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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • _carlosoliva_
  • Newbie
  • 396620 Views
  • 944 replies
  • 107 likes
  • Account
  • 396620 Views
  • 944 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1170588 Views
  • 119 replies
  • 112 likes
  • Account
  • 1170588 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 98860 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 98860 Views
  • 68 replies
  • 10 likes

Recover old (not deleted) playlist

I can see that there is a playlist on my Spotify when I'm logged in on my PS3, but not on my phone. It won't let me play it on either but says it has 1612 songs on it and is called "KATIE IS A GENIUS" is there any possible way for me to recover this?...

  • Newbie
  • I can see that there is a playlist on my Spotify when I'm logged in on my PS3, but not on my phone. It won't let me play it on either but says it has 1612 songs on it and is called "KATIE IS A GENIUS...
  • 120 Views
  • 0 replies
  • 0 likes
  • Account
    Other
  • 120 Views
  • 0 replies
  • 0 likes

Solved!! Spotify Scammed me RIP

 Edit: Sorted

  • Casual Listener
  •   Edit: Sorted
  • rhylanbeckman1
  • Casual Listener
  • 399 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 399 Views
  • 2 replies
  • 0 likes

Wrong country listed NOT Premium, can't log in ...

Hi all, I have attempted to resolve this issue with Spotify several times. I have moved on to other online services but now it is happening to others in my family. We are located in Canada, using spotify.ca but when we go to create the account, it sh...

  • Casual Listener
  • Hi all, I have attempted to resolve this issue with Spotify several times. I have moved on to other online services but now it is happening to others in my family. We are located in Canada, using spo...
  • squall1969
  • Casual Listener
  • 206 Views
  • 1 replies
  • 0 likes
  • Account
    Free
  • 206 Views
  • 1 replies
  • 0 likes

Solved!! Unable to Update Credit Card on File

I cannot update my credit card on file. I got a new card in the mail and activated it last night. I logged in to Spotify.com and went to My Account, Subscriptions and see my info there stating it will renew on 11/30. I click the Update Details button...

  • Regular
  • I cannot update my credit card on file. I got a new card in the mail and activated it last night. I logged in to Spotify.com and went to My Account, Subscriptions and see my info there stating it wil...
  • fury683
  • Regular
  • 1094 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1094 Views
  • 2 replies
  • 0 likes

money help

I was wondering if I could anyway use money on my Google play account to get spotify premium or if I can buy a virtual gif card using this Google play money. thanks for your help!

  • Newbie
  • I was wondering if I could anyway use money on my Google play account to get spotify premium or if I can buy a virtual gif card using this Google play money. thanks for your help!
  • Karen40827
  • Casual Listener
  • 761 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 761 Views
  • 3 replies
  • 0 likes

I can't log in to my spotify account

I can't remember my password and when I request an email reminder / password reset email from Spotify it never arrives in my inbox, even though I'm using the correct email address.

  • Visitor
  • I can't remember my password and when I request an email reminder / password reset email from Spotify it never arrives in my inbox, even though I'm using the correct email address.
  • jonasherdegen
  • Community Legend
  • 164 Views
  • 1 replies
  • 0 likes
  • Login
  • 164 Views
  • 1 replies
  • 0 likes

£0.99 for Premium to Family

Hi, can someone advice what my subscription per month will be if I move away from £0.99 per month for 3 months to Premium to Family for the first 3 months? Will I be charged £14.99 straight away or will I be able to take advantage of some discount be...

  • Newbie
  • Hi, can someone advice what my subscription per month will be if I move away from £0.99 per month for 3 months to Premium to Family for the first 3 months? Will I be charged £14.99 straight away or w...
  • Nico
  • Community Legend
  • 213 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 213 Views
  • 1 replies
  • 0 likes

Solved!! Do I have to cancel my monthly payent when i get a giftcode?

Hey, I just won a free year of spotify premium. But I do already have spotify premium - do i have to cancel my monthly payment before I enter the gift code? Im scared that it'd still cost me ten bucks if i dont cancel it beforehand...

  • Casual Listener
  • Hey,   I just won a free year of spotify premium. But I do already have spotify premium - do i have to cancel my monthly payment before I enter the gift code? Im scared that it'd still cost me...
  • 1163955789
  • Casual Listener
  • 230 Views
  • 2 replies
  • 0 likes
  • Premium
    Subscription
  • 230 Views
  • 2 replies
  • 0 likes

You can not play the current song

Doy la obra de escuchar una canción de la PC, y teniendo en cuenta cada segundo que pasa otra Una canción Déjame oír cualquier pecado constantemente y en ese segundo en la canción que cambia a vender una brida Yo: No es posible reproducir la canción ...

  • Newbie
  • Doy la obra de escuchar una canción de la PC, y teniendo en cuenta cada segundo que pasa otra Una canción Déjame oír cualquier pecado constantemente y en ese segundo en la canción que cambia a vender...
  • 120 Views
  • 0 replies
  • 0 likes
  • Account
  • 120 Views
  • 0 replies
  • 0 likes

Promo form not working

Im trying to fill out the promo form to register for 3 months for.99 but the postal code field does not accept a legit postal code and it stops me in my tracks.

  • Newbie
  • Im trying to fill out the promo form to register for 3 months for.99 but the postal code field does not accept a legit postal code and it stops me in my tracks.  
  • Ox1
  • Roadie
  • 152 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 152 Views
  • 1 replies
  • 0 likes

Spotify

HeyMy 7 days free trial is over and i want to go premium now but i can't. It would be amazing if you can help me with that problem

  • Newbie
  • Hey My 7 days free trial is over and i want to go premium now but i can't. It would be amazing if you can help me with that problem
  • Ox1
  • Roadie
  • 203 Views
  • 1 replies
  • 0 likes
  • Premium
  • 203 Views
  • 1 replies
  • 0 likes

emails regarding payment issue

ok 1st your customer service sucks so much I want to vomit.... 2nd everyday I get a email that your going to cancel my subscription because of payment need to be upgraded but when I look at my account everything is fine so why the **bleep** am I reci...

  • Newbie
  • ok 1st your customer service sucks so much I want to vomit.... 2nd everyday I get a email that your going to cancel my subscription because of payment need to be upgraded but when I look at my accoun...
  • 11181718229
  • Casual Listener
  • 353 Views
  • 2 replies
  • 1 likes
  • Premium
  • 353 Views
  • 2 replies
  • 1 likes

Cannot log in anywhere but website.

Hey, Can anyone help me with logging in - I am connected via my facebook account. When I try to log in on the iPhone App it says "Login failed Could not establish a connection Spotify connection." When I try to log on to the application on my compute...

  • Casual Listener
  • Hey,    Can anyone help me with logging in - I am connected via my facebook account. When I try to log in on the iPhone App it says "Login failed Could not establish a connection Spotify ...
  • Pricilla
  • Spotify
  • 387 Views
  • 3 replies
  • 0 likes
  • Premium
  • 387 Views
  • 3 replies
  • 0 likes

Spotify Family - Problems in charging, accounts and management

I have an multiple problem issue with Spotify Family. Yesterday everything was normal, but today something completely different: I started Spotify on my phone and noticed that I my subscription type is Free. I have had a Premium subscription for a lo...

  • Newbie
  • I have an multiple problem issue with Spotify Family. Yesterday everything was normal, but today something completely different:   I started Spotify on my phone and noticed that I my subscript...
  • Ox1
  • Roadie
  • 218 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 218 Views
  • 1 replies
  • 0 likes

Premium paused because of delayed pament

Hey guys, my premium was paused because i forget to pay in time. Now I did this payment 9 days ago but im still on free. any suggestions ?

  • Newbie
  • Hey guys,   my premium was paused because i forget to pay in time. Now I did this payment 9 days ago but im still on free.   any suggestions ?
  • Ox1
  • Roadie
  • 196 Views
  • 1 replies
  • 0 likes
  • Free
    Premium
    Subscription
  • 196 Views
  • 1 replies
  • 0 likes

Paid for spotify last month, now 3 months free for same price?

So whats up wheres the original premium members 3 free months? Or do i have to cancel my subscription and sign back up lol

  • Newbie
  • So whats up wheres the original premium members 3 free months? Or do i have to cancel my subscription and sign back up lol
  • Ox1
  • Roadie
  • 168 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 168 Views
  • 1 replies
  • 0 likes

No premium

I've been charged twice for the student discount premium and I have yet to get a receipt and have yet too be able to use premium. I would like too know why

  • Newbie
  • I've been charged twice for the student discount premium and I have yet to get a receipt and have yet too be able to use premium. I would like too know why
  • Ox1
  • Roadie
  • 266 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 266 Views
  • 1 replies
  • 0 likes

tried different payment options and neither worked on my account

Hi,I'm from Brazil and I'm trying to upgrade to Premium without success.I tried with a credit card (after adding all card information and clicking Submit the form gets blank) and using bank billing ("incorrect data format" message).could you please h...

  • Casual Listener
  • Hi, I'm from Brazil and I'm trying to upgrade to Premium without success. I tried with a credit card (after adding all card information and clicking Submit the form gets blank) and using bank billi...
  • Nico
  • Community Legend
  • 273 Views
  • 4 replies
  • 0 likes
  • Subscription
  • 273 Views
  • 4 replies
  • 0 likes

Can't buy premium

Hey, I've been trying to buy premium for a couple of days now, but it doesn't work.After selecting Paypal and accepting the terms of use on the website, i click on "start spotify premium".But when logging in to Paypal and accepting the payment, i jus...

  • Casual Listener
  • Hey,   I've been trying to buy premium for a couple of days now, but it doesn't work. After selecting Paypal and accepting the terms of use on the website, i click on "start spotify premium"....
  • lwagner
  • Casual Listener
  • 650 Views
  • 2 replies
  • 0 likes
  • Premium
    Subscription
  • 650 Views
  • 2 replies
  • 0 likes

Solved!! How to restore deleted songs?

Hello guys! Ive managed to delete a bunch of songs one by one by mistake.Is it possible to recover them?This is a big issues that needs to be solved please help! Dear Regards,M8master

  • Newbie
  • Hello guys!   Ive managed to delete a bunch of songs one by one by mistake. Is it possible to recover them? This is a big issues that needs to be solved 😞 please help!     Dear...
  • MauriceMV
  • Spotify Star
  • 631 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 631 Views
  • 1 replies
  • 0 likes