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Please see below the most popular frequently asked questions.

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Accounts

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • 2709 Views
  • 0 replies
  • 8 likes
  • Security
  • 2709 Views
  • 0 replies
  • 8 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 454535 Views
  • 973 replies
  • 109 likes
  • Account
  • 454535 Views
  • 973 replies
  • 109 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1201413 Views
  • 119 replies
  • 116 likes
  • Account
  • 1201413 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 109948 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 109948 Views
  • 72 replies
  • 12 likes

I dont receive the email

Hi everubody, I paid for premium but I don't receive anything email or something, just my bank send me a notice of withdrawal of money and end.

  • Newbie
  • Hi everubody, I paid for premium but I don't receive anything email or something, just my bank send me a notice of withdrawal of money and end.
  • gnovella16
  • Roadie
  • 157 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 157 Views
  • 1 replies
  • 0 likes

Connecting to Facebook not working

I have connected to my Facebook account, but I hear the songs do not appear there. It seems that only connection was made to search for friends, but the system to "LastFM style" does not work. It would be a problem even with the beads, or in configur...

  • Regular
  • I have connected to my Facebook account, but I hear the songs do not appear there. It seems that only connection was made to search for friends, but the system to "LastFM style" does not work. It wou...
  • wyattmorgan
  • Casual Listener
  • 2356 Views
  • 9 replies
  • 0 likes
  • 2356 Views
  • 9 replies
  • 0 likes

International use

I am a Spotify premium user and have been using Spotify in Japan for 4 months now. However, Spotify froze one night and I got logged out and now it won't let me log back in. It recognizes my Facebook account but it says I can only use Spotify for 14 ...

  • Newbie
  • I am a Spotify premium user and have been using Spotify in Japan for 4 months now. However, Spotify froze one night and I got logged out and now it won't let me log back in. It recognizes my Facebook...
  • gnovella16
  • Roadie
  • 278 Views
  • 1 replies
  • 0 likes
  • Premium
  • 278 Views
  • 1 replies
  • 0 likes

Spotify in PS4

Hi, I am in Colombia I used to listen spotify music on my playstation, the account was synced with my Ipad.Yesterday I open spotify on my playstation and I got the screen asking to create an account or log in using my user name and password. I went t...

  • Newbie
  • Hi, I am in  Colombia   I used to listen spotify music on my playstation, the account was synced with my Ipad. Yesterday I open spotify on my playstation and I got the screen asking to c...
  • gnovella16
  • Roadie
  • 210 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 210 Views
  • 1 replies
  • 0 likes

Problem signing up for 3-month premium spotify 99 cents

Hello, I made a spotify account today because i saw the 3-month trial for 99 cents. I paid with a debit card, it went to a page that said i will have a? receipt sent to my e-mail. i never got a receipt sent to my e-mail though. so i try to sign on to...

  • Visitor
  • Hello,   I made a spotify account today because i saw the 3-month trial for 99 cents. I paid with a debit card, it went to a page that said i will have a? receipt sent to my e-mail. i never go...
  • user-removed
  • Not applicable
  • 234 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 234 Views
  • 1 replies
  • 0 likes

Spotify stole my new CC number and charged me without authorization!

-Had a Spotify premium acct. set up on an OLD debit card-Got a NEW debit card and did not update my Spotify payment info-Spotify, unable to charge the OLD debit card, emails me repeatedly, requesting my new payment info. -I decide that I no longer wa...

  • Newbie
  • -Had a Spotify premium acct. set up on an OLD debit card -Got a NEW debit card and did not update my Spotify payment info -Spotify, unable to charge the OLD debit card, emails me repeatedly, reques...
  • gnovella16
  • Roadie
  • 950 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
    Subscription
  • 950 Views
  • 1 replies
  • 0 likes

Changing play plan

I literally JUST bought the 9.99 for three months, but I want to switch to the 14.99 for three months so my husband and I can use the family plan. Is it possible to just pay the difference since I odered the 9.99 plan not even twenty minutes ago???

  • Newbie
  • I literally JUST bought the 9.99 for three months, but I want to switch to the 14.99 for three months so my husband and I can use the family plan. Is it possible to just pay the difference since I od...
  • gnovella16
  • Roadie
  • 143 Views
  • 1 replies
  • 0 likes
  • Account
  • 143 Views
  • 1 replies
  • 0 likes

Gifting Premium

Hello, Is this somehow possible to gift the premium (3 months for 6.99€) for friend? I can't seem to find any way to do so help mee

  • Newbie
  • Hello,     Is this somehow possible to gift the premium (3 months for 6.99€) for friend?     I can't seem to find any way to do so 😞    help mee
  • gnovella16
  • Roadie
  • 230 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 230 Views
  • 1 replies
  • 0 likes

Fake or fraudulent accounts

Where can i report people selling fraudulent accounst?https://www.facebook.com/profile.php?id=100010874044705

Captura de pantalla 2015-12-14 a las 17.17.23.png
  • Newbie
  • Where can i report people selling fraudulent accounst? https://www.facebook.com/profile.php?id=100010874044705
  • 177 Views
  • 0 replies
  • 0 likes
  • Account
  • 177 Views
  • 0 replies
  • 0 likes

I'm being overcharged

My bank acount says spotify charged me twice for the same thing on the same day. The help page says that it did this to pay for the next month which i did not want to pay for yet. How do i get my money back for this???

  • Newbie
  • My bank acount says spotify charged me twice for the same thing on the same day. The help page says that it did this to pay for the next month which i did not want to pay for yet. How do i get m...
  • 92 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 92 Views
  • 0 replies
  • 0 likes

Changing my subscription

Hi I was just looking for some info/advice I'm currently on a family plan wich includes my little bro and sis which is 19.99 a month but I'm due to change my phone contract in which I will get Spotify premium free for 12months so what happens will I ...

  • Newbie
  • Hi I was just looking for some info/advice I'm currently on a family plan wich includes my little bro and sis which is 19.99 a month but I'm due to change my phone contract in which I will get Spotif...
  • gnovella16
  • Roadie
  • 144 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
    Unlimited
  • 144 Views
  • 1 replies
  • 0 likes

Cannot change email, email is shown as already in use. Probably from old deleted facebook account.

Hello, Currently in my standalone Spotify account settings I have an email address that I am not using anymore. It is not, however, possible to change the email to my main one that I am using now, as it is shown as already reserved. Probably this pro...

  • Newbie
  • Hello,   Currently in my standalone Spotify account settings I have an email address that I am not using anymore. It is not, however, possible to change the email to my main one that I am usin...
  • gnovella16
  • Roadie
  • 187 Views
  • 1 replies
  • 0 likes
  • Account
  • 187 Views
  • 1 replies
  • 0 likes

Solved!! College discount didn't work still got charged.

I was attempting to get the college discount with no avail. Of course being me, I try to see if my sister's identity works and it doesn't either. Now I've been charged 3 times by Spotify for nothing. I'm still on Spotify free and I've already contact...

  • Casual Listener
  • I was attempting to get the college discount with no avail. Of course being me, I try to see if my sister's identity works and it doesn't either. Now I've been charged 3 times by Spotify for nothing....
  • Cc7
  • Newbie
  • 343 Views
  • 3 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 343 Views
  • 3 replies
  • 0 likes

Playlists not coming up

I've had spotify for about a year now. The last couple months every time i go to my whole lists of playlists it will only get to the "d"s. Settings takes forever to get to. You see the loading circle for like 5 minutes before it actually goes to sett...

  • Newbie
  • I've had spotify for about a year now. The last couple months every time i go to my whole lists of playlists it will only get to the "d"s. Settings takes forever to get to. You see the loading circle...
  • 192 Views
  • 0 replies
  • 0 likes
  • Free
  • 192 Views
  • 0 replies
  • 0 likes

Unlink deleted facebook account

Hi,I created a Spotify account with my Facebook account, but I deleted my FB a year ago. Now, I want to create a premium Spotify account but, for safety reasons, I want to do it with my main email account, which is the one of my deleted Facebook. So ...

  • Newbie
  • Hi, I created a Spotify account with my Facebook account, but I deleted my FB a year ago. Now, I want to create a premium Spotify account but, for safety reasons, I want to do it with my main emai...
  • 126 Views
  • 0 replies
  • 0 likes
  • Account
    Login
  • 126 Views
  • 0 replies
  • 0 likes

Didn't receive 3 months premium!

First of all, I had a 7 Days Trial Version of Premium (2015-14-12) which expires at 2015-21-12.Today I saw the "3 months 99cents" Premium sale and bought it. Now on my account only shows up that I have Premim untill 2015-21-12 which means I only have...

  • Casual Listener
  • First of all, I had a 7 Days Trial Version of Premium (2015-14-12) which expires at 2015-21-12. Today I saw the "3 months 99cents" Premium sale and bought it. Now on my account only shows up that I ...
  • smizzylol
  • Casual Listener
  • 1377 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1377 Views
  • 1 replies
  • 0 likes

Double subscription and no premium

I've unknowingly been paying 2 lots of subscription through PayPal. I've tried emailing to get this fixed and refunded. No response and now I have 2 premium subscriptions but it won't let me use premium service.joke

  • Newbie
  • I've unknowingly been paying 2 lots of subscription through PayPal. I've tried emailing to get this fixed and refunded. No response and now I have 2 premium subscriptions but it won't let me use prem...
  • 97 Views
  • 0 replies
  • 0 likes
  • Subscription
  • 97 Views
  • 0 replies
  • 0 likes

Unlink my account to facebook

I would like my account to be unliked to facebook. I dont know how to do it. Procedures described on help articles are not valid anymore because spotify web and preferences has a different interface and contents.Please advice.

  • Newbie
  • I would like my account to be unliked to facebook. I dont know how to do it. Procedures described on help articles are not valid anymore because spotify web and preferences has a different interface ...
  • Emma97_13
  • Newbie
  • 245 Views
  • 3 replies
  • 0 likes
  • Account
  • 245 Views
  • 3 replies
  • 0 likes

starred songs gone [wp7]

Many have posted re starred songs disappearing but I can't find an answer?

  • Newbie
  • Many have posted re starred songs disappearing but I can't find an answer?
  • 95 Views
  • 0 replies
  • 0 likes
  • 95 Views
  • 0 replies
  • 0 likes

facebook

the first time I used spotify I signed up with my FB acoount. Now I have a new Spoti account (premoium) and I would like to connect it with Fb but i can't because the sistem tells me that there is already a Spoti account (the old one) connected with ...

  • Newbie
  • the first time I used spotify I signed up with my FB acoount. Now I have a new Spoti account (premoium) and I would like to connect it with Fb but i can't because the sistem tells me that there is al...
  • 129 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
  • 129 Views
  • 0 replies
  • 0 likes