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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80428 Views

9 replies

2 likes

Account
Login
  • 80428 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653870 Views

13 replies

4 likes

Account
  • 653870 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734333 Views

18 replies

29 likes

  • 734333 Views
  • 18 replies
  • 29 likes

Unlink Facebook?

I want to deactivate my Facebook but if I do I won't be able to sign into Spotify ...is there a way I can unlink my Facebook so I can use Spotify alone?

Newbie

I want to deactivate my Facebook but if I do I won't be able to sign into Spotify ...is there a way I can unlink my Facebook so I can use Spotify alone?

Ingru

Newbie

219 Views

1 replies

0 likes

Account
Login
  • 219 Views
  • 1 replies
  • 0 likes

Cannot log in or reset password

Cannot log to my account on desktop /mobile/web clientwhen i try to log in using facebook i have this error - "This webpage has a redirect loop ERR_TOO_MANY_REDIRECTS"when i try to reset my password i have this error - "The username or email you prov...

Regular

Cannot log to my account on desktop /mobile/web client when i try to log in using facebook i have this error - "This webpage has a redirect loop ERR_TOO_MANY_REDIRECTS" when i try to rese...

madmonkey23

Roadie

1645 Views

17 replies

0 likes

Account
Login
Premium
  • 1645 Views
  • 17 replies
  • 0 likes

Cannot raise a response from Spoitfy

My account has been re-set, I am still being billed for Premium which I have had for 2 years, I cannot get into my original account to delete the credit card and add it to the new account I have been forced to create (loosing all playlists etc), not ...

Newbie

My account has been re-set, I am still being billed for Premium which I have had for 2 years, I cannot get into my original account to delete the credit card and add it to the new account I have been...

Pete

Roadie

241 Views

2 replies

0 likes

Account
Premium
Subscription
  • 241 Views
  • 2 replies
  • 0 likes

Can't log in account anymore

Hello!I use the third year of Spotify. Last month, I bought a one-year premium membership. Two days ago I suddenly can't log in to my spotify account with any one of my gadgets. It can not also go through the web. Also, I can't log in with facebook. ...

Casual Listener

Hello! I use the third year of Spotify. Last month, I bought a one-year premium membership. Two days ago I suddenly can't log in to my spotify account with any one of my gadgets. It can not als...

jimidi

Casual Listener

609 Views

3 replies

0 likes

Premium
  • 609 Views
  • 3 replies
  • 0 likes

Spotify wont play songs

Hi, i used to have no issues but today my first has turned up, i have a decent soundboard on my mobo, and i instaled gigabytes own software to get surround working. Now it plays al fine on anything, but spotify have a total hickup after i whent to fu...

Newbie

Hi, i used to have no issues but today my first has turned up, i have a decent soundboard on my mobo, and i instaled gigabytes own software to get surround working. Now it plays al fine on anything, ...

sinapetersen

Gig Goer

612 Views

1 replies

0 likes

Premium
Subscription
  • 612 Views
  • 1 replies
  • 0 likes

Account deleted without my permission

Hello, Since a couple of years now, I had a Spotify prenium account (my last payment is the 14th of October). But since one week, I realized that my account has been deleted without my permission. I didn't received any email or anything that could le...

Regular

Hello,   Since a couple of years now, I had a Spotify prenium account (my last payment is the 14th of October). But since one week, I realized that my account has been deleted without my permi...

jean3601

Community Legend

1006 Views

9 replies

0 likes

Account
Premium
Security
  • 1006 Views
  • 9 replies
  • 0 likes

Privacy Features/Issue

I'm paying for a Premium account, the least you could do is let me Private my profile, hide my TOP ARTISTS/TRACKS. It keeps showing up on my PUBLIC profile how the heck do I get rid of it. Plus, I can't even upload a picture UNLESS I CONNECT TO FACEB...

Visitor

I'm paying for a Premium account, the least you could do is let me Private my profile, hide my TOP ARTISTS/TRACKS. It keeps showing up on my PUBLIC profile how the heck do I get rid of it. Plus,...

KatesHere

Community Legend

251 Views

3 replies

0 likes

Account
Premium
  • 251 Views
  • 3 replies
  • 0 likes

Solved!! A band has disapeared

Hi, musics from the band "Black Tongue" are not available anymore, is my spotify bugging ?

Casual Listener

Hi,  musics from the band "Black Tongue" are not available anymore, is my spotify bugging ?

sinapetersen

Gig Goer

567 Views

3 replies

0 likes

Other
  • 567 Views
  • 3 replies
  • 0 likes

No device password sent

I requested now several times a device password, but never get any mail, spam filters are checked. I registered wil FB, maybe thats the problem?

Casual Listener

I requested now several times a device password, but never get any mail, spam filters are checked.   I registered wil FB, maybe thats the problem?

Ox1

Roadie

298 Views

3 replies

0 likes

Account
Login
  • 298 Views
  • 3 replies
  • 0 likes

Account taken over - facebook login exploit?

Is this forum the only way to get support? My account has been taken over. They have changed the email/password, which makes editing my account not an option. I need either an account reset or to shut down my account.

Casual Listener

Is this forum the only way to get support?   My account has been taken over. They have changed the email/password, which makes editing my account not an option. I need either an account reset ...

300 Views

0 replies

0 likes

Security
  • 300 Views
  • 0 replies
  • 0 likes

Account hacked

Hi, I have always signed into my Spotify account via my Facebook. But I have recently been noticing other users trying to overtake my account as I am using the app, therefore stopping my music. I then went into my account setting to see if I could re...

Newbie

Hi,  I have always signed into my Spotify account via my Facebook. But I have recently been noticing other users trying to overtake my account as I am using the app, therefore stopping my music...

ben51959

Casual Listener

255 Views

1 replies

0 likes

Account
Login
Security
  • 255 Views
  • 1 replies
  • 0 likes

Can't Connect via Facebook

Hello allI downloaded the app on my PC, created an account via Facebook but i can't log in to the app.I click the Connect via Facebook button, the browser opens, sais "Logging in to Spotify" for a few secondsthen closes down again and the app is stil...

Newbie

Hello all I downloaded the app on my PC, created an account via Facebook but i can't log in to the app. I click the Connect via Facebook button, the browser opens, sais "Logging in to Spotify" for ...

275 Views

0 replies

0 likes

Account
Free
Login
  • 275 Views
  • 0 replies
  • 0 likes

Help with a password

Hey! My friend has a problem with his password, he entered incorrectly his password when it was registering, and he asked for a new password by mail and it has not arrived yet. His mail is: ***@*** (edited for security). It isnt in the spam box. Than...

Casual Listener

Hey! My friend has a problem with his password, he entered incorrectly his password when it was registering, and he asked for a new password by mail and it has not arrived yet. His mail is: ***@***...

KatesHere

Community Legend

296 Views

1 replies

0 likes

Account
Login
Subscription
  • 296 Views
  • 1 replies
  • 0 likes

Cannot log in with any password

I upgraded my laptop to Windows 10 so when I opened up spotify I had to re enter my password. I entered my password and it said it was wrong so I reset my password and used the new one however it still said it was wrong. I've also updated my android ...

Casual Listener

I upgraded my laptop to Windows 10 so when I opened up spotify I had to re enter my password. I entered my password and it said it was wrong so I reset my password and used the new one however it sti...

CCG_CherryBomb

Newbie

623 Views

4 replies

1 likes

Account
Login
Security
  • 623 Views
  • 4 replies
  • 1 likes

Authentication

how can I change the authentication? For Sample: The Facebook to username and password. Because I want to deactivate my Facebook.

Newbie

how can I change the authentication? For Sample: The Facebook to username and password. Because I want to deactivate my Facebook. 

MattSuda

Spotify Star

394 Views

1 replies

0 likes

Login
  • 394 Views
  • 1 replies
  • 0 likes

Charged for 3 month at one time

Hello I got charged for 3 month subscription at the 29. of october, and I don´t even want to be a premium member. How can I delete my membership and get the money back? I have attached a note from my online bank, where you can see that I have been ch...

Newbie

Hello   I got charged for 3 month subscription at the 29. of october, and I don´t even want to be a premium member. How can I delete my membership and get the money back?   I have attac...

335 Views

0 replies

0 likes

Subscription
  • 335 Views
  • 0 replies
  • 0 likes

Solved!! Spotify Gift Cards are currently not available in your country.

I wish to buy e-card for my friend as birthday present. The page still working few days ago but now its only showing "Spotify Gift Cards are currently not available in your country.". Why its not available again? Ps. i am from Malaysia

Newbie

I wish to buy e-card for my friend as birthday present. The page still working few days ago but now its only showing "Spotify Gift Cards are currently not available in your country.". Why its not ava...

Ox1

Roadie

559 Views

1 replies

0 likes

Account
Subscription
  • 559 Views
  • 1 replies
  • 0 likes

profile page - ERR_TOO_MANY_REDIRECTS

Can't opwn my profile page:This web page has a redirect loopERR_TOO_MANY_REDIRECTS another error,i can't login to application from mobile device. username/password incorrect. but i'ts correct!

Regular

Can't opwn my profile page: This web page has a redirect loop ERR_TOO_MANY_REDIRECTS   another error,i can't login to application from mobile device. username/password incorrect. but i'ts co...

user-removed

Not applicable

1079 Views

3 replies

0 likes

Account
Premium
  • 1079 Views
  • 3 replies
  • 0 likes

Lot me of out all devices

Hi my username is bethanybirch99-gb can you please log me out of all my Spotify devices

Newbie

Hi my username is bethanybirch99-gb can you please log me out of all my Spotify devices

Ox1

Roadie

381 Views

1 replies

0 likes

Account
  • 381 Views
  • 1 replies
  • 0 likes