Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

283929 Views

529 replies

34 likes

Account
Free
  • 283929 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13561 Views

6 replies

11 likes

Security
  • 13561 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

539079 Views

990 replies

114 likes

Account
  • 539079 Views
  • 990 replies
  • 114 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129495 Views

74 replies

12 likes

Account
Login
Premium
  • 129495 Views
  • 74 replies
  • 12 likes

When do I need to cancel my 99c/3 months Spotify Premium?

Hi there, until what day do I need to cancel my 99 cents/3 months Spotify Premium to not pay 9,99 for the next month? I bought it the day before yesterday.Or can I already cancel Premium or does it go back to Spotify Free then? I'm afraid that I'll f...

Newbie

Hi there,   until what day do I need to cancel my 99 cents/3 months Spotify Premium to not pay 9,99 for the next month? I bought it the day before yesterday. Or can I already cancel Premium o...

kbrooksc

Community Legend

1030 Views

1 replies

0 likes

Account
Free
Premium
  • 1030 Views
  • 1 replies
  • 0 likes

Facebook account deactivated & still paying for Premium account -very unhelpful Spotify

I deactivated my Facebook account, which I unfortunately used to create my Premium Spotify account. I've searched these forums and help pages, and am doing exactly what they advise - set up a new Spotify account, and contact Spotify directly to ask t...

Newbie

I deactivated my Facebook account, which I unfortunately used to create my Premium Spotify account. I've searched these forums and help pages, and am doing exactly what they advise - set up a new Spo...

kbrooksc

Community Legend

169 Views

1 replies

0 likes

Account
  • 169 Views
  • 1 replies
  • 0 likes

premium account problems

I have paid for premium via my PC online but cannot access it on my IFONE - ITUNES wants me to pay for it again. Need help

Casual Listener

I have paid for premium via my PC online but cannot access it on my IFONE  - ITUNES wants me to pay for it again.  Need help

kbrooksc

Community Legend

151 Views

1 replies

0 likes

Account
  • 151 Views
  • 1 replies
  • 0 likes

Acoount deleted

My Spotify account was recently "disabled" or in other words deleted due to credit card issues and I can't even log back into my account to fix these issues. Is there anything I can do to access my account so that I do no have to lose all of my creat...

Newbie

My Spotify account was recently "disabled" or in other words deleted due to credit card issues and I can't even log back into my account to fix these issues. Is there anything I can do to access...

kbrooksc

Community Legend

190 Views

1 replies

0 likes

Account
Security
Subscription
  • 190 Views
  • 1 replies
  • 0 likes

Being charged for premium account when I don't have one.

I signed up with Spotify for the free 3 month trial, now the trial is over I'm being charged, I can see the transactions coming out of my account, I log in to try and deactivate my account but it still says my account is free and I'm not being charge...

Visitor

I signed up with Spotify for the free 3 month trial, now the trial is over I'm being charged, I can see the transactions coming out of my account, I log in to try and deactivate my account but it sti...

kbrooksc

Community Legend

157 Views

1 replies

0 likes

Account
Premium
Subscription
  • 157 Views
  • 1 replies
  • 0 likes

Edit account

I can't change my spotify from Singapore to Philippines. If I change it thru payment details I have to get the premium first. I have a family account but they are registered in PH. Please help.

Newbie

I can't change my spotify from Singapore to Philippines. If I change it thru payment details I have to get the premium first. I have a family account but they are registered in PH. Please help.

kbrooksc

Community Legend

322 Views

1 replies

0 likes

Account
  • 322 Views
  • 1 replies
  • 0 likes

Charged for Spotify Premium

Hi, My name is Neville Taylor and I am just querying why my credit card is being charged for Spotify premium. My email is (Snipped) and my account does not appear to be activated. I did have a spotify account but this was cancelled. My credit card ac...

Newbie

Hi,   My name is Neville Taylor and I am just querying why my credit card is being charged for Spotify premium. My email is (Snipped) and my account does not appear to be activated. I d...

kbrooksc

Community Legend

187 Views

1 replies

0 likes

Premium
  • 187 Views
  • 1 replies
  • 0 likes

I need help to Unlink Spotify and Playstation Account

I have been trying to unlink my Spotify account for 3 days and keep getting "Currently unable to process your request. Please try again later." What is the reason for this?" Has the network been down for 3 days?

Newbie

I have been trying to unlink my Spotify account for 3 days and keep getting "Currently unable to process your request. Please try again later." What is the reason for this?" Has the network been down...

kbrooksc

Community Legend

260 Views

1 replies

0 likes

Account
  • 260 Views
  • 1 replies
  • 0 likes

how to ask for a refund

i don't want this month of spotify premium and i want a refund, how can i do this?

Newbie

 i don't want this month of spotify premium and i want a refund, how can i do this?

kbrooksc

Community Legend

249 Views

1 replies

0 likes

Account
Premium
Subscription
  • 249 Views
  • 1 replies
  • 0 likes

Credit card being charged but on free subsription

i have quite a few spotify accounts and I have logged into all of them and they all say that I on the free subsription however each month spotify are taking £9.99 from my credit card. I can't work out which account it is associated with or whether it...

Newbie

i have quite a few spotify accounts and I have logged into all of them and they all say that I on the free subsription however each month spotify are taking £9.99 from my credit card. I can't work ou...

kbrooksc

Community Legend

164 Views

1 replies

0 likes

Subscription
  • 164 Views
  • 1 replies
  • 0 likes

Spotify Family, error about different countries (I am not)

So guys, Today I bought the Spotify Family for me and my sister, BOTH are in the same country as you can see here, but when she tries to reedem her code, the error message saying we are on different countries appears. I already checked their account ...

Visitor

So guys,   Today I bought the Spotify Family for me and my sister, BOTH are in the same country as you can see here, but when she tries to reedem her code, the error message saying we are...

MaryS

Roadie

611 Views

3 replies

0 likes

Account
Subscription
  • 611 Views
  • 3 replies
  • 0 likes

No puedo iniciar sesion

Cuando intento poner nombre de usuario y contraseña me dice que los datos no son válidos. Quiero recuperar la contraseña y cuando pongo mi mail me dice que no está asociado a ninguna cuenta. Necesito ayuda...

Casual Listener

Cuando intento poner nombre de usuario y contraseña me dice que los datos no son válidos. Quiero recuperar la contraseña y cuando pongo mi mail me dice que no está asociado a ninguna cuenta. Necesito...

gabinetevs

Newbie

426 Views

2 replies

2 likes

Login
  • 426 Views
  • 2 replies
  • 2 likes

Cancell accout

Hi, I want to cancell my account and delete it. How to?  

Newbie

Hi, I want to cancell my account and delete it. How to?    

MaryS

Roadie

247 Views

1 replies

0 likes

Account
  • 247 Views
  • 1 replies
  • 0 likes

Solved!! Cant buy Premium because of "Javascript".

Hey guys,i wanted to buy Spotify Premium for the 0,99€ and when i click on "pay with Paypal" it says: "You have to activate Javascript". Hte problem is that i activated javascript and so on and it still doesn't work. Any tips?

Casual Listener

Hey guys, i wanted to buy Spotify Premium for the 0,99€ and when i click on "pay with Paypal" it says: "You have to activate Javascript". Hte problem is that i activated javascript and so on and it ...

cowabungakid

Newbie

1884 Views

8 replies

0 likes

Premium
  • 1884 Views
  • 8 replies
  • 0 likes

Family Plan - unable to Join

I figured it might be a fun idea to setup a family plan for the holidays. After doing so my parents and little brother were unable to join the plan.All the error message says 'currently unable to join this family plan'. Seeing what the conditions wer...

Casual Listener

I figured it might be a fun idea to setup a family plan for the holidays. After doing so my parents and little brother were unable to join the plan. All the error message says 'currently unable to j...

MitchelDZ

Casual Listener

370 Views

1 replies

0 likes

Account
  • 370 Views
  • 1 replies
  • 0 likes

I pay whit a card and can't have the premium account

Please I need that you solve the problem. . . I made the pay whit a mexican card (I live here) to take the promotion, when the page was loading, it just fall off and I can't have the premium account. . . You can give me the premium account or give me...

Casual Listener

Please I need that you solve the problem. . . I made the pay whit a mexican card (I live here) to take the promotion, when the page was loading, it just fall off and I can't have the premium account....

Petit010

Casual Listener

374 Views

5 replies

0 likes

Account
Other
Premium
Subscription
  • 374 Views
  • 5 replies
  • 0 likes

Canceled and still getting charged!

I got charged 2 twice a few times then December just around Christmas they decided to charge me 4 times! And today January 1st charged again... And I canceled it. And turned off the subscription on my phone. How can you charge someone for services th...

Casual Listener

I got charged 2 twice a few times then December just around Christmas they decided to charge me 4 times! And today January 1st charged again... And I canceled it. And turned off the subscription on m...

asian81

Regular

298 Views

3 replies

0 likes

Subscription
  • 298 Views
  • 3 replies
  • 0 likes

9.99 € for 3 months deal

Hey,I tried to get the holiday deal (3 months Spotify Premium for only 9.99€) with a giftcard, but now it says that I purchased only 1 month of Premium, even though last time I had Premium was in July or September, so I definitely did not end my Prem...

Casual Listener

Hey, I tried to get the holiday deal (3 months Spotify Premium for only 9.99€) with a giftcard, but now it says that I purchased only 1 month of Premium, even though last time I had Premium was ...

stratford1

Casual Listener

511 Views

5 replies

0 likes

Other
Premium
Subscription
  • 511 Views
  • 5 replies
  • 0 likes

Subscribed, but not getting Premium?

Hello, Hope someone can help me with this issue. There was a promotion in Mexico to pay $99.00 MXN for three months, however I paid but didnt get the PREMIUM UPGRADE. According to Spotify there was a mistake with my credit car and no charge was made....

Newbie

Hello,    Hope someone can help me with this issue.   There was a promotion in Mexico to pay $99.00 MXN for three months, however I paid but didnt get the PREMIUM UPGRADE. Accordin...

ivan23110018

Newbie

179 Views

1 replies

0 likes

Premium
Subscription
  • 179 Views
  • 1 replies
  • 0 likes

I make the Upgrade to premium and I cant login in my TV and in my iphonrle

I was make the Upgrade to premium account in my Android phone, but i cant login in my account in my TV and in my iPhone, in above show me the message wrong Username or password.But the password its ok, because it works in my Android and when i try to...

Casual Listener

I was make the Upgrade to premium account in my Android phone, but i cant login in my account in my TV and in my iPhone, in above show me the message wrong Username or password. But the password its...

diegomacaciel

Casual Listener

150 Views

1 replies

0 likes

Account
Login
Other
Premium
  • 150 Views
  • 1 replies
  • 0 likes