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Please see below the most popular frequently asked questions.

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Forum Posts

Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Loneliest_Cabin
  • Community Manager
  • 280565 Views
  • 822 replies
  • 84 likes
  • Account
  • 280565 Views
  • 822 replies
  • 84 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1133441 Views
  • 118 replies
  • 107 likes
  • Account
  • 1133441 Views
  • 118 replies
  • 107 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 75728 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 75728 Views
  • 63 replies
  • 8 likes

Account not registered

Pretty straightforward, for some reason whenever I try to log on to my main premium account it lets me in for 2 before throwing out and saying it wrong username or password, ofc I then proceeded to trying the reset password feature but it shortly sai...

  • Casual Listener
  • Pretty straightforward, for some reason whenever I try to log on to my main premium account it lets me in for 2 before throwing out and saying it wrong username or password, ofc I then proceeded to t...
  • 189 Views
  • 0 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
    Security
  • 189 Views
  • 0 replies
  • 0 likes

Charged a month later

I cancelled my account a month ago and still got charged, I followed all the steps in the contact form, but I complete it and it brings me right back to where I started, I want a phone number, or some place I can submit a ticket. I loved spotify unti...

  • Newbie
  • I cancelled my account a month ago and still got charged, I followed all the steps in the contact form, but I complete it and it brings me right back to where I started, I want a phone number, or som...
  • 63 Views
  • 0 replies
  • 0 likes
  • Subscription
  • 63 Views
  • 0 replies
  • 0 likes

Problem Registering For Premium

I want to upgrade, but whenever I put in my card info it says oops please try again later. I've tried different browsers.I've tried on my iphone, but that subscription costs 12.99/month.I've done a 30 day trial already, but the only option is to do a...

  • Casual Listener
  • I want to upgrade, but whenever I put in my card info it says oops please try again later.   I've tried different browsers. I've tried on my iphone, but that subscription costs 12.99/month. ...
  • TLash02
  • Casual Listener
  • 165 Views
  • 3 replies
  • 0 likes
  • Premium
  • 165 Views
  • 3 replies
  • 0 likes

Can someone help please ?

I cant find and answer if its legal to use a VPN from other countries where spotify isnt available to use it, yes or no ? Thank you

  • Regular
  • I cant find and answer if its legal to use a VPN from other countries where spotify isnt available to use it, yes or no ? Thank you
  • 68 Views
  • 0 replies
  • 0 likes
  • Account
  • 68 Views
  • 0 replies
  • 0 likes

Spotify will not accept any of my payment methods

Hello, I have tried to re-sign up for Spotify premium because my credit card got canceled. However spotify will not accept any of my 3 credit cards, and I know they are not over the limit or canceled because I have use all three within the last coupl...

  • Casual Listener
  • Hello,   I have tried to re-sign up for Spotify premium because my credit card got canceled.  However spotify will not accept any of my 3 credit cards, and I know they are not over the li...
  • pnatoli
  • Casual Listener
  • 231 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 231 Views
  • 2 replies
  • 0 likes

Rogers Share Everything

I am a Rogers accountholder and I recently got Spotify Premium which I can share with 2 other people.I cannot figure out how to share or give them spotify premium though.Someone please tell me the exact steps how. Thanks!

  • Newbie
  • I am a Rogers accountholder and I recently got Spotify Premium which I can share with 2 other people. I cannot figure out how to share or give them spotify premium though. Someone please tell me th...
  • melissal0108
  • Newbie
  • 2819 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Premium
  • 2819 Views
  • 3 replies
  • 0 likes

Want to upgrade but none of my cards are working!

So i had the 4.99 student discount coming off of my credit card. for some reason they stopped debiting my card and when i tried to renew none of my credit cards work. helppppp

  • Newbie
  • So i had the 4.99 student discount coming off of my credit card. for some reason they stopped debiting my card and when i tried to renew none of my credit cards work. helppppp
  • kewkiemeelk
  • Newbie
  • 137 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 137 Views
  • 1 replies
  • 0 likes

"Can't play current track"

I can't play any of my music. The "Can't play current track" comes up in a blue banner at the top. I've recently changed from premium to a student premium account, so I still have premium, I'm just paying less.I've tried the high-quality streaming bu...

  • Newbie
  • I can't play any of my music. The "Can't play current track" comes up in a blue banner at the top.   I've recently changed from premium to a student premium account, so I still have premium, I...
  • sinapetersen
  • Gig Goer
  • 116 Views
  • 1 replies
  • 0 likes
  • 116 Views
  • 1 replies
  • 0 likes

Solved!! payed but no premuim

Hello first why is it so hard to get support ? Oke but i have payed with paypal it is from my paypal ? but it never said that i get premuim it now some weeks ago but still nothing ? anybody support ? thats can help that i need to send a payment print...

  • Casual Listener
  • Hello first why is it so hard to get support ?   Oke but i have payed with paypal it is from my paypal ?   but it never said that i get premuim it now some weeks ago   but still ...
  • RodrigoFramrose
  • Newbie
  • 205 Views
  • 5 replies
  • 0 likes
  • Premium
  • 205 Views
  • 5 replies
  • 0 likes

Charged twice and STILL no premium

I decided to take advantage of the wonderful premium sevice that you all love to rave about in your persistent advertising. I was charged twice, and still have the status of 'free' on my account. Your customer service is aversive and is really lackin...

  • Visitor
  • I decided to take advantage of the wonderful premium sevice that you all love to rave about in your persistent advertising.  I was charged twice, and still have the status of 'free' on my acc...
  • Pahur8
  • Newbie
  • 118 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 118 Views
  • 1 replies
  • 0 likes

Account automatically renewed for Premium today. If I cancel...

So my account was automatically renewed TODAY for Premium ($10/month) after my 3-month for $0.99 promotion ended. If I cancel today, will I still have Premium benefits until the end of this month's bill cycle, or will my account be automatically back...

  • Newbie
  • So my account was automatically renewed TODAY for Premium ($10/month) after my 3-month for $0.99 promotion ended. If I cancel today, will I still have Premium benefits until the end of this month's b...
  • Nico
  • Community Legend
  • 158 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 158 Views
  • 1 replies
  • 0 likes

renew

Helloi canceled my subscription but now i cant renew it .. it says "Tüh, kartın veya ödeme sağlayıcın kötü bir gün geçiriyor galiba. Merak etme, senden hiç ücret alınmadı. Tekrar dene veya başka bir ödeme yöntemi kullan. "i dont understand what is wr...

  • Newbie
  • Hello i canceled my subscription but now i cant renew it ..  it says " Tüh, kartın veya ödeme sağlayıcın kötü bir gün geçiriyor galiba. Merak etme, senden hiç ücret alınmadı. Tekrar dene vey...
  • 574 Views
  • 0 replies
  • 6 likes
  • Premium
    Subscription
  • 574 Views
  • 0 replies
  • 6 likes

Need help with getting refund

I just seen that I been charged my account since july, I have the app for Spotify but I haven't been using the premium. Someone please help

  • Newbie
  • I just seen that I been charged my account since july, I have the app for Spotify but I haven't been using the premium. Someone please help
  • 58 Views
  • 0 replies
  • 0 likes
  • Subscription
  • 58 Views
  • 0 replies
  • 0 likes

Can't upgrade my accout

I am trying to upgrade my account but whenever I put in my credit card information (tried multiple cards several times each and all cards have funds) and I continue to get an extremely frustrating "oops something went wrong message" . And yes the cou...

  • Casual Listener
  • I am trying to upgrade my account but whenever I put in my credit card information (tried multiple cards several times each and all cards have funds) and I continue to get an extremely frustrating "o...
  • Caseyvaniten
  • Casual Listener
  • 150 Views
  • 4 replies
  • 0 likes
  • Subscription
  • 150 Views
  • 4 replies
  • 0 likes

Need to DEACTIVATE my facebook page but now can't use Spotify since it's linked HELP

What do I do? I have premium, can I transfer it over to my brother's facebook email account login? I don't understand how to get rid of my facebook without my spotify shutting down.

  • Newbie
  • What do I do?   I have premium, can I transfer it over to my brother's facebook email account login? I don't understand how to get rid of my facebook without my spotify shutting down.
  • Joeljandro24
  • Newbie
  • 126 Views
  • 1 replies
  • 0 likes
  • Account
  • 126 Views
  • 1 replies
  • 0 likes

Is it Legal ?

So im a big music fan and , my friend told me about spotify but since its not available in my country im not sure if i can use it, that is why i want if somone can clarify, is it Legal yes or no to use a VPN to change country and be able to use spoti...

  • Regular
  • So im a big music fan and , my friend told me about spotify but since its not available in my country im not sure if i can use it, that is why i want if somone can clarify, is it Legal yes or no to u...
  • 347 Views
  • 0 replies
  • 0 likes
  • Account
    Free
    Login
  • 347 Views
  • 0 replies
  • 0 likes

More payment options.

I joined Spotify and did the free 60day trial. When that trial finished I decided to cancelled it and just do the free perscription. Its been fine the last month and then I just checked my bank account and I've been charged. I checked my account and ...

  • Newbie
  • I joined Spotify and did the free 60day trial. When that trial finished I decided to cancelled it and just do the free perscription. Its been fine the last month and then I just checked my bank accou...
  • 64 Views
  • 0 replies
  • 0 likes
  • Account
  • 64 Views
  • 0 replies
  • 0 likes

Not receiving device password email!!!

Come on! Why does Spotify always give me a problem with this topic? I have requested device password emails a dozen times in my accounts existence and I still never got anything!

  • Newbie
  • Come on! Why does Spotify always give me a problem with this topic? I have requested device password emails a dozen times in my accounts existence and I still never got anything!
  • 84 Views
  • 0 replies
  • 0 likes
  • Account
    Login
    Other
  • 84 Views
  • 0 replies
  • 0 likes

Bought Student Premium but got charged twice

Hi! I bought Spotify student subscription and I got charged twice. The first time it charged me but the verification failed. I tried again and this time it went through. I checked my statement online and noticed that I was charged twice. How can I ge...

  • Newbie
  • Hi!  I bought Spotify student subscription and I got charged twice.  The first time it charged me but the verification failed.  I tried again and this time it went through. I checked m...
  • 65 Views
  • 0 replies
  • 0 likes
  • Account
    Subscription
  • 65 Views
  • 0 replies
  • 0 likes

LOST BOTH PASSWORD AND EMAIL ADRESS

I lost both my password AND my email adress is long gone in virus attack. How do I get to change anything in my account? Im now logged in through my facebook account, but if I would like to change my password I need a password and the other way arrou...

  • Newbie
  • I lost both my password AND my email adress is long gone in virus attack. How do I get to change anything in my account? Im now logged in through my facebook account, but if I would like to change my...
  • 120 Views
  • 0 replies
  • 0 likes
  • Account
    Login
  • 120 Views
  • 0 replies
  • 0 likes