Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 335744 Views
  • 890 replies
  • 105 likes
  • Account
  • 335744 Views
  • 890 replies
  • 105 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1148028 Views
  • 119 replies
  • 110 likes
  • Account
  • 1148028 Views
  • 119 replies
  • 110 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 86120 Views
  • 68 replies
  • 9 likes
  • Account
    Login
    Premium
  • 86120 Views
  • 68 replies
  • 9 likes

Recharged after canceled subscription

So i Cancelled my monthly subscription to Spotify a while ago and today i get a charge of $9.99 on my Paypal Account, i would like this fixed, please.Thank you.

  • Newbie
  • So i Cancelled my monthly subscription to Spotify a while ago and today i get a charge of $9.99 on my Paypal Account, i would like this fixed, please. Thank you.
  • LordRollin
  • Community Legend
  • 130 Views
  • 1 replies
  • 0 likes
  • Other
  • 130 Views
  • 1 replies
  • 0 likes

Oops, seems your card or payment provider is having a bad day.

I've tried to renew my premium subscription multiple times on multiple platforms. Windows, Mac, Chrome, Safari... I keep receiving the following message: Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been ch...

  • Newbie
  • I've tried to renew my premium subscription multiple times on multiple platforms.   Windows, Mac, Chrome, Safari...   I keep receiving the following message:    Oops, seems...
  • 125 Views
  • 0 replies
  • 0 likes
  • Premium
  • 125 Views
  • 0 replies
  • 0 likes

Suddenly, my credit card is being rejected

I am a Dutch citizen living in Malaysia. I have been subscribing to Spotify ever since december 2013. Now suddenly I received a mail entitled Spotify Payment Failure. I was surprised, because there is nothing wrong with my creditcard. When I tried to...

  • Casual Listener
  • I am a Dutch citizen living in Malaysia. I have been subscribing to Spotify ever since december 2013. Now suddenly I received a mail entitled Spotify Payment Failure. I was surprised, ...
  • kwinegar
  • Newbie
  • 371 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 371 Views
  • 3 replies
  • 0 likes

password

Hi I can't log in iv tried and tried, iv reset my password but it keeps advising me that the page has expired.Can some one advise what I need to do to get back in?

  • Newbie
  • Hi I can't log in iv tried and tried, iv reset my password but it keeps advising me that the page has expired. Can some one advise what I need to do to get back in?
  • Nico
  • Community Legend
  • 146 Views
  • 1 replies
  • 0 likes
  • Login
  • 146 Views
  • 1 replies
  • 0 likes

student discount went away after 1 month

I paid for premium student Spotify and had for 1 month. I didn't change the credit card but now I am back to register service. I am a full time student so not sure what happened.

  • Newbie
  • I paid for premium student Spotify and had for 1 month. I didn't change the credit card but now I am back to register service. I am a full time student so not sure what happened.
  • 104 Views
  • 0 replies
  • 0 likes
  • Premium
  • 104 Views
  • 0 replies
  • 0 likes

Rogers Premium Spotify subscription

I signed up for Spotify Premium subsctiption through my Rogers Wireless plan because it is free for 2 years. However I already have an existing Premium Spotify account that I pay for. So I can cancelled my premium account and linked my Rogers acount ...

  • Newbie
  • I signed up for Spotify  Premium subsctiption through my Rogers Wireless plan because it is free for 2 years. However I  already have an existing Premium Spotify account that I pay for. So ...
  • 144 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 144 Views
  • 0 replies
  • 0 likes

I can't get 30-day trial premium via PayPal

Hi. I'm just trying to get 30-day trial premium via my PayPal account, but after checkout, i'm come back into purchase' panel by system. And i have not get premium account. Sorry for my bad english P.S. I have 1$ at PayPal account

  • Newbie
  • Hi. I'm just trying to get 30-day trial premium via my PayPal account, but after checkout, i'm come back into purchase' panel by system. And i have not get premium account. Sorry for my bad english ...
  • Nico
  • Community Legend
  • 309 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 309 Views
  • 1 replies
  • 0 likes

Overcharging

Why does it say on Spotify website it is $9.99 a month.But on the app it says $12.99???

  • Newbie
  • Why does it say on Spotify website it is $9.99 a month. But on the app it says $12.99???
  • 78 Views
  • 0 replies
  • 0 likes
  • Subscription
  • 78 Views
  • 0 replies
  • 0 likes

Help me

I am trying to delete the 30 day trial and it's not letting me I don't wanna get charged

  • Casual Listener
  • I am trying to delete the 30 day trial and it's not letting me I don't wanna get charged
  • Laurenthorne
  • Casual Listener
  • 158 Views
  • 2 replies
  • 0 likes
  • Premium
  • 158 Views
  • 2 replies
  • 0 likes

Family Premium not working

Hello, I've used the family plan for premium, paid for an entire year and it's not working anymore, last night was working perfectly, what happened?

  • Casual Listener
  • Hello, I've used the family plan for premium, paid for an entire year and it's not working anymore, last night was working perfectly, what happened?
  • 132 Views
  • 0 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 132 Views
  • 0 replies
  • 0 likes

Someone used my email to create account, now I'm having issue changing the country on my account!

Hello.Hoping someone can help.I join sportify 3 weeks ago and came to realize that someone was using my email account.That person is from Spain. Now that my password has been reset so my account wont be used, I can't change the country in my personal...

  • Newbie
  • Hello. Hoping someone can help. I join sportify 3 weeks ago and came to realize that someone was using my email account. That person is from Spain. Now that my password has been reset so my accoun...
  • 124 Views
  • 0 replies
  • 0 likes
  • Account
  • 124 Views
  • 0 replies
  • 0 likes

Subscription

I am a student and was charged $4.99 for the month but I was also charge $9.99 for the month. My card was charged both these amount in the same week.

  • Newbie
  • I am a student and was charged $4.99 for the month but I was also charge $9.99 for the month. My card was charged both these amount in the same week.
  • 88 Views
  • 0 replies
  • 0 likes
  • Subscription
  • 88 Views
  • 0 replies
  • 0 likes

Premium account stolen

Today i noticed that the mail associated with my account was not the one thtat i subscribed with (mine is lucario94@hotmail.com and in my profile it appears to be kazzazmoney@gmail.com) and since i always login with facebook i didn't notice till toda...

  • Newbie
  • Today i noticed that the mail associated with my account was not the one thtat i subscribed with (mine is lucario94@hotmail.com and in my profile it appears to be kazzazmoney@gmail.com) and since i a...
  • 134 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Security
  • 134 Views
  • 0 replies
  • 0 likes

Save my user name and password

Can you tell me how to save my user name and password so I don't have to re enter it every time I open Spotify?Also my user name is is my name, and I accidentally typed it incorrectly, is there a way yet to change?

  • Newbie
  • Can you tell me how to save my user name and password so I don't have to re enter it every time I open Spotify? Also my user name is is my name, and I accidentally typed it incorrectly, is there a w...
  • 1288 Views
  • 0 replies
  • 2 likes
  • Login
  • 1288 Views
  • 0 replies
  • 2 likes

Getting charged twice

I attempted to sign up for student discount but the third party group could not find me. I attempt this two times and it failed, spotify also charged me 5.99 two times because of this and I still don't have the student discount/premium. If anyone cou...

  • Newbie
  • I attempted to sign up for student discount but the third party group could not find me. I attempt this two times and it failed, spotify also charged me 5.99 two times because of this and I still don...
  • Ox1
  • Roadie
  • 105 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 105 Views
  • 1 replies
  • 0 likes

Starred list gone from Android app

Hello, I've recently I realized that my starred playlist got duplicated. On the mac app I deleted the one that looked like a copy of the playlist (it had the note icon not the star) and after doing this my starred playlist is gone from the Android ap...

  • Newbie
  • Hello,   I've recently I realized that my starred playlist got duplicated. On the mac app I deleted the one that looked like a copy of the playlist (it had the note icon not the star) and...
  • 87 Views
  • 0 replies
  • 0 likes
  • Other
  • 87 Views
  • 0 replies
  • 0 likes

Cancelling query

Hello, I am having problems unsubscibing and would like done help please

  • Newbie
  • Hello, I am having problems unsubscibing and would like done help please
  • Ox1
  • Roadie
  • 108 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 108 Views
  • 1 replies
  • 0 likes

Why cant nobody answer who should i contact ?

I made various topics about this but noone answers can somone tell me where can i get help, i wanted to ask before i start using spotify is it LEGAL to use a VPN to change country since spotify ITS NOT available in my country ? THANK YOU !

  • Regular
  • I made various topics about this but noone answers can somone tell me where can i get help, i wanted to ask before i start using spotify is it LEGAL to use a VPN to change country since spotify ITS N...
  • OviiiOne
  • Community Legend
  • 170 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
  • 170 Views
  • 1 replies
  • 0 likes

i have been hacked

can someone help me?last night i saw some playlist on my spotify premium account that i have not added there, and i changed my password in fear of beeing hacked.and now i can't access my account. i get the message that my username/ email doesn't exit...

  • Casual Listener
  • can someone help me? last night i saw some playlist on my spotify premium account that i have not added there, and i changed my password in fear of beeing hacked. and now i can't access my account....
  • MattSuda
  • Spotify Star
  • 125 Views
  • 2 replies
  • 0 likes
  • Account
  • 125 Views
  • 2 replies
  • 0 likes

Solved!! Why do my songs undownload for offline every month?

I get my Spotify through Vodafone, as they do a deal with them for €5.99 a month and I pay for it from my credit. For the last three months in a row, all my 3,000+ songs have been undownloaded on the day I'm due to pay my subscription fee, even thoug...

  • Casual Listener
  • I get my Spotify through Vodafone, as they do a deal with them for €5.99 a month and I pay for it from my credit. For the last three months in a row, all my 3,000+ songs have been undownloaded on the...
  • gracehorgan
  • Casual Listener
  • 362 Views
  • 2 replies
  • 0 likes
  • 362 Views
  • 2 replies
  • 0 likes