Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83110 Views

29 replies

0 likes

  • 83110 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

103918 Views

10 replies

3 likes

Account
Login
  • 103918 Views
  • 10 replies
  • 3 likes

Solved!! Paying $12.99 instead of $9.99 a month

I upgraded to spotifuggle premium through the Spotify app on my iPad. For some reason, instead of getting charged $9.99, I was charged a $12.99/month rate (and the rate actually charge showed up on my card as $15.22 as a charge from iTunes). Does any...

Casual Listener

I upgraded to spotifuggle premium through the Spotify app on my iPad. For some reason, instead of getting charged $9.99, I was charged a $12.99/month rate (and the rate actually charge showed up on m...

kayleigh82

Newbie

10266 Views

4 replies

1 likes

Premium
  • 10266 Views
  • 4 replies
  • 1 likes

Spotify Premium dosen't work on my phone and tablet

HI, it's more than a year now that I've upgraded to Spotify Premium and I'm paying for it. However it only works on my laptop while on my phone and tablet I still get ads, I can't change more than 6 songs and can't listen offline. I though there ws a...

Newbie

HI,   it's more than a year now that I've upgraded to Spotify Premium and I'm paying for it.   However it only works on my laptop while on my phone and tablet I still get ads, I can't c...

user-removed

Not applicable

273 Views

1 replies

0 likes

Account
  • 273 Views
  • 1 replies
  • 0 likes

I can't get into my spotify account

Hi there.Spotify logged me out and every time I try to sign in via my Facebook account it says that I can only use spotify for 14 days abroad. I moved to Australia 4 months ago and this is the first time it's come up!the only reason I can think this ...

Casual Listener

Hi there. Spotify logged me out and every time I try to sign in via my Facebook account it says that I can only use spotify for 14 days abroad. I moved to Australia 4 months ago and this is the fi...

5423

Casual Listener

332 Views

1 replies

0 likes

Login
  • 332 Views
  • 1 replies
  • 0 likes

Compré Spotify premium y solo me dieron 1 mes.

Compré Spotify Premium después de haber escuchado que regresara con solo $99.00 me daban 3 meses de premium, revisé mi suscripción y solamente me dieron 1, yo se que tu cuenta tubo que haber vencido antes del 1ero de noviembre de este año. Y así fué....

Casual Listener

Compré Spotify Premium después de haber escuchado que regresara con solo $99.00 me daban 3 meses de premium, revisé mi suscripción y solamente me dieron 1, yo se que tu cuenta tubo que haber vencido ...

LucksZR

Casual Listener

265 Views

1 replies

0 likes

Account
Premium
Subscription
  • 265 Views
  • 1 replies
  • 0 likes

Permanently delete account

Hi, I would like to delete my account. I thought it was deleted a while ago, but sadly it isn't. I have read in the forum that I need to submit a request via the contact form. However, I can't get to the contact form. The link forces me to log in and...

Visitor

Hi, I would like to delete my account. I thought it was deleted a while ago, but sadly it isn't. I have read in the forum that I need to submit a request via the contact form. However, I can't get to...

user-removed

Not applicable

733 Views

12 replies

0 likes

Account
  • 733 Views
  • 12 replies
  • 0 likes

Solved!! After redeming spotify gift card

After i redeem the spotify gift card to avail the $0.99 for 3 months promo, subscription say it will expire 1-22-2016 then it must be 3-22-2016. Can anyone help me about this?

Casual Listener

After i redeem the spotify gift card to avail the $0.99 for 3 months promo, subscription say it will expire 1-22-2016 then it must be 3-22-2016. Can anyone help me about this?

Mel16

Casual Listener

439 Views

2 replies

0 likes

Subscription
  • 439 Views
  • 2 replies
  • 0 likes

Charged 16.99 for premium 1month when it should have been the 3 month deal off the landing page

The support model throug the community does not work - round and round in circlesSpotify will lose out through a **bleep** user expereince to someone that actually helps customers.

Newbie

The support model throug the community does not work - round and round in circles Spotify will lose out through a **bleep** user expereince to someone that actually helps customers.    

jimrcools

Gig Goer

859 Views

1 replies

0 likes

Account
  • 859 Views
  • 1 replies
  • 0 likes

never signed up, yet I'm being charged

Spotify Case # 04411745 I was looking into getting the student discount as I have just enrolled in a university. When I went through the process it said I was not eligible yet, so I figured I would try again in a couple months as it's still early. Bu...

Newbie

Spotify Case # 04411745   I was looking into getting the student discount as I have just enrolled in a university. When I went through the process it said I was not eligible yet, so I figured ...

jimrcools

Gig Goer

449 Views

1 replies

1 likes

Subscription
  • 449 Views
  • 1 replies
  • 1 likes

Solved!! What will happen to my account if I travel to another country?

I'm from Chile, but I'm going to USA in a couple of weeks for vacations. So what would happen to my account once am there, but in my account settings my country is a different one? Would it be blocked?

Regular

I'm from Chile, but I'm going to USA in a couple of weeks for vacations. So what would happen to my account once am there, but in my account settings my country is a different one? Would it be blocke...

jaaaviervb

Regular

1904 Views

4 replies

0 likes

Account
Login
Security
  • 1904 Views
  • 4 replies
  • 0 likes

Subscription announce from pub for 3 months for 9.99

When listening to spotify free I heard a pub that say 9.99 for 3 months. I just subscribed and I only see 1 month to my subscription. Is this an error or a false publicity? I'd like to know. Regards,

Casual Listener

When listening to spotify free I heard a pub that say 9.99 for 3 months.   I just subscribed and I only see 1 month to my subscription.   Is this an error or a false publicity?   ...

JFPCreations

Casual Listener

499 Views

4 replies

0 likes

Premium
Subscription
  • 499 Views
  • 4 replies
  • 0 likes

Solved!! Trace download date

Hi, Please could someone let me know whether it's possible to find out the specific date that I downloaded a specific song? If so, where do I go to find out this information? Thanks.

Casual Listener

Hi,   Please could someone let me know whether it's possible to find out the specific date that I downloaded a specific song?  If so, where do I go to find out this information?   ...

user-removed

Not applicable

1427 Views

3 replies

0 likes

Subscription
  • 1427 Views
  • 3 replies
  • 0 likes

Premium

Hey thereI have subscribed to premium to benefit from the offer of three free months for 9.99 and I have received the receipt of 12.99 for a month's subscription.I can somehow benefit from the three-month supplyThank you

Casual Listener

Hey there I have subscribed to premium to benefit from the offer of three free months for 9.99 and I have received the receipt of 12.99 for a month's subscription. I can somehow benefit from the th...

Manchaspop

Casual Listener

201 Views

1 replies

0 likes

Premium
  • 201 Views
  • 1 replies
  • 0 likes

Solved!! Account Compromised/Hacked - No Response From Support

Hi,I had my Spotify Premium account hacked and am struggling to get a response from support. I've emailed the address in the "you've changed your email address" email, as well as filled out the online form. I've also sent multiple tweets to @SpotifyC...

Casual Listener

Hi, I had my Spotify Premium account hacked and am struggling to get a response from support. I've emailed the address in the "you've changed your email address" email, as well as filled out the o...

ksh15

Casual Listener

591 Views

4 replies

0 likes

Account
  • 591 Views
  • 4 replies
  • 0 likes

Password

I have forgot my password and my email is wrong on my account so I can't reset my password, what can I do to change my password. I can't put in a new email address as it requires my password so I'm stuck. I have tried to email to close my account so ...

Newbie

I have forgot my password and my email is wrong on my account so I can't reset my password, what can I do to change my password. I can't put in a new email address as it requires my password so I'm s...

user-removed

Not applicable

403 Views

3 replies

0 likes

Account
  • 403 Views
  • 3 replies
  • 0 likes

How to share latest activity on blogger?

Hi all. First of all; sorry if im opening this on the wrong section.. But couldnt find any other proper place to write. I want to share my latest activity or latest played songs list (eg. 10 items) on a blog sidebar.. Is there anyway i can do this? I...

Newbie

Hi all.   First of all; sorry if im opening this on the wrong section.. But couldnt find any other proper place to write.   I want to share my latest activity or latest played songs lis...

user-removed

Not applicable

275 Views

1 replies

0 likes

Other
  • 275 Views
  • 1 replies
  • 0 likes

Student Subscription

Hello, so I wanted to get Spotify premium and I was looking at the offers and I saw the student one so I put my card information and it charged me immediately. So once I pressed continue its asking about what college I go to. Im still in high school ...

Casual Listener

Hello, so I wanted to get Spotify premium and I was looking at the offers and I saw the student one so I put my card information and it charged me immediately. So once I pressed continue its asking a...

armandolopez17

Casual Listener

245 Views

1 replies

0 likes

Account
  • 245 Views
  • 1 replies
  • 0 likes

Running is Missing

Hi,I noticed that my Running is missing on my main menu page. All that shows up now is Browse, Radio, and Your Music. How do I get it back to the old way?

Newbie

Hi, I noticed that my Running is missing on my main menu page. All that shows up now is Browse, Radio, and Your Music. How do I get it back to the old way?

user-removed

Not applicable

1773 Views

1 replies

3 likes

Account
Premium
  • 1773 Views
  • 1 replies
  • 3 likes

I see my Facebook Profile pic, but can't connect to Facebook

1. I installed the latest Spotify software2. I logged in with my username and password.3. I see my Facebook profile picture in settings.4. When I go to the "Social" section there is a "Connect to Facebook" button. I click it.5. I log in to FB, the wi...

Casual Listener

1. I installed the latest Spotify software 2. I logged in with my username and password. 3. I see my Facebook profile picture in settings. 4. When I go to the "Social" section there is a "Connect ...

dajovion

Casual Listener

263 Views

1 replies

0 likes

Login
  • 263 Views
  • 1 replies
  • 0 likes

Spotyf for 3 months 0,99 cents

Hello guys, I see this on the website whenn i am nog logged in: spotify for 3 months for 0,99€ cents.But when i login it says: spotify for 3 months for 9,99€.What is this a cheapo kinda trick to trick people?Someoen can help me with this? Grst roy

Casual Listener

Hello guys,   I see this on the website whenn i am nog logged in: spotify for 3 months for 0,99€ cents. But when i login it says: spotify for 3 months for 9,99€. What is this a cheapo k...

hoenens

Casual Listener

363 Views

2 replies

0 likes

Account
Premium
Subscription
  • 363 Views
  • 2 replies
  • 0 likes

trying to contact spotify to move my account facebook hacked

cant find a way to save my life other than this to contact spotify. my facebook was hacked in china and i need to start a new account i guess. someone with spotify please contact me.

Visitor

cant find a way to save my life other than this to contact spotify. my facebook was hacked in china and i need to start a new account i guess. someone with spotify please contact me.

the_toutaku

Gig Goer

223 Views

1 replies

0 likes

Account
  • 223 Views
  • 1 replies
  • 0 likes