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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

88948 Views

9 replies

2 likes

Account
Login
  • 88948 Views
  • 9 replies
  • 2 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

759178 Views

18 replies

29 likes

  • 759178 Views
  • 18 replies
  • 29 likes

Student Discount

I'm trying to upgrade to the Student Discount, but I'm not in college, I'm in high school still. Can I still get the discount for being a student?

Casual Listener

I'm trying to upgrade to the Student Discount, but I'm not in college, I'm in high school still.  Can I still get the discount for being a student?

Ox1

Roadie

438 Views

3 replies

0 likes

Premium
  • 438 Views
  • 3 replies
  • 0 likes

Solved!! Someone else is using your account (but they're not...)

Hi So Spotify's been interrupting playback for an hour now, saying someone else is using my account. At first I thought Sonos was causing the problem, ’cus it was acting weird. I removed my Spotify account from Sonos, but it didn’t help. Then I signe...

Casual Listener

Hi   So Spotify's been interrupting playback for an hour now, saying someone else is using my account. At first I thought Sonos was causing the problem, ’cus it was acting weird.   I re...

pedersentom

Casual Listener

600 Views

3 replies

0 likes

Security
  • 600 Views
  • 3 replies
  • 0 likes

Charged for 30 day free trial!!!!

I recently signed up for Spotify premium on the 16/11/2015 for a 30 day free trial, but when I cancelled the following day on the 17/11/2015 I was charged for a months use at £4.99 (student rate), order ID: 817059946019. From looking at the forums, a...

Newbie

I recently signed up for Spotify premium on the 16/11/2015 for a 30 day free trial, but when I cancelled the following day on the 17/11/2015 I was charged for a months use at £4.99 (student rate), or...

ianvega2013

Newbie

251 Views

1 replies

0 likes

Account
Free
Premium
Subscription
  • 251 Views
  • 1 replies
  • 0 likes

Deleted Facebook

I have deleted Facebook and spotify wont let me use My email address as it WAS liked to facebook!!!! So basicaly i try to sign up for an account and it tell me i cant as my email address is in use. I then try to login and i cant as suprise , suprise ...

Newbie

I have deleted Facebook and spotify wont let me use My email address as it WAS liked to facebook!!!!  So basicaly i try to sign up for an account and it tell me i cant as my email address is in...

kbrooksc

Community Legend

225 Views

1 replies

0 likes

Account
  • 225 Views
  • 1 replies
  • 0 likes

Free 30 days Premium offer

Free 30 days Premium offer I had a 7 days free premium. A few times after those 7 days, spotify sent me an email with te text: Probeer Spotify Premium nog 30 dagen gratis uitAls je van je 7-daagse gratis proefversie van Spotify Premium hebt genoten, ...

Newbie

Free 30 days Premium offer    I had a 7 days free premium. A few times after those 7 days, spotify sent me an email with te text: Probeer Spotify Premium nog 30 dagen gratis uit Als je v...

Ox1

Roadie

234 Views

1 replies

0 likes

Account
Free
Premium
Subscription
  • 234 Views
  • 1 replies
  • 0 likes

I changed my credit card, why do i have to wait 3 weeks without spotify?

Hello, I changed my credit card for my Premium account, since there was a problem with the old one. Now, my account is blocked and I have to wait until next month to be able to listen to spotify again... Can't spotify just withdraw the money at the m...

Casual Listener

Hello,   I changed my credit card for my Premium account, since there was a problem with the old one. Now, my account is blocked and I have to wait until next month to be able to listen t...

kbrooksc

Community Legend

203 Views

1 replies

0 likes

Subscription
  • 203 Views
  • 1 replies
  • 0 likes

No full access on my android smartphone

I have spotify unlimited in use for years on my desktop pc and my tablet (which I added later on). No problems and no advertising while using these devices, everything is fine. I lately tried to add my new smart phone as a device. Had short trouble g...

Newbie

I have spotify unlimited in use for years on my desktop pc and my tablet (which I added later on). No problems and no advertising while using these devices, everything is fine.   I lately trie...

jonasherdegen

Community Legend

278 Views

2 replies

0 likes

Account
  • 278 Views
  • 2 replies
  • 0 likes

Solved!! account is not working

Hey spotify so i have a bit of a problem. I have to accounts that i use for spotify, one is my main account that I signed in with facebook and the other is my secondary account that i use at school because i am unable to log into my regular account t...

Newbie

Hey spotify so i have a bit of a problem.   I have to accounts that i use for spotify, one is my main account that I signed in with facebook and the other is my secondary account that i use ...

sebastianbaque

Regular

703 Views

4 replies

0 likes

Other
  • 703 Views
  • 4 replies
  • 0 likes

All playlists lost, after creating account

Hi guys,i really hope you can help me because i am super sad right now: Years ago i started using spotify via facebook account.Now i had to make an account because i wanted to connect my spotify with last.fm.After successfully creating the account al...

Casual Listener

Hi guys, i really hope you can help me because i am super sad right now:   Years ago i started using spotify via facebook account. Now i had to make an account because i wanted to connect my...

172 Views

0 replies

0 likes

Account
Other
  • 172 Views
  • 0 replies
  • 0 likes

Solved!! Premium Offer

    

Newbie

     

sebastianbaque

Regular

521 Views

2 replies

0 likes

Premium
  • 521 Views
  • 2 replies
  • 0 likes

Solved!! Cannot Create Device Password

So I'm going through the process of trying to log in to spotify on my new android phone. I can lot in with spotify, but am permanently 'offline', and evidently need to sign in with my device password. I go through the process of requesting a device p...

Casual Listener

So I'm going through the process of trying to log in to spotify on my new android phone.   I can lot in with spotify, but am permanently 'offline', and evidently need to sign in with my device...

AmandaO

Newbie

43323 Views

76 replies

7 likes

Account
  • 43323 Views
  • 76 replies
  • 7 likes

Unable to mark message as read or delete.

Hi, I received some kind of spam messages 4 months ago.This is the sender: https://open.spotify.com/user/afgrkfp%3Fs%3F Unfortunately i can not mark this message as read, so i permanently have a 1 next to my inbox.I have tried it via web, desktop and...

Newbie

Hi, I received some kind of spam messages 4 months ago. This is the sender: https://open.spotify.com/user/afgrkfp%3Fs%3F   Unfortunately i can not mark this message as read, so i pe...

286 Views

0 replies

0 likes

Account
  • 286 Views
  • 0 replies
  • 0 likes

first months

I got a free spotify but today I saw a promotion about my first months in $9.00 pesos so I enter the credt card and the charge but my profile still free, so I want to know what happened, because I paid for that and I recieve a email from my bank abou...

Newbie

I got a free spotify but today I saw a promotion about my first months in $9.00 pesos so I enter the credt card and the charge but my profile still free, so I want to know what happened, because I pa...

Ox1

Roadie

215 Views

1 replies

0 likes

Premium
  • 215 Views
  • 1 replies
  • 0 likes

Account hacked

Hey everyone, first time posting here but I can't find a way to contact spotify directly. I have owned a Spotify account for almost two years now, I believe, and have been a premium user for over a year. I noticed two weeks ago that while I was drivi...

Newbie

Hey everyone, first time posting here but I can't find a way to contact spotify directly.    I have owned a Spotify account for almost two years now, I believe, and have been a premium us...

184 Views

0 replies

0 likes

Account
Premium
  • 184 Views
  • 0 replies
  • 0 likes

CHarged but was never verified

HI, i was goign to sign up for spotify premium for students but found out i wasnt eligble becuase im still in high school. So i couldnt continue with getting premium but they still charged me even though I didnt get the premium becuase i couldnt be v...

Newbie

HI, i was goign to sign up for spotify premium for students but found out i wasnt eligble becuase im still in high school. So i couldnt continue with getting premium but they still charged me even th...

user-removed

Not applicable

877 Views

14 replies

0 likes

Premium
  • 877 Views
  • 14 replies
  • 0 likes

facebook and my account

when i subscribed i did it through facebook, is the any chance i could change that and have an account only with my email without changing anything of my account and without the neccessity of subscribing me again?

Newbie

when i subscribed i did it through facebook,  is the any chance i could change that and have an account only with my email without changing anything of my account and without the neccessity of s...

Jones38

Casual Listener

301 Views

2 replies

1 likes

Account
Premium
Subscription
  • 301 Views
  • 2 replies
  • 1 likes

Change spotify facebook account

Hi, years ago I made a free spotify account through my facebook, now I have a new premium account, I want to connect the new with my facebook but the old one won't let me, is there any way the old one can be deleted so I can connect the new one to fa...

Newbie

Hi, years ago I made a free spotify account through my facebook, now I have a new premium account, I want to connect the new with my facebook but the old one won't let me, is there any way the old on...

ziul88

Casual Listener

239 Views

1 replies

1 likes

Account
Premium
  • 239 Views
  • 1 replies
  • 1 likes

missing premium got my card charged

I signed up for the premium and It charged my card but I can't use it still says I'm free. I need this fixed If im.paying for it please I tried logging out and reinstalling but nothing.

Newbie

I signed up for the premium and It charged my card but I can't use it still says I'm free. I need this fixed If im.paying for it please I tried logging out and reinstalling but nothing.

Ox1

Roadie

281 Views

1 replies

0 likes

Account
Premium
Subscription
  • 281 Views
  • 1 replies
  • 0 likes

Family subscriotion

I am planning on adding my eldest daughter on to my Premium membership and change my subscriptionto "family" . . . I would also like to add my 9 year old daughter too - but for some reason age limit is 13 years . . .why this restriction - does Spotif...

Newbie

I am planning on adding my eldest daughter on to my Premium membership and change my subscription to "family" . . . I would also  like to add my 9 year old daughter too - but for some reason ag...

341 Views

0 replies

2 likes

Subscription
  • 341 Views
  • 0 replies
  • 2 likes

Cobro indebido

Buenas. En Junio de este año me registré en Spotify y compré Spotify Premium con una cuenta de Facebook que fue bloqueada y posteriormente (En Agosto) eliminada. En Septiembre de este año Spotify se me desconectó por sí solo del móvil y me fue imposi...

Newbie

Buenas.    En Junio de este año me registré en Spotify y compré Spotify Premium con una cuenta de Facebook que fue bloqueada y posteriormente (En Agosto) eliminada. En Septiembre de este ...

308 Views

0 replies

0 likes

Login
Other
Premium
Subscription
  • 308 Views
  • 0 replies
  • 0 likes