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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • CrispyPotato275
  • Newbie
  • 281743 Views
  • 827 replies
  • 85 likes
  • Account
  • 281743 Views
  • 827 replies
  • 85 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1133986 Views
  • 118 replies
  • 107 likes
  • Account
  • 1133986 Views
  • 118 replies
  • 107 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 76024 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 76024 Views
  • 63 replies
  • 8 likes

Can't log in !

*This isn't my original account *So today i was trying to log in , but the first time i failed i received the notification saying my username or password was wrong . I was pretty sure nothing was wrong , until i tried to receive my password. First i ...

  • Newbie
  • *This isn't my original account * So today i was trying to log in , but the first time i failed i received the notification saying my username or password was wrong . I was pretty sure nothing was w...
  • 178 Views
  • 0 replies
  • 0 likes
  • Account
    Login
    Security
  • 178 Views
  • 0 replies
  • 0 likes

Can't access my account

I used an email just for Spotify. Now I don't remember what it was. I can't remember the password, since I used automatic access. I did the 0,99 promotion for 3 months. Will I keep paying for premium? Is there a way I can get my account back?I rememb...

  • Newbie
  • I used an email just for Spotify. Now I don't remember what it was. I can't remember the password, since I used automatic access. I did the 0,99 promotion for 3 months. Will I keep paying for premium...
  • 147 Views
  • 0 replies
  • 0 likes
  • Account
  • 147 Views
  • 0 replies
  • 0 likes

Accidentally pushed the available offline button

Today by mistake i pushed the available button which is at the top of all my songs on a premium account. Now all my songs are there but i have to redownlaod them all which will use alot of internet which im not happy with. Is there any way around thi...

  • Casual Listener
  • Today by mistake i pushed the available button which is at the top of all my songs on a premium account. Now all my songs are there but i have to redownlaod them all which will use alot of internet w...
  • mayh
  • Casual Listener
  • 379 Views
  • 2 replies
  • 1 likes
  • Login
    Premium
  • 379 Views
  • 2 replies
  • 1 likes

Problem with deadline

I want to know if today is my deadline to cancelled my account and I want to cancelled but they already charge the money in my account but is pending, so if I cancelled my account now I will receive my money back or I going to lose my money??

  • Newbie
  • I want to know if today is my deadline to cancelled my account and I want to cancelled but they already charge the money in my account but is pending, so if I cancelled my account now I will receive ...
  • JoeThomas
  • Community Legend
  • 160 Views
  • 1 replies
  • 0 likes
  • Premium
  • 160 Views
  • 1 replies
  • 0 likes

I'm being charged for Premium that I don't have

I tried out the free three month trial, which worked for a few days then disappeared, now I'm being charged a monthly Premium subscription fee when I don't and have not had Premium in months.

  • Newbie
  • I tried out the free three month trial, which worked for a few days then disappeared, now I'm being charged a monthly Premium subscription fee when I don't and have not had Premium in months.
  • JoeThomas
  • Community Legend
  • 208 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 208 Views
  • 1 replies
  • 0 likes

Charges for Premium Account I don't have or want

I see charges on my credit card for a premium service I never signed up for and do not have. How can I get a refund? Thanks

  • Casual Listener
  • I see charges on my credit card for a premium service I never signed up for and do not have. How can I get a refund? Thanks
  • JoeThomas
  • Community Legend
  • 161 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 161 Views
  • 1 replies
  • 0 likes

change country selected under profile settings

I have moved from the US to the UK but spotify won't let me change my country from the US- the field is "gray" and can't be selected to scroll to another country option. Any ideas?

  • Newbie
  • I have moved from the US to the UK but spotify won't let me change my country from the US- the field is "gray" and can't be selected to scroll to another country option. Any ideas?
  • 106 Views
  • 0 replies
  • 0 likes
  • Account
  • 106 Views
  • 0 replies
  • 0 likes

Not Premium but paying for it every month

Help! I am under "free" on my Spotify but the last few months I have been charged the 12.99 plus tax or whatever to my card through itunes for Spotify. Why? and why can't I find a number to call anyone about this??? I dont want to have to cancel my c...

  • Newbie
  • Help! I am under "free" on my Spotify but the last few months I have been charged the 12.99 plus tax or whatever to my card through itunes for Spotify. Why? and why can't I find a number to call anyo...
  • JoeThomas
  • Community Legend
  • 195 Views
  • 1 replies
  • 1 likes
  • Account
    Free
    Premium
    Security
    Subscription
  • 195 Views
  • 1 replies
  • 1 likes

Can't loggin at all

I don't know what's happening but this is making me really pissed off. A couple days ago my spotify client unlogged for some reason, and now every time I log-in with my facebook account, it says the login/password is wrong. I can log-in in facebook w...

  • Casual Listener
  • I don't know what's happening but this is making me really pissed off. A couple days ago my spotify client unlogged for some reason, and now every time I log-in with my facebook account, it says the ...
  • 190 Views
  • 0 replies
  • 0 likes
  • Account
    Login
  • 190 Views
  • 0 replies
  • 0 likes

Default playlist

So yesterday I deleted all my songs thinking I was clearing the play queue. Stupid me. Spotify offers the option (very nice) to restore deleted playlist but can not restore these deleted songs. Clicking the "+" for a song will save this under songs a...

  • Gig Goer
  • So yesterday I deleted all my songs thinking I was clearing the play queue. Stupid me.   Spotify offers the option (very nice) to restore deleted playlist but can not restore these deleted son...
  • edweerdt
  • Gig Goer
  • 957 Views
  • 1 replies
  • 0 likes
  • Account
  • 957 Views
  • 1 replies
  • 0 likes

Can't pay with Paypal

Hello,I recently tried to pay for the premium subscription with Paypal, but it kept telling me that the transition could not take place. My dad was doing it for me so his Paypal account was being used, therefore the email, name, age and different inf...

  • Newbie
  • Hello, I recently tried to pay for the premium subscription with Paypal, but it kept telling me that the transition could not take place. My dad was doing it for me so his Paypal account was being u...
  • 238 Views
  • 0 replies
  • 0 likes
  • Premium
  • 238 Views
  • 0 replies
  • 0 likes

Solved!! Delete account

Please delete this account! Thanks

  • Casual Listener
  • Please delete this account! Thanks
  • b4sti
  • Casual Listener
  • 482 Views
  • 4 replies
  • 0 likes
  • Account
  • 482 Views
  • 4 replies
  • 0 likes

Paying for Spotify premium but relaized there's a student discount I can get!

I see Spotify offers a student discount.....how do I get in on that? I'm a current student and already pay for premium! If I understand the website faq's they say to unsubscribe and subscribe all over WITH the discount?!? is there an easier way? I do...

  • Regular
  • I see Spotify offers a student discount.....how do I get in on that? I'm a current student and already pay for premium! If I understand the website faq's they say to unsubscribe and subscribe all ove...
  • Ox1
  • Roadie
  • 181 Views
  • 2 replies
  • 0 likes
  • 181 Views
  • 2 replies
  • 0 likes

Någon har bytt mitt lösenord

Hejsan!Jag får ingen hjälp någonstans!? Någon har hackat mitt konto och bytt mitt lösenord. Jag vill ha tillbaka mitt konto som jag betalar för. Jag kommer in via min Facebook men kan inte ändra lösenord eftersom personen som hackat min Spotify har d...

  • Newbie
  • Hejsan! Jag får ingen hjälp någonstans!? Någon har hackat mitt konto och bytt mitt lösenord. Jag vill ha tillbaka mitt konto som jag betalar för. Jag kommer in via min Facebook men kan inte ändra lö...
  • 199 Views
  • 0 replies
  • 0 likes
  • Account
    Security
  • 199 Views
  • 0 replies
  • 0 likes

Spotify thinks I'm abroad!

Hi, My spotify worked fine for the last month but then when I re-opened it I think, a few weeks ago, it required me to log in again. BTW I logged in using my facebook account. Then after I logged it, a message appeared saying I can only use spotify a...

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  • Regular
  •   Hi,   My spotify worked fine for the last month but then when I re-opened it I think, a few weeks ago, it required me to log in again. BTW I logged in using my facebook account. Then a...
  • PeterJNB15
  • Regular
  • 367 Views
  • 4 replies
  • 0 likes
  • Free
  • 367 Views
  • 4 replies
  • 0 likes

Can't access my premium account

I have purchased premium on my ps4 but I can't access it on my phone.

  • Casual Listener
  • I have purchased premium on my ps4 but I can't access it on my phone.
  • OviiiOne
  • Community Legend
  • 199 Views
  • 4 replies
  • 0 likes
  • Subscription
  • 199 Views
  • 4 replies
  • 0 likes

Monthly billing

My tech tried to set up my business to play music through spotify in my store, it would not however accept my details and has subsequently deleted me from being able to access spotify at all. I am paying monthly premium fees and need this subscriptio...

  • Newbie
  • My tech tried to set up my business to play music through spotify in my store, it would not however accept my details and has subsequently deleted me from being able to access spotify at all. I am pa...
  • MattSuda
  • Spotify Star
  • 193 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 193 Views
  • 1 replies
  • 0 likes