Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
80349 Views
9 replies
2 likes
Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?
Newbie
653667 Views
13 replies
4 likes
Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks
Newbie
734067 Views
18 replies
29 likes
I would like to link a facebook page to my playlist. Not a facebook account, a facebook page. Is this possible? Facebook changed the requirnment so people could create single pages without having them sign up as a member.
I would like to link a facebook page to my playlist. Not a facebook account, a facebook page. Is this possible? Facebook changed the requirnment so people could create single page...
221 Views
0 replies
0 likes
I paid for my subscription and was charged and it said they could not verify my student status. So why was I still charged but I have no access to spotify?
I paid for my subscription and was charged and it said they could not verify my student status. So why was I still charged but I have no access to spotify?
Roadie
231 Views
1 replies
0 likes
What is happening and how do I fix it? Does it have to do with the fact that I started the subscription through iOS?
What is happening and how do I fix it? Does it have to do with the fact that I started the subscription through iOS?
Community Legend
426 Views
4 replies
0 likes
Hi I got charged for premium with the student discount but never got a email receipt. I also logged into my Spotify and under my account status it says premium trial and also my premium will end on the 2015-15-11. So if Spotify already charged me for...
Hi I got charged for premium with the student discount but never got a email receipt. I also logged into my Spotify and under my account status it says premium trial and also my premium will end on t...
254 Views
0 replies
0 likes
Hi! I have been trying to log into my account for awhile now and it will not let me do so despite using my correct password and log in. When i try to change my password it says: "It looks like you are using your Facebook credentials to log in to Spot...
Hi! I have been trying to log into my account for awhile now and it will not let me do so despite using my correct password and log in. When i try to change my password it says: "It...
Spotify Star
418 Views
3 replies
0 likes
I saw on my bank account the recent spotify charge and it was listed as being £4. Is there a reason for this?
I saw on my bank account the recent spotify charge and it was listed as being £4. Is there a reason for this?
Community Legend
754 Views
8 replies
0 likes
Hi, I changed my subscription from a danish card to a swedish card two months ago but the country is still Denmark in my premium-subscription. So today I got a notification saying I have to switch countries but I can't cause the area where I'm suppos...
Hi, I changed my subscription from a danish card to a swedish card two months ago but the country is still Denmark in my premium-subscription. So today I got a notification saying I ha...
Community Legend
500 Views
3 replies
0 likes
I'm trying to update premium back but it's saying that it costs 12,99€, when I have had ALWAYS 9,99€.
I'm trying to update premium back but it's saying that it costs 12,99€, when I have had ALWAYS 9,99€.
Spotify Star
279 Views
1 replies
0 likes
Hola, mi cuenta de facebook fue eliminada y solo puedo ingresar a spotify con mi nombre de usuario (id) pero es un numero muy confuso, quisiera saber si existe forma de solucionar este problema y poder ingresar a mi cuenta de spotify de otra forma Sa...
Hola, mi cuenta de facebook fue eliminada y solo puedo ingresar a spotify con mi nombre de usuario (id) pero es un numero muy confuso, quisiera saber si existe forma de solucionar este problema y pod...
Newbie
441 Views
1 replies
0 likes
Hi, my name is Jasmine. I am starting to get extremely annoyed as I have some how created two profiles with spotify. One with the user name Jizzybum that has the premium package and that I use regularly and this one that is connected to my facebook a...
Hi, my name is Jasmine. I am starting to get extremely annoyed as I have some how created two profiles with spotify. One with the user name Jizzybum that has the premium package and t...
Community Legend
301 Views
1 replies
0 likes
Hello spotify, I wanted to listen to the song called "words with friends" by "Joyner lucas" on spotify but couldn't seem to find that exact song by that exact artist. Please add "words with friends" by "joyner lucas" to your inventory, I will greatly...
Hello spotify, I wanted to listen to the song called "words with friends" by "Joyner lucas" on spotify but couldn't seem to find that exact song by that exact artist. Please add "words with friends" ...
340 Views
0 replies
0 likes
Hello, Spotify people. I need help big time. I had an account with the email -snip- and my username was yanameis, and all of sudden today at lunch I got a logout error, and when I tried to log back in, it says my account password wasn't correct. I tr...
Hello, Spotify people. I need help big time. I had an account with the email -snip- and my username was yanameis, and all of sudden today at lunch I got a logout error, and when I tried to log b...
Roadie
766 Views
1 replies
0 likes
Hola, alrededor de un mes atras spotify en Chile ofrecia la especial oferta de 3 meses por 290 pesos, lo cual me parecio bueno, de tal manera que lo contrate y tambien a mi pareja, todo bien hasta ahora, cuando ellos sin razon alguna cancelaron mi su...
Hola, alrededor de un mes atras spotify en Chile ofrecia la especial oferta de 3 meses por 290 pesos, lo cual me parecio bueno, de tal manera que lo contrate y tambien a mi pareja, todo bien hasta ah...
262 Views
0 replies
0 likes
I am having an issue the comes from removing Spotify from your facebook account.I have searched multiple posts throughout the forum which all lead the to customer help button.I have sent in a contact request on day 1 day 2 and day 6.I haven't heard a...
I am having an issue the comes from removing Spotify from your facebook account. I have searched multiple posts throughout the forum which all lead the to customer help button. I have sent in a...
Regular
1610 Views
15 replies
0 likes
Hello, I was charged a day early for my subscription renewal. I had planned to cancel my subscription temporarily and re subscribe at a later date because of financial problems but $9 was removed from my credit car account before i could cancel or at...
Hello, I was charged a day early for my subscription renewal. I had planned to cancel my subscription temporarily and re subscribe at a later date because of financial problems but $9 was removed fro...
Roadie
451 Views
1 replies
0 likes
On the main page, it is advertised as a 60 day free trial However, when i actually try to sign up, it only offers me 30 days Any idea on how to claim the 60 days trial as advertised? CheersSam
On the main page, it is advertised as a 60 day free trial However, when i actually try to sign up, it only offers me 30 days Any idea on how to claim the 60 ...
Roadie
614 Views
1 replies
0 likes
I've just had an email saying I've changed my email address and I can now no longer login to Spotify via email or Facebook.I've emailed support@spotify.com as well as the email address on the notification email I got of account-details-changed@spotif...
I've just had an email saying I've changed my email address and I can now no longer login to Spotify via email or Facebook. I've emailed support@spotify.com as well as the email address on the not...
Casual Listener
380 Views
1 replies
0 likes
Hi Spotify,I am currently signed up for a half marathon in November near Chicago. I recently just ran one and I used my spotify playlist for it. The only problem I had was that I couldn't choose a certain song when I got near a tought mile and ran ou...
Hi Spotify, I am currently signed up for a half marathon in November near Chicago. I recently just ran one and I used my spotify playlist for it. The only problem I had was that I couldn't choose a ...
Spotify Star
270 Views
1 replies
0 likes
I just had signed up for premium and check my account was charged 4 times I canceled my subscription the same same day. Am I going to get refunded all this charges I blame the crap sign up, made me enter my card 4 times I didn't think anything of it ...
I just had signed up for premium and check my account was charged 4 times I canceled my subscription the same same day. Am I going to get refunded all this charges I blame the crap sign up, made me e...
Community Legend
307 Views
1 replies
0 likes
Hello, My Spotify account was premium by being connected to an offer from my cellular mobile provider, Rogers Communications. Part of my plan included a Premium account which is still active. Prior to signing up to this cellular plan, I had a Spotify...
Hello, My Spotify account was premium by being connected to an offer from my cellular mobile provider, Rogers Communications. Part of my plan included a Premium account which is still active...
Community Legend
404 Views
1 replies
0 likes
