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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Alice_ab
  • Visitor
  • 172792 Views
  • 186 replies
  • 13 likes
  • Account
    Free
  • 172792 Views
  • 186 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Gig Goer
  • 11370 Views
  • 6 replies
  • 11 likes
  • Security
  • 11370 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 515995 Views
  • 986 replies
  • 113 likes
  • Account
  • 515995 Views
  • 986 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 126018 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 126018 Views
  • 74 replies
  • 12 likes

Superuser Contribution Can't login through proxy

PlanPremiumCountryPorutgalDeviceLaptopOperating SystemWindows 10 v1909Spotify version My Question or IssueI must use a proxy to access the internet because of restrictions on my company, but I can't login with this configuration.In Chrome everything ...

Screenshot 2021-02-22 170614.jpg
  • Casual Listener
  • Plan Premium Country Porutgal Device Laptop Operating System Windows 10 v1909 Spotify version     My Question or Issue I must use a proxy to access the internet because of restr...
  • reisept
  • Casual Listener
  • 3237 Views
  • 6 replies
  • 1 likes
  • Login
  • 3237 Views
  • 6 replies
  • 1 likes

Why doesn't customer service reply

I've been trying for days, and I'm pretty sick of having to spend so much time and effort to contact someone at a company who's service I pay for.Maybe they should spend more money on customer service, and less on taking Bro Jogan to the exclusive Sp...

  • Visitor
  • I've been trying for days, and I'm pretty sick of having to spend so much time and effort to contact someone at a company who's service I pay for. Maybe they should spend more money on customer se...
  • user-removed
  • Not applicable
  • 1144 Views
  • 8 replies
  • 0 likes
  • Premium
  • 1144 Views
  • 8 replies
  • 0 likes

Solved!!Superuser Contribution add email

PlanPremiumCountrySlovakiaMy Question or IssueHi im loggin in to spotify using Facebook however i cannot add email to my account and recive any email what so ever ... can anybody help me? I wanted to sign in for spotify thing and i cannot recive emai...

  • Regular
  • Plan Premium Country Slovakia My Question or Issue Hi im loggin in to spotify using Facebook however i cannot add email to my account and recive any email what so ever ... can anybody help me? I...
  • Jeremy
  • Spotify Legend
  • 1190 Views
  • 3 replies
  • 0 likes
  • Account
    Other
  • 1190 Views
  • 3 replies
  • 0 likes

I want to delete an old account

PlanFree CountryBrazil My Question or IssueI want to delete my old account because I lost my email password so I can't login aaand it bothers me hahaThe account that I want to delete: https://open.spotify.com/user/227xfnykdxugjiqecdbvdfrla?si=WkF7B8c...

  • Casual Listener
  • Plan Free   Country Brazil   My Question or Issue I want to delete my old account because I lost my email password so I can't login aaand it bothers me haha The account that I want ...
  • Billy-J
  • Spotify Star
  • 661 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
  • 661 Views
  • 1 replies
  • 0 likes

Superuser Contribution Getting "Still sharing your premium account with family?" when I'm the only user

PlanPremiumCountryPolandDeviceSamsung Galaxy S7Operating SystemAndroid 8.0.0 My Question or IssueEvery once in a while when opening Spotify on the phone I get a blue box saying something like "Still sharing your premium account with family? Consider ...

  • Roadie
  • Plan Premium Country Poland Device Samsung Galaxy S7 Operating System Android 8.0.0   My Question or Issue Every once in a while when opening Spotify on the phone I get a blue box sayi...
  • AdSR
  • Roadie
  • 2703 Views
  • 3 replies
  • 1 likes
  • Premium
  • 2703 Views
  • 3 replies
  • 1 likes

Solved!!Superuser Contribution Facebook E-Mail changed, but Spotify didn't update.

Hi, I use my Facebook to log into Spotify and it works, problem is about a year ago I changed the email on Facebook but the email hasn't changed in Spotify account settings so receipts etc still keep getting sent to old email which I'm about to delet...

  • Newbie
  • Hi,   I use my Facebook to log into Spotify and it works, problem is about a year ago I changed the email on Facebook but the email hasn't changed in Spotify account settings so receipts etc s...
  • Ivan
  • Spotify Legend
  • 965 Views
  • 3 replies
  • 4 likes
  • Account
  • 965 Views
  • 3 replies
  • 4 likes

Когда вы дадите доступ к подкастам Рогана?

Уже 30 людей создавали вам тикеты с подобным вопросом. Что мешает вам дать подписчикам доступ к вашему собственному шоу, которое с января нигде, кроме как на вашей платформе, не выходит? На русском ответьте, пожалуйста, и как-то вменяемо, без отписок...

  • Regular
  • Уже 30 людей создавали вам тикеты с подобным вопросом. Что мешает вам дать подписчикам доступ к вашему собственному шоу, которое с января нигде, кроме как на вашей платформе, не выходит?   На ...
  • chiponorrico
  • Newbie
  • 673 Views
  • 2 replies
  • 0 likes
  • Premium
  • 673 Views
  • 2 replies
  • 0 likes

Missing Premium Service

My Account status says I am on the Free Trial, but my Bank Account reflects that I have a Premium Service $9.99 for the past 2 months and I have had no access to the Premium service since January. I have tried Logging Off and then Logging in with no ...

  • Regular
  • My Account status says I am on the Free Trial, but my Bank Account reflects that I have a Premium Service $9.99 for the past 2 months and I have had no access to the Premium service since January.&nb...
  • Dreamwastaken
  • Casual Listener
  • 1970 Views
  • 6 replies
  • 0 likes
  • 1970 Views
  • 6 replies
  • 0 likes

Can't change my country (United States of America not available)

PlanPremiumCountryUnited States of AmericaOperating SystemWindows 10 My Question or IssueHello,I would like to change my account's country (I used to live in France, but now I live in the United States of America). It seems that the USA is not availa...

  • Visitor
  • Plan Premium Country United States of America Operating System Windows 10   My Question or Issue Hello, I would like to change my account's country (I used to live in France, but now I ...
  • Dreamwastaken
  • Casual Listener
  • 2546 Views
  • 2 replies
  • 1 likes
  • Account
  • 2546 Views
  • 2 replies
  • 1 likes

Superuser Contribution Profile changes made on Spotify for Artists not showing up on spotify?

I made a Spotify for Artists account a few months ago, and none of the changes i have made in their have showed up on spotify yet. On top of this, when i go into Spotify for Artists, when i go to my stats, it tells me i have no releases, and no liste...

  • Newbie
  • I made a Spotify for Artists account a few months ago, and none of the changes i have made in their have showed up on spotify yet. On top of this, when i go into Spotify for Artists, when i go to my ...
  • Elena
  • Moderator
  • 594 Views
  • 1 replies
  • 0 likes
  • Account
  • 594 Views
  • 1 replies
  • 0 likes

Superuser Contribution Woke up to my account hacked. again. this is a spotify security breach or session hijacking.

PlanPremiumCountryUSADevicePC onlyOperating Systemw10 My Question or Issue Ok so im going to get a few things out of the way. One; i only use spotify on my computer and the only authorized device is my computer, no third party apps that can play musi...

  • Casual Listener
  •   Plan Premium Country USA Device PC only Operating System w10   My Question or Issue     Ok so im going to get a few things out of the way.   One; i only use ...
  • andmpel
  • Casual Listener
  • 2642 Views
  • 5 replies
  • 0 likes
  • Account
    Login
    Other
    Security
  • 2642 Views
  • 5 replies
  • 0 likes

Do not share listening activities

I disabled the "Share my listening activity on Spotify" option.Still people following me can see what I am listening to and I don't want that.How can I fully disable this? And how can I prevent somebody from follow me?

  • Regular
  • I disabled the "Share my listening activity on Spotify" option. Still people following me can see what I am listening to and I don't want that. How can I fully disable this? And how can I prevent...
  • Luan
  • Spotify Star
  • 884 Views
  • 1 replies
  • 1 likes
  • Security
  • 884 Views
  • 1 replies
  • 1 likes

Superuser Contribution I can't remove songs from my library

My Question or Issue I try to remove 2 specific songs from my library but they keep coming back after a few hours, it happens every time I try to remove them

  • Casual Listener
  •   My Question or Issue  I try to remove 2 specific songs from my library but they keep coming back after a few hours, it happens every time I try to remove them 
  • nihilist_8
  • Visitor
  • 2567 Views
  • 9 replies
  • 0 likes
  • Other
  • 2567 Views
  • 9 replies
  • 0 likes

Can’t listen to any podcast

PlanPremiumCountryBangladesh DeviceSamsung Galaxy S20 UOperating SystemAndroid 11 My Question or IssueHi, ever since I converted to premium account I can’t listen to any podcast. Furthermore, Podcast menu is also gone from my account. When I find the...

  • Visitor
  • Plan Premium Country Bangladesh  Device Samsung Galaxy S20 U Operating System Android 11   My Question or Issue Hi, ever since I converted to premium account I can’t listen to any...
  • Billy-J
  • Spotify Star
  • 494 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 494 Views
  • 1 replies
  • 0 likes

Have my account back

My Question or IssueI do not have an email synchronized with my Spotify Account. Neither I remember my password. I had opened my account ONLY in my phone. Now my phone is broken, it doesn't work AT ALL. I want my Spotify Account back, could you help ...

  • Newbie
  • My Question or Issue I do not have an email synchronized with my Spotify Account. Neither I remember my password. I had opened my account ONLY in my phone. Now my phone is broken, it doesn't work A...
  • Billy-J
  • Spotify Star
  • 510 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 510 Views
  • 1 replies
  • 0 likes

[Mobile][Search] Add Friends From Search Bar (No Facebook)

The new update making it no longer possible to follow your friends without Facebook should be changed. Allowing the Facebook feature but not limiting users to it would be a better approach. My little brother can't follow me on Spotify and he doesn't ...

  • Newbie
  • The new update making it no longer possible to follow your friends without Facebook should be changed. Allowing the Facebook feature but not limiting users to it would be a better approach. My little...
  • OneByBoo
  • Roadie
  • 611 Views
  • 1 replies
  • 1 likes
  • Mobile
    Search
  • 611 Views
  • 1 replies
  • 1 likes

How to get my User Account verified

Hey guys,I have an artist account and an user account where I created all the playlist to support my artist page. Unfortunately someone is flagging my playlist all the time and that causes the cover to disappear all the time.I've heard that if your u...

  • Newbie
  • Hey guys, I have an artist account and an user account where I created all the playlist to support my artist page. Unfortunately someone is flagging my playlist all the time and that causes the co...
  • Luan
  • Spotify Star
  • 761 Views
  • 1 replies
  • 0 likes
  • Account
  • 761 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution I have connection problems

PlanPremiumCountryTurkeyDevice(iPad 6, Samsung Galaxy M11, Samsung Galaxy J7 Prime and 2 other my laptops)Operating System(iOS, Android, Windows 10) My Question or IssueI have problem about connect to Spotify even though connected to wifi i tried you...

  • Casual Listener
  • Plan Premium Country Turkey Device (iPad 6, Samsung Galaxy M11, Samsung Galaxy J7 Prime and 2 other my laptops) Operating System (iOS, Android, Windows 10)   My Question or Issue I hav...
  • Eni
  • Moderator
  • 823 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 823 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Can Login With Mobile Hotspot but Not With Wifi

PlanPremiumCountryTurkeyOperating SystemWindows 10 My Question or IssueI can login with a mobile hotspot on desktop app and in phone but when i try to login with my home network it is saying Firewall may be blocking spotify.... (Error code: accesspoi...

  • Regular
  • Plan Premium Country Turkey Operating System Windows 10   My Question or Issue I can login with a mobile hotspot on desktop app and in phone but when i try to login with my home network ...
  • Eni
  • Moderator
  • 2500 Views
  • 9 replies
  • 0 likes
  • Premium
  • 2500 Views
  • 9 replies
  • 0 likes

Superuser Contribution What happens to my Spotify Premium Duo/Family account when I move out of the country?

Hello all, My brother will pay for a premium Spotify account (duo/family), and he'll stay in our home country. However, I'll move out and won't be back for a year or so. Will I still be able to listen to music online/offline? Or will I encounter any ...

  • Visitor
  • Hello all,   My brother will pay for a premium Spotify account (duo/family), and he'll stay in our home country. However, I'll move out and won't be back for a year or so. Will I still be able...
  • Eni
  • Moderator
  • 964 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 964 Views
  • 2 replies
  • 0 likes