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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • WhyNea
  • Newbie
  • 171603 Views
  • 185 replies
  • 13 likes
  • Account
    Free
  • 171603 Views
  • 185 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Gig Goer
  • 11326 Views
  • 6 replies
  • 11 likes
  • Security
  • 11326 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 515494 Views
  • 986 replies
  • 112 likes
  • Account
  • 515494 Views
  • 986 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 125927 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 125927 Views
  • 74 replies
  • 12 likes

Changing Account Details

I received an email from Spotify about how the MasterCard used for my account is about to expire, which it is, but when I clicked the link "Update Details" it had problems loading in my browser. When it finally did load it had boxes for my card numbe...

  • Newbie
  • I received an email from Spotify about how the MasterCard used for my account is about to expire, which it is, but when I clicked the link "Update Details" it had problems loading in my browser. When...
  • 165 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Security
  • 165 Views
  • 0 replies
  • 0 likes

Solved!! Extra Vouchers on top of existing vouchers

I've been given 2 one month Spotify gift cards, if I upload both at the same time will this give me two months worth or only one month as I entered them on the same day. (Stupid question I know but I just want to be sure).

  • Newbie
  • I've been given 2 one month Spotify gift cards, if I upload both at the same time will this give me two months worth or only one month as I entered them on the same day. (Stupid question I know but I...
  • user-removed
  • Not applicable
  • 279 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 279 Views
  • 1 replies
  • 0 likes

Spotify Subscription

Hello,I am a bit confused while setting up spotify account. I had it set up on my tablet, and put a code in from a gift card but it hasn't upgraded me to premium. I also purchased the 3 month free subsrciption for $0.99 with paypal and still no upgra...

  • Visitor
  • Hello, I am a bit confused while setting up spotify account. I had it set up on my tablet, and put a code in from a gift card but it hasn't upgraded me to premium. I also purchased the 3 month free ...
  • 107 Views
  • 0 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 107 Views
  • 0 replies
  • 0 likes

Solved!! Spotify Offline Mode - How does it work?

Does 'offline mode' mean I can listen to music offline without the usage of data or WiFi?

  • Casual Listener
  • Does 'offline mode' mean I can listen to music offline without the usage of data or WiFi? 
  • kdagogo
  • Newbie
  • 613 Views
  • 3 replies
  • 0 likes
  • 613 Views
  • 3 replies
  • 0 likes

Family Premium/next bill in 2months instead of 3?

I signed up and added 1 more person besides me on the account. where i see the next bill it tells me payment is 2/23/16 for $14.99 which makes it only 2months free. It should say 3/25/15. Am I notunderstanding something? how do I contact the customer...

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  • Newbie
  • I signed up and added 1 more person besides me on the account. where i see the next bill it tells me payment is 2/23/16  for $14.99 which makes it only 2months free. It should say 3/25/15. &nbs...
  • 101 Views
  • 0 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 101 Views
  • 0 replies
  • 0 likes

Discount for High school students

Earlier today I purchased student premium however it still says free. My bank statement says the right amount was deduced but I do not have a receipt. If the money is still pending to be deduced from my bank account is this why I have not switched fr...

  • Newbie
  • Earlier today I purchased student premium however it still says free. My bank statement says the right amount was deduced but I do not have a receipt. If the money is still pending to be deduced from...
  • 152 Views
  • 0 replies
  • 0 likes
  • Premium
    Subscription
  • 152 Views
  • 0 replies
  • 0 likes

[SOLVED] E-CARD WRONG RECIPIENT E-MAIL

Hello all, I just purchased a e-card about an hour ago and I have just found out I inserted the wrong recipient e-mail (it's missing one letter). I have already sent an email to the Spotify support but it says if I need immediate help I should check ...

  • Newbie
  • Hello all,    I just purchased a e-card about an hour ago and I have just found out I inserted the wrong recipient e-mail (it's missing one letter). I have already sent an email to t...
  • 185 Views
  • 0 replies
  • 0 likes
  • Account
    Subscription
  • 185 Views
  • 0 replies
  • 0 likes

Account deleted

Hello. I tried to use Spotify account today (tynmishoe22) and it said auto login failed at which point I tried to manually login and it said my account doesn't exist. I did not try logging in through Facebook as I don't want to and furthermore, I cou...

  • Newbie
  • Hello. I tried to use Spotify account today (tynmishoe22) and it said auto login failed at which point I tried to manually login and it said my account doesn't exist. I did not try logging in through...
  • 154 Views
  • 0 replies
  • 0 likes
  • Account
  • 154 Views
  • 0 replies
  • 0 likes

redemption did not upgrade

Used spotify card. Entered code but did not upgrade to premium. Have log out and have uninstalled and reinstalled. Still not worked.

  • Casual Listener
  • Used spotify card. Entered code but did not upgrade to premium. Have log out and have uninstalled and reinstalled. Still not worked.
  • 123 Views
  • 0 replies
  • 0 likes
  • Premium
    Subscription
  • 123 Views
  • 0 replies
  • 0 likes

redemption did not upgrade

Used spotify card. Entered code but did not upgrade to premium. Have log out and have uninstalled and reinstalled. Still not worked.

  • Casual Listener
  • Used spotify card. Entered code but did not upgrade to premium. Have log out and have uninstalled and reinstalled. Still not worked.
  • 117 Views
  • 0 replies
  • 0 likes
  • Premium
    Subscription
  • 117 Views
  • 0 replies
  • 0 likes

Cancel without password

Hi, A while ago I gifted a spotify subscription to my father in law. After a little over two years he decided that he no longer uses spotify often enough to warrant the subscription price. Unfortunately he doesn't remember his credentials and when he...

  • Casual Listener
  • Hi,   A while ago I gifted a spotify subscription to my father in law. After a little over two years he decided that he no longer uses spotify often enough to warrant the subscription price. U...
  • 213 Views
  • 0 replies
  • 0 likes
  • Login
    Subscription
  • 213 Views
  • 0 replies
  • 0 likes

Android notification spam

I've opted out of all marketing communications, and you're now using the android notification system to push out your bollocks. Please stop.

  • Music Fan
  • I've opted out of all marketing communications, and you're now using the android notification system to push out your bollocks. Please stop.
  • user-removed
  • Not applicable
  • 455 Views
  • 3 replies
  • 2 likes
  • Account
    Other
    Subscription
  • 455 Views
  • 3 replies
  • 2 likes

iTunes credit for a special offer for premium

So I have about $72.00 on iTunes, and Spotify has an awesome offer for premium that's 99 cents for 3 months and then only 9.99 afterwards, and I want to use my iTunes credit to get it but when I try to do so on the app, it only allows me to use it on...

  • Newbie
  • So I have about $72.00 on iTunes, and Spotify has an awesome offer for premium that's 99 cents for 3 months and then only 9.99 afterwards, and I want to use my iTunes credit to get it but when I try ...
  • 181 Views
  • 0 replies
  • 1 likes
  • Premium
    Subscription
  • 181 Views
  • 0 replies
  • 1 likes

Charged for a Subscription I did not intend to purchase;

So, I have looked at the offer for the 3 months of Spotify for 0.99p. I went to purchase this offer and it has charged my bank account £9.99. How can I be refunded as this is not the right thing I purchased, and Spotify should not be offering a 99p d...

  • Newbie
  • So, I have looked at the offer for the 3 months of Spotify for 0.99p. I went to purchase this offer and it has charged my bank account £9.99. How can I be refunded as this is not the right thing...
  • 136 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 136 Views
  • 0 replies
  • 0 likes

Charted in Euros?

I switched to spotify Canada from the US using the change country optiom and suddenly I am being charged in EUROs. Also can't seem to sign up for the family plan? What gives, in Chrome and Firefox it complains I need to have Javascript enabled, which...

  • Newbie
  • I switched to spotify Canada from the US using the change country optiom and suddenly I am being charged in EUROs. Also can't seem to sign up for the family plan? What gives, in Chrome and Firefox it...
  • 151 Views
  • 0 replies
  • 0 likes
  • Account
  • 151 Views
  • 0 replies
  • 0 likes

Online Gift Card Purchase

Help! I'm trying to buy a gift card online for e-mail delivery and it won't accpet the delivery date I'm putting in, saying "Invalid Format" I've tried putting the date in many ways, including 12/24/2015, but nothing is working and so it won't let me...

  • Newbie
  • Help! I'm trying to buy a gift card online for e-mail delivery and it won't accpet the delivery date I'm putting in, saying "Invalid Format" I've tried putting the date in many ways, including 12/24/...
  • 512 Views
  • 0 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 512 Views
  • 0 replies
  • 0 likes

I paid Premium five times and I'm free user spotify please give me my money back

I paid the amount and an error pop out stating that spotify didn't charge the money but my credit card says that the money has been taken... please help, there is no place to talk to spotify directly this is a big problem they have taken the amount o...

  • Newbie
  • I paid the amount and an error pop out stating that spotify didn't charge the money but my credit card says that the money has been taken... please help, there is no place to talk to spotify directly...
  • 136 Views
  • 0 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 136 Views
  • 0 replies
  • 0 likes

I paid but im still having spotify Free!!!

Recently, i paid to get the promo of 3 months for $99 pesos, but when i login in the app of my smartphone and in the computer, the account still say: Spotify Free. I already done the process of close my session and login again in both, the computer a...

  • Newbie
  • Recently, i paid to get the promo of 3 months for $99 pesos, but when i login in the app of my smartphone and in the computer, the account still  say: Spotify Free. I already done the process of...
  • goodrichn6
  • Newbie
  • 207 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Premium
    Subscription
  • 207 Views
  • 1 replies
  • 0 likes

Solved!! Log everyone out

Can you please log everyone out of my Spotify too.

  • Casual Listener
  • Can you please log everyone out of my Spotify too.
  • rwelch88
  • Newbie
  • 538 Views
  • 4 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
    Security
  • 538 Views
  • 4 replies
  • 0 likes

I have a java problem when trying to upgrade

I tried to upgrade from free to premium and it said that I needed to enable javascript to continue with credit card payment.My javascript IS enabled.What do I do?

  • Newbie
  • I tried to upgrade from free to premium and it said that I needed to enable javascript to continue with credit card payment. My javascript IS enabled. What do I do?
  • 297 Views
  • 0 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 297 Views
  • 0 replies
  • 0 likes