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Please see below the most popular frequently asked questions.

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Forum Posts

Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • orenmagen
  • Casual Listener
  • 282153 Views
  • 829 replies
  • 87 likes
  • Account
  • 282153 Views
  • 829 replies
  • 87 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1134086 Views
  • 118 replies
  • 107 likes
  • Account
  • 1134086 Views
  • 118 replies
  • 107 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 76085 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 76085 Views
  • 63 replies
  • 8 likes

Need to DEACTIVATE my facebook page but now can't use Spotify since it's linked HELP

What do I do? I have premium, can I transfer it over to my brother's facebook email account login? I don't understand how to get rid of my facebook without my spotify shutting down.

  • Newbie
  • What do I do?   I have premium, can I transfer it over to my brother's facebook email account login? I don't understand how to get rid of my facebook without my spotify shutting down.
  • Joeljandro24
  • Newbie
  • 126 Views
  • 1 replies
  • 0 likes
  • Account
  • 126 Views
  • 1 replies
  • 0 likes

Is it Legal ?

So im a big music fan and , my friend told me about spotify but since its not available in my country im not sure if i can use it, that is why i want if somone can clarify, is it Legal yes or no to use a VPN to change country and be able to use spoti...

  • Regular
  • So im a big music fan and , my friend told me about spotify but since its not available in my country im not sure if i can use it, that is why i want if somone can clarify, is it Legal yes or no to u...
  • 352 Views
  • 0 replies
  • 0 likes
  • Account
    Free
    Login
  • 352 Views
  • 0 replies
  • 0 likes

More payment options.

I joined Spotify and did the free 60day trial. When that trial finished I decided to cancelled it and just do the free perscription. Its been fine the last month and then I just checked my bank account and I've been charged. I checked my account and ...

  • Newbie
  • I joined Spotify and did the free 60day trial. When that trial finished I decided to cancelled it and just do the free perscription. Its been fine the last month and then I just checked my bank accou...
  • 64 Views
  • 0 replies
  • 0 likes
  • Account
  • 64 Views
  • 0 replies
  • 0 likes

Not receiving device password email!!!

Come on! Why does Spotify always give me a problem with this topic? I have requested device password emails a dozen times in my accounts existence and I still never got anything!

  • Newbie
  • Come on! Why does Spotify always give me a problem with this topic? I have requested device password emails a dozen times in my accounts existence and I still never got anything!
  • 84 Views
  • 0 replies
  • 0 likes
  • Account
    Login
    Other
  • 84 Views
  • 0 replies
  • 0 likes

Bought Student Premium but got charged twice

Hi! I bought Spotify student subscription and I got charged twice. The first time it charged me but the verification failed. I tried again and this time it went through. I checked my statement online and noticed that I was charged twice. How can I ge...

  • Newbie
  • Hi!  I bought Spotify student subscription and I got charged twice.  The first time it charged me but the verification failed.  I tried again and this time it went through. I checked m...
  • 65 Views
  • 0 replies
  • 0 likes
  • Account
    Subscription
  • 65 Views
  • 0 replies
  • 0 likes

LOST BOTH PASSWORD AND EMAIL ADRESS

I lost both my password AND my email adress is long gone in virus attack. How do I get to change anything in my account? Im now logged in through my facebook account, but if I would like to change my password I need a password and the other way arrou...

  • Newbie
  • I lost both my password AND my email adress is long gone in virus attack. How do I get to change anything in my account? Im now logged in through my facebook account, but if I would like to change my...
  • 120 Views
  • 0 replies
  • 0 likes
  • Account
    Login
  • 120 Views
  • 0 replies
  • 0 likes

Can somone clarify pls ?

So im a big music fan and , my friend told me about spotify but since its not available in my country im not sure if i can use it, that is why i want if somone can clarify, is it Legal yes or no to use a vpn to change country and be able to use spoti...

  • Regular
  •   So im a big music fan and , my friend told me about spotify but since its not available in my country im not sure if i can use it, that is why i want if somone can clarify, is it Legal yes or ...
  • 88 Views
  • 0 replies
  • 0 likes
  • Account
    Free
    Subscription
  • 88 Views
  • 0 replies
  • 0 likes

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  • Regular
  • s
  • 57 Views
  • 0 replies
  • 0 likes
  • Subscription
  • 57 Views
  • 0 replies
  • 0 likes

My Premium Account Has Been Hacked! Urgent Help Needed!

Someone has hacked my premium account - changed my email, password, gender and date of birth. And have been listening to music I would never listen to over the past few days I can only still log in because it's linked to my facebook account so I've g...

  • Newbie
  • Someone has hacked my premium account - changed my email, password, gender and date of birth. And have been listening to music I would never listen to over the past few days   I can only still...
  • 101 Views
  • 0 replies
  • 0 likes
  • Security
  • 101 Views
  • 0 replies
  • 0 likes

did not pay premium account but enjoying benefots of it

I applied for a 30 day free trial through Globe Telecom Last month. The problem is, it's already been more than 30 days yet I am still enjoying the benefits a premium user would. I got a notification saying my Spotify Premium free trial was supposed ...

  • Newbie
  • I applied for a 30 day free trial through Globe Telecom Last month. The problem is, it's already been more than 30 days yet I am still enjoying the benefits a premium user would. I got a notification...
  • 110 Views
  • 0 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
    Unlimited
  • 110 Views
  • 0 replies
  • 0 likes

Spotify + Vodafone

Hi Everyone, I recenlty signed a new deal with Vodafone that gives 24 months Spotify Premium. I have cancelled my own Spotify Premium subscription. The problem is that whe I try to avail of the offer from Vodafone it says that I cannot activate Premi...

  • Newbie
  • Hi Everyone,   I recenlty signed a new deal with Vodafone that gives 24 months Spotify Premium. I have cancelled my own Spotify Premium subscription. The problem is that whe I try to avail of ...
  • Ox1
  • Roadie
  • 102 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 102 Views
  • 1 replies
  • 0 likes

cancelled spotify and still got charged

I nees to talk to customer service i cancled spotify premium and the still took money out of my account with put an over draft fee on my account how can i fix this?

  • Newbie
  • I nees to talk to customer service i cancled spotify premium and the still took money out of my account with put an over draft fee on my account how can i fix this?
  • Ox1
  • Roadie
  • 84 Views
  • 1 replies
  • 0 likes
  • Account
  • 84 Views
  • 1 replies
  • 0 likes

Premium account hacked - no contact from Spotify yet. What do I do now?

My account has been hacked and they have changed email and user name. I received an email from Spotify a few days ago saying my email had been changed and if this was me, all was well and good, if it wasn't me let them know and they will look in to i...

  • Casual Listener
  • My account has been hacked and they have changed email and user name.  I received an email from Spotify a few days ago saying my email had been changed and if this was me, all was well and good...
  • 110 Views
  • 0 replies
  • 0 likes
  • Premium
  • 110 Views
  • 0 replies
  • 0 likes

SERIOUS HELP NEEDED - Account may have been hacked

Hi all, I recently joined Spotify and upgraded my account to premium and everything was going fine until the other day when I was trying to access the app. Normally I use a combination of my phone and my PC for spotify however I noticed It suddenly s...

  • Newbie
  • Hi all,   I recently joined Spotify and upgraded my account to premium and everything was going fine until the other day when I was trying to access the app. Normally I use a combination of my...
  • 155 Views
  • 0 replies
  • 0 likes
  • Login
  • 155 Views
  • 0 replies
  • 0 likes

Double account

I started out with a free account that was connected to my facebook. When i got premium i had a totaly empty spotify account with username and i was not able to connect to facebook to share with friends. When i logged out and back in with facebook my...

  • Newbie
  • I started out with a free account that was connected to my facebook. When i got premium i had a totaly empty spotify account with username and i was not able to connect to facebook to share with frie...
  • JoeThomas
  • Community Legend
  • 101 Views
  • 1 replies
  • 0 likes
  • Account
  • 101 Views
  • 1 replies
  • 0 likes

Solved!! Cancelling

Do I need to cancel Spotify if I am using free version? I am able to get premium for 2 years with my Rogers share everything plan. I don'T want to be automatically switched to premium and pay a fee when I can get it for no charge.

  • Visitor
  • Do I need to cancel Spotify if I am using free version? I am able to get premium for 2 years with my Rogers share everything plan. I don'T want to be automatically switched to premium and pay a fee w...
  • JoeThomas
  • Community Legend
  • 239 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 239 Views
  • 3 replies
  • 0 likes

Solved!! Recover deleted playlist

Hi there! I deleted my playlist "Shred a lert" by mistake. My username is Kadd3 and i would be more than happy if you could get it back for me.Much Love!

  • Casual Listener
  • Hi there!   I deleted my playlist "Shred a lert" by mistake. My username is Kadd3 and i would be more than happy if you could get it back for me. Much Love!
  • Nico
  • Community Legend
  • 147 Views
  • 3 replies
  • 0 likes
  • Premium
  • 147 Views
  • 3 replies
  • 0 likes

Can not read Pin code on spotify card

So basically I am unable to read the pin code beacuse some letters got scrapped of. So what am I supposed to do? Please help me :))))

  • Visitor
  • So basically I am unable to read the pin code beacuse some letters got scrapped of. So what am I supposed to do? Please help me :))))
  • user-removed
  • Not applicable
  • 151 Views
  • 2 replies
  • 0 likes
  • 151 Views
  • 2 replies
  • 0 likes

remove community account

In one or another way a Spotify Community account was created for me. Could someone please delete it for me as I don't need it. I want to keep my Spotify account! Kind Regards,Bart

  • Newbie
  • In one or another way a Spotify Community account was created for me. Could someone please delete it for me as I don't need it. I want to keep my Spotify account!   Kind Regards, Bart
  • 70 Views
  • 0 replies
  • 0 likes
  • Account
  • 70 Views
  • 0 replies
  • 0 likes

Deleting

I have the problem that spotify doens't answer to my request at all. Over the contact Formular i get a description how to delete my account, there is a link to the contact Formular and i get back to the page I started.. You can't be serious! Please d...

  • Casual Listener
  • I have the problem that spotify doens't answer to my request at all. Over the contact Formular i get a description how to delete my account, there is a link to the contact Formular and i get back to ...
  • Ottele65864
  • Casual Listener
  • 211 Views
  • 5 replies
  • 0 likes
  • Security
  • 211 Views
  • 5 replies
  • 0 likes