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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Loneliest_Cabin
  • Community Manager
  • 280605 Views
  • 822 replies
  • 84 likes
  • Account
  • 280605 Views
  • 822 replies
  • 84 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1133475 Views
  • 118 replies
  • 107 likes
  • Account
  • 1133475 Views
  • 118 replies
  • 107 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 75734 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 75734 Views
  • 63 replies
  • 8 likes

Solved!! Change/reset password

Im having Problems to change my password, every time i press the link Spotify sends me to change the password i open the page and i put the new password i want and it says "We are sorry, this format has expired, please try again later" and i honestly...

  • Casual Listener
  • Im having Problems to change my password, every time i press the link Spotify sends me to change the password i open the page and i put the new password i want and it says "We are sorry, this format ...
  • Francois97
  • Casual Listener
  • 167 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Security
  • 167 Views
  • 2 replies
  • 0 likes

Fake Advertising by spotify?

Hi, I recently downloaded spotify because my sister recommended it , and I love it so i decided to subscribe because it said I could have my first subscription for 0.99 dollars for 3 months or something like that so I click on that and I linked my ca...

  • Casual Listener
  • Hi, I recently downloaded spotify because my sister recommended it , and I love it so i decided to subscribe because it said I could have my first subscription for 0.99 dollars for 3 months or someth...
  • Vorpai
  • Casual Listener
  • 136 Views
  • 3 replies
  • 0 likes
  • Premium
  • 136 Views
  • 3 replies
  • 0 likes

Can't activate premium

Yesterday i opened spotify in my phone, like every day, to find out that my premium has disabled magically, and the credit card data has been deleted from my account. When i tried to re-enter the information into my account i got this error "Oops, it...

  • Visitor
  • Yesterday i opened spotify in my phone, like every day, to find out that my premium has disabled magically, and the credit card data has been deleted from my account. When i tried to re-enter the inf...
  • MaryS
  • Roadie
  • 137 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 137 Views
  • 3 replies
  • 0 likes

Subscription cant be cancelled

My membership is going to run out in 5 days so i want to cancel it before i get charged for the next month as i wont be able to use it, however i cant cancel it as changes are being made to the website. Is there any way to get around this?

  • Newbie
  • My membership is going to run out in 5 days so i want to cancel it before i get charged for the next month as i wont be able to use it, however i cant cancel it as changes are being made to the websi...
  • jean3601
  • Community Legend
  • 723 Views
  • 18 replies
  • 2 likes
  • Account
    Free
    Other
    Premium
    Subscription
  • 723 Views
  • 18 replies
  • 2 likes

Lost password, email not work.

Hey ! i cant log in because i have lost my password. And my email doesnt work. But i still got that credit card and it automatically pays premium every month... Cant even stop it without logging in. So, what can i do?

  • Casual Listener
  • Hey ! i cant log in because i have lost my password. And my email doesnt work. But i still got that credit card and it automatically pays premium every month... Cant even stop it without logging in. ...
  • missyselenity
  • Newbie
  • 167 Views
  • 1 replies
  • 0 likes
  • Login
  • 167 Views
  • 1 replies
  • 0 likes

Can i restore an account ?

I did not pay my daughters account in time after have gotten a new Master Card. Account is gone. Can we restore it and find back to her old playlist someone ?

  • Casual Listener
  • I did not pay my daughters account in time after have gotten a new Master Card.  Account is gone. Can we restore it and find back to her old playlist someone ? 
  • tusenfryd1
  • Casual Listener
  • 2346 Views
  • 2 replies
  • 1 likes
  • Account
  • 2346 Views
  • 2 replies
  • 1 likes

Solved!! Payment issues

Spotify keeps charging 10 euro per month even though I have a free subscription, and I cannot cancel it cause in my account details it says that I have Spotify Free subscription... How can I stop it?

  • Newbie
  • Spotify keeps charging 10 euro per month even though I have a free subscription, and I cannot cancel it cause in my account details it says that I have Spotify Free subscription... How can I stop it?
  • casperbm
  • Newbie
  • 268 Views
  • 2 replies
  • 0 likes
  • 268 Views
  • 2 replies
  • 0 likes

Charged £4 instead of £9.99

I saw on my bank account the recent spotify charge and it was listed as being £4. Is there a reason for this?

  • Casual Listener
  • I saw on my bank account the recent spotify charge and it was listed as being £4. Is there a reason for this?
  • Merik
  • Community Legend
  • 201 Views
  • 8 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 201 Views
  • 8 replies
  • 0 likes

Logging on with new phone

When i try log in on my new phone it says i have already created an account with that email...yes that is why im trying to get onto it?

  • Newbie
  • When i try log in on my new phone it says i have already created an account with that email...yes that is why im trying to get onto it?
  • jean3601
  • Community Legend
  • 70 Views
  • 1 replies
  • 0 likes
  • Account
  • 70 Views
  • 1 replies
  • 0 likes

Getting help

How can i get help from customer support about my account,want to change my payment method but it's showing the wrong subscription typecheers

  • Casual Listener
  • How can i get help from customer support about my account, want to change my payment method but it's showing the wrong subscription type cheers
  • jean3601
  • Community Legend
  • 134 Views
  • 3 replies
  • 0 likes
  • Account
  • 134 Views
  • 3 replies
  • 0 likes

Solved!! Premium

Hi, I just got Spotify premium but I can't access the offline conexion or high quality listening or anything else. It appears when I go to "my account" that i'm premium but not on my computer or cellphone. Do I have to wait some time?What can I do? T...

  • Newbie
  • Hi,    I just got Spotify premium but I can't access the offline conexion or high quality listening or anything else. It appears when I go to "my account"  that i'm premium but not o...
  • jean3601
  • Community Legend
  • 118 Views
  • 1 replies
  • 0 likes
  • Premium
  • 118 Views
  • 1 replies
  • 0 likes

Deleting

I made my self an old account when I was younger and I want only one account so how do I delete my old one?

  • Newbie
  • I made my self an old account when I was younger and I want only one account so how do I delete my old one?
  • jean3601
  • Community Legend
  • 99 Views
  • 1 replies
  • 0 likes
  • Premium
  • 99 Views
  • 1 replies
  • 0 likes

HELP - Cannot change country of residence

Hello,I created my Spotify account a very long time ago (I honestly do not remember when) in the USA, but I am currently in South Africa until March 2016. Spotify will all of a sudden not let me log in because my country does not match the country li...

  • Newbie
  • Hello, I created my Spotify account a very long time ago (I honestly do not remember when) in the USA, but I am currently in South Africa until March 2016. Spotify will all of a sudden not let me ...
  • 104 Views
  • 0 replies
  • 0 likes
  • Free
  • 104 Views
  • 0 replies
  • 0 likes

Help

I paid for my subscription and was charged and it said they could not verify my student status. So why was I still charged but I have no access to spotify?

  • Newbie
  • I paid for my subscription and was charged and it said they could not verify my student status. So why was I still charged but I have no access to spotify?
  • Ox1
  • Roadie
  • 108 Views
  • 1 replies
  • 0 likes
  • Premium
  • 108 Views
  • 1 replies
  • 0 likes

What Happened To My Account? Not Active

What is going on? I redeemed a one year prepaid gift card on my account (not this one. I had to make this account to post on the forums) and 4 days later, out of the blue, I can't log in. My password doesn't work and when I try to reset my password, ...

  • Casual Listener
  • What is going on? I redeemed a one year prepaid gift card on my account (not this one. I had to make this account to post on the forums) and 4 days later, out of the blue, I can't log in. My password...
  • accountdeleted
  • Casual Listener
  • 428 Views
  • 1 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 428 Views
  • 1 replies
  • 1 likes

Going from Family to Premium Account

I share a family account with my brother but now I have a spotify voucher for my birthday (and so does he), we can't use them while we have a family account!!?? (stupid idea).So now I have to change my subscription so I can actually use my birthday p...

  • Newbie
  • I share a family account with my brother but now I have a spotify voucher for my birthday (and so does he), we can't use them while we have a family account!!??  (stupid idea). So now I have to...
  • Ox1
  • Roadie
  • 106 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 106 Views
  • 1 replies
  • 0 likes

spotify student

How can i change from premium to spotify student? do i have to cancel my subscription and start it all over or can i do it directly somehow?

  • Newbie
  • How can i change from premium to spotify student? do i have to cancel my subscription and start it all over or can i do it directly somehow?  
  • Ox1
  • Roadie
  • 108 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 108 Views
  • 1 replies
  • 0 likes

Spotify Family no Invte

I have a Spotify Family Account £14.99 per month with just myself and one member on it.I would like to add another member of my family I cannot see an 'INVITE" button on my account only view is myself as administrator and option to remove my one curr...

  • Newbie
  • I have a Spotify Family Account £14.99 per month with just myself and one member on it. I would like to add another member of my family   I cannot see an 'INVITE" button on my account only vi...
  • 122 Views
  • 0 replies
  • 1 likes
  • Account
  • 122 Views
  • 0 replies
  • 1 likes

Was a happy premium for 2months then suddenly free

Got Spotify premium right away in August. About 2 weeks ago I noticed I couldn't pick songs and it says I'm under free. I tried upgrading again with the same payment didn't work. Tried reinstalling didn't work. Sent an email didn't get a response. Yo...

  • Newbie
  • Got Spotify premium right away in August. About 2 weeks ago I noticed I couldn't pick songs and it says I'm under free. I tried upgrading again with the same payment didn't work. Tried reinstalling d...
  • 75 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
  • 75 Views
  • 0 replies
  • 0 likes

No more Facebook connect

Hi,I have created my account with facebook connect. Now i don't to want to log with facebook. I create a password in my profil. But my ID is a number and not my mail. How to canceled my Facebook connect for Spotify ? And How to get back my mail as my...

  • Newbie
  • Hi, I have created my account with facebook connect. Now i don't to want to log with facebook. I create a password in my profil. But my ID is a number and not my mail. How to canceled my Facebook ...
  • 77 Views
  • 0 replies
  • 0 likes
  • Account
  • 77 Views
  • 0 replies
  • 0 likes