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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

75991 Views

28 replies

0 likes

  • 75991 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

93475 Views

9 replies

2 likes

Account
Login
  • 93475 Views
  • 9 replies
  • 2 likes

No Discover Playlist on newish account?

I am using a new account that things have been imported into by Spotify support. It has been over a week and I am not seeing a Discover Playlist at all, and further my recommended playlists are way way off. Help me have the Discover playlist?

Gig Goer

I am using a new account that things have been imported into by Spotify support. It has been over a week and I am not seeing a Discover Playlist at all, and further my recommended playlists are way w...

Oreste

Composer

229 Views

1 replies

0 likes

Other
  • 229 Views
  • 1 replies
  • 0 likes

Uv been charged as premium but it is no activated

Hi, I paid with my credit card the 3 month offer and My account didn't upgrade to premium. I used Visa and I have the payment receipt. Can you please tell me how to solve this? I already sing out and in several times and nothing changed. Thanks

Regular

Hi, I paid with my credit card the 3 month offer and My account didn't upgrade to premium. I used Visa and I have the payment receipt. Can you please tell me how to solve this? I already sing out and...

Jolly_Jas

Newbie

596 Views

7 replies

0 likes

Premium
  • 596 Views
  • 7 replies
  • 0 likes

Delete Facebook Linked Account

Hello, I would like to delete my Facebook linked Spotify account. How do I do that? I contacted customer support, but never heard back from them. Any help would be appreciated! Thanks!

Newbie

Hello, I would like to delete my Facebook linked Spotify account. How do I do that? I contacted customer support, but never heard back from them.   Any help would be appreciated!  Thanks!

sebastiankreuz

Spotify Legend

274 Views

1 replies

0 likes

Account
  • 274 Views
  • 1 replies
  • 0 likes

Music Website Account

I own and run a music website called Linear Live (www.linearlive.com). How do I go about creating a Spotify account for this business? I want to use it to share playlists with our readers, similar to accounts such as Stereogum or Pitchfork have. Plea...

Regular

I own and run a music website called Linear Live (www.linearlive.com). How do I go about creating a Spotify account for this business? I want to use it to share playlists with our readers, similar to...

sebastiankreuz

Spotify Legend

230 Views

1 replies

0 likes

Account
  • 230 Views
  • 1 replies
  • 0 likes

Giving Spotify Premium as a gift, using the .99 for 3 month offer

Hi, I've looked on the Spotify website as way to give Spotify Premium as a gift to someone for a year and it looks like the 12 month Premium gift is $120 or something like that..but I would like to give it as a gift to someone and yet take advantage ...

Casual Listener

Hi, I've looked on the Spotify website as way to give Spotify Premium as a gift to someone for a year and it looks like the 12 month Premium gift is $120 or something like that..but I would like to g...

sebastiankreuz

Spotify Legend

1104 Views

3 replies

0 likes

Premium
  • 1104 Views
  • 3 replies
  • 0 likes

No longer subscribed

I have subscribed for a long period of time. Suddenly now I am a free user and cannot get a subscribed service yet still paying for one. I will stop this shortly unless this is fixed.I've left messages but no response! PLEASE HELP!!!!

Casual Listener

I have subscribed for a long period of time. Suddenly now I am a free user and cannot get a subscribed service yet still paying for one. I will stop this shortly unless this is fixed. I've left me...

user-removed

Not applicable

473 Views

3 replies

0 likes

Subscription
  • 473 Views
  • 3 replies
  • 0 likes

Pago promoción colombia

Estoy intentando suscribirme a la promoción de 3meses por 1000 pesos en colombia y cuando voy a pagar usando tarjeta debito me aparecen sólo las opciones de valores mensuales o trimestrales pero no me aparece para realizar el pago de la promoción

Newbie

Estoy intentando suscribirme a la promoción de 3meses por 1000 pesos en colombia y cuando voy a pagar usando tarjeta debito me aparecen sólo las opciones de valores mensuales o trimestrales pero no m...

OviiiOne

Community Legend

852 Views

4 replies

0 likes

Subscription
  • 852 Views
  • 4 replies
  • 0 likes

PC playlist doesn't have all songs on phone playlist

I create my playlists on my PC. When I am at the gym and listen to my playlists, they do not have all the songs that I've added from my PC. Is this a known issue? Am I missing a setting?

Regular

I create my playlists on my PC.  When I am at the gym and listen to my playlists, they do not have all the songs that I've added from my PC.  Is this a known issue?  Am I missing a set...

212 Views

0 replies

0 likes

Account
  • 212 Views
  • 0 replies
  • 0 likes

Account merging issue :(

Hello!I had a free account using my Facebook (Frankie Santore) then apparently made a premium using Thirdfrank.... I want them together, if that's possible? I'd like to have my Facebook be my premium if possible.What do I do lol?

Newbie

Hello! I had a free account using my Facebook (Frankie Santore) then apparently made a premium using Thirdfrank.... I want them together, if that's possible? I'd like to have my Facebook be my premi...

limegroove

Regular

365 Views

1 replies

0 likes

Account
  • 365 Views
  • 1 replies
  • 0 likes

Delete Account

I've been trying to delete my account and both times I've tried, I've gotten a message that sends me here (?)

Visitor

I've been trying to delete my account and both times I've tried, I've gotten a message that sends me here (?)

Yw82

Newbie

499 Views

2 replies

0 likes

Account
  • 499 Views
  • 2 replies
  • 0 likes

bought the spotify premium for 3 months

i bought the spoitify premium for three months on my samsung note 4 with paypal and never recieved spotify recipt but it was taken out and my spotify account is still free. none of your answers have helped and i need customer service. i do not think ...

Casual Listener

i bought the spoitify premium for three months on my samsung note 4 with paypal and never recieved spotify recipt but it was taken out and my spotify account is still free. none of your answers have ...

1253459613

Casual Listener

403 Views

2 replies

0 likes

Account
Premium
  • 403 Views
  • 2 replies
  • 0 likes

Can't Log in to Spotify app but I can log in to help site

Spotify was working perfectly fine yesterday but after I got off of work, I got into my car and turned Spotify on and it logged me out of my account. I tried logging back in and it said I was using an invalid password. I also tried logging in through...

Casual Listener

Spotify was working perfectly fine yesterday but after I got off of work, I got into my car and turned Spotify on and it logged me out of my account. I tried logging back in and it said I was using a...

teknix420

Casual Listener

323 Views

2 replies

0 likes

Account
Login
  • 323 Views
  • 2 replies
  • 0 likes

Solved!! Login

When I try to log in I get the following message "Login failed". "You have already created an account with this email address"

Casual Listener

When I try to log in I get the following message "Login failed". "You have already created an account with this email address"

McB69

Casual Listener

649 Views

3 replies

0 likes

Login
  • 649 Views
  • 3 replies
  • 0 likes

Account

My Premium Account does not work if I dont have internet

Casual Listener

My Premium Account does not work if I dont have internet

jonasherdegen

Community Legend

620 Views

4 replies

0 likes

Account
  • 620 Views
  • 4 replies
  • 0 likes

Refund for Premium service

I recently bought the premium sevice for 9.99 for 3 months. Thought this was a good deal. I bought it the other day. Well i logged in today to see that the same plan is now 0.99 for 3 months!! I would like to take advantage of this deal! I have been ...

Newbie

I recently bought the premium sevice for 9.99 for 3 months. Thought this was a good deal. I bought it the other day. Well i logged in today to see that the same plan is now 0.99 for 3 months!! I woul...

OviiiOne

Community Legend

263 Views

1 replies

0 likes

Premium
Subscription
  • 263 Views
  • 1 replies
  • 0 likes

Spotify Community: Accepted Solutions not tracked properly.

Yesterday, one of my comments on a post in the community got marked as an "Accepted Solution". When I look at my community statistics, the "Number of accepted solutions" count didn't go up by one (should be two, but it's one), and neither did my Badg...

Roadie

Yesterday, one of my comments on a post in the community got marked as an "Accepted Solution".  When I look at my community statistics, the "Number of accepted solutions" count didn't go up by o...

KatesHere

Community Legend

462 Views

3 replies

0 likes

Account
  • 462 Views
  • 3 replies
  • 0 likes

Need to delete my account

Hi, I am looking to open a new Spotify account but I am having issues doing so. I forgot that I had created one ages ago through Facebook login, and I no longer use that Facebook account. However I also cannot use my email to create a new one because...

Newbie

Hi,   I am looking to open a new Spotify account but I am having issues doing so.   I forgot that I had created one ages ago through Facebook login, and I no longer use that Facebook ac...

jonasherdegen

Community Legend

306 Views

1 replies

0 likes

Account
Login
  • 306 Views
  • 1 replies
  • 0 likes

change country

?

Casual Listener

?

user-removed

Not applicable

260 Views

1 replies

0 likes

Other
Premium
  • 260 Views
  • 1 replies
  • 0 likes

Solved!! Account problems,

I paid for an account, it works fine on my phone and second PC, my main PC was working fine, now it tells me to upgrade to premium.Account still works fine on other machines.I have uninstalled and reinstalled, uninstalled and ran ccleaner and reinsta...

Casual Listener

I paid for an account, it works fine on my phone and second PC, my main PC was working fine, now it tells me to upgrade to premium. Account still works fine on other machines. I have uninstalled an...

basszist

Casual Listener

851 Views

4 replies

0 likes

Subscription
  • 851 Views
  • 4 replies
  • 0 likes

email for device password never arrives

hello, can someone in spotify support look what's wrong with my account ? i never receive the device password that's supposed to be sent to me.

Casual Listener

hello, can someone in spotify support look what's wrong with my account ? i never receive the device password that's supposed to be sent to me.

121523382

Casual Listener

352 Views

1 replies

0 likes

Account
  • 352 Views
  • 1 replies
  • 0 likes