Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

76416 Views

28 replies

0 likes

  • 76416 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

94241 Views

9 replies

2 likes

Account
Login
  • 94241 Views
  • 9 replies
  • 2 likes

This email already used

Using the address I have had for many years, I received information saying I cannot because the email has already been used. This is my first time on Spotify. .Please help..I M doomed before I start.

Casual Listener

Using the address I have had for many years, I received information saying I cannot because the email has already been used. This is my first time on Spotify. .Please help..I M doomed before I start.

Urge1966

Casual Listener

678 Views

4 replies

0 likes

Account
  • 678 Views
  • 4 replies
  • 0 likes

Ramdomly adding songs to playlist

I am thinking of upgrading to premium but have a question.... I'm listening to a movie soundtrack, only a couple of songs in and Spotify starts playing "suggested songs"... does that go away when I upgrade? Can I then just play a certain soundtrack o...

Newbie

I am thinking of upgrading to premium but have a question.... I'm listening to a movie soundtrack, only a couple of songs in and Spotify starts playing "suggested songs"... does that go away when I u...

sebastiankreuz

Spotify Legend

249 Views

1 replies

0 likes

Subscription
  • 249 Views
  • 1 replies
  • 0 likes

Problem paying w/ paypal

So my problem is that, when I try to pay via paypal, it redirects me n stuff, so I can log in, and everything works well, but when I click on "Agree and pay" in paypal, it just redirects me back to the spotify's purchase panel, and it's like it didn'...

Newbie

So my problem is that, when I try to pay via paypal, it redirects me n stuff, so I can log in, and everything works well, but when I click on "Agree and pay" in paypal, it just redirects me back to t...

KatesHere

Community Legend

431 Views

1 replies

0 likes

Premium
Subscription
  • 431 Views
  • 1 replies
  • 0 likes

Solved!! I can't find the song which my friend can found on his Spotify

Me and my friend are using Spotify premium as well, but quite a lot songs which he can find it on his Spotify and I can't find it on mine, and when he try to share to me on Spotify, the app said the album is not avalible

Casual Listener

Me and my friend are using Spotify premium as well, but quite a lot songs which he can find it on his Spotify and I can't find it on mine, and when he try to share to me on Spotify, the app said the ...

KatesHere

Community Legend

1817 Views

3 replies

0 likes

Account
Other
Premium
Subscription
  • 1817 Views
  • 3 replies
  • 0 likes

Please Delete my account!!!

Please Delete my account!

Visitor

Please Delete my account!

Pete

Roadie

252 Views

1 replies

0 likes

Account
  • 252 Views
  • 1 replies
  • 0 likes

HELP ASAP

So I got Spotify premium for a month and it's free so it said if I don't cancel the subscription before the 10th which is tomorrow they were going to charge me 100 dollars but I also just purchased this morning a family plan. I didnt get a receipt in...

Newbie

So I got Spotify premium for a month and it's free so it said if I don't cancel the subscription before the 10th which is tomorrow they were going to charge me 100 dollars but I also just purchased t...

Pete

Roadie

386 Views

2 replies

0 likes

Premium
  • 386 Views
  • 2 replies
  • 0 likes

facebook problem - please help!

i linked my spotify with an incorrect facebook account. after realizing this, i disconnected from the account, but now my spotify is still displaying the incorrect name! i have even tried connecting to a new facebook that is actually my own, and it s...

Newbie

i linked my spotify with an incorrect facebook account. after realizing this, i disconnected from the account, but now my spotify is still displaying the incorrect name! i have even tried connecting ...

Pete

Roadie

240 Views

1 replies

0 likes

Account
  • 240 Views
  • 1 replies
  • 0 likes

Solved!! Log in- error 408

Hi,I registered my account when I lived in Belgium. I moved in Italy and now I'm living there but I don't manage to change the country in my account so I can't use my spotify.Could you please modify my country for me from Belgium to Italy ? Thanks

Casual Listener

Hi, I registered my account when I lived in Belgium. I moved in Italy and now I'm living there but I don't manage to change the country in my account so I can't use my spotify. Could you please mod...

12158342421

Newbie

823 Views

3 replies

0 likes

Login
  • 823 Views
  • 3 replies
  • 0 likes

No access to Spotify

My wife has an account but can't log in to it. We thought the password was wrong and reset it, but she doesn't get any email. It says that no account is registered on that e-mail which is weird since she does get e-mail with account suggestions etc f...

Newbie

My wife has an account but can't log in to it. We thought the password was wrong and reset it, but she doesn't get any email. It says that no account is registered on that e-mail which is weird since...

Pete

Roadie

300 Views

1 replies

0 likes

Login
  • 300 Views
  • 1 replies
  • 0 likes

Trying to subscribe to €0.99 premium 3-month offer but won't let me pay.

Hi, I'm trying to subcribe to the €0.99 premium offer but everytime I try to pay a message saying "you need to enable java script to continue with purchase flow" comes up. I already have this enabled but when I press continue it just redirects me to ...

Newbie

Hi,   I'm trying to subcribe to the €0.99 premium offer but everytime I try to pay a message saying   "you need to enable java script to continue with purchase flow"   comes up. ...

Irenika_199q

Newbie

453 Views

2 replies

0 likes

Premium
Subscription
  • 453 Views
  • 2 replies
  • 0 likes

I've canceled my subscription but i still need to pay?

Ive just canceld my sp account around 2 months ago and still there are money taken from my bankaccount. What is this? Please help me

Newbie

Ive just canceld my sp account around 2 months ago and still there are money taken from my bankaccount.   What is this? Please help me 

dwane_d

Newbie

451 Views

2 replies

2 likes

Account
Premium
Subscription
  • 451 Views
  • 2 replies
  • 2 likes

Borrar Cuenta y suplantacion de identidad

esta mañana he decidido darme de alta en spotify y sorprendentemente, al iniciar el proceso, el sistema me dice que ya hay una cuenta con mi e-mail, le he dicho que se me ha olvidado el pwd y he podido entrar y me he dado cuenta de que alguien de mex...

Visitor

esta mañana he decidido darme de alta en spotify y sorprendentemente, al iniciar el proceso, el sistema me dice que ya hay una cuenta con mi e-mail, le he dicho que se me ha olvidado el pwd y he podi...

user-removed

Not applicable

1398 Views

4 replies

0 likes

Account
  • 1398 Views
  • 4 replies
  • 0 likes

Uablle to change country

Hi, I cannot change my country in https://www.spotify.com/ie/payment/change/#__select When I attempt to do so, it just sits on the "Loading. Please wait..." screen. I have had the page open for a couple of hours and it will not change. Any suggetions...

Casual Listener

Hi,   I cannot change my country in https://www.spotify.com/ie/payment/change/#__select   When I attempt to do so, it just sits on the "Loading. Please wait..." screen. I have had ...

fontofontaine

Casual Listener

299 Views

2 replies

0 likes

Premium
Subscription
  • 299 Views
  • 2 replies
  • 0 likes

Spotify Premium Student Discount

I currently pay for spotify premium although I saw a deal where it is only $4.99 for students instead of the original $9.99. How do I change my subscription to the student one, because I currently am a student and would like to save some money. Thank...

Newbie

I currently pay for spotify premium although I saw a deal where it is only $4.99 for students instead of the original $9.99. How do I change my subscription to the student one, because I currently am...

user-removed

Not applicable

253 Views

1 replies

0 likes

Premium
Subscription
  • 253 Views
  • 1 replies
  • 0 likes

Cannot get rid of Facebook and cannot delete my account

I have an old account I hoped to reopen again. The old account was connected to Facebook and I wanted to get rid of that. Here is what I tried: Searched to find a receipt to disconnect from Facebook. Found a receipt that involved changing the Device ...

Visitor

I have an old account I hoped to reopen again. The old account was connected to Facebook and I wanted to get rid of that. Here is what I tried:   Searched to find a receipt to disconnect from ...

MattSuda

Spotify Star

440 Views

3 replies

0 likes

Subscription
  • 440 Views
  • 3 replies
  • 0 likes

help with Premium

help! I have my spotify premium on my iphone. When i try to login with the same email on my computer, it says I'm using the free version. Can you please tell me what my problem is?

Visitor

help! I have my spotify premium on my iphone. When i try to login with the same email on my computer, it says I'm using the free version. Can you please tell me what my problem is?

user-removed

Not applicable

273 Views

1 replies

0 likes

Premium
  • 273 Views
  • 1 replies
  • 0 likes

I purchased Spotify premium plan as a gift & the recipient never received the email. Can I resend?

I purchased a Spotify premium plan as a gift & the recipient never received the email. Can I resend the email?I know that the email was correct, but the recipient can't find it in her inbox or spam box.

Visitor

I purchased a Spotify premium plan as a gift & the recipient never received the email.  Can I resend the email? I know that the email was correct, but the recipient can't find it in her inb...

rebeccaraye

Newbie

287 Views

1 replies

0 likes

  • 287 Views
  • 1 replies
  • 0 likes

Solved!! Sharing spotify

I love using Spotify and recently got my gf into it and she loves it too. But we don't live together and I know you can only have one account on at a time, so when I'm relaxing at home and she puts it on it cuts mine off. I seen you do a family plan ...

Casual Listener

I love using Spotify and recently got my gf into it and she loves it too. But we don't live together and I know you can only have one account on at a time, so when I'm relaxing at home and she puts i...

Suppressorj

Casual Listener

380 Views

1 replies

0 likes

Account
Free
Other
Premium
Subscription
Unlimited
  • 380 Views
  • 1 replies
  • 0 likes

E-mail registered, but no confirmation?

I'm trying to log into spotify desktop with my e-mail, but it's telling me "The email adress you entered has already been registered, but your account hasn't been confirmed yet. You'll get an email soon with details on how to confirm your account." I...

Newbie

I'm trying to log into spotify desktop with my e-mail, but it's telling me "The email adress you entered has already been registered, but your account hasn't been confirmed yet. You'll get an email s...

MauriceMV

Spotify Star

596 Views

1 replies

0 likes

Account
Login
  • 596 Views
  • 1 replies
  • 0 likes

Getting out the Subcription.

I WOULD like to UNSUBSCRIBE from anything about Spotify all together, and requesting a refund.

Newbie

I WOULD like to UNSUBSCRIBE from anything about Spotify all together, and requesting a refund.

monicaloli

Newbie

303 Views

2 replies

0 likes

Subscription
  • 303 Views
  • 2 replies
  • 0 likes