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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83448 Views

29 replies

0 likes

  • 83448 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

104519 Views

10 replies

3 likes

Account
Login
  • 104519 Views
  • 10 replies
  • 3 likes

A NAME that I have never heard of, is second on my 2015 top list

Last week Spotify send me an email about my statistics in 2015. The very first song and top five singers that I listened during 2015. Surprisingly a name called "George Fenton" (I've never heard of him-sorry!) came up as the second person with a scor...

Casual Listener

Last week Spotify send me an email about my statistics in 2015. The very first song and top five singers that I listened during 2015. Surprisingly a name called "George Fenton" (I've never heard of h...

Aegean83

Casual Listener

267 Views

2 replies

0 likes

Account
Other
Security
  • 267 Views
  • 2 replies
  • 0 likes

Dont have rights to edit playlists

Hi, earlier today i made the choice to sign up for premium on my account, as i only had borrowed one before. I then transfered the playlists that i followed, and created a copy of those i had personally made on the other account. I created the playli...

Casual Listener

Hi, earlier today i made the choice to sign up for premium on my account, as i only had borrowed one before. I then transfered the playlists that i followed, and created a copy of those i had persona...

user-removed

Not applicable

220 Views

1 replies

0 likes

Premium
  • 220 Views
  • 1 replies
  • 0 likes

Spotify has paused my account

My Spotify account stopped working and said I can't use it a broad. I have premium but they have emailed me saying they cannot take my payment and now my account is paused and I don't know why now when I go to purchase premium again I login to Facebo...

Newbie

My Spotify account stopped working and said I can't use it a broad. I have premium but they have emailed me saying they cannot take my payment and now my account is paused and I don't know why now wh...

181 Views

0 replies

0 likes

Premium
  • 181 Views
  • 0 replies
  • 0 likes

Premium Subscription Not Working

I'm not sure if this is the right place to post this but I got Spotify Premium on my phone plan with Fido in September, and I'm supposed to have it for 24 months. I was using it last night at around 8PM and at 10PM, when I went to use it, it told me ...

Newbie

I'm not sure if this is the right place to post this but I got Spotify Premium on my phone plan with Fido in September, and I'm supposed to have it for 24 months. I was using it last night at around ...

171 Views

0 replies

0 likes

Premium
Subscription
  • 171 Views
  • 0 replies
  • 0 likes

How to set up other family lines

Hello Spotifiers!So I just signed up for a family plan, but I can't find any info on how my cousins can access it. Do they just sign in with my profile's info? Or do I have to set up their own profiles?Thank you!

Newbie

Hello Spotifiers! So I just signed up for a family plan, but I can't find any info on how my cousins can access it. Do they just sign in with my profile's info? Or do I have to set up their own prof...

user-removed

Not applicable

424 Views

1 replies

0 likes

Account
Subscription
  • 424 Views
  • 1 replies
  • 0 likes

Loggin in issues

I created my playlists using free service logged in with facebook now i have premium and cant log in with facebook wich makes imposible to find my created playlists. Please help

Newbie

I created my playlists using free service logged in with facebook now i have premium and cant log in with facebook wich makes imposible to find my created playlists. Please help

194 Views

0 replies

0 likes

Account
Login
  • 194 Views
  • 0 replies
  • 0 likes

FAMILY VS. INDIVIDUAL SUBSCRIPTIONS

I CURRENTLY PAY PER MONTH FOR (4) INDIVIDUAL PREMIUM SUBSCRIPTIONS. I'D LIKE TO DO THE FAMILY PLAN BUT DO NOT WANT TO LOSE MY INDIVIDUAL PLAYLISTS. HOW DO I GO ABOUT DOING THAT?

Newbie

I CURRENTLY PAY PER MONTH FOR (4) INDIVIDUAL PREMIUM SUBSCRIPTIONS.  I'D LIKE TO DO THE FAMILY PLAN BUT DO NOT WANT TO LOSE MY INDIVIDUAL PLAYLISTS.  HOW DO I GO ABOUT DOING THAT?

user-removed

Not applicable

473 Views

1 replies

0 likes

Premium
  • 473 Views
  • 1 replies
  • 0 likes

Subscription

I have accidently bought subrscription for the wrong account. How do i go about fixing this so i can get it for the one that i use daily?

Newbie

I have accidently bought subrscription for the wrong account. How do i go about fixing this so i can get it for the one that i use daily?

161 Views

0 replies

0 likes

Premium
  • 161 Views
  • 0 replies
  • 0 likes

Ecard

Hallo ich habe eine Ecard gekauft für meine Freundin es wurde das Geld auch mit Sofortüberweisung bezahlt aber weder bei ihr noch bei mir ist eine Email eingegangen...

Newbie

Hallo ich habe eine Ecard gekauft für meine Freundin es wurde das Geld auch mit Sofortüberweisung bezahlt aber weder bei ihr noch bei mir ist eine Email eingegangen...

208 Views

0 replies

0 likes

Account
Premium
Subscription
  • 208 Views
  • 0 replies
  • 0 likes

Cancelled Sub

Hi, so I was offered a 99cent subscription and when I put in my details it took 9.99 out of my account instead of 99cent. I cancelled immediately but didn't get refunded. There doesn't seem to be any online helping people that work for Spotify that c...

Newbie

Hi, so I was offered a 99cent subscription and when I put in my details it took 9.99 out of my account instead of 99cent. I cancelled immediately but didn't get refunded. There doesn't seem to be any...

gnovella16

Roadie

371 Views

1 replies

0 likes

Subscription
  • 371 Views
  • 1 replies
  • 0 likes

WB CREED Fight For Playlist 1-month Subscription winner

Hi all, I recently entered a song into the Creed movie playlist to win 1 month of spotify premium, so i go to enter the code, right? As any bloke would, to only find it's INVALID. I thought this was supposed to work? Ripoff???

Gig Goer

Hi all,   I recently entered a song into the Creed movie playlist to win 1 month of spotify premium, so i go to enter the code, right? As any bloke would, to only find it's INVALID. I thought ...

gnovella16

Roadie

310 Views

1 replies

0 likes

Account
Premium
Subscription
  • 310 Views
  • 1 replies
  • 0 likes

Solved!! Can't change email address due to inactive Facebook account

My Spotify account is connected to an email address that I no longer have. The only email address that I have (which is the one I can access) is connected to a Facebook account that has been deleted permanently. Because of this situation I cannot cha...

Casual Listener

My Spotify account is connected to an email address that I no longer have. The only email address that I have (which is the one I can access) is connected to a Facebook account that has been del...

superborkado

Casual Listener

898 Views

3 replies

0 likes

Account
  • 898 Views
  • 3 replies
  • 0 likes

Can't login. Three months premium biggest mistake ever...

Hi. So I live in Serbia, and Spotify isn't supported here yet for some reason. I bought 3 months premium for $0.99 per month, and then canceled. Now I can't even login to my account because I'm not in USA, and I could until I bought premium account.....

Music Fan

Hi. So I live in Serbia, and Spotify isn't supported here yet for some reason. I bought 3 months premium for $0.99 per month, and then canceled. Now I can't even login to my account because I'm not i...

NemanjaV95

Music Fan

264 Views

1 replies

0 likes

Account
Login
Premium
Subscription
  • 264 Views
  • 1 replies
  • 0 likes

Took out money for trying to subscribe to student discount

I'm a new student I just enrolled for school two days ago. I tried to enroll in the student discount. I put my credit card information it took out 5.00 and I was trying to put my school and was having a hard time. So I gave up. I still have the free ...

Newbie

I'm a new student I just enrolled for school two days ago. I tried to enroll in the student discount. I put my credit card information it took out 5.00 and I was trying to put my school and was havin...

gnovella16

Roadie

227 Views

1 replies

0 likes

Subscription
  • 227 Views
  • 1 replies
  • 0 likes

Cant locate my email or my password " sorry your email address was not available ..."

Hi there, so im trying to change password of my account but its not allowing me. From the first place it doesnt allow me to put my e-mail also.Im subscribed through facebeook and if i want to sign in through ps4 it doesnt allow me because it doesnt h...

Newbie

Hi there, so im trying to change password of my account but its not allowing me. From the first place it doesnt allow me to put my e-mail also. Im subscribed through facebeook and if i want to sign ...

gnovella16

Roadie

241 Views

1 replies

0 likes

Account
Premium
  • 241 Views
  • 1 replies
  • 0 likes

Solved!! Many tracks suddenly not-available

Hello there, I know thtat sometimes tracks that first were available could turn in not-avaliable because of copyrights. But now suddenly more than half of the tracks in my playlists turned into not-available (mainly soundtracks). What happened? I wou...

Regular

Hello there,   I know thtat sometimes tracks that first were available could turn in not-avaliable because of copyrights. But now suddenly more than half of the tracks in my playlists turned i...

jfkessels

Regular

1052 Views

2 replies

0 likes

Premium
Unlimited
  • 1052 Views
  • 2 replies
  • 0 likes

Facebook connect

Hi, I've conncted my existing Premium Spotify account to Facebook. Now when I log in using Facebook, everything is gone (playlists/music) and I'm using a "Free" Spotify account. When I log back in using my old credentials, everything is back to norma...

Casual Listener

Hi,   I've conncted my existing Premium Spotify account to Facebook. Now when I log in using Facebook, everything is gone (playlists/music) and I'm using a "Free" Spotify account. When I log b...

gnovella16

Roadie

264 Views

1 replies

0 likes

Account
Premium
Subscription
  • 264 Views
  • 1 replies
  • 0 likes

premium account for 1week

I add a try out premium account, does it include any costs fot one week? Should I end it myself or is this automaticIsabelle

Casual Listener

I add a try out premium account, does it include any costs fot one week? Should I end it myself or is this automatic Isabelle

224 Views

0 replies

0 likes

Premium
  • 224 Views
  • 0 replies
  • 0 likes

Premium Subscription

Hello I have added the premium subscription on my iphone via itunes yet it doesn't appear on my desktop (web) versoin of Spotify. Anyone know how I can get the premium sub to come across and register on the desktop version? Thanks

Newbie

Hello   I have added the premium subscription on my iphone via itunes yet it doesn't appear on my desktop (web) versoin of Spotify.   Anyone know how I can get the premium sub to come a...

Isabellevw

Casual Listener

215 Views

1 replies

0 likes

Premium
  • 215 Views
  • 1 replies
  • 0 likes

deleted my Facebook, need to remove spotify

Am leaving for military duty, no use to have it. Want to get rid of it. No phone number. Confusing as to whom I am supposed to be emailing.

Newbie

Am leaving for military duty, no use to have it. Want to get rid of it. No phone number. Confusing as to whom I am supposed to be emailing.

gnovella16

Roadie

217 Views

1 replies

0 likes

Premium
  • 217 Views
  • 1 replies
  • 0 likes