Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 413278 Views
  • 965 replies
  • 108 likes
  • Account
  • 413278 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1180340 Views
  • 119 replies
  • 115 likes
  • Account
  • 1180340 Views
  • 119 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 101186 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 101186 Views
  • 68 replies
  • 10 likes

A bug about canceling premium subscription on Taiwan website.

The Taiwan website has a bug about canceling premium subscription. I cannot cancel Premium subscription on Taiwan website. The function for "contiune" does not work.

  • Newbie
  • The Taiwan website has a bug about canceling premium subscription. I cannot cancel Premium subscription on Taiwan website. The function for "contiune" does not work.
  • gnovella16
  • Roadie
  • 236 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 236 Views
  • 1 replies
  • 0 likes

Money held reserved by spotify

I've tried to make a spotify premium account with the standing offer in Denmark that says 3 months of premium for only 9kr, i've tried it twice, but both times, you guys have just withdrawn money from my account, and i haven't gotten spotify premium,...

  • Newbie
  • I've tried to make a spotify premium account with the standing offer in Denmark that says 3 months of premium for only 9kr, i've tried it twice, but both times, you guys have just withdrawn money fro...
  • gnovella16
  • Roadie
  • 269 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
    Subscription
  • 269 Views
  • 1 replies
  • 0 likes

Just found out about student discount

I'm currently a spotify premium member, but I just found out students get half off the monthly subscription price. I registered my account orginally with facebook, so I'm not sure how to do the student subscription to premium. Is it even possible to ...

  • Casual Listener
  • I'm currently a spotify premium member, but I just found out students get half off the monthly subscription price. I registered my account orginally with facebook, so I'm not sure how to do the stude...
  • 125177385
  • Casual Listener
  • 150 Views
  • 1 replies
  • 0 likes
  • Account
  • 150 Views
  • 1 replies
  • 0 likes

I just payed for the 3 month trial for $0.99 but I'm still getting ads and my account says its free

Hello,I just purchaced the $0.99 3 month premium subscription on spotify and it doesn't seem to be working. I'm still getting ads and when I checked the status of my account it said it was a free account. I checked my email and I do have the receipt ...

  • Newbie
  • Hello, I just purchaced the $0.99 3 month premium subscription on spotify and it doesn't seem to be working. I'm still getting ads and when I checked the status of my account it said it was a free a...
  • gnovella16
  • Roadie
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes

Cancelling Free trial

I just cancelled my premium mebership on the 1/12/15 and it was due to start charging me on the 2/12/15. After I cancelled my premium I got an email saying my membership ends 2/12/15. Will I still be charged?

  • Newbie
  • I just cancelled my premium mebership on the 1/12/15 and it was due to start charging me on the 2/12/15. After I cancelled my premium I got an email saying my membership ends 2/12/15. Will I still be...
  • gnovella16
  • Roadie
  • 140 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 140 Views
  • 1 replies
  • 0 likes

Login Issue With Spotify Username Vs Facebook

Recently, I was getting the error code 4 of not being able to log into Spotify using my Spotify username and password. Everything I tried kept sending me back to "Login With Facebook." So, I did and then logged right back out and my Spotify username ...

  • Casual Listener
  • Recently, I was getting the error code 4 of not being able to log into Spotify using my Spotify username and password.  Everything I tried kept sending me back to "Login With Facebook."  So...
  • ElLucioVpe
  • Roadie
  • 224 Views
  • 3 replies
  • 0 likes
  • Login
  • 224 Views
  • 3 replies
  • 0 likes

Using Spotify Premium in different Countries

Hi everyone, I will soon sign the Spotify Premium, but before I would like to know one thing: If a I sign the Premium in Brazil (for example), can I still use it in another country unlimited? Even if I stay longer than 14 days? Or I have to pay the S...

  • Newbie
  • Hi everyone,   I will soon sign the Spotify Premium, but before I would like to know one thing: If a I sign the Premium in Brazil (for example), can I still use it in another country unlimited...
  • gnovella16
  • Roadie
  • 376 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
    Unlimited
  • 376 Views
  • 1 replies
  • 0 likes

I'm getting charged in a card it's not in file

Hello, I changed my card months ago in my profile, and I still getting charged in my old card.Please I need this to be fixed ASAP!! Thanks,

  • Casual Listener
  • Hello,   I changed my card months ago in my profile, and I still getting charged in my old card. Please I need this to be fixed ASAP!!   Thanks,
  • ElLucioVpe
  • Roadie
  • 130 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 130 Views
  • 1 replies
  • 0 likes

Problem Resubsceibing to Spotify

I left Spotify Premium for a month or two to try out Apple Music. It was a mistake. I've cancelled my Apple Music subscription and I want to reactivate my Spotify Premium subscription.Here's the problem I've had over the last couple of days: every ti...

  • Newbie
  • I left Spotify Premium for a month or two to try out Apple Music. It was a mistake. I've cancelled my Apple Music subscription and I want to reactivate my Spotify Premium subscription. Here's the ...
  • ElLucioVpe
  • Roadie
  • 136 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 136 Views
  • 1 replies
  • 0 likes

quiero mi dinero

Necesito mi dinero, ya escribi 2 veces y no me han respondido, compre una tarjeta para suscribirme y no funciono necesito que alguien me conteste si pueden areeglar mi situacion o quiero mi dinero de vuelta

  • Newbie
  • Necesito mi dinero, ya escribi 2 veces y no me han respondido, compre una tarjeta para suscribirme y no funciono necesito que alguien me conteste si pueden areeglar mi situacion o quiero mi dinero de...
  • Steph_B
  • Roadie
  • 288 Views
  • 1 replies
  • 1 likes
  • Subscription
  • 288 Views
  • 1 replies
  • 1 likes

I get charged after unsubscribing. HAPPENED THREE TIMES

I got charged 3 times already after 3 months. The first time that I did was couple of days after I unsubscribed to the free trial. I was aware that I was going to get charged after The free trial so I made sure to unsubscribe. But no, I still got cha...

  • Newbie
  • I got charged 3 times already after 3 months. The first time that I did was couple of days after I unsubscribed to the free trial. I was aware that I was going to get charged after The free trial...
  • gmblefty2
  • Newbie
  • 299 Views
  • 2 replies
  • 0 likes
  • 299 Views
  • 2 replies
  • 0 likes

Tried to get premium 3 times

Hello everybody,I tried to subscribe 3 times today. Every time I try this, I got an error like "there is a problem with your bank". Then I thought it was kinda usual error and tried to subscribe again. There is not any subscription on my account. But...

  • Newbie
  • Hello everybody, I tried to subscribe 3 times today. Every time I try this, I got an error like "there is a problem with your bank". Then I thought it was kinda usual error and tried to subscribe ag...
  • Steph_B
  • Roadie
  • 158 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 158 Views
  • 1 replies
  • 0 likes

Wheres my money?

I had just bought Spotify Premium for 9 kroner. I had pressed my card information in and all that stuff. Then it gives me a error and then i check my bank account for see about it was me or what. Then had they take the 9 kroner and then i didn't get ...

  • Newbie
  • I had just bought Spotify Premium for 9 kroner. I had pressed my card information in and all that stuff. Then it gives me a error and then i check my bank account for see about it was me or what. The...
  • Steph_B
  • Roadie
  • 223 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 223 Views
  • 1 replies
  • 0 likes

3 months Offer no longer available

Hello, I am triying to suscribe the offer to get a premium account for 0,99Euros for free months but a spotify message noticed I have already suscribed such offer while it is not true. Indeed few days ago, I got acces to the page but did not get the ...

  • Newbie
  • Hello,   I am triying to suscribe the offer to get a premium account for 0,99Euros for free months but a spotify message noticed I have already suscribed such offer while it is not true. ...
  • Steph_B
  • Roadie
  • 135 Views
  • 1 replies
  • 0 likes
  • Account
  • 135 Views
  • 1 replies
  • 0 likes

PROBLEMA COM PAGAMENTO VIA BOLETO//PROBLEM WITH PAYMENT

Efetuei o pagamento, por meio de boleto bancario, porém continuo como ususario free, peço, por gentileza que me ajudem! Segue anexo comprovante de pagamento. Efetuei payment through banking billet, but still as ususario free, I ask, please to help me...

  • Casual Listener
  • Efetuei o pagamento, por meio de boleto bancario, porém continuo como ususario free, peço, por gentileza que me ajudem! Segue anexo comprovante de pagamento.       Efetuei payment t...
  • Steph_B
  • Roadie
  • 213 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Other
    Premium
  • 213 Views
  • 1 replies
  • 0 likes

Credit info

Hi i want to remove all of my credit card info from spotify..how do i find out if it has been removed? And how can i delete the info?

  • Newbie
  • Hi i want to remove all of my credit card info from spotify..how do i find out if it has been removed? And how can i delete the info?
  • Steph_B
  • Roadie
  • 217 Views
  • 1 replies
  • 0 likes
  • Security
  • 217 Views
  • 1 replies
  • 0 likes

Commercial

Hello,The new commercial for Spotify which features cars honking loudly in the beginning is extremely distracting and dangerous while driving. I have heard multiple people complain about how frightened they were/almost got into car accidents. I stron...

  • Newbie
  • Hello, The new commercial for Spotify which features cars honking loudly in the beginning is extremely distracting and dangerous while driving. I have heard multiple people complain about how ...
  • Ox1
  • Roadie
  • 164 Views
  • 1 replies
  • 0 likes
  • Other
  • 164 Views
  • 1 replies
  • 0 likes

Request denied, but charged the same

I get the 3 month promotion this days, I've already had this promotion, but these days my free account was too full and I did an other. The promotion showed up and I subscribed, but the card were recognized and denied, but these days appeared the cha...

  • Newbie
  • I get the 3 month promotion this days, I've already had this promotion, but these days my free account was too full and I did an other. The promotion showed up and I subscribed, but the card were rec...
  • Ox1
  • Roadie
  • 114 Views
  • 1 replies
  • 0 likes
  • Premium
  • 114 Views
  • 1 replies
  • 0 likes

HELP PLEASE

I saw an ad for Spotify student and I didn't realize it was for only college students. I have a giftcard and I used it to sign up but once it got to the college part, it said I wasn't a college student and said it wouldn't charge my account. I just t...

  • Newbie
  • I saw an ad for Spotify student and I didn't realize it was for only college students. I have a giftcard and I used it to sign up but once it got to the college part, it said I wasn't a college stude...
  • Ox1
  • Roadie
  • 141 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 141 Views
  • 1 replies
  • 0 likes

Can't purchase Premium from Mobile

Why I can't order Premium from my iPhone ?It says to enable JavaScript after I add my credit card info.Someone having a solution?

  • Newbie
  • Why I can't order Premium from my iPhone ? It says to enable JavaScript after I add my credit card info. Someone having a solution?
  • Ox1
  • Roadie
  • 149 Views
  • 2 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 149 Views
  • 2 replies
  • 0 likes