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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mothical
  • Newbie
  • 156692 Views
  • 175 replies
  • 12 likes
  • Account
    Free
  • 156692 Views
  • 175 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10618 Views
  • 3 replies
  • 10 likes
  • Security
  • 10618 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 507025 Views
  • 985 replies
  • 112 likes
  • Account
  • 507025 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124496 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124496 Views
  • 74 replies
  • 12 likes

Mixed accounts

Hi guys, The problem: I accidently got a 3month sub on my facebook account, and used a spotify gift card on my main account which I actually use. Any ideas on what to do about this? Ideally I'd love to be able to bring over all the paid for subscript...

  • Newbie
  • Hi guys,   The problem: I accidently got a 3month sub on my facebook account, and used a spotify gift card on my main account which I actually use.   Any ideas on what to do about this?...
  • 132 Views
  • 0 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 132 Views
  • 0 replies
  • 0 likes

Who to call in mexico?

Hello, im from Mexico, i have a problem about my credit card, i got spotify free subscription, i never upgrade to the premium version, but someone did it, cuz i got charged in my card, i need to know a number to cancel or complaint that situation.

  • Newbie
  • Hello, im from Mexico, i have a problem about my credit card, i got spotify free subscription, i never upgrade to the premium version, but someone did it, cuz i got charged in my card, i need to know...
  • 229 Views
  • 0 replies
  • 0 likes
  • Security
    Subscription
  • 229 Views
  • 0 replies
  • 0 likes

Unsubscribe

I would like to unsubscribe but cannot find an email to email to to unsubscribe.Please help

  • Newbie
  • I would like to unsubscribe but cannot find an email to email to to unsubscribe. Please help
  • 273 Views
  • 0 replies
  • 0 likes
  • Subscription
  • 273 Views
  • 0 replies
  • 0 likes

AmEx Premium Help

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  • Casual Listener
  • --
  • Oeghan
  • Casual Listener
  • 255 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 255 Views
  • 2 replies
  • 0 likes

Ordered gift card but nothing happened

So I ordered a gift card (so I thought) for my Dad for Xmas. He said no email came through to him. How does the gift card work? When will I be charged for the gift card if it the transaction went through? I'm reluctant to retry buying the gift card i...

  • Newbie
  • So I ordered a gift card (so I thought) for my Dad for Xmas. He said no email came through to him. How does the gift card work? When will I be charged for the gift card if it the transaction went thr...
  • 163 Views
  • 0 replies
  • 0 likes
  • Other
    Subscription
  • 163 Views
  • 0 replies
  • 0 likes

Signed up for special deal 3 months premium 99c

However, I've just been billed $14.99 on iTunesApple says Spotify problem to fix. Can anyone help?

  • Newbie
  • However, I've just been billed $14.99 on iTunes Apple says Spotify problem to fix. Can anyone help?
  • 193 Views
  • 0 replies
  • 0 likes
  • Premium
  • 193 Views
  • 0 replies
  • 0 likes

Free trial

How do I quit a spotify free trial 7 day trial.Does it cancel automatically if not how do I cancel it.

  • Newbie
  • How do I quit a spotify free trial 7 day trial.Does it cancel automatically if not how do I cancel it.
  • 206 Views
  • 0 replies
  • 0 likes
  • Premium
    Subscription
  • 206 Views
  • 0 replies
  • 0 likes

Gutscheinkarte mit den Unidays-Rabatt als Zahlungsmethode nicht auswählbar

Guten Tag, ich habe ein Problem ich würde ganz gerne mein Spotify Account auf Premium upgraden allerdings benutze ich dazu den Rabattcode von unidays welche mir 50% Rabatt gewährt wenn ich nun die Zahlungsmethode auswählen möchte, kann ich keinen Gut...

  • Casual Listener
  • Guten Tag, ich habe ein Problem ich würde ganz gerne mein Spotify Account auf Premium upgraden allerdings benutze ich dazu den Rabattcode von unidays welche mir 50% Rabatt gewährt wenn ich nun die Za...
  • 313 Views
  • 0 replies
  • 0 likes
  • Premium
  • 313 Views
  • 0 replies
  • 0 likes

changing information on account/

I signed up for Spotify through Facebook, I was living with my mom at the time and they have her zip code down on my account. I have a family of my own now and we moved to a different area. I need my info changed, and I also don't want to sign in thr...

  • Newbie
  • I signed up for Spotify through Facebook, I was living with my mom at the time and they have her zip code down on my account. I have a family of my own now and we moved to a different area. I need my...
  • 170 Views
  • 0 replies
  • 0 likes
  • Account
    Free
    Other
    Subscription
  • 170 Views
  • 0 replies
  • 0 likes

Cant use store bought gift cards to pay for premium

I just purchased premium service, and signed up for family plan. I knew I was doing this and purchased gift cards with cash to pay for this. Now, after I have signed up, I am told I can't use gift cards to pay for my account. Help?

  • Newbie
  • I just purchased premium service, and signed up for family plan.  I knew I was doing this and purchased gift cards with cash to pay for this.  Now, after I have signed up, I am told I can't...
  • petenatoli
  • Regular
  • 1037 Views
  • 5 replies
  • 0 likes
  • 1037 Views
  • 5 replies
  • 0 likes

Combine gift card with 3 months of Premium for just $0.99.

Hello! I just activated my gift card and wanted to use it in conjunction with the 3 months of Premium for just $0.99. When I went to registered for the latter, it said that I was ineligible because I'd entered my gift card first which made me a premi...

  • Casual Listener
  • Hello! I just activated my gift card and wanted to use it in conjunction with the 3 months of Premium for just $0.99. When I went to registered for the latter, it said that I was ineli...
  • petenatoli
  • Regular
  • 1053 Views
  • 6 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1053 Views
  • 6 replies
  • 0 likes

Holiday Deal Not Working?

I have had spotify free for a while and I saw that they had a deal, .99¢ for 3 months, and so I bought spotify 2 $10 gift cards to pay. I put them in and it says I only get the 2 months, which is the normal price. Why didn't I get the holiday deal?

  • Newbie
  • I have had spotify free for a while and I saw that they had a deal, .99¢ for 3 months, and so I bought spotify 2 $10 gift cards to pay. I put them in and it says I only get the 2 months, which is the...
  • djdreams10
  • Casual Listener
  • 296 Views
  • 4 replies
  • 0 likes
  • 296 Views
  • 4 replies
  • 0 likes

I JUST WANT TO CANCEL!

Please help.I was recently charged for premium. But I dont have premium. I dont even use this darn site. These people are horrid. No customer service line?GET ME OFF THIS darn SITE!!! I HATE IT

  • Newbie
  • Please help. I was recently charged for premium. But I dont have premium. I dont even use this darn site. These people are horrid. No customer service line? GET ME OFF THIS darn SITE!!! I HATE IT
  • 162 Views
  • 0 replies
  • 0 likes
  • Account
  • 162 Views
  • 0 replies
  • 0 likes

I can not pay my bill with credit card will

y traté durante más de una vez pagué y no me deja decir que mi tarjeta está teniendo un mal día para intentar algo más, pero con más tarjetas y trató diferentes bancos y no se puede tampoco, que puedo hacer?

  • Newbie
  • y traté durante más de una vez pagué y no me deja decir que mi tarjeta está teniendo un mal día para intentar algo más, pero con más tarjetas y trató diferentes bancos y no se puede tampoco, que pued...
  • 221 Views
  • 0 replies
  • 0 likes
  • Account
    Subscription
  • 221 Views
  • 0 replies
  • 0 likes

Solved!! Spotify Premium - College for $4.99, now I pay $9.99 for Spotify Premium?

I was originally signed up with the college discount, paying $4.99 However, for the past two months I have been paying $9.99. Is there a reason this is happening? If so, what can I do to fix it? Thank you in advance for your help!

  • Newbie
  • I was originally signed up with the college discount, paying $4.99   However, for the past two months I have been paying $9.99. Is there a reason this is happening? If so, what can I do to fix...
  • tracycui
  • Casual Listener
  • 2194 Views
  • 4 replies
  • 0 likes
  • Subscription
  • 2194 Views
  • 4 replies
  • 0 likes

I need to speak with a customer service representative

Please call me in Boston, MA at 781-670-0040.My credit card is being charged for services I am unable to access. Spotify Help is not helpful.Thank you.Ed Rivers

  • Casual Listener
  • Please call me in Boston, MA at 781-670-0040. My credit card is being charged for services I am unable to access. Spotify Help is not helpful. Thank you. Ed Rivers
  • EdRivers7452
  • Casual Listener
  • 388 Views
  • 3 replies
  • 0 likes
  • Premium
  • 388 Views
  • 3 replies
  • 0 likes

"signed out everywhere" and STILL HAVING ILLEGAL ACCESS!

Per the instructions elsewhere in this thread, I used the sign out everywhere function. I've actually used it about three times, and changed my Facebook password three times. Someone still keeps taking control of my Spotify account and moving it to d...

  • Visitor
  • Per the instructions elsewhere in this thread, I used the sign out everywhere function. I've actually used it about three times, and changed my Facebook password three times. Someone still keeps taki...
  • 196 Views
  • 0 replies
  • 0 likes
  • Account
    Login
  • 196 Views
  • 0 replies
  • 0 likes

Payment

I am being charge for the premium but do no have it !!!!Tried to cancel by going into Subcribtions but it just says UPGRADE in there but the money has been coming out for at least 3 months!!???

  • Newbie
  • I am being charge for the premium but do no have it !!!! Tried to cancel by going into Subcribtions but it just says UPGRADE in there but the money has been coming out for at least 3 months!!???
  • 198 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 198 Views
  • 0 replies
  • 0 likes

I am trying to delet an old spotify account

I had an old spotify account that was attached to my facebook account. MY facebook account wasthen deactivated for a few months. I opened a new spotify account in this time and now I would like to delete my old account so I can attach the new account...

  • Newbie
  • I had an old spotify account that was attached to my facebook account. MY facebook account wasthen deactivated for a few months.   I opened a new spotify account in this time and now I would l...
  • 321 Views
  • 0 replies
  • 0 likes
  • Account
  • 321 Views
  • 0 replies
  • 0 likes