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Please see below the most popular frequently asked questions.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 421500 Views
  • 965 replies
  • 108 likes
  • Account
  • 421500 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186521 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186521 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103473 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103473 Views
  • 69 replies
  • 10 likes

Re: Spotify Family (Q&A)

HI, i am using spotify from india, i want to go premium as it is showing 3 months premium in 1$ but it wont accept my Card, So can anyone do payment on my behalf? i will transfer via paypal first. If anyone could help me out.ThanksBrarbaljinder096@gm...

  • Casual Listener
  • HI, i am using spotify from india, i want to go premium as it is showing 3 months premium in 1$ but it wont accept my Card, So can anyone do payment on my behalf? i will transfer via paypal first. If...
  • Oreste
  • Composer
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes

Premium not working on new phone

I have a new phone and the spotify app downloaded on my new phone is asking me to purchase. I already have premium. Please help!

  • Newbie
  • I have a new phone and the spotify app downloaded on my new phone is asking me to purchase. I already have premium. Please help!
  • 326 Views
  • 0 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 326 Views
  • 0 replies
  • 0 likes

Solved!! About auto renewal

Today I bought a 3 months subscription for 0.99€, how can I turn the auto renewal off and keep the current subscription? Thanks in advance and sorry for possible bad English!EDIT: wrong section, I was sure I was posting in "Accounts and Subscriptions...

  • Casual Listener
  • Today I bought a 3 months subscription for 0.99€, how can I turn the auto renewal off and keep the current subscription? Thanks in advance and sorry for possible bad English! EDIT: wrong section, I ...
  • Ksosks
  • Newbie
  • 38518 Views
  • 9 replies
  • 1 likes
  • Windows
  • 38518 Views
  • 9 replies
  • 1 likes

Cant get into my spotify

i would like to completly transfer this playlist to my new account https://play.spotify.com/user/12163807153/playlist/6SgAcc5eXfc0E3PKXTlgnL?play=true&utm_source=open.spotify.com&utm_medium=open but i have no idea how i was using facebook with the sp...

  • Casual Listener
  • i would like to completly transfer this playlist to my new account https://play.spotify.com/user/12163807153/playlist/6SgAcc5eXfc0E3PKXTlgnL?play=true&utm_source=open.spotify.com&utm_medium=o...
  • dmt_2000
  • Casual Listener
  • 849 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Other
  • 849 Views
  • 1 replies
  • 0 likes

Advied if I signed up for Premium I would get 3 months for 9.99

Hi,I have signed up for premium on the understanding I would get 3 months for 9.99. However when I look at my account it shows that it will expire or payment will be taken on 13/01/16.. This is one month only. Can anybody advise what I need to do to ...

  • Newbie
  • Hi, I have signed up for premium on the understanding I would get 3 months for 9.99. However when I look at my account it shows that it will expire or payment will be taken on 13/01/16.. This is one...
  • KatesHere
  • Community Legend
  • 298 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 298 Views
  • 1 replies
  • 0 likes

Unable to sign in

Are there issues effecting the Android App where by the username and password login isn't processed correctly? I know the username and password are correct as if I change it I'm told it's wrong. The message I get is that my email address is already r...

  • Newbie
  • Are there issues effecting the Android App where by the username and password login isn't processed correctly?  I know the username and password are correct as if I change it I'm told it's wrong...
  • 208 Views
  • 0 replies
  • 0 likes
  • Account
    Login
  • 208 Views
  • 0 replies
  • 0 likes

PAY FOR SPOTIFY PREMIUM AND DIDNT GET IT

Recently i've paid for my reinscription to Premium account but besides de charge has been made into my credit card, I'm still having the free version. Could you please help?

  • Casual Listener
  • Recently i've paid for my reinscription to Premium account but besides de charge has been made into my credit card, I'm still having the free version.   Could you please help? 
  • eri_electricity
  • Casual Listener
  • 287 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 287 Views
  • 2 replies
  • 0 likes

Cancelling premium extension

hi, i just bought a 3 months free premium, and I dont want to lose money after those 3 months ( i mean i dont want to extend my premium without my knowledge), so how can i cancel my premium extension? I mean I still want to have Premium through next ...

  • Newbie
  • hi,   i just bought a 3 months free premium, and I dont want to lose money after those 3 months ( i mean i dont want to extend my premium without my knowledge), so how can i cancel my premium ...
  • 130 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 130 Views
  • 0 replies
  • 0 likes

Solved!! Posibble Colombia scam. It says its to cost COP11499 but really comes COP18312.45

I tried to to buy Premium in that price which is announced on the website: COP11499. I have been surprised to see that really pulled COP18312.45. What should I do to get my money back?

  • Casual Listener
  • I tried to to buy Premium in that price which is announced on the website: COP11499. I have been surprised to see that really pulled COP18312.45. What should I do to get my money back?
  • driveflanger
  • Community Legend
  • 366 Views
  • 3 replies
  • 0 likes
  • Premium
  • 366 Views
  • 3 replies
  • 0 likes

Attivato abbonamento per sbaglio

Erroneamente ho attivato e pagato l'abbonamento di 12,99 al mese al posto di attivare la promozione di 3 mesi a 10€ e qualcosa. C'è un modo per carmbiarla? Come faccio a bloccare il rinnovo automatico?

  • Newbie
  • Erroneamente ho attivato e pagato l'abbonamento di 12,99 al mese al posto di attivare la promozione di 3 mesi a 10€ e qualcosa. C'è un modo per carmbiarla? Come faccio a bloccare il rinnovo automatic...
  • 215 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
  • 215 Views
  • 0 replies
  • 0 likes

Subscribed to wrong offer

Hi,It popped up on my phone that I was eligible for 3 months of spotify premium for €9.99 so I entered my card details and it said that I wasn't eligible for this offer and has now charged me €9.99 per month. This is not what I signed up for, can thi...

  • Newbie
  • Hi, It popped up on my phone that I was eligible for 3 months of spotify premium for €9.99 so I entered my card details and it said that I wasn't eligible for this offer and has now charged me €9.99...
  • 123 Views
  • 0 replies
  • 0 likes
  • Premium
    Subscription
  • 123 Views
  • 0 replies
  • 0 likes

Still being charged

I changed from premium to free a while ago but I'm still being charged every month?

  • Newbie
  • I changed from premium to free a while ago but I'm still being charged every month?
  • 104 Views
  • 0 replies
  • 0 likes
  • Subscription
  • 104 Views
  • 0 replies
  • 0 likes

"Not eligible" for 50% Premium discount despite having NUS Extra card

My daughter has had her Spotify account for a couple of years now and I pay her £4.99 a month subscription - she signed up to the midrange price band when you offered 3 choices of subscription and when you scrapped it you told us we would continue to...

  • Newbie
  • My daughter has had her Spotify account for a couple of years now and I pay her £4.99 a month subscription - she signed up to the midrange price band when you offered 3 choices of subscription and wh...
  • 134 Views
  • 0 replies
  • 0 likes
  • Premium
    Subscription
  • 134 Views
  • 0 replies
  • 0 likes

Spotify Premium account issues

I have a spotify premium account and it will not work on Sonos, Sonos have identified the problem as my spotify account not being identified by Sonos as a premium account. I notice when i log in on my windows PC to spotify even though i have a premiu...

  • Newbie
  • I have a spotify premium account and it will not work on Sonos, Sonos have identified the problem as my spotify account not being identified by Sonos as a premium account. I notice when i log in on m...
  • 145 Views
  • 0 replies
  • 0 likes
  • Premium
  • 145 Views
  • 0 replies
  • 0 likes

Como recuperar mis playlists en el extranjero?

Hola!Debo mudarme al extranjero, y se que solo puedo usar la app por 14 dias. Asi que estoy buscando la forma de no perder mis playlists. Que opciones tengo? si al hacerme premiun las puedo conservar o eso tambien esta limitado? Muchas gracias por ac...

  • Newbie
  • Hola! Debo mudarme al extranjero, y se que solo puedo usar la app por 14 dias. Asi que estoy buscando la forma de no perder mis playlists. Que opciones tengo? si al hacerme premiun las puedo conserv...
  • 160 Views
  • 0 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 160 Views
  • 0 replies
  • 0 likes

Can't use paypal for premium

Hello there, When I want to subscribe to premium nothing happens, I can't use my paypal account. The status on my paypal account is "not active" for spotify autorisation and I can't activate it again. Could you help me out?

  • Newbie
  • Hello there,     When I want to subscribe to premium nothing happens, I can't use my paypal account. The status on my paypal account is "not active" for spotify autorisation and I can't ...
  • 205 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
  • 205 Views
  • 0 replies
  • 0 likes

Cant pay with my credit card for more than 1 account

Hello my father bought spotify premium through his credit card for himself and when he wanted to buy it for me it rejected it. Now im really pissed help me.

  • Newbie
  • Hello my father bought spotify premium through his credit card for himself and when he wanted to buy it for me it rejected it. Now im really pissed help me.
  • 130 Views
  • 0 replies
  • 0 likes
  • Subscription
  • 130 Views
  • 0 replies
  • 0 likes

I'm paying every month, but apparently have a 'Free' account!

My spotify doesn't work with Sonos any more and as far as I can tell I am on a 'free' account. The money goes out of my bank account every month though! Can anyone help with this? Thanks.

  • Regular
  • My spotify doesn't work with Sonos any more and as far as I can tell I am on a 'free' account. The money goes out of my bank account every month though!   Can anyone help with this?   T...
  • rafitnoy
  • Newbie
  • 483 Views
  • 8 replies
  • 0 likes
  • Account
    Free
    Subscription
  • 483 Views
  • 8 replies
  • 0 likes

Account Hacked

Hello gutoday my account was hacked by someone. He changed my email and password and i cant change it. I can login with my facebook account. I already unsubcribed my premium account. Now i want to delete my account permanently because of this issue. ...

  • Visitor
  • Hello gutoday my account was hacked by someone. He changed my email and password and i cant change it. I can login with my facebook account. I already unsubcribed my premium account. Now i want to de...
  • 154 Views
  • 0 replies
  • 0 likes
  • Account
    Other
    Premium
    Security
    Subscription
  • 154 Views
  • 0 replies
  • 0 likes