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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 8448 Views
  • 1 replies
  • 9 likes
  • Security
  • 8448 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Dessi
  • Moderator
  • 475417 Views
  • 978 replies
  • 111 likes
  • Account
  • 475417 Views
  • 978 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1207940 Views
  • 119 replies
  • 117 likes
  • Account
  • 1207940 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 119132 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 119132 Views
  • 72 replies
  • 12 likes

Different country gift card

Recently I've moved countries and my girlfriends sent me some spotify vouchers, turns out they dont work over here and she spent alot of money on them...any solutions?

  • Casual Listener
  • Recently I've moved countries and my girlfriends sent me some spotify vouchers, turns out they dont work over here and she spent alot of money on them...any solutions?
  • dwaynems
  • Casual Listener
  • 401 Views
  • 5 replies
  • 0 likes
  • Premium
  • 401 Views
  • 5 replies
  • 0 likes

Solved!! Gift a subscription in Canada

Hi, i am currently in the Czech republic and would like to gift a subscription to my friend from Canada. I wanted to buy the Gift e-card but according to this note "Spotify Premium codes can only be redeemed by recipients in the same country as the c...

  • Casual Listener
  • Hi, i am currently in the Czech republic and would like to gift a subscription to my friend from Canada. I wanted to buy the Gift e-card but according to this note "Spotify Premium codes can only be ...
  • dwaynems
  • Casual Listener
  • 7665 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 7665 Views
  • 3 replies
  • 0 likes

No nus discount

I have had my nus card for a long time and has only now just started making me pay £9.99 instead of £4.99

  • Newbie
  • I have had my nus card for a long time and has only now just started making me pay £9.99 instead of £4.99
  • Nico
  • Community Legend
  • 134 Views
  • 1 replies
  • 0 likes
  • Other
  • 134 Views
  • 1 replies
  • 0 likes

paypal account

Hi all. I would like to upgrade to premium but is it right that is mandatory to have an paypal account?I dont have one and i dont want to get one. Thanks in advance. Andreas

  • Newbie
  • Hi all.   I would like to upgrade to premium but is it right that is mandatory to have an paypal account? I dont have one and i dont want to get one.   Thanks in advance.   Andr...
  • Ox1
  • Roadie
  • 144 Views
  • 1 replies
  • 0 likes
  • Premium
  • 144 Views
  • 1 replies
  • 0 likes

PayPal and Spotify subscription being denied.

I am at the checkout for taking advantage of the $.99 for 3 months, and my PayPal details are exactly correct (I've checked 10 times), and it still denies my payment and says the credentials are wrong. No idea why it won't accept my payment, any help...

  • Newbie
  • I am at the checkout for taking advantage of the $.99 for 3 months, and my PayPal details are exactly correct (I've checked 10 times), and it still denies my payment and says the credentials are wron...
  • Ox1
  • Roadie
  • 234 Views
  • 2 replies
  • 0 likes
  • Premium
  • 234 Views
  • 2 replies
  • 0 likes

Solved!! Login issues on mobile apps

hi all I'm having login issues with both iPad and android, I can login on safari and chrome but not mobile apps, I have read all the threads I can see , have deleted caches and reinstalled app twice and also restarted devices looks like a common prob...

  • Casual Listener
  • hi all I'm having login issues with both iPad and android, I can login on safari and chrome but not mobile apps, I have read all the threads I can see , have deleted caches and reinstalled app twice ...
  • Nico
  • Community Legend
  • 288 Views
  • 3 replies
  • 0 likes
  • Login
  • 288 Views
  • 3 replies
  • 0 likes

Premium sign-up keeps tellng me my postal code isn't valid

Hi, Trying to sign-up for Premium as a Canadian user with PayPal except I keep getting error messages telling me my postal code is invalid. Not sure what's going on, even tried entering a couple old postal codes I've had and kept getting the same err...

  • Casual Listener
  • Hi,   Trying to sign-up for Premium as a Canadian user with PayPal except I keep getting error messages telling me my postal code is invalid. Not sure what's going on, even tried entering a co...
  • matthewsmith21
  • Casual Listener
  • 235 Views
  • 1 replies
  • 0 likes
  • Premium
  • 235 Views
  • 1 replies
  • 0 likes

Taking control of my artist page please help.

I have recently had my debut single become available on spotify. A Music Distributor added it to Spotify on my behalf. I do not have access to my artist page in the form of a username and password but would like to in order to put up a profile pictur...

  • Newbie
  • I have recently had my debut single become available on spotify.    A Music Distributor added it to Spotify on my behalf.  I do not have access to my artist page in the form of a us...
  • JimmyDevlin
  • Newbie
  • 492 Views
  • 1 replies
  • 2 likes
  • Account
    Free
    Subscription
  • 492 Views
  • 1 replies
  • 2 likes

Cannot add Credit/Debit Card

I had previously entered a different debit card under my current spotify account but I got a new card with a new number so that card was cancelled. Now when I try to enter my new card credentials it doesn't even load the form. It is just stuck on loa...

  • Regular
  • I had previously entered a different debit card under my current spotify account but I got a new card with a new number so that card was cancelled. Now when I try to enter my new card credentials it ...
  • AustinTanguay
  • Roadie
  • 328 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Security
    Subscription
  • 328 Views
  • 3 replies
  • 0 likes

Help - Spotify family offer

I paid the 5.99 offer for spotify family. But I'm oly able to add one acc, in the ad it said that I can add up to 4. Does someone have the same problem?

  • Casual Listener
  • I paid the 5.99 offer for spotify family. But I'm oly able to add one acc, in the ad it said that I can add up to 4.   Does someone have the same problem?
  • 195 Views
  • 0 replies
  • 0 likes
  • Account
    Subscription
  • 195 Views
  • 0 replies
  • 0 likes

spotify premium

i have paid for it but then i clicked unsubscribe 1 min later and spotify didnt show any sign of paying for it accept taking away the 0.99 cent offer

  • Regular
  • i have paid for it but then i clicked unsubscribe 1 min later and spotify didnt show any sign of paying for it accept taking away the 0.99 cent offer
  • AustinTanguay
  • Roadie
  • 458 Views
  • 7 replies
  • 0 likes
  • Subscription
  • 458 Views
  • 7 replies
  • 0 likes

Trying to get STUDENT DISCOUNT, but getting charged regular price. Help!

So I am a student in college and I was trying to sign up for the Student Discount version where it's only 4.99 a month vs 9.99 and it ran through my account as the regular price and I can't figure out how to get my money back and prove that I'm a stu...

  • Newbie
  • So I am a student in college and I was trying to sign up for the Student Discount version where it's only 4.99 a month vs 9.99 and it ran through my account as the regular price and I can't figure ou...
  • gnovella16
  • Roadie
  • 246 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 246 Views
  • 1 replies
  • 0 likes

I got 2 accounts, how to delete one of them?

Currently I got 2 accounts. I am using the the account with my old e-mail adress, and tryed to change the e-mail to my new e-mail. That doesnt work since I got another acc witht hat e-mail.So my question is (lol): How do I delete one of my accounts (...

  • Newbie
  • Currently I got 2 accounts.  I am using the the account with my old e-mail adress, and tryed to change the e-mail to my new e-mail. That doesnt work since I got another acc witht hat e-mail. ...
  • gnovella16
  • Roadie
  • 331 Views
  • 1 replies
  • 1 likes
  • Account
  • 331 Views
  • 1 replies
  • 1 likes

The Sword Apocryphon album not in my spotify list but other users can see it and listen to it ?!?

the title says it all. ne the sword album is out since yesterday and other people can listen to it but i don't even see it in my list ?!? how can thta be?!?!?

  • Casual Listener
  • the title says it all. ne the sword album is out since yesterday and other people can listen to it but i don't even see it in my list ?!?  how can thta be?!?!?
  • HvidKanin
  • Newbie
  • 710 Views
  • 5 replies
  • 1 likes
  • 710 Views
  • 5 replies
  • 1 likes

Ecards can someone help me

Entered the wrong sender's address when sending an e-card. Will the e-card still be delivered if the recipients email address is correct? I'm really pissed off that no one from spotify has got back to me after serval msgs.

  • Casual Listener
  • Entered the wrong sender's address when sending an e-card. Will the e-card still be delivered if the recipients email address is correct? I'm really pissed off that no one from spotify has got back t...
  • Ox1
  • Roadie
  • 155 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 155 Views
  • 1 replies
  • 0 likes

New offer

Hello, I already have premium but I received an offer where it said my family can have Spotify also for 9.99, does that mean that I have to pay an extra 9.99? So I'll be paying close $20 a month or how does that work. Thank you in advance

  • Newbie
  • Hello, I already have premium but I received an offer where it said my family can have Spotify also for 9.99, does that mean that I have to pay an extra 9.99? So I'll be paying close $20 a month or h...
  • Ox1
  • Roadie
  • 156 Views
  • 1 replies
  • 0 likes
  • Subscription
    Unlimited
  • 156 Views
  • 1 replies
  • 0 likes

Facebook freezing problem.

Hi. İ know only turkish, sorry for my wrong words e.t.C.I connected spotify with my facebook account. But ı want freeze my account, ı dont want anymore using my facebook but i used premium spotify and i want to used spotify.Pls help me. İ want my spo...

  • Casual Listener
  • Hi. İ know only turkish, sorry for my wrong words e.t.C. I connected spotify with my facebook account. But ı want freeze my account, ı dont want anymore using my facebook but i used premium spotify ...
  • user-removed
  • Not applicable
  • 252 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 252 Views
  • 3 replies
  • 0 likes

I am paying for 2 accounts, how do I cancel one of them?

I apparenty have a family and a separate premium account how do I cancel the premium account? Also, how can I contact someone at Spotify? Thanks!

  • Casual Listener
  • I apparenty have a family and a separate premium account how do I cancel the premium account? Also, how can I contact someone at Spotify? Thanks!  
  • 142 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 142 Views
  • 0 replies
  • 0 likes

Spotify Family - Incorrect Country settings

Hi, Have recently upgraded my subcription to Spotify Family and tried inviting my wife who obviously lives with me but encounters this "...couldn't add you to the Family Plan as your account needs to be based in the same country..." error. Verified t...

  • Newbie
  • Hi,   Have recently upgraded my subcription to Spotify Family and tried inviting my wife who obviously lives with me but encounters this "...couldn't add you to the Family Plan as your account...
  • gnovella16
  • Roadie
  • 208 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 208 Views
  • 1 replies
  • 0 likes

Credit card country mismatch.

Hi Spotify, I currently reside in Bulgaria, however my credit card was issued in the UK by Skrill, an online payments processor. This is the only card I can use for online payments at the moment, and your system is rejecting my payment to you, becaus...

  • Casual Listener
  • Hi Spotify,   I currently reside in Bulgaria, however my credit card was issued in the UK by Skrill, an online payments processor. This is the only card I can use for online payments at the mo...
  • MaxDamage
  • Casual Listener
  • 283 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
    Subscription
  • 283 Views
  • 1 replies
  • 0 likes