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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • benji28251
  • Visitor
  • 393518 Views
  • 940 replies
  • 107 likes
  • Account
  • 393518 Views
  • 940 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1169873 Views
  • 119 replies
  • 112 likes
  • Account
  • 1169873 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 98579 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 98579 Views
  • 68 replies
  • 10 likes

free trial premium

I tried the one month free premium trial, but barely used spotify during that time and then I deleted my premium subscription a few days ago. Then today on the 9th of december they took 10 euros off my account.. Went back to the spotify website, sudd...

  • Newbie
  •  I tried the one month free premium trial, but barely used spotify during that time and then I deleted my premium subscription a few days ago. Then today on the 9th of december they took 10 euro...
  • Pete
  • Roadie
  • 115 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 115 Views
  • 1 replies
  • 0 likes

I have a premium account but get a 14 day abroad limit

Hi. I have a premium account and i travel a lot. i have been out of my country for couple of months and i am still abroad. tried to login and get an error saying i can only use spotify 14 days abroad. i thought that limit was for Free accounts not Pr...

  • Newbie
  • Hi. I have a premium account and i travel a lot. i have been out of my country for couple of months and i am still abroad. tried to login and get an error saying i can only use spotify 14 days abroad...
  • Pete
  • Roadie
  • 266 Views
  • 2 replies
  • 0 likes
  • Premium
  • 266 Views
  • 2 replies
  • 0 likes

somebody spent my money?

I haven't an account premium but in my postepay card results 2 payments in 2 different days of 2 different months. I know what I'm paying spotify premium account and I can claim compensation?

  • Newbie
  • I haven't an account premium but in my postepay card results 2 payments in 2 different days of 2 different months. I know what I'm paying spotify premium account and I can claim compensation?
  • KatesHere
  • Community Legend
  • 132 Views
  • 1 replies
  • 0 likes
  • Premium
    Security
  • 132 Views
  • 1 replies
  • 0 likes

Cannot login to the app on Windows or iPhone, but I can login to the website

Hi all, I've tried using a different browser, logging out of facebook and logging in again, reseting my password (from the app), re-installing and re-starting spotify. I've also looked in the board and found someone with a very similar problem as me ...

  • Casual Listener
  • Hi all,   I've tried using a different browser, logging out of facebook and logging in again, reseting my password (from the app), re-installing and re-starting spotify.   I've also loo...
  • chaos_generator
  • Casual Listener
  • 163 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 163 Views
  • 1 replies
  • 0 likes

Delete Family Member

Hi There I have a family account with 4 members. But I don't use 2 members anymore. So I've deleted two of them. But how can I delete the 2 subscriptions? I don't want to pay 4 accounts when I just need 2... Best Regards

  • Casual Listener
  • Hi There   I have a family account with 4 members. But I don't use 2 members anymore. So I've deleted two of them. But how can I delete the 2 subscriptions? I don't want to pay ...
  • cmcmcm-ch
  • Casual Listener
  • 517 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 517 Views
  • 2 replies
  • 0 likes

.99 cent promotion with student discount?

I'm interested in upgrading to spotify premium and it seems like a great time to join because of the first 3 months for .99 cents. I was wondering, since I'm a student will i get the student discount after my three .99 cent months?

  • Casual Listener
  • I'm interested in upgrading to spotify premium and it seems like a great time to join because of the first 3 months for .99 cents. I was wondering, since I'm a student will i get the student discount...
  • Nico
  • Community Legend
  • 576 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 576 Views
  • 3 replies
  • 0 likes

Yearinmusic

Hey, Me and my gf are both using the same spotify. This results in one of us being offline alot. We were wondering - does the offline hours etc count in the registerd hours you have on spotify? https://yearinmusic.spotify.com/ Thanks

  • Newbie
  • Hey,   Me and my gf are both using the same spotify.  This results in one of us being offline alot.   We were wondering - does the offline hours etc count in the registerd hours y...
  • MattSuda
  • Spotify Star
  • 212 Views
  • 1 replies
  • 0 likes
  • Other
  • 212 Views
  • 1 replies
  • 0 likes

Solved!! I signed up for the 7 day premium but can't use any premium features

I signed up for the 7 day premium but can't use any premium features I can't play anything on demand and quite frankly it's posing me off

  • Newbie
  • I signed up for the 7 day premium but can't use any premium features I can't play anything on demand and quite frankly it's posing me off
  • KatesHere
  • Community Legend
  • 200 Views
  • 1 replies
  • 0 likes
  • Free
  • 200 Views
  • 1 replies
  • 0 likes

Unsubscribing free trial

I accidentally subscribe to the premium 7-day free trial. But don't have any card/PayPal information. When the trial is over will my account go back to being a free account. Or do I have to unsubscribe a day earlier.

  • Newbie
  • I accidentally subscribe to the premium 7-day free trial. But don't have any card/PayPal information. When the trial is over will my account go back to being a free account. Or do I have to unsubscri...
  • KatesHere
  • Community Legend
  • 127 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 127 Views
  • 1 replies
  • 0 likes

Promotion price change when I enter to bank gateway

Hi guys,The price changes when I try to get the premium promotion.Starts with $11.499.00 next it changes to $17.921,03 when I enter bank gateway.What can be occurring?Thanks for your support

  • Newbie
  • Hi guys, The price changes when I try to get the premium promotion. Starts with $11.499.00 next it changes to $17.921,03 when I enter bank gateway. What can be occurring? Thanks for your support
  • KatesHere
  • Community Legend
  • 117 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 117 Views
  • 1 replies
  • 0 likes

7 day free trial

I have recently had the 7 day free trial and it was due to end on Sunday.However, my device has been broke for a week and I haven't been able to cancel it and it has now charged me £9.99. So I was wondering if there is a chance for a refund, seeing a...

  • Newbie
  • I have recently had the 7 day free trial and it was due to end on Sunday. However, my device has been broke for a week and I haven't been able to cancel it and it has now charged me £9.99. So I was ...
  • KatesHere
  • Community Legend
  • 120 Views
  • 1 replies
  • 0 likes
  • Premium
  • 120 Views
  • 1 replies
  • 0 likes

No access to account I am being charged for.

Spotify is taking my money but I am not getting premium services. And I cannot find a human to interact with after multiple attempts. What do I do?

  • Visitor
  • Spotify is taking my money but I am not getting premium services.  And I cannot find a human to interact with after multiple attempts.  What do I do?
  • Oreste
  • Composer
  • 131 Views
  • 1 replies
  • 0 likes
  • Account
  • 131 Views
  • 1 replies
  • 0 likes

Spotidy charging 2x student, not getting premium.

This morning I tried to use the Spotify Student discount, but I didn't know it was for only college students, not high school students. I exited the page, and I didn't think it charged me, although I did put in my debit card information. About 20 min...

  • Newbie
  • This morning I tried to use the Spotify Student discount, but I didn't know it was for only college students, not high school students. I exited the page, and I didn't think it charged me, although I...
  • Oreste
  • Composer
  • 132 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 132 Views
  • 1 replies
  • 0 likes

Problem subscribing to Premium again

Hey, my name is Andres. I have the same problem. With no report, suddenly my premium account was cancelled. I tryed to subscribe again but is rejecting my card. I check with my bank and everything is ok. If theres any solution please let me know. Tha...

  • Casual Listener
  • Hey, my name is Andres.   I have the same problem. With no report, suddenly my premium account was cancelled. I tryed to subscribe again but is rejecting my card. I check with my bank and ever...
  • Oreste
  • Composer
  • 149 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 149 Views
  • 1 replies
  • 0 likes

Solved!! Wrong facebook account

Hi, This weekend, I connected my spotify account to my girlfriend's iPad. His brother wanted to share a playlist, so I pressed on "Find Friends", which bring me to the Facebook Connection. I pressed on "Connect to Facebook", and it automatically conn...

  • Casual Listener
  • Hi,   This weekend, I connected my spotify account to my girlfriend's iPad. His brother wanted to share a playlist, so I pressed on "Find Friends", which bring me to the Facebook Connection. I...
  • Oreste
  • Composer
  • 212 Views
  • 1 replies
  • 0 likes
  • Account
  • 212 Views
  • 1 replies
  • 0 likes

3 month trial lasted 5 days.

I signed up for the 3 month trial at 0.99$, and after 5 days it stopped working, said my 3 month trial was up, and i now need to pay the 9.99$/month. what a scam.

  • Newbie
  • I signed up for the 3 month trial at 0.99$, and after 5 days it stopped working, said my 3 month trial was up, and i now need to pay the 9.99$/month. what a scam. 
  • Oreste
  • Composer
  • 147 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 147 Views
  • 1 replies
  • 0 likes

Registered for 3 month $0.99 premium trial and being charged full price!

I just went to sign up for the 3 month trial where you pay $0.99/month, and the next thing I know I've got a message saying that the full $9.99 charge starts now! I'm definitely not ready for that - I really am still trying to decide if I want to sub...

  • Regular
  • I just went to sign up for the 3 month trial where you pay $0.99/month, and the next thing I know I've got a message saying that the full $9.99 charge starts now! I'm definitely not ready for that - ...
  • Oreste
  • Composer
  • 203 Views
  • 1 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 203 Views
  • 1 replies
  • 1 likes

No Contact Form To Complete to Get My Money Back! Cancelled Subscription & Was Still Charged!!

I canceled my subscription 2 weeks ago and was STILL charged today. When I go to the Help Section it says fill out the contact form but THERE IS NO CONTACT FORM! Does anyone know how to get in touch with these people? This is the 2nd time this has ha...

  • Newbie
  • I canceled my subscription 2 weeks ago and was STILL charged today. When I go to the Help Section it says fill out the contact form but THERE IS NO CONTACT FORM! Does anyone know how to get in touch ...
  • Oreste
  • Composer
  • 131 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 131 Views
  • 1 replies
  • 0 likes

Subscription Problem

Last year i decided to switch to premium and a few days ago.. automatically my premium membership has been dropped. When i try to apply again it said that it is from my card or provider. I've used the VISA Electron card to pay for my membership all y...

  • Newbie
  • Last year i decided to switch to premium and a few days ago.. automatically my premium membership has been dropped. When i try to apply again it said that it is from my card or provider. I've used th...
  • Oreste
  • Composer
  • 120 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 120 Views
  • 1 replies
  • 0 likes

Change of Country

I have moved from GErmany to Portugal and now need to change my country and billing details - the country option in my account is not allowing me to select another country - how can I change?

  • Newbie
  • I have moved from GErmany to Portugal and now need to change my country and billing details - the country option in my account is not allowing me to select another country - how can I change?
  • Oreste
  • Composer
  • 143 Views
  • 1 replies
  • 0 likes
  • Account
  • 143 Views
  • 1 replies
  • 0 likes