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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 3
  • Rising Star 3
  • 450 Views
  • 0 replies
  • 7 likes
  • Security
  • 450 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Faithless2o
  • Regular
  • 440718 Views
  • 968 replies
  • 108 likes
  • Account
  • 440718 Views
  • 968 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1195838 Views
  • 119 replies
  • 116 likes
  • Account
  • 1195838 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 107030 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 107030 Views
  • 70 replies
  • 11 likes

New offer

Hello, I already have premium but I received an offer where it said my family can have Spotify also for 9.99, does that mean that I have to pay an extra 9.99? So I'll be paying close $20 a month or how does that work. Thank you in advance

  • Newbie
  • Hello, I already have premium but I received an offer where it said my family can have Spotify also for 9.99, does that mean that I have to pay an extra 9.99? So I'll be paying close $20 a month or h...
  • Ox1
  • Roadie
  • 148 Views
  • 1 replies
  • 0 likes
  • Subscription
    Unlimited
  • 148 Views
  • 1 replies
  • 0 likes

Facebook freezing problem.

Hi. İ know only turkish, sorry for my wrong words e.t.C.I connected spotify with my facebook account. But ı want freeze my account, ı dont want anymore using my facebook but i used premium spotify and i want to used spotify.Pls help me. İ want my spo...

  • Casual Listener
  • Hi. İ know only turkish, sorry for my wrong words e.t.C. I connected spotify with my facebook account. But ı want freeze my account, ı dont want anymore using my facebook but i used premium spotify ...
  • user-removed
  • Not applicable
  • 232 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 232 Views
  • 3 replies
  • 0 likes

I am paying for 2 accounts, how do I cancel one of them?

I apparenty have a family and a separate premium account how do I cancel the premium account? Also, how can I contact someone at Spotify? Thanks!

  • Casual Listener
  • I apparenty have a family and a separate premium account how do I cancel the premium account? Also, how can I contact someone at Spotify? Thanks!  
  • 126 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 126 Views
  • 0 replies
  • 0 likes

Spotify Family - Incorrect Country settings

Hi, Have recently upgraded my subcription to Spotify Family and tried inviting my wife who obviously lives with me but encounters this "...couldn't add you to the Family Plan as your account needs to be based in the same country..." error. Verified t...

  • Newbie
  • Hi,   Have recently upgraded my subcription to Spotify Family and tried inviting my wife who obviously lives with me but encounters this "...couldn't add you to the Family Plan as your account...
  • gnovella16
  • Roadie
  • 191 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 191 Views
  • 1 replies
  • 0 likes

Credit card country mismatch.

Hi Spotify, I currently reside in Bulgaria, however my credit card was issued in the UK by Skrill, an online payments processor. This is the only card I can use for online payments at the moment, and your system is rejecting my payment to you, becaus...

  • Casual Listener
  • Hi Spotify,   I currently reside in Bulgaria, however my credit card was issued in the UK by Skrill, an online payments processor. This is the only card I can use for online payments at the mo...
  • MaxDamage
  • Casual Listener
  • 269 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
    Subscription
  • 269 Views
  • 1 replies
  • 0 likes

My premium is supposed to be covered by Fido

My account is supposed to be covered by my phone company although because of complications my line was held and I believe it deactivated my account, but when I try to put the code in through Fido to get the app it doesn't go through, they said it was...

  • Newbie
  • My account is supposed to be covered by my phone company although because of complications my line was held and I believe it deactivated my account, but when I try to put the code in through Fido to ...
  • gnovella16
  • Roadie
  • 133 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 133 Views
  • 1 replies
  • 0 likes

Can't play one specific playlist

Yeah I've had it for years and now suddenly I cant play anything from it, I can play anything else from any other playlist or search. Just annoying not being able to access it, and I cant seem to find similiar issue. Is it me or weird bug? Thanks.

  • Newbie
  • Yeah I've had it for years and now suddenly I cant play anything from it, I can play anything else from any other playlist or search. Just annoying not being able to access it, and I cant seem to fin...
  • 175 Views
  • 0 replies
  • 2 likes
  • Premium
  • 175 Views
  • 0 replies
  • 2 likes

Can't Select USA when purchasing E-card

I want to buy an e-card. I have to select my country, USA. The default country is, of course Lithuania. When I click to select i get a large list of countries that is alphabatized and cuts off the page at S. I need to get to the U's so I can select m...

  • Regular
  • I want to buy an e-card.  I have to select my country, USA.  The default country is, of course Lithuania.  When I click to select i get a large list of countries that is alphabatized a...
  • udhoops
  • Regular
  • 299 Views
  • 5 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 299 Views
  • 5 replies
  • 0 likes

Canceling premium

Anyone else not able to find "subscription and payment" on the subscription page? I've clicked on everything on that page and still can't find what they say will cancel it. So sorry I downloaded this thing!

  • Newbie
  • Anyone else not able to find "subscription and payment" on the subscription page? I've clicked on everything on that page and still can't find what they say will cancel it. So sorry I downloaded this...
  • Ox1
  • Roadie
  • 123 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 123 Views
  • 1 replies
  • 0 likes

purchased gift card NOT RECIEVED

I purchased a giftcard on line from spotify and we have not receieved. and I have been charged twice no gift card has been sent our recieved!!! And I cannot get anyone to return my inquiries?

  • Newbie
  • I purchased a giftcard on line from spotify and we have not receieved. and I have been charged twice no gift card has been sent our recieved!!! And I cannot get anyone to return my inquiries?
  • Ox1
  • Roadie
  • 130 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 130 Views
  • 1 replies
  • 0 likes

Oferta spotify family

Hola , me acogí a la oferta de Spotyfy family en la que los 3 primeros meses pagabas 9,99 ty me han cobrado 19,99 el primer mes. ¿como puedo reclamar la devolución? Gracias

  • Newbie
  • Hola , me acogí a la oferta de Spotyfy family en la que los 3 primeros meses pagabas 9,99 ty me han cobrado 19,99 el primer mes. ¿como puedo reclamar la devolución?   Gracias
  • 162 Views
  • 0 replies
  • 0 likes
  • Subscription
  • 162 Views
  • 0 replies
  • 0 likes

How do I create multiple profiles under one account?

Hi, Here's my issue. I'm on a Rogers Share Everything Plan (Ontario, Canada) with my boyfriend and we have free Spotify Premium as part of this plan for free for the next 2 years. We receieved the username from Rogers however, we can create up 3 prof...

  • Casual Listener
  • Hi,   Here's my issue. I'm on a Rogers Share Everything Plan (Ontario, Canada) with my boyfriend and we have free Spotify Premium as part of this plan for free for the next 2 years. We receiev...
  • AustinTanguay
  • Roadie
  • 32399 Views
  • 7 replies
  • 2 likes
  • Account
    Other
    Premium
    Subscription
    Unlimited
  • 32399 Views
  • 7 replies
  • 2 likes

Solved!! can't receive any message and songs from my friend

Hi good people of spotify, For a year I have been able to send to my friend songs & messages but I could not receive any message or songs from him.Could you please let me know what is the problem?Thanks in advance for your help.

  • Casual Listener
  • Hi good people of spotify,   For a year I have been able to send to my friend songs & messages but I could not receive any message or songs from him. Could you pl...
  • Darius999
  • Casual Listener
  • 276 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 276 Views
  • 1 replies
  • 0 likes

"Cannot receive songs and private message

Hi,Since a few weeks I can't receive any message and songs from my friend. Could you please let me know what is the problem? Thanks in advance for your help.Cheers,Sabmey

  • Casual Listener
  • Hi, Since a few weeks I can't receive any message and songs from my friend. Could you please let me know what is the problem? Thanks in advance for your help. Cheers, Sabmey
  • Darius999
  • Casual Listener
  • 513 Views
  • 4 replies
  • 0 likes
  • Other
    Subscription
  • 513 Views
  • 4 replies
  • 0 likes

Offers and Subscription help

It says I have already used the $0.99 offer or a free trial so I cannot get 3 months for $0.99. However, I have not already used that offer, and I am trying to use premium for the first time. Wondering if there is a glitch that can be fixed.

  • Casual Listener
  • It says I have already used the $0.99 offer or a free trial so I cannot get 3 months for $0.99. However, I have not already used that offer, and I am trying to use premium for the first time. Wonderi...
  • mayposadas
  • Casual Listener
  • 177 Views
  • 3 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 177 Views
  • 3 replies
  • 0 likes

99 cent for 3 month do not work !

Hello, I bought premium for 1 Month eacause im getting a gift (3 Month Premium) but i didnt get them. I only got 1 month. please help me ! (sorry for bad english im from Germany)

  • Casual Listener
  • Hello,   I bought premium for 1 Month eacause im getting a gift (3 Month Premium) but i didnt get them. I only got 1 month. please help me !   (sorry for bad english im from Germany)
  • SuchDope
  • Casual Listener
  • 259 Views
  • 6 replies
  • 0 likes
  • Premium
  • 259 Views
  • 6 replies
  • 0 likes

Linking Facebook

I originally started using my spotify through Facebook. The primary (premium) account I use now is through my email and not facebook. Is there a way for me to link these two accounts?

  • Newbie
  • I originally started using my spotify through Facebook.  The primary (premium) account I use now is through my email and not facebook.  Is there a way for me to link these two accounts?
  • AustinTanguay
  • Roadie
  • 122 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 122 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Student Charged $5.40 Even though I wasn't Eligible

Hello, I recently tried to apply for Spotify student, but couldn't verify my school since I am homeschooled and still in my last year in highschool. I entered my debit card details thinking that I would get the Premium right after that, but when I go...

  • Newbie
  • Hello,   I recently tried to apply for Spotify student, but couldn't verify my school since I am homeschooled and still in my last year in highschool. I entered my debit card details thinking ...
  • Ox1
  • Roadie
  • 393 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 393 Views
  • 1 replies
  • 0 likes

Customer services????

I recenly purchased a 12 month gift subscription for someone, but I used an incorrect recipient email address. Spotify have taken payment but I can not contact anyone to correct this!! There is no reply from the @spotifycares (!) twitter acount, only...

  • Newbie
  • I recenly purchased a 12 month gift subscription for someone, but I used an incorrect recipient email address. Spotify have taken payment but I can not contact anyone to correct this!! There is no re...
  • KatesHere
  • Community Legend
  • 189 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 189 Views
  • 1 replies
  • 0 likes

He pagado 2 veces

He pagado 2 veces la suscripción premium ,el mismo mes ,por error. Me pueden hacer devolución?El mes que viene solo me cobraran uno?Gracias

  • Casual Listener
  • He pagado 2 veces la suscripción premium ,el mismo mes ,por error. Me pueden hacer devolución? El mes que viene solo me cobraran uno? Gracias
  • gemmacv76
  • Casual Listener
  • 242 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 242 Views
  • 1 replies
  • 0 likes