 that left me with a traumatic brain injury. ...

Regular

Hello fellow music lovers,   Fist off, a belated happy & healthy new Year to you and your loved ones. I wish you much abundance and good things in 2016.   Here is my issue. I w...

jonasherdegen

Community Legend

12799 Views

6 replies

1 likes

Account
  • 12799 Views
  • 6 replies
  • 1 likes