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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 3
  • Rising Star 3
  • 414 Views
  • 0 replies
  • 7 likes
  • Security
  • 414 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Faithless2o
  • Regular
  • 439870 Views
  • 970 replies
  • 108 likes
  • Account
  • 439870 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1195373 Views
  • 119 replies
  • 116 likes
  • Account
  • 1195373 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 106889 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 106889 Views
  • 70 replies
  • 11 likes

Wrong email attached to account

I have just tried to change my login password and have seen that the email address attached to my account is wrong, so is my post code. My username, date of birth and country are correct. I have been logging in with Facebook for a while now so am uns...

  • Newbie
  • I have just tried to change my login password and have seen that the email address attached to my account is wrong, so is my post code. My username, date of birth and country are correct. I have been...
  • Oreste
  • Composer
  • 131 Views
  • 1 replies
  • 0 likes
  • Login
  • 131 Views
  • 1 replies
  • 0 likes

Password

Dear Spotify,My user name is andykarki007dkI forgot my password & tried to change it but i have NOT Got it yet & now it over 2 weeks.I bought premium aroun october 2015.Plz send my New password at andy.karki@hotmail.comBest regardsShiba KarkiBrydes a...

  • Newbie
  • Dear Spotify, My user name is andykarki007dk I forgot my password & tried to change it but i have NOT Got it yet & now it over 2 weeks. I bought premium aroun october 2015. Plz send my Ne...
  • Oreste
  • Composer
  • 163 Views
  • 1 replies
  • 0 likes
  • Login
  • 163 Views
  • 1 replies
  • 0 likes

Solved!! Studentenangebot nach Testphase

Hallo liebe Community,ich habe eine Frage: In meiner Kontoübersicht steht, dass ich nach meiner 3-monatigen Testphase automatisch 9,99€ bzahle. Es gibt doch das Studentenangebot, bei dem ich nur 4,99€ zahle. Kann ich nach der Testphase den Studentent...

  • Casual Listener
  • Hallo liebe Community, ich habe eine Frage: In meiner Kontoübersicht steht, dass ich nach meiner 3-monatigen Testphase automatisch 9,99€ bzahle. Es gibt doch das Studentenangebot, bei dem ich nur 4,...
  • simonhinke
  • Casual Listener
  • 1014 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Premium
  • 1014 Views
  • 2 replies
  • 0 likes

Account Hacked

Good morning. My account was hacked and I am only able to access to my account thanks to the facebook login. Now, the problem is that using the form that i found in the topic "account hacked", an email was sent to the guy that have my account because...

  • Regular
  • Good morning. My account was hacked and I am only able to access to my account thanks to the facebook login. Now, the problem is that using the form that i found in the topic "account hacked", an ema...
  • dracko
  • Regular
  • 248 Views
  • 3 replies
  • 0 likes
  • Account
    Security
  • 248 Views
  • 3 replies
  • 0 likes

Password reset

I have changed my password because I forgot it and havnt been using Spotify frequently but it won't allow me to log in still.

  • Casual Listener
  • I have changed my password because I forgot it and havnt been using Spotify frequently but it won't allow me to log in still.
  • Nico
  • Community Legend
  • 114 Views
  • 1 replies
  • 0 likes
  • Login
  • 114 Views
  • 1 replies
  • 0 likes

Delete account

Please delete my account permanently. Thank you !

  • Visitor
  • Please delete my account permanently. Thank you !
  • user-removed
  • Not applicable
  • 428 Views
  • 5 replies
  • 0 likes
  • 428 Views
  • 5 replies
  • 0 likes

Solved!! Problem logging with due to country setting

From 2013 til 2014 I used SPOTIFY in koreathen in the mid 2014 I moved to another country and now I’m back in korea. I have been in korea for about 4 months and I didn’t had any problem using SPOTIFY. But I suddenly had problem logging in few days ag...

  • Regular
  • From 2013 til 2014 I used SPOTIFY in korea then in the mid 2014 I moved to another country and now I’m back in korea.    I have been in korea for about 4 months and I didn’t had any prob...
  • jkirk15
  • Casual Listener
  • 330 Views
  • 5 replies
  • 0 likes
  • Account
  • 330 Views
  • 5 replies
  • 0 likes

Charges on my account

I am getting charged $20 a month & I wanna know why?

  • Casual Listener
  • I am getting charged $20 a month & I wanna know why?
  • user-removed
  • Not applicable
  • 329 Views
  • 1 replies
  • 0 likes
  • 329 Views
  • 1 replies
  • 0 likes

From one account to the other

Hello!I had my Facebook account to log in to Spotify, but I've decided to get a new "independent" account. Now, I've managed to get my old playlists by adding myself as a follower, but I still can't access in any way to the "songs" section. It took s...

  • Casual Listener
  • Hello! I had my Facebook account to log in to Spotify, but I've decided to get a new "independent" account. Now, I've managed to get my old playlists by adding myself as a follower, but I still can'...
  • xtinaroma
  • Casual Listener
  • 169 Views
  • 2 replies
  • 0 likes
  • Account
  • 169 Views
  • 2 replies
  • 0 likes

Student Discount Premium

I applied for the student discount premium and was charged twice for it. And I still don't have premium I also didn't get a receipt thru email 04425441 is my case number

  • Newbie
  • I applied for the student discount premium and was charged twice for it. And I still don't have premium I also didn't get a receipt thru email 04425441 is my case number
  • user-removed
  • Not applicable
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

Problema con Premium

Hola,El 26 de noviembre, hice el cambio de mi cuenta a Premium, aprovechando el costo de 9 pesos por tres meses. El cargo se hizo a mi tarjeta de crédito, pero mi sesión sigue aparenciendo como una cuenta normal.Ya cerré sesión y reinicié Spotify y n...

  • Newbie
  • Hola, El 26 de noviembre, hice el cambio de mi cuenta a Premium, aprovechando el costo de 9 pesos por tres meses. El cargo se hizo a mi tarjeta de crédito, pero mi sesión sigue aparenciendo como una...
  • 123 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
  • 123 Views
  • 0 replies
  • 0 likes

After the 3 months $.99, will i be billed for the $10

So, I have the deal for 3 months for $.99 of premium. But, after the 3 months, will my premieum automaticly end, or will it start billing me 10 dollars without me knowing?

  • Newbie
  • So, I have the deal for 3 months for $.99 of premium. But, after the 3 months, will my premieum automaticly end, or will it start billing me 10 dollars without me knowing?
  • Adam
  • Roadie
  • 320 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 320 Views
  • 1 replies
  • 0 likes

The 99 cent for 90 days deal.

If I get the 90 days for a dollar deal, does it automatically charge my account at the end of 90 days if I don't send a cancel notice. And How much will it be for if it does. Thanks MO

  • Newbie
  • If I get the 90 days for a dollar deal, does it automatically charge my account at the end of 90 days if I don't send a cancel notice. And How much will it be for if it does. Thanks MO
  • Adam
  • Roadie
  • 419 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 419 Views
  • 1 replies
  • 0 likes

Premium payment charged, Error message in the page.

Hi There. I just grab the offer of 3 months premium for 1 dollar. The payment charged, (twice) but the page says it didn't passed. (I got two conffirmations from my bank that the money was charged). How can I get my account in premium?

  • Newbie
  • Hi There.   I just grab the offer of 3 months premium for 1 dollar.   The payment charged, (twice) but the page says it didn't passed. (I got two conffirmations from my bank that the mo...
  • Nonoyerf
  • Newbie
  • 176 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 176 Views
  • 1 replies
  • 0 likes

How do you search public playlists for a song?

Hi there, I work with an artist and she had a song played over 10,000 times in Spotify Sweden. Obviously we'd like to know where that happened, assuming it's a playlist in order to share and thank whoever did this. How can I search all public playlis...

  • Casual Listener
  • ...hoever did this.   How can I search all public playlists for her song?   I remember being able to do this last year but now I can't find instructions. Thanks in advance.    
  • user-removed
  • Not applicable
  • 828 Views
  • 3 replies
  • 0 likes
  • Other
  • 828 Views
  • 3 replies
  • 0 likes

Paid for two $.99 for 3 months for the same account...

Today I purchased spotify premium for $.99 for 3 months and I was charged twice and now both transacations are pending. Also I can't even use the premium feature because it's not letting me. Can somebody help me or at least cancel both of the subscri...

  • Newbie
  • Today I purchased spotify premium for $.99 for 3 months and I was charged twice and now both transacations are pending. Also I can't even use the premium feature because it's not letting me. Can some...
  • Adam
  • Roadie
  • 308 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
    Subscription
  • 308 Views
  • 1 replies
  • 0 likes

£0.99 for 3 months has put multiple charges on my debit card

Hi, Like most, I saw the £0.99 offer for 3 months and swiftly went to create another account to grab the deal. It wouldn't go through and was getting payment decline messages on the first account I tried (this one) so I created a second but had the s...

  • Newbie
  • Hi,    Like most, I saw the £0.99 offer for 3 months and swiftly went to create another account to grab the deal. It wouldn't go through and was getting payment decline messages on the fi...
  • Adam
  • Roadie
  • 224 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 224 Views
  • 1 replies
  • 0 likes

Nova Conta Premium

Olá, Boa tarde!Acabei de fazer o upgrade da minha conta para Premium, já foi autorizado pela administradora do meu cartão de crédito (recebo SMS sobre as aprovações), porém, minha conta ainda não atualizou, mostra como Free.Como devo proceder?Obrigad...

  • Newbie
  • Olá, Boa tarde! Acabei de fazer o upgrade da minha conta para Premium, já foi autorizado pela administradora do meu cartão de crédito (recebo SMS sobre as aprovações), porém, minha conta ainda não a...
  • 120 Views
  • 0 replies
  • 0 likes
  • Premium
  • 120 Views
  • 0 replies
  • 0 likes

Solved!! change language

Please change my language to the correct one: german Thanks - otherwise i can´t invite any person in my famlie into spotify family

  • Casual Listener
  • Please change my language to the correct one: german  Thanks - otherwise i can´t invite any person in my famlie into spotify family
  • beav3r
  • Casual Listener
  • 236 Views
  • 1 replies
  • 0 likes
  • Account
  • 236 Views
  • 1 replies
  • 0 likes

Me hicieron el cargo, pero no hay modificación

El sábado por todo el día estuve tratando de cambiar mi cuenta a premium, me decía que no se podía, pero se hizo el cargo 2 veces a la tarjeta, pero no hay ninguna modificación en mi cuenta

  • Newbie
  • El sábado por todo el día estuve tratando de cambiar mi cuenta a premium, me decía que no se podía, pero se hizo el cargo 2 veces a la tarjeta, pero no hay ninguna modificación en mi cuenta
  • 126 Views
  • 0 replies
  • 0 likes
  • Subscription
  • 126 Views
  • 0 replies
  • 0 likes