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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 421687 Views
  • 965 replies
  • 108 likes
  • Account
  • 421687 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186613 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186613 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103496 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103496 Views
  • 69 replies
  • 10 likes

Update of subscription

I currently have a Premium Account under Spotify that I am paying 9.99 per month for. My daughter has a Spotify account (jaylahjones0530@gmail.com AKA Jaylah Jones) but no longer has a Premium account. I want upgrade to a family account so I can add ...

  • Newbie
  • I currently have a Premium Account under Spotify that I am paying 9.99 per month for.  My daughter has a Spotify account (jaylahjones0530@gmail.com AKA Jaylah Jones) but no longer has a Premium ...
  • gnovella16
  • Roadie
  • 171 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 171 Views
  • 1 replies
  • 0 likes

Added a new family member, created new account, now I want my old playlists...

To add my son to my family plan I cancelled my old subscription (ignition1975), I've created a new account (ignition7575), I now need all the playlists for myself and my girlfriend copied to my new account. Last time I did this I called and spoke to ...

  • Newbie
  • To add my son to my family plan I cancelled my old subscription (ignition1975), I've created a new account (ignition7575), I now need all the playlists for myself and my girlfriend copied to my new a...
  • gnovella16
  • Roadie
  • 163 Views
  • 1 replies
  • 0 likes
  • Account
  • 163 Views
  • 1 replies
  • 0 likes

Transfer Account Informations

Hi, I sign up with my facebook account to spotify long time ago. Now, I create an anonymous account. How can I transfer all my information(lists, followers, etc.) to my new account?

  • Newbie
  • Hi, I sign up with my facebook account to spotify long time ago. Now, I create an anonymous account. How can I transfer all my information(lists, followers, etc.) to my new account?
  • gnovella16
  • Roadie
  • 146 Views
  • 1 replies
  • 0 likes
  • Account
  • 146 Views
  • 1 replies
  • 0 likes

Solved!! Possible payment through google play?

I have just topped up $50 just to get premium on Spotify but I just realized that there is no selection for paying through google play. Is there any way I can pay for it through google play?

  • Newbie
  • I have just topped up $50 just to get premium on Spotify but I just realized that there is no selection for paying through google play. Is there any way I can pay for it through google play?
  • KatesHere
  • Community Legend
  • 476 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 476 Views
  • 1 replies
  • 0 likes

Country change is not working

I recently had to change the spotify country due to my Australian credit card running out of a date. I'm trying to change it to a Canadian credit card. I have both a Visa and Mastercard in Canada but neither of these are working on Spotify. Also for ...

  • Newbie
  • I recently had to change the spotify country due to my Australian credit card running out of a date. I'm trying to change it to a Canadian credit card. I have both a Visa and Mastercard in Canada but...
  • 107 Views
  • 0 replies
  • 0 likes
  • Account
  • 107 Views
  • 0 replies
  • 0 likes

Solved!! Canceling

So I just got premium and I just wanted to try it out and see how it is so if I cancel it now will it cancel my premium right away? Or will i retain it until it ends?

  • Newbie
  • So I just got premium and I just wanted to try it out and see how it is so if I cancel it now will it cancel my premium right away? Or will i retain it until it ends?
  • KatesHere
  • Community Legend
  • 230 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 230 Views
  • 1 replies
  • 0 likes

Changing to Student Discount

So ive used spotify for well over 5 years now and im in college now. Is there anyway i can use the student discount so i dont have to keep paying $10 a month?

  • Casual Listener
  • So ive used spotify for well over 5 years now and im in college now. Is there anyway i can use the student discount so i dont have to keep paying $10 a month? 
  • KatesHere
  • Community Legend
  • 163 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 163 Views
  • 1 replies
  • 0 likes

Do Spotify take security seriously?

My account has been hacked and it appears that I am not the first. It also appears that there is no way to contact Spotify when this happens except online and from trawling the community it appears that users may get a response within 24 or 48 hours....

  • Casual Listener
  • My account has been hacked and it appears that I am not the first. It also appears that there is no way to contact Spotify when this happens except online and from trawling the community it appears t...
  • user-removed
  • Not applicable
  • 166 Views
  • 1 replies
  • 0 likes
  • Security
  • 166 Views
  • 1 replies
  • 0 likes

Took money from account but no receipt or premium

I signed up for student account but my school was not on there so I had to send my school tuition receipt, however they haven't emailed me confirming but they did take the 5.00$ out my bank account but I still don't have Spotify premium and they didn...

  • Newbie
  • I signed up for student account but my school was not on there so I had to send my school tuition receipt, however they haven't emailed me confirming but they did take the 5.00$ out my bank account b...
  • 180 Views
  • 0 replies
  • 1 likes
  • Account
  • 180 Views
  • 0 replies
  • 1 likes

Solved!! Re: Account

hello I would like to get my Playlist back from Spotify. I had my Playlist on spotify but I wanted to transfer to fido since Fido is my company. I would like a response immediately as I can. thank you!

  • Regular
  • hello I would like to get my Playlist back from Spotify. I had my Playlist on spotify but I wanted to transfer to fido since Fido is my company. I would like a response immediately as I can. thank yo...
  • king_charles125
  • Regular
  • 621 Views
  • 2 replies
  • 0 likes
  • 621 Views
  • 2 replies
  • 0 likes

Solved!! Reset my account?

Hey. I really want to just delete/reset my spotify account. This is because I wanna start over. Its literly a mess right now.

  • Newbie
  • Hey. I really want to just delete/reset my spotify account. This is because I wanna start over. Its literly a mess right now.
  • KatesHere
  • Community Legend
  • 10006 Views
  • 1 replies
  • 0 likes
  • Account
  • 10006 Views
  • 1 replies
  • 0 likes

Why can't I upgrade with a new card and existing premium account? WHY?

What is up with: "Oops, you card provider seems to be having a bad day"-message and I can't use my new card on the account to renew the subscription to premium. I also get "Unfortunately you are ineligible for the offer you are you were looking for" ...

  • Newbie
  • What is up with:    "Oops, you card provider seems to be having a  bad day"-message and I can't use my new card on the account to renew the subscription to premium.    I ...
  • KatesHere
  • Community Legend
  • 162 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 162 Views
  • 1 replies
  • 0 likes

Spotify premium won't play songs offline

I installed Spotify on my iPhone 5s and I have premium. I'm new to this so I have no idea why nothing will play offline when that's kinda the whole point of buying premium or what to do!Help?!

  • Newbie
  • I installed Spotify on my iPhone 5s and I have premium. I'm new to this so I have no idea why nothing will play offline when that's kinda the whole point of buying premium or what to do! Help?!
  • KatesHere
  • Community Legend
  • 135 Views
  • 1 replies
  • 0 likes
  • Premium
  • 135 Views
  • 1 replies
  • 0 likes

Solved!! Payment

Can I pay two different accounts with the same credit card?

  • Casual Listener
  • Can I pay two different accounts with the same credit card?
  • Soundofus
  • Spotify Star
  • 663 Views
  • 3 replies
  • 0 likes
  • 663 Views
  • 3 replies
  • 0 likes

Subscribed for the 0,99€/3months offer, got charged 10€/1month

So I went on the spotify home page and saw the 0,99€ offer. I pressed on it and subscribed. Noticed that I got charged the default 10€/1month instead of the offer price. Why is it so?

  • Newbie
  • So I went on the spotify home page and saw the 0,99€ offer. I pressed on it and subscribed. Noticed that I got charged the default 10€/1month instead of the offer price. Why is it so?
  • KatesHere
  • Community Legend
  • 139 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 139 Views
  • 1 replies
  • 0 likes

Incorrect facebook link

Hi I had spotify premium free for 12 months from Vodafone - my spotify account is linked to the wrong facebook account but I cannot disconnect it despite multiple attempts.are you able to help - it should be connected to -thanks in advance.

  • Visitor
  • Hi I had spotify premium free for 12 months from Vodafone - my spotify account is linked to the wrong facebook account but I cannot disconnect it despite multiple attempts.are you able to help - it s...
  • Steph_B
  • Roadie
  • 152 Views
  • 1 replies
  • 0 likes
  • Premium
  • 152 Views
  • 1 replies
  • 0 likes

[Solved] Why can't I get the new special offer?

Hello, I'm in Belgium and there is a new special offer for Spotify Premium to 0,99 € during 3 months. When I go to the Premium subscription to pay, there is a little message saying that I don't meet the required criteria. Why? What are those criteria...

  • Casual Listener
  • Hello,   I'm in Belgium and there is a new special offer for Spotify Premium to 0,99 € during 3 months. When I go to the Premium subscription to pay, there is a little message saying that I do...
  • jonasherdegen
  • Community Legend
  • 235 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 235 Views
  • 3 replies
  • 0 likes

subscribed for premium but not getting it

I upgrade for a 3 month premium subscription on spotify but it doesn't work. The payment has been less in my account. I already try to sign in and out but its still not working

  • Newbie
  • I upgrade for a 3 month premium subscription on spotify but it doesn't work. The payment has been less in my account. I already try to sign in and out but its still not working
  • Steph_B
  • Roadie
  • 127 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 127 Views
  • 1 replies
  • 0 likes

He pagado Spotify Premium por PayPal pero no funciona

He pagado Spotify Premium por PayPal, la oferta de 3 meses 1€, en el banco me sale que se lo han cobrado pero no se ha activado. Pero el pago lo tengo.

paypal.tiff
  • Newbie
  • He pagado Spotify Premium por PayPal, la oferta de 3 meses 1€, en el banco me sale que se lo han cobrado pero no se ha activado.   Pero el pago lo tengo.  
  • Steph_B
  • Roadie
  • 557 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 557 Views
  • 1 replies
  • 0 likes

Solved!! get no e-mail for password

Hi, in this forum i read several postings about e-mails who were in the spam folder. I have a GMX E-Mail account (logged on to spotify via Facebook) and looked into the spam folder, no E-Mails from Spotify.On the Spotify homepage I clicked round abou...

  • Casual Listener
  • Hi,   in this forum i read several postings about e-mails who were in the spam folder.   I have a GMX E-Mail account (logged on to spotify via Facebook) and looked into the spam folder,...
  • 1121992257
  • Casual Listener
  • 401 Views
  • 4 replies
  • 0 likes
  • Account
    Login
    Premium
  • 401 Views
  • 4 replies
  • 0 likes