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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • exospersonaldog
  • Casual Listener
  • 256718 Views
  • 477 replies
  • 30 likes
  • Account
    Free
  • 256718 Views
  • 477 replies
  • 30 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 12893 Views
  • 6 replies
  • 11 likes
  • Security
  • 12893 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 528288 Views
  • 989 replies
  • 113 likes
  • Account
  • 528288 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 127868 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 127868 Views
  • 74 replies
  • 12 likes

Paid for two $.99 for 3 months for the same account...

Today I purchased spotify premium for $.99 for 3 months and I was charged twice and now both transacations are pending. Also I can't even use the premium feature because it's not letting me. Can somebody help me or at least cancel both of the subscri...

  • Newbie
  • Today I purchased spotify premium for $.99 for 3 months and I was charged twice and now both transacations are pending. Also I can't even use the premium feature because it's not letting me. Can some...
  • Adam
  • Roadie
  • 414 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
    Subscription
  • 414 Views
  • 1 replies
  • 0 likes

£0.99 for 3 months has put multiple charges on my debit card

Hi, Like most, I saw the £0.99 offer for 3 months and swiftly went to create another account to grab the deal. It wouldn't go through and was getting payment decline messages on the first account I tried (this one) so I created a second but had the s...

  • Newbie
  • Hi,    Like most, I saw the £0.99 offer for 3 months and swiftly went to create another account to grab the deal. It wouldn't go through and was getting payment decline messages on the fi...
  • Adam
  • Roadie
  • 318 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 318 Views
  • 1 replies
  • 0 likes

Nova Conta Premium

Olá, Boa tarde!Acabei de fazer o upgrade da minha conta para Premium, já foi autorizado pela administradora do meu cartão de crédito (recebo SMS sobre as aprovações), porém, minha conta ainda não atualizou, mostra como Free.Como devo proceder?Obrigad...

  • Newbie
  • Olá, Boa tarde! Acabei de fazer o upgrade da minha conta para Premium, já foi autorizado pela administradora do meu cartão de crédito (recebo SMS sobre as aprovações), porém, minha conta ainda não a...
  • 148 Views
  • 0 replies
  • 0 likes
  • Premium
  • 148 Views
  • 0 replies
  • 0 likes

Solved!! change language

Please change my language to the correct one: german Thanks - otherwise i can´t invite any person in my famlie into spotify family

  • Casual Listener
  • Please change my language to the correct one: german  Thanks - otherwise i can´t invite any person in my famlie into spotify family
  • beav3r
  • Casual Listener
  • 283 Views
  • 1 replies
  • 0 likes
  • Account
  • 283 Views
  • 1 replies
  • 0 likes

Me hicieron el cargo, pero no hay modificación

El sábado por todo el día estuve tratando de cambiar mi cuenta a premium, me decía que no se podía, pero se hizo el cargo 2 veces a la tarjeta, pero no hay ninguna modificación en mi cuenta

  • Newbie
  • El sábado por todo el día estuve tratando de cambiar mi cuenta a premium, me decía que no se podía, pero se hizo el cargo 2 veces a la tarjeta, pero no hay ninguna modificación en mi cuenta
  • 162 Views
  • 0 replies
  • 0 likes
  • Subscription
  • 162 Views
  • 0 replies
  • 0 likes

Download limit

Is there a limit for downloading music on Spotify? If yes, how many music?

  • Newbie
  • Is there a limit for downloading music on Spotify? If yes, how many music?
  • user-removed
  • Not applicable
  • 518 Views
  • 1 replies
  • 0 likes
  • Premium
  • 518 Views
  • 1 replies
  • 0 likes

Permanently Delete Spotify Account

Hello Spotify Community, I would like to permanently remove & delete my Spotify account, I did the following: Go to Spotify offical home page: https://www.spotify.com/uk/ Scroll down, until you see "About" click on About: https://www.spotify.com/uk/a...

  • Visitor
  • Hello Spotify Community,   I would like to permanently remove & delete my Spotify account, I did the following:   Go to Spotify offical home page: https://www.spotify.com/uk/ ...
  • user-removed
  • Not applicable
  • 1169 Views
  • 8 replies
  • 0 likes
  • Account
    Free
  • 1169 Views
  • 8 replies
  • 0 likes

3 Monate für 9,99, aber nur 1 Monat Premium bekommen

Hallo zusammen, wie es im Topic steht: Ich habe am 05.12.2014 ein Spotify Abo abgeschlossen, als es das Angebot "1 Monat kaufen - 3 bekommen" gab. Jetzt habe ich aber festgestellt, dass mein Premium Account abgelaufen ist. Wo sind denn meine 2 Frei-M...

  • Newbie
  • Hallo zusammen,   wie es im Topic steht: Ich habe am 05.12.2014 ein Spotify Abo abgeschlossen, als es das Angebot "1 Monat kaufen - 3 bekommen" gab. Jetzt habe ich aber festgestell...
  • theresa271
  • Newbie
  • 671 Views
  • 3 replies
  • 0 likes
  • 671 Views
  • 3 replies
  • 0 likes

Solved!! I have inadverently delete my 3-Month-Trial-Premium and want to reactivate my account

Yesterday (I live in Germany) I've booked the 3-Month-Trial-Premium and delete it inadverently. I pay the 0,99 Euros via Paypal. Now I want to reactivate my 3-Month-Trial-Premium, but Spotify told me to fill out the payment-form again. So I don't kno...

  • Casual Listener
  • Yesterday (I live in Germany) I've booked the 3-Month-Trial-Premium and delete it inadverently. I pay the 0,99 Euros via Paypal.   Now I want to reactivate my 3-Month-Trial-Premium, but Spotif...
  • draewe
  • Casual Listener
  • 515 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 515 Views
  • 2 replies
  • 0 likes

Free account, charged for premium...

Okay, so I recently graduated, and I wanted to see if I could still get the student discount on Spotify anyway. The attempt was unsuccessful, but I was charged $4.99 on my bank account anyway. How do I get my money back? Thanks in advance for you hel...

  • Newbie
  • Okay, so I recently graduated, and I wanted to see if I could still get the student discount on Spotify anyway. The attempt was unsuccessful, but I was charged $4.99 on my bank account anyway. How do...
  • Taylor
  • Community Legend
  • 280 Views
  • 2 replies
  • 1 likes
  • Free
    Premium
    Subscription
  • 280 Views
  • 2 replies
  • 1 likes

Lost my premium account!!

Hi, I have a premium account but suddenly when I'm logging on, a new new free one appears!Now I can't access to my premium account but it still exists.I've tried both my old login directly in the Spotify Application on my PC, and thru Facebook login....

  • Newbie
  • Hi,   I have a premium account but suddenly when I'm logging on, a new new free one appears! Now I can't access to my premium account but it still exists. I've tried both my old login direct...
  • Taylor
  • Community Legend
  • 159 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 159 Views
  • 1 replies
  • 0 likes

"Error" using credit card, charged twice and still free user

I used a credit card to become premium, but Spotify says my card is having a bad day and couldn´t make the payment. I tried it twice but didn´t work. I recieved two messages from my bank saying i made two payments for Spotify, but i don´t even have p...

  • Newbie
  • I used a credit card to become premium, but Spotify says my card is having a bad day and couldn´t make the payment. I tried it twice but didn´t work. I recieved two messages from my bank saying i mad...
  • user-removed
  • Not applicable
  • 390 Views
  • 5 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 390 Views
  • 5 replies
  • 0 likes

Spotify Family sign up issues

I have just invited one of my family (wife) into Spotify Family and they can't successfully upgrade their free account using the invite code as it says that the family member must also be in the same country!!! We are both in the UK and all living ha...

  • Newbie
  • I have just invited one of my family (wife) into Spotify Family and they can't successfully upgrade their free account using the invite code as it says that the family member must also be in the same...
  • MattSuda
  • Spotify Star
  • 309 Views
  • 1 replies
  • 0 likes
  • Account
  • 309 Views
  • 1 replies
  • 0 likes

premium sub - not correct deal

Hi, i wanted the 99c for three month deal. Have never used Spotify before. Now I only have 7 day trial. How can I fix this? Thanks.

  • Casual Listener
  • Hi,   i wanted the 99c for three month deal. Have never used Spotify before. Now I only have 7 day trial.   How can I fix this?   Thanks.
  • Siddhartha108
  • Casual Listener
  • 379 Views
  • 9 replies
  • 0 likes
  • Subscription
  • 379 Views
  • 9 replies
  • 0 likes

Moved abroad for good

SOLVED:I connected on another laptop and managed to change my country.Maybe it was the proxy of the office that did not allow me to change, thinking I was in another country... Hi Guys! I found some old discussions about this topic, but still did not...

  • Newbie
  • SOLVED: I connected on another laptop and managed to change my country. Maybe it was the proxy of the office that did not allow me to change, thinking I was in another country...     &...
  • 137 Views
  • 0 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
    Unlimited
  • 137 Views
  • 0 replies
  • 0 likes

after 2 music, spotify this block

Hello everyoneAfter a default of payment, because of my credit card details Visa reached the end of that validity, my Spotify account is blocked, I handed the new issue of my new Visa card, and despite this, I can only play 2 music before that it sto...

  • Casual Listener
  • Hello everyone After a default of payment, because of my credit card details Visa reached the end of that validity, my Spotify account is blocked, I handed the new issue of my new Visa card, and d...
  • kazzz57
  • Casual Listener
  • 128 Views
  • 1 replies
  • 0 likes
  • Account
  • 128 Views
  • 1 replies
  • 0 likes

Solved!! spotify family plan

i recently just got the offer about 3 months free spotify premium and i just paid the $9.99. I am a bit confused on how the payment will be. Right now it says that i will be charged on the 28 of January again but i thought it said the three months fr...

  • Newbie
  • i recently just got the offer about 3 months free spotify premium and i just paid the $9.99. I am a bit confused on how the payment will be. Right now it says that i will be charged on the 28 of Janu...
  • user-removed
  • Not applicable
  • 448 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 448 Views
  • 4 replies
  • 0 likes

Too old gift card

Hi, I've got an unused gift card that I've had for two years. Is there any way I could activate it so I can use it?

  • Newbie
  • Hi, I've got an unused gift card that I've had for two years. Is there any way I could activate it so I can use it?
  • user-removed
  • Not applicable
  • 240 Views
  • 3 replies
  • 0 likes
  • Account
    Other
  • 240 Views
  • 3 replies
  • 0 likes

Can I use a Spotify gift card after I used it?

Hi, yesterday I bought a Spotify gift card of 30$ to change my subscription from free to premium and I just spend 0,99$ because of the promotion and I want to know if I can use my gift card again to pay Spotify when my subscription of premium ends......

  • Casual Listener
  • Hi, yesterday I bought a Spotify gift card of 30$ to change my subscription from free to premium and I just spend 0,99$ because of the promotion and I want to know if I can use my gift card again to ...
  • Teffy123
  • Casual Listener
  • 198 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 198 Views
  • 1 replies
  • 0 likes