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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Loneliest_Cabin
  • Community Manager
  • 281884 Views
  • 828 replies
  • 86 likes
  • Account
  • 281884 Views
  • 828 replies
  • 86 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1134013 Views
  • 118 replies
  • 107 likes
  • Account
  • 1134013 Views
  • 118 replies
  • 107 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 76041 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 76041 Views
  • 63 replies
  • 8 likes

Account got suspended for unauthorized gift card

So I was unable to login in spotify and the customer service told me that the reason is that I used an unauthorized Gift Card. They didn't answer me what I should do now - they just said that they were unable to give my account back. Is that for real...

  • Casual Listener
  • So I was unable to login in spotify and the customer service told me that the reason is that I used an unauthorized Gift Card. They didn't answer me what I should do now - they just said that they we...
  • user-removed
  • Not applicable
  • 502 Views
  • 2 replies
  • 0 likes
  • 502 Views
  • 2 replies
  • 0 likes

Accidentally pushed the available offline button

Today by mistake i pushed the available button which is at the top of all my songs on a premium account. Now all my songs are there but i have to redownlaod them all which will use alot of internet which im not happy with. Is there any way around thi...

  • Casual Listener
  • Today by mistake i pushed the available button which is at the top of all my songs on a premium account. Now all my songs are there but i have to redownlaod them all which will use alot of internet w...
  • Adam_B
  • Spotify
  • 996 Views
  • 1 replies
  • 2 likes
  • Login
    Premium
  • 996 Views
  • 1 replies
  • 2 likes

Log in problem

Hi, I cannot login anymore, and I can't recover my password because I don't receive the email to recover passoword.I first create my account using facebook and a few days ago i create a password for it, and since yesterday, I can't login anymore.Anyo...

  • Casual Listener
  • Hi,   I cannot login anymore, and I can't recover my password because I don't receive the email to recover passoword. I first create my account using facebook and a few days ago i create a pa...
  • user-removed
  • Not applicable
  • 594 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
  • 594 Views
  • 3 replies
  • 0 likes

student account

I am a student using my student email and I am being charged full price still. Can someone help me with this?

  • Newbie
  • I am a student using my student email and I am being charged full price still. Can someone help me with this?
  • Nico
  • Community Legend
  • 392 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 392 Views
  • 1 replies
  • 0 likes

My account has been compromised

My account has been compromised within the last 48 hours. It looks like the email address has been changed on the account. I am currently still signed in because I have a session open with my username via Facebook. I believe this has also been remove...

  • Music Fan
  • My account has been compromised within the last 48 hours.   It looks like the email address has been changed on the account. I am currently still signed in because I have a session open with m...
  • kbrooksc
  • Community Legend
  • 632 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Security
    Subscription
  • 632 Views
  • 3 replies
  • 0 likes

Account hacked and need assistance.

I have Tweeted to SpotifyCares and sent in a contact form but the contact form said it would reach out to me via the hijackers email. Someone has hijacked my account and change the contact email and password. I can still access via facebook but canno...

  • Casual Listener
  • I have Tweeted to SpotifyCares and sent in a contact form but the contact form said it would reach out to me via the hijackers email.    Someone has hijacked my account and change the con...
  • kbrooksc
  • Community Legend
  • 521 Views
  • 3 replies
  • 0 likes
  • Account
  • 521 Views
  • 3 replies
  • 0 likes

Need help deleting an account

Hello,I have two spotify accounts. I would like to delete the older one because it has an inactive email and cannot seem to change it in my edits because it is not accepting my password despite it being correct. I went to the Contact Forms where it t...

  • Casual Listener
  • Hello, I have two spotify accounts. I would like to delete the older one because it has an inactive email and cannot seem to change it in my edits because it is not accepting my password despite it ...
  • kbrooksc
  • Community Legend
  • 819 Views
  • 7 replies
  • 0 likes
  • Account
  • 819 Views
  • 7 replies
  • 0 likes

Charged 4 times (Student Deal)

I was trying to get the student deal for $4.99 a month. But I wasn't verified, so I tried several more times (typing my card info in each time). After failing four times. I gave up. Now I looked at my card statement. And I was charged four times, $4....

  • Newbie
  • I was trying to get the student deal for $4.99 a month. But I wasn't verified, so I tried several more times (typing my card info in each time). After failing four times. I gave up. Now I looked at m...
  • 379 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 379 Views
  • 0 replies
  • 0 likes

Nothing is working

On my account it says I have premium. But I don't on any device. I have tried logging out and logging in again. That didn't work. And neither has uninstalling and reinstalling Spotify. What. Do I do?

  • Regular
  • On my account it says I have premium. But I don't on any device. I have tried logging out and logging in again. That didn't work. And neither has uninstalling and reinstalling Spotify. What. Do I do?
  • 353 Views
  • 0 replies
  • 0 likes
  • Subscription
  • 353 Views
  • 0 replies
  • 0 likes

Beibg charged

I dont even know how you guys have my credit card number, i have a free trail why you guys changing me , i want my money back i dont need this , i have my own music download, & you guys have no contact number, i want my moneyyyy bck now.

  • Newbie
  • I dont even know how you guys have my credit card number, i have a free trail why you guys changing me , i want my money back i dont need this , i have my own music download, & you guys have no c...
  • 473 Views
  • 0 replies
  • 0 likes
  • Account
  • 473 Views
  • 0 replies
  • 0 likes

Can't Login even in web player.

Everithing was normal until today. I Can't manage to login on my android, mac, windows or even web player. I use facebook to log in and it returns that my user or password is incorrect.As a premium subscriber I feel that i'm being stolen, and the wor...

  • Newbie
  • Everithing was normal until today.   I Can't manage to login on my android, mac, windows or even web player.  I use facebook to log in and it returns that my user or password is incorrec...
  • 360 Views
  • 0 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 360 Views
  • 0 replies
  • 0 likes

Subscription Issue

Hello, I have Spotify on my iPhone and I have had it for months now, I pay through my apple account via apple subscrpiptions. I have a receipt for this month's subscription but my spotify account is saying that im on the free plan. I listen to spotif...

  • Newbie
  • Hello, I have Spotify on my iPhone and I have had it for months now, I pay through my apple account via apple subscrpiptions. I have a receipt for this month's subscription but my spotify account is ...
  • 516 Views
  • 0 replies
  • 0 likes
  • Subscription
  • 516 Views
  • 0 replies
  • 0 likes

assistance with account for deceased subscriber

My husband had an account with monthly auto payments that I was unaware of until the debit to his account was attempted yesterday. I figured out how to cancel the spotify subscription but would like to have yesterday's monthly charge and resulting ov...

  • Newbie
  • My husband had an account with monthly auto payments that I was unaware of until the debit to his account was attempted yesterday. I figured out how to cancel the spotify subscription but would like ...
  • Adam_B
  • Spotify
  • 795 Views
  • 1 replies
  • 0 likes
  • 795 Views
  • 1 replies
  • 0 likes

Can't download application

Helo guys . i have upgraded account and i ve been using it for a month with cheer . yesterday i re-install my windows (7) and im trying to install spotify application on my laptop but when i try for it , i receive a warning which like -downloader can...

  • Newbie
  • Helo guys . i have upgraded account and  i ve been using it for a month with cheer . yesterday i re-install my windows (7) and im trying to install spotify application on my laptop but when i tr...
  • 410 Views
  • 0 replies
  • 0 likes
  • Account
    Other
    Premium
  • 410 Views
  • 0 replies
  • 0 likes

No me deja cancelar mi suscripción premium

Estoy intentando cancelar mi suscripción premium pero no hay manera. Siempre me dice clave incorrecta y estoy poniendo la clave correcta.¿que tengo que hacer para anular mi suscripción premium? I'm trying to cancel my premium subscription but no way....

  • Newbie
  • Estoy intentando cancelar mi suscripción premium pero no hay manera. Siempre me dice clave incorrecta y estoy poniendo la clave correcta. ¿que tengo que hacer para anular mi suscripción premium? &n...
  • 470 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
  • 470 Views
  • 0 replies
  • 0 likes

Forgotten password

Every time I get the 'reset your password' email, I enter my new password and press submit and it says my form has expired?

  • Newbie
  • Every time I get the 'reset your password' email, I enter my new password and press submit and it says my form has expired?
  • user-removed
  • Not applicable
  • 598 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 598 Views
  • 1 replies
  • 0 likes

Help! Canceled premium, now can't access normal account

Hi,I canceled my premium after the 3 month deal stopped and then, yesterday when I used Spotify on my iPhone, I was logged out. Now I can't log back in and also cannot get a password reset. My lost account is jason15743. Please help!! I made a new ac...

  • Casual Listener
  • Hi, I canceled my premium after the 3 month deal stopped and then, yesterday when I used Spotify on my iPhone, I was logged out. Now I can't log back in and also cannot get a password reset. My lost...
  • jchong15643
  • Casual Listener
  • 3608 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Premium
  • 3608 Views
  • 1 replies
  • 0 likes

Unlimited account payment problem

I have a Unlimited Account for many years now.A few days ago i didnt have enough money on my paypal, so i recieved the message "we can't extend your account because of payment issue" (or something like that)I immediately put enough on my paypal again...

  • Newbie
  • I have a Unlimited Account for many years now. A few days ago i didnt have enough money on my paypal, so i recieved the message "we can't extend your account because of payment issue" (or something ...
  • 2884 Views
  • 0 replies
  • 1 likes
  • Account
    Subscription
    Unlimited
  • 2884 Views
  • 0 replies
  • 1 likes