Announcements
Happy Values Week! Today we celebrate *Respect* in the Spotify Stars Program!

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mothical
  • Newbie
  • 156080 Views
  • 175 replies
  • 12 likes
  • Account
    Free
  • 156080 Views
  • 175 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10598 Views
  • 3 replies
  • 10 likes
  • Security
  • 10598 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 506443 Views
  • 985 replies
  • 112 likes
  • Account
  • 506443 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124432 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124432 Views
  • 74 replies
  • 12 likes

Spotify premium

I'm trying to get premium but it's saying there is something wrong with my card. There isn't. I've tried two different cards.

  • Newbie
  • I'm trying to get premium but it's saying there is something wrong with my card. There isn't. I've tried two different cards.
  • Ox1
  • Roadie
  • 208 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 208 Views
  • 1 replies
  • 0 likes

You guys need to make costumer service a lot easier

Hi I have been an avid user of Spotify as a student for quite a while now. I haven't paid for premium in a while, but when i tried to renew it last a couple months ago the payment wouldn't go through on the website, but it went through on my bank acc...

  • Newbie
  • Hi I have been an avid user of Spotify as a student for quite a while now. I haven't paid for premium in a while, but when i tried to renew it last a couple months ago the payment wouldn't go through...
  • Ox1
  • Roadie
  • 181 Views
  • 1 replies
  • 0 likes
  • Premium
  • 181 Views
  • 1 replies
  • 0 likes

No music

None of my music works. If I have to song in a playlist, it won't play, if I delete a song and look it up, still won't play. My playlists skip songs constantly and says the tracks can't be played. I contacted support when the website had nothing to h...

  • Newbie
  • None of my music works. If I have to song in a playlist, it won't play, if I delete a song and look it up, still won't play. My playlists skip songs constantly and says the tracks can't be played. I ...
  • Steph_B
  • Roadie
  • 183 Views
  • 1 replies
  • 0 likes
  • Free
  • 183 Views
  • 1 replies
  • 0 likes

Buying Premium

1. I started the 3 months for 0.99 on my account, but I wanted to give the same promotion to other 2 friends. I was going to buy it for one of them but I was unable to pay for his susbcription. I just kept getting an error with paypal, or it just wou...

  • Newbie
  • 1. I started the 3 months for 0.99 on my account, but I wanted to give the same promotion to other 2 friends. I was going to buy it for one of them but I was unable to pay for his susbcription. I jus...
  • Steph_B
  • Roadie
  • 153 Views
  • 1 replies
  • 0 likes
  • Premium
  • 153 Views
  • 1 replies
  • 0 likes

3 months 9.99

OK so I want to get the 999 premium deal and I logged in using my Facebook account but the problem is the email account that I have for that is not the one I currently use. So now I am not able to access what I just bought does anyone know how to do ...

  • Newbie
  • OK so I want to get the 999 premium deal and I logged in using my Facebook account but the problem is the email account that I have for that is not the one I currently use. So now I am not able to ac...
  • Steph_B
  • Roadie
  • 459 Views
  • 1 replies
  • 0 likes
  • Premium
  • 459 Views
  • 1 replies
  • 0 likes

Family plan problem

I'm trying to add my wife to my family plan but it's no working. It keeps saying that is an invalid address.Both of our accounts are situated in Brazil and when I try to change her postal code it keeps saying that I have to choose a country, but that...

  • Newbie
  • I'm trying to add my wife to my family plan but it's no working. It keeps saying that is an invalid address. Both of our accounts are situated in Brazil and when I try to change her postal code it...
  • Steph_B
  • Roadie
  • 213 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 213 Views
  • 1 replies
  • 0 likes

Solved!! $1 for 3 month promo

I am very disappointed that I paid $14 to get the $1 for a 3 month membership and I have only got premium for 1 month. This is basically stealing money. So I want to know where did my rest of my 2 months went and where $13 went to. This is what I was...

  • Casual Listener
  • I am very disappointed that I paid $14 to get the $1 for a 3 month membership and I have only got premium for 1 month. This is basically stealing money. So I want to know where did my rest of my 2 mo...
  • user-removed
  • Not applicable
  • 493 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 493 Views
  • 2 replies
  • 0 likes

14 days of Spotify outside Sweden?

Help!I have premium, but cant log in on my Spotify. It says I can only use Spotify 14 days outside "my country" in Swedish. It sucks. First of all I am not Swedish but Danish, I have a Swedish telephone number, second of all I am in Sweden, and not "...

  • Casual Listener
  • Help! I have premium, but cant log in on my Spotify. It says I can only use Spotify 14 days outside "my country" in Swedish. It sucks. First of all I am not Swedish but Danish, I have a Swedish tele...
  • Vidervilder
  • Casual Listener
  • 230 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 230 Views
  • 2 replies
  • 0 likes

Spotify Premium Music Gift Card

Hi! If i buy a Spotify Premium Music Gift Card in France for a friend living in Belgium, is he able to use ? Thx

  • Newbie
  • Hi!   If i buy a Spotify Premium Music Gift Card in France for a friend living in Belgium, is he able to use ?   Thx  
  • OviiiOne
  • Community Legend
  • 150 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 150 Views
  • 1 replies
  • 0 likes

i forgot my login pasword and i dont get a email instruction?

I forgot my password and i think the e-mail adres that is used by my account is a old one? what should i do now?

  • Newbie
  • I forgot my password and i think the e-mail adres that is used by my account is a old one?   what should i do now?
  • user-removed
  • Not applicable
  • 252 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 252 Views
  • 2 replies
  • 0 likes

moving country

Hi there,I am trying to change my country from UK to Ireland, yet when i try to do so it is telling me that the card i am using is issued in The united kingdom. This is not the case. Can somebody from support rectify this issue please. Regards Dave

  • Newbie
  • Hi there, I am trying to change my country from UK to Ireland, yet when i try to do so it is telling me that the card i am using is issued in The united kingdom. This is not the case. Can somebody f...
  • user-removed
  • Not applicable
  • 276 Views
  • 2 replies
  • 0 likes
  • Account
  • 276 Views
  • 2 replies
  • 0 likes

HELP

I just signed up for the sudent discount. After it asked for my credit card information, the next page asked what college I go to. I typed in Joliet Junior College and then it said that it was not an accurate school. So I refreshed my page and it too...

  • Newbie
  • I just signed up for the sudent discount. After it asked for my credit card information, the next page asked what college I go to. I typed in Joliet Junior College and then it said that it was not an...
  • user-removed
  • Not applicable
  • 210 Views
  • 2 replies
  • 0 likes
  • Account
    Subscription
  • 210 Views
  • 2 replies
  • 0 likes

Student payment

I went to sign up for student but it didnt let me but i was still charged the $5.42?!

  • Newbie
  • I went to sign up for student but it didnt let me but i was still charged the $5.42?! 
  • user-removed
  • Not applicable
  • 191 Views
  • 1 replies
  • 0 likes
  • Premium
  • 191 Views
  • 1 replies
  • 0 likes

Reset my smartphone and i haven't premium

Hi, i just reset my smartphone moto g3, and when i entered to my account of spotify it doesent show me the premium and my playlist. But when i sign in from my pc, my account is premium and it shows my playlist. Please help.Sory for my english, i'm fr...

  • Newbie
  • Hi, i just reset my smartphone moto g3, and when i entered to my account of spotify it doesent show me the premium and my playlist. But when i sign in from my pc, my account is premium and it shows m...
  • user-removed
  • Not applicable
  • 152 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 152 Views
  • 1 replies
  • 0 likes

Facebook and Spotify stuff

My facebook is connected to my old Spotify account but I would like it to be connected to my new Spotify account. How can I unlink my Facebook from my old spotify account and connect it with the new one?? It's annoyingly difficult..

  • Newbie
  • My facebook is connected to my old Spotify account but I would like it to be connected to my new Spotify account. How can I unlink my Facebook from my old spotify account and connect it with the new ...
  • user-removed
  • Not applicable
  • 149 Views
  • 1 replies
  • 0 likes
  • Account
  • 149 Views
  • 1 replies
  • 0 likes

$12.99 instead of $0.99

I purchased Spotify premium for the 3 month deal of $0.99 but my credit card has been charged $12.99. Why is this?

  • Casual Listener
  • I purchased Spotify premium for the 3 month deal of $0.99 but my credit card has been charged $12.99. Why is this?
  • ethancameron20
  • Casual Listener
  • 396 Views
  • 10 replies
  • 0 likes
  • Account
  • 396 Views
  • 10 replies
  • 0 likes

Paid for premium, charged wrong amount from strange website, and don't have premium

Last night I attempted to purchase Spotify premium. It said I would pay $4.99, so I entered my card, and hit confirm purchase. It then took me back to where I entered my name and school. I was never emailed a receipt. I looked at my bank statement an...

  • Newbie
  • Last night I attempted to purchase Spotify premium. It said I would pay $4.99, so I entered my card, and hit confirm purchase. It then took me back to where I entered my name and school. I was never ...
  • skirt_let
  • Newbie
  • 4878 Views
  • 6 replies
  • 0 likes
  • 4878 Views
  • 6 replies
  • 0 likes

Spotify Upgrade with Goft Card Issue

I purchased a gift card so my son can upgrade to Spotify premium. I upgraded his account at $12.99 a month and then I put in the gift card but it was rejected because it's saying he already has premium? Isn't that what the gift card is for? I'm very ...

  • Newbie
  • I purchased a gift card so my son can upgrade to Spotify premium. I upgraded his account at $12.99 a month and then I put in the gift card but it was rejected because it's saying he already has premi...
  • Oreste
  • Composer
  • 198 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 198 Views
  • 1 replies
  • 0 likes

Where is my premium???

I signed up for premium months ago and everything was fine. I got a new phone but now I have no premium or play list. What's that all about?

  • Newbie
  • I signed up for premium months ago and everything was fine. I got a new phone but now I have no premium or play list. What's that all about?
  • Bittencourt
  • Spotify Star
  • 196 Views
  • 2 replies
  • 0 likes
  • Premium
    Subscription
  • 196 Views
  • 2 replies
  • 0 likes

whont let me log in

When trying to log in to my account it keeps saying that my account already exist like I'm trying to create a new account instead of logging in can't seem to get around this

  • Casual Listener
  • When trying to log in to my account it keeps saying that my account already exist like I'm trying to create a new account instead of logging in can't seem to get around this
  • Bittencourt
  • Spotify Star
  • 263 Views
  • 3 replies
  • 0 likes
  • Login
  • 263 Views
  • 3 replies
  • 0 likes