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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 421996 Views
  • 965 replies
  • 108 likes
  • Account
  • 421996 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186777 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186777 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103559 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103559 Views
  • 69 replies
  • 10 likes

Facebook Account Problem

I've had a Spotify account that was created with Facebook for ages and I just made another Spotify account which wasn't connected to Facebook. I tried connecting the new account to my Facebook account and then disconnected Facebook from this account....

  • Newbie
  • I've had a Spotify account that was created with Facebook for ages and I just made another Spotify account which wasn't connected to Facebook. I tried connecting the new account to my Facebook accoun...
  • KatesHere
  • Community Legend
  • 147 Views
  • 1 replies
  • 0 likes
  • Account
  • 147 Views
  • 1 replies
  • 0 likes

Cancel subscription

I cancelled my subscription but payment still came out today. Please refund amount.

  • Newbie
  • I cancelled my subscription but payment still came out today. Please refund amount.
  • sebastiankreuz
  • Spotify Legend
  • 128 Views
  • 1 replies
  • 0 likes
  • Account
  • 128 Views
  • 1 replies
  • 0 likes

I did my payment and i dont have my upgrade

hi yesterday i did my payment twice and i actually have two charges in mi credit card. Still today my acount is not premium yet. Please I need somebody help me.

  • Newbie
  • hi yesterday i did my payment twice and i actually have two charges in mi credit card. Still today my acount is not premium yet. Please I need somebody help me.
  • jardez
  • Newbie
  • 158 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 158 Views
  • 1 replies
  • 0 likes

.99 for 3 months

Have just seen the deal for 99p for 3 months on premium. Was just wondering if the loyal spotify customers who have been paying for premium long term will only pay .99 for the next 3 months as well?

  • Newbie
  • Have just seen the deal for 99p for 3 months on premium. Was just wondering if the loyal spotify customers who have been paying for premium long term will only pay .99 for the next 3 months as well?
  • sebastiankreuz
  • Spotify Legend
  • 195 Views
  • 1 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 195 Views
  • 1 replies
  • 1 likes

My account doesnt work at all...

Hi, When i made my spotify account i linked it to my facebook, but now theres something going on with the email adress that i used to make my facebook account. I changed the email adress on my facebook account but now i cant log into my spotify accou...

  • Visitor
  • Hi,   When i made my spotify account i linked it to my facebook, but now theres something going on with the email adress that i used to make my facebook account. I changed the email adress on ...
  • sebastiankreuz
  • Spotify Legend
  • 171 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 171 Views
  • 1 replies
  • 0 likes

Charged Twice!

I was charged twice, i never recieved an automated message, i am also still on free. Please help

  • Casual Listener
  • I was charged twice, i never recieved an automated message, i am also still on free. Please help
  • sebastiankreuz
  • Spotify Legend
  • 158 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 158 Views
  • 1 replies
  • 0 likes

Payment issue - Paypal

I have been paying for a Spotify Unlimited for a few years now (£4.99 a month). I recently had an issue with my bank account that led to my card being cancelled. This happened a few days before my Spotify payment was due to be taken from my account. ...

  • Casual Listener
  • I have been paying for a Spotify Unlimited for a few years now (£4.99 a month). I recently had an issue with my bank account that led to my card being cancelled. This happened a few days before my Sp...
  • sebastiankreuz
  • Spotify Legend
  • 229 Views
  • 1 replies
  • 0 likes
  • Unlimited
  • 229 Views
  • 1 replies
  • 0 likes

Solved!! Can't change country - Page keeps loading forever.

Hello guys, I can't change the country in my account. The page is just loading forever. I've tried with a different countries on different browsers and clear cache and cookies but still not working. I need to change country from France to Estonia so ...

Screen Shot 2015-12-03 at 19.33.25.png
  • Casual Listener
  • Hello guys,   I can't change the country in my account. The page is just loading forever.    I've tried with a different countries on different browsers and clear cache and cookies...
  • thomtran
  • Casual Listener
  • 1162 Views
  • 11 replies
  • 1 likes
  • Account
  • 1162 Views
  • 11 replies
  • 1 likes

Solved!! Spotify + Vodafone

Hi, I've recently signed up for Vodafone 4G and I'm trying to sign up the 6 months free Spotify. I've followed the links on the Vodafone website, selected Spotify (rather than Sky Sports) and hit Login (rather than sign up). I then get an error sayin...

  • Regular
  • Hi,   I've recently signed up for Vodafone 4G and I'm trying to sign up the 6 months free Spotify. I've followed the links on the Vodafone website, selected Spotify (rather than Sky Sports) ...
  • dantucker87
  • Newbie
  • 2933 Views
  • 14 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 2933 Views
  • 14 replies
  • 0 likes

Solved!! Help! Premium account hacked

So by chance I looked at my account page on the spotify website today, and to my surprise the email listed is not mine, I also can't change the password, as the original is changed. I tried to get in touch with spotify, but the form only says it will...

  • Casual Listener
  • So by chance I looked at my account page on the spotify website today, and to my surprise the email listed is not mine, I also can't change the password, as the original is changed. I tried to get in...
  • Jon_UK
  • Roadie
  • 408 Views
  • 3 replies
  • 0 likes
  • Security
  • 408 Views
  • 3 replies
  • 0 likes

Site wont accept my nus number

Please can someone advise when i put my nus number into the box and my dob i click the continue button and nothing happens. If i put the spaces between the numbers as it is on the card it tells me its in valid then i change it back without spaces and...

  • Casual Listener
  • Please can someone advise when i put my nus number into the box and my dob i click the continue button and nothing happens. If i put the spaces between the numbers as it is on the card it tells me it...
  • 1245595259
  • Newbie
  • 1646 Views
  • 22 replies
  • 0 likes
  • 1646 Views
  • 22 replies
  • 0 likes

Notifications gone ?!

Hi! After the latest update all my notifications from other play lists are gone ... why the **bleep** did spotify remove that? Can someone please help me..can i remove update or reinstall it or how ?! And to spotify: stop **bleep**ing update 24/7 , i...

  • Newbie
  • Hi! After the latest update all my notifications from other play lists are gone ... why the **bleep** did spotify remove that? Can someone please help me..can i remove update or reinstall it or how ?...
  • sebastiankreuz
  • Spotify Legend
  • 409 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 409 Views
  • 1 replies
  • 0 likes

Problem with the log in

Hi everyone!Since this morning i'm having problems to log in, i had to change my password two times already, because it won't let me log in. The problem is that as soon as i change the password i can log in, so i was thinking, is it possible that som...

  • Casual Listener
  • Hi everyone! Since this morning i'm having problems to log in, i had to change my password two times already, because it won't let me log in. The problem is that as soon as i change the password i c...
  • zekko12
  • Casual Listener
  • 147 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Security
  • 147 Views
  • 2 replies
  • 0 likes

I can't subscribe with any of my credit cards. What the hell?

Hi. I recently cancelled my subscribtion which i had for over a year due to irrelevant issues. I cancelled it on 5th of december just 3 days ago. Now I am trying to resub again with the same card i had paid for over a year and it won't accept it.I tr...

  • Regular
  • Hi.    I recently cancelled my subscribtion which i had for over a year due to irrelevant issues.  I cancelled it on 5th of december just 3 days ago.    Now I am tryin...
  • gobberk
  • Regular
  • 236 Views
  • 4 replies
  • 0 likes
  • Subscription
  • 236 Views
  • 4 replies
  • 0 likes

Solved!! Spotify debited my account even if the subscription did not push through

I tried to avail the promo of 9 pesos of three months of Premium for my sister from my debit card, but it turned out she has already availed of the free trial before, so she's not eligible for this promo. However, my account was still debited. It's o...

  • Newbie
  • I tried to avail the promo of 9 pesos of three months of Premium for my sister from my debit card, but it turned out she has already availed of the free trial before, so she's not eligible for this p...
  • sebastiankreuz
  • Spotify Legend
  • 235 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 235 Views
  • 1 replies
  • 0 likes

My Playlist and Shuffle Play

I am a subscriber with payments having been made. (not premium yet) and when I log in on either my android phone or pc the playlists available are filed in Windows Media Player and not catergorised. I was having issues with stuttering and followedthe...

  • Newbie
  • I am a subscriber with payments having been made. (not premium yet) and when I log in on either my android phone or pc the playlists available are filed in Windows Media Player and not catergori...
  • sebastiankreuz
  • Spotify Legend
  • 137 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 137 Views
  • 1 replies
  • 0 likes

Solved!! problems logging on

Hi all, when try and log onto my account using ipad app, I get the message "you've already created an account with this e-mail address" (I know, I am trying to log into it!) - when try and log using the PC app, I get the message ""the username or pas...

  • Casual Listener
  • Hi all, when try and log onto my account using ipad app, I get the message "you've already created an account with this e-mail address" (I know, I am trying to log into it!) - when try and log u...
  • david_lewis_sa
  • Casual Listener
  • 1043 Views
  • 2 replies
  • 0 likes
  • Login
  • 1043 Views
  • 2 replies
  • 0 likes

Your premium payment failed - HELP

For about 3 or 4 months I´m receiving this message ''Your premium payment failed, please update your credit card information''.Every time I update with the same credit card, because I only have 1 and minutes later receive an e-mail telling that the p...

  • Newbie
  • For about 3 or 4 months I´m receiving this message ''Your premium payment failed, please update your credit card information''. Every time I update with the same credit card, because I only hav...
  • Pete
  • Roadie
  • 210 Views
  • 1 replies
  • 0 likes
  • Account
  • 210 Views
  • 1 replies
  • 0 likes

Login failed

I got a new phone and can't log into the app. It gives me and error message saying I already have an account under that email. Well duh I know and I'm trying to log in and it won't let me. And I did make sure I was in the log in screen and not the su...

  • Casual Listener
  • I got a new phone and can't log into the app. It gives me and error message saying I already have an account under that email. Well duh I know and I'm trying to log in and it won't let me. And I did ...
  • Shenalee
  • Casual Listener
  • 292 Views
  • 3 replies
  • 0 likes
  • Login
  • 292 Views
  • 3 replies
  • 0 likes

Spotify premium issue

I paid for spotify premium and they didnt activate my account, I want my money back or my account to be premium. How can I doi that?

  • Casual Listener
  • I paid for spotify premium and they didnt activate my account, I want my money back or my account to be premium.   How can I doi that?
  • radarge
  • Casual Listener
  • 195 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 195 Views
  • 2 replies
  • 0 likes