Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 335343 Views
  • 890 replies
  • 105 likes
  • Account
  • 335343 Views
  • 890 replies
  • 105 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1147915 Views
  • 119 replies
  • 110 likes
  • Account
  • 1147915 Views
  • 119 replies
  • 110 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 86061 Views
  • 68 replies
  • 9 likes
  • Account
    Login
    Premium
  • 86061 Views
  • 68 replies
  • 9 likes

Solved!! Exibição de nome e foto de usuário

Eu quero mudar o nome de exibição do meu usário e, se possível, a foto. Estou ciente que não é possível alterar o nome para login, mas quero apenas mudar como aparece para meus amigos. Eu desativei minha conta do Facebook - que estava vinculada à con...

  • Visitor
  • Eu quero mudar o nome de exibição do meu usário e, se possível, a foto. Estou ciente que não é possível alterar o nome para login, mas quero apenas mudar como aparece para meus amigos.   Eu de...
  • Luan
  • Spotify Star
  • 1130 Views
  • 3 replies
  • 0 likes
  • Account
  • 1130 Views
  • 3 replies
  • 0 likes

Accidental purchase of spotify premium, help me ?

Hi, i accidently purchased spotify premium on my credit card...Is there a way to cancel this purchase?thanks

  • Visitor
  • Hi, i accidently purchased spotify premium on my credit card... Is there a way to cancel this purchase? thanks
  • Jose_M
  • Spotify Star
  • 373 Views
  • 1 replies
  • 0 likes
  • Account
  • 373 Views
  • 1 replies
  • 0 likes

Account security

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueFirst of all, all of these devices aren't even mine as I'm been using google pixel for the pa...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue First o...
  • PrettyMuchSwiss
  • Composer
  • 255 Views
  • 1 replies
  • 0 likes
  • Account
    Security
    Subscription
  • 255 Views
  • 1 replies
  • 0 likes

Brand Account / Radiostation / Playlists

Hey there,i couldn't find a satisfying answer anywhere to my following question, so i hope that somebody can help me out here. I'm working for a radio show on a quite popular radio station. We would like to create a "brand" account for our show, wher...

  • Casual Listener
  • Hey there, i couldn't find a satisfying answer  anywhere to my following question, so i hope that somebody can help me out here.  I'm working for a radio show on a quite popular radio sta...
  • HNTRS
  • Music Fan
  • 809 Views
  • 3 replies
  • 0 likes
  • Account
  • 809 Views
  • 3 replies
  • 0 likes

Solved!! Commercial/ads on family premium account

PlanPremiumCountrySweden DevicePCOperating SystemWindows 10 My Question or IssueWhy am I getting ads in the desktop application for buying shirts and stuff when being on a premium account? To me it kind of contradicts the purpose of being on a family...

  • Casual Listener
  • Plan Premium Country Sweden   Device PC Operating System Windows 10   My Question or Issue Why am I getting ads in the desktop application for buying shirts and stuff when being ...
  • PrettyMuchSwiss
  • Composer
  • 729 Views
  • 4 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 729 Views
  • 4 replies
  • 0 likes

Close my Daughter's Account

My daughter has a Spotify Premium Account. She died 2 weeks ago, and we do not have passwords to access her computer nor her mobile phone. Her bank account is frozen - so Account Payments will not be made when the Direct Debit comes through.As you ca...

  • Casual Listener
  • My daughter has a Spotify Premium Account. She died 2 weeks ago, and we do not have passwords to access her computer nor her mobile phone. Her bank account is frozen - so Account Payments will not be...
  • Emilia_8
  • Community Legend
  • 449 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 449 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify freezes up on Sony Android tv after 2 or 3 songs every time I use it.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Peter
  • Spotify Legend
  • 511 Views
  • 1 replies
  • 0 likes
  • Premium
  • 511 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution 'You've reached the monthly free time limit' error

PlanFreeCountryJapanDevice(iPhone 7 Plus)Operating System(iOS 12) My Question or Issue Regarding the title, if I remember correctly, Spotify already removed the song amount restrictions that can be played, meaning that it free version could also play...

  • Casual Listener
  • Plan Free Country Japan Device (iPhone 7 Plus) Operating System (iOS 12)   My Question or Issue   Regarding the title, if I remember correctly, Spotify already removed the song a...
  • Peter
  • Spotify Legend
  • 3157 Views
  • 6 replies
  • 0 likes
  • Free
    Other
  • 3157 Views
  • 6 replies
  • 0 likes

Superuser Contribution Account compromised

Someone has compromised my account. They got in, changed the PW, email, and profile information BUT have left my phone number on file. THE EMAIL FOR IT SAYS SPOTY SELLER. I'm concerned that my access to the account is running on borrowed time and tha...

  • Newbie
  • Someone has compromised my account. They got in, changed the PW, email, and profile information BUT have left my phone number on file. THE EMAIL FOR IT SAYS SPOTY SELLER. I'm concerned that my access...
  • Mario
  • Spotify Legend
  • 714 Views
  • 3 replies
  • 0 likes
  • Login
    Security
    Subscription
  • 714 Views
  • 3 replies
  • 0 likes

Some is using my account

PlanPremiumCountryAustraliaDevicePCOperating SystemWindows 10 My Question or IssueOccasionally i logon to spotify to find someone using my account through web player. I've tried resetting my account passwords and stuff. Even tried contacting them wit...

  • Visitor
  • Plan Premium Country Australia Device PC Operating System Windows 10   My Question or Issue Occasionally i logon to spotify to find someone using my account through web player. I've tr...
  • Brunelicia
  • Community Legend
  • 251 Views
  • 1 replies
  • 0 likes
  • Security
  • 251 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Recently played not updating on Home page - for all devices

PlanPremiumDeviceSamsung S7, Windows 10 Desktop App, Windows 10 Metro App, Google Nexus 2, Playstation 4 My Question or IssueMy recently played items aren't updating on any of my apps on any of my devices

  • Regular
  • Plan Premium Device Samsung S7, Windows 10 Desktop App, Windows 10 Metro App, Google Nexus 2, Playstation 4   My Question or Issue My recently played items aren't updating on any of my app...
  • Peter
  • Spotify Legend
  • 25488 Views
  • 8 replies
  • 9 likes
  • Account
    Premium
  • 25488 Views
  • 8 replies
  • 9 likes

Superuser Contribution Account email

I'm trying to acces to my profile spotify but I forgot the password, I can't reimpost it because I don't receive any email from Spotify, it seems that my account isn't connect to an email, it's so strange

  • Casual Listener
  • I'm trying to acces to my profile spotify but I forgot the password, I can't reimpost it because I don't receive any email from Spotify, it seems that my account isn't connect to an email, it's so st...
  • Petya
  • Community Legend
  • 621 Views
  • 3 replies
  • 0 likes
  • Account
  • 621 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cant log in to my account

Hi. i'm having problems logging in to my spotify account. i used it last night and when i tried to log on today it says "error code 3". i do unfortunately not have any email connected to my spotify, but when i tried to create a new accout it said its...

  • Visitor
  • Hi. i'm having problems logging in to my spotify account. i used it last night and when i tried to log on today it says "error code 3". i do unfortunately not have any email connected to my spotify, ...
  • Petya
  • Community Legend
  • 640 Views
  • 2 replies
  • 0 likes
  • Login
  • 640 Views
  • 2 replies
  • 0 likes

Podcast published but no artist profile?

I've been publishing my podcast to Spotify for a few weeks now, but I don't seem to be able to "claim" it or do anything else with it including see stats. When I go to Spotify for Podcasters, it starts me looping back through submitting my RSS feed a...

  • Visitor
  • I've been publishing my podcast to Spotify for a few weeks now, but I don't seem to be able to "claim" it or do anything else with it including see stats.  When I go to Spotify for Podcasters, i...
  • user-removed
  • Not applicable
  • 851 Views
  • 2 replies
  • 1 likes
  • Other
  • 851 Views
  • 2 replies
  • 1 likes

Superuser Contribution Account connects to fake accounts?

Free/Premium: PremiumCountry: GermanyDevice: All Hi there, on January 14th something strange happened on my Spotify account: Every few minutes the music play stopped because a different device overtook. Everytime it was an iPhone from a female. But e...

Bildschirmfoto 2020-01-14 um 17.18.58.png Bildschirmfoto 2020-01-14 um 17.11.54.png Bildschirmfoto 2020-01-14 um 17.29.39.png
  • Newbie
  • Free/Premium: Premium Country: Germany Device: All   Hi there, on January 14th something strange happened on my Spotify account: Every few minutes the music play stopped because a different ...
  • Zman5
  • Visitor
  • 4835 Views
  • 13 replies
  • 1 likes
  • Account
    Other
  • 4835 Views
  • 13 replies
  • 1 likes

Solved!! Facebook account deletion

I sent the request to delete Facebook account, I wanted to know if my spotify profile will be deleted. I don't want to lose all my playlists.

  • Visitor
  • I sent the request to delete Facebook account, I wanted to know if my spotify profile will be deleted. I don't want to lose all my playlists.
  • Emilia_8
  • Community Legend
  • 290 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 290 Views
  • 1 replies
  • 0 likes

It seems like there's someone else on my account, random songs/playlists get followed.

PlanPremiumCountryBelgiumDeviceLG V30Operating SystemAndroid 9 My Question or IssueSo when I'm listening to music, the music suddenly changes to these playlists with beats in them. I have logged out of every device, changed my password on facebook, e...

  • Newbie
  • Plan Premium Country Belgium Device LG V30 Operating System Android 9   My Question or Issue So when I'm listening to music, the music suddenly changes to these playlists with beats in...
  • OneByBoo
  • Rising Star 4
  • 225 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 225 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account login and creation

CountryJordanDeviceSamsung Galaxy S8+IssueI recently had a Spotify account using an email (let's call this email "A") then I deleted it like a week ago, whenever I go to create a new account using that email it tells me "this email is already connect...

  • Casual Listener
  • Country Jordan Device Samsung Galaxy S8+ Issue I recently had a Spotify account using an email (let's call this email "A") then I deleted it like a week ago, whenever I go to create a new accoun...
  • Bassem
  • Casual Listener
  • 855 Views
  • 6 replies
  • 0 likes
  • Account
    Login
    Security
  • 855 Views
  • 6 replies
  • 0 likes

Connection with FB account deleted all my playlists

Hello, I had an account with my facebook account, user : 21eulbat7ll7ptnvq3ijwaulyToday I created a new account via GMAIL and I connected it to facebook hoping to connect also the favorites songs. Problem, everything is gone now and I do not know I t...

  • Visitor
  • Hello,   I had an account with my facebook account, user : 21eulbat7ll7ptnvq3ijwauly Today I created a new account via GMAIL and I connected it to facebook hoping to connect also the favorite...
  • PrettyMuchSwiss
  • Composer
  • 284 Views
  • 1 replies
  • 0 likes
  • Account
  • 284 Views
  • 1 replies
  • 0 likes

Superuser Contribution Where are the audio settings??

I can't find them anywhere. I signed up for Premium earlier today. I've googled and there is supposed to be a setting dropdown with options in the upper right. All that's there is profile. I'm in the US and am on desktop/chrome boxI'll attach a few s...

  • Regular
  • I can't find them anywhere. I signed up for Premium earlier today. I've googled and there is supposed to be a setting dropdown with options  in the upper right. All that's there is profile.&nbsp...
  • Xenia
  • Moderator
  • 566 Views
  • 6 replies
  • 0 likes
  • Other
  • 566 Views
  • 6 replies
  • 0 likes