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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

76428 Views

28 replies

0 likes

  • 76428 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

94257 Views

9 replies

2 likes

Account
Login
  • 94257 Views
  • 9 replies
  • 2 likes

Solved!! Wrong facebook account

Hi, This weekend, I connected my spotify account to my girlfriend's iPad. His brother wanted to share a playlist, so I pressed on "Find Friends", which bring me to the Facebook Connection. I pressed on "Connect to Facebook", and it automatically conn...

Casual Listener

Hi,   This weekend, I connected my spotify account to my girlfriend's iPad. His brother wanted to share a playlist, so I pressed on "Find Friends", which bring me to the Facebook Connection. I...

Oreste

Composer

397 Views

1 replies

0 likes

Account
  • 397 Views
  • 1 replies
  • 0 likes

3 month trial lasted 5 days.

I signed up for the 3 month trial at 0.99$, and after 5 days it stopped working, said my 3 month trial was up, and i now need to pay the 9.99$/month. what a scam.

Newbie

I signed up for the 3 month trial at 0.99$, and after 5 days it stopped working, said my 3 month trial was up, and i now need to pay the 9.99$/month. what a scam. 

Oreste

Composer

268 Views

1 replies

0 likes

Account
Free
Premium
Subscription
  • 268 Views
  • 1 replies
  • 0 likes

Registered for 3 month $0.99 premium trial and being charged full price!

I just went to sign up for the 3 month trial where you pay $0.99/month, and the next thing I know I've got a message saying that the full $9.99 charge starts now! I'm definitely not ready for that - I really am still trying to decide if I want to sub...

Regular

I just went to sign up for the 3 month trial where you pay $0.99/month, and the next thing I know I've got a message saying that the full $9.99 charge starts now! I'm definitely not ready for that - ...

Oreste

Composer

356 Views

1 replies

1 likes

Account
Premium
Subscription
  • 356 Views
  • 1 replies
  • 1 likes

No Contact Form To Complete to Get My Money Back! Cancelled Subscription & Was Still Charged!!

I canceled my subscription 2 weeks ago and was STILL charged today. When I go to the Help Section it says fill out the contact form but THERE IS NO CONTACT FORM! Does anyone know how to get in touch with these people? This is the 2nd time this has ha...

Newbie

I canceled my subscription 2 weeks ago and was STILL charged today. When I go to the Help Section it says fill out the contact form but THERE IS NO CONTACT FORM! Does anyone know how to get in touch ...

Oreste

Composer

242 Views

1 replies

0 likes

Subscription
  • 242 Views
  • 1 replies
  • 0 likes

Subscription Problem

Last year i decided to switch to premium and a few days ago.. automatically my premium membership has been dropped. When i try to apply again it said that it is from my card or provider. I've used the VISA Electron card to pay for my membership all y...

Newbie

Last year i decided to switch to premium and a few days ago.. automatically my premium membership has been dropped. When i try to apply again it said that it is from my card or provider. I've used th...

Oreste

Composer

272 Views

1 replies

0 likes

Premium
Subscription
  • 272 Views
  • 1 replies
  • 0 likes

Change of Country

I have moved from GErmany to Portugal and now need to change my country and billing details - the country option in my account is not allowing me to select another country - how can I change?

Newbie

I have moved from GErmany to Portugal and now need to change my country and billing details - the country option in my account is not allowing me to select another country - how can I change?

Oreste

Composer

366 Views

1 replies

0 likes

Account
  • 366 Views
  • 1 replies
  • 0 likes

Premium debit card

So I punch my debit card numbers in to get premium because I really want to have spotify on my phone and it says,Oops seems your card or payment provider is having a bad day, don't worry no money has been charged, try again or use a different payment...

Visitor

So I punch my debit card numbers in to get premium because I really want to have spotify on my phone and it says, Oops seems your card or payment provider is having a bad day, don't worry no money...

MattSuda

Spotify Star

403 Views

1 replies

0 likes

Premium
  • 403 Views
  • 1 replies
  • 0 likes

3 Months Trial for 0.99 not working

I try to buy the Premium offer for 3 months for 0.99. I want to buy it with PayPal but after i logged in with my email and want to pay it just redirects me to the last site again. I tired contacting Spotify on Twitter and their Customer Service but t...

Casual Listener

I try to buy the Premium offer for 3 months for 0.99. I want to buy it with PayPal but after i logged in with my email and want to pay it just redirects me to the last site again. I tired contacting ...

KatesHere

Community Legend

1893 Views

7 replies

0 likes

Premium
Subscription
  • 1893 Views
  • 7 replies
  • 0 likes

Spotify from Colombia

Hi, I want to upgrade my free account into premium. There seems to be a nice promotion "Obtén tres meses de Premium por tan solo $ 1.000,00 y luego $ 11.499,00 al mes." I have 2 options to pay:Method 1: by credit card. But my Dutch credit card isn't ...

Regular

Hi,   I want to upgrade my free account into premium. There seems to be a nice promotion "Obtén tres meses de Premium por tan solo $ 1.000,00 y luego $ 11.499,00 al mes."    I have...

mr1009

Regular

2511 Views

2 replies

0 likes

Premium
Subscription
  • 2511 Views
  • 2 replies
  • 0 likes

Free trial subscription

Okay, so I got the free trial Premium , and I know it only last for 7-days. Will it automatically stop and go back to the free version with adds, or will I have to stay on Premium and I have to pay until I unsubscribe?

Newbie

Okay, so I got the free trial Premium , and I know it only last for 7-days. Will it automatically stop and go back to the free version with adds, or will I have to stay on Premium and I have to pay u...

Nico

Community Legend

408 Views

1 replies

0 likes

Free
Premium
Subscription
  • 408 Views
  • 1 replies
  • 0 likes

Being Charged too much for premium service

I'm suppose to be charged $9.99 plus tax each month but Spotify has been withdrawing $19.70 now for 2 months in a row. Why is this happening?

Casual Listener

I'm suppose to be charged $9.99 plus tax each month but Spotify has been withdrawing $19.70 now for 2 months in a row.  Why is this happening?  

Oreste

Composer

310 Views

1 replies

0 likes

Subscription
  • 310 Views
  • 1 replies
  • 0 likes

problema premium 3 meses por 9 pesos

Hola hace algunos días inicie la prueba de 3 meses por 9 pesos y todo muy bien pero el día de hoy cuando abro la aplicación me vuele a aparecer el mensaje de la promoción y me di cuenta que ya no la tengo, ni premium tengo así que volví a ingresar lo...

Newbie

Hola hace algunos días inicie la prueba de 3 meses por 9 pesos y todo muy bien pero el día de hoy cuando abro la aplicación me vuele a aparecer el mensaje de la promoción y me di cuenta que ya no la ...

Oreste

Composer

1830 Views

1 replies

0 likes

Account
Free
Premium
Subscription
  • 1830 Views
  • 1 replies
  • 0 likes

cant get the Premium special offer

There is a offer for Premium given during the past days, were you can get 3 Months Premium for 9.99€, but for some reason can i not afford this offer, while all my friends can get it. Would be great if someone can give me advices.

Casual Listener

There is a offer for Premium given during the past days, were you can get 3 Months Premium for 9.99€, but for some reason can i not afford this offer, while all my friends can get it. Would be great ...

hamborino

Casual Listener

312 Views

1 replies

0 likes

Premium
  • 312 Views
  • 1 replies
  • 0 likes

Unable using my Premium account while abroad

I am a frequent traveler and barely go back to the country where I have obtained my Spotify account. At this moment in time I’m abroad and installed Spotify on a new mobile device and unfortunately it doesn't allow me to use my owned Premium account ...

Casual Listener

  I am a frequent traveler and barely go back to the country where I have obtained my Spotify account. At this moment in time I’m abroad and installed Spotify on a new mobile device and unfortu...

showan71

Casual Listener

409 Views

2 replies

1 likes

Premium
  • 409 Views
  • 2 replies
  • 1 likes

How do I buy 3 premium subscriptions for my nephews

I consider myselfy pretty good when navigating sites, but I can't figure out how to buy a premium subscription for someone other than myself. How do I buy 3 individual premium subscriptions for my 3 nephews ?

Newbie

I consider myselfy pretty good when navigating sites, but I can't figure out how to buy a premium subscription for someone other than myself. How do I buy 3 individual premium subscriptions for my 3 ...

sebastiankreuz

Spotify Legend

337 Views

1 replies

0 likes

Account
Premium
  • 337 Views
  • 1 replies
  • 0 likes

changing to a student account

I just found out the Spotify has a student discount rate, I was going to disable my account and re-open a new one with my student e-mail so that I could get the rate. Does anyone know if there is a way I can get my music and playlists onto a new acco...

Newbie

I just found out the Spotify has a student discount rate, I was going to disable my account and re-open a new one with my student e-mail so that I could get the rate. Does anyone know if there is a w...

sebastiankreuz

Spotify Legend

250 Views

1 replies

0 likes

Account
Subscription
  • 250 Views
  • 1 replies
  • 0 likes

Help

yesterday I chose the section three months of Premium for $0.99. So I accepted that I want use this section and willong to pay $0.99 for trial . But why it charged 14,99$ from my bank account ? It's make me feel very confusing, just one thing importa...

Casual Listener

yesterday I chose the section three months of Premium for $0.99. So I accepted that I want use this section and willong to pay $0.99 for trial . But why it charged 14,99$ from my bank account ? It's ...

KatesHere

Community Legend

222 Views

1 replies

0 likes

  • 222 Views
  • 1 replies
  • 0 likes

Reset password issue

Hi, I'm trying to reset the password in to my other account but didn't receive any email with the link after several attempts. Thanks

Visitor

Hi, I'm trying to reset the password in to my other account but didn't receive any email with the link after several attempts.      Thanks

sebastiankreuz

Spotify Legend

306 Views

3 replies

0 likes

Account
  • 306 Views
  • 3 replies
  • 0 likes

Need to cancel premium, HELP!

I accidently clicked on upgrade to premium, but when i went to my subscription page to cancel it, i couldnt find the "Manage Your Subscription" button on it. I have no problem listening with ads, but i do not have the ability at the time to pay for t...

Casual Listener

I accidently clicked on upgrade to premium, but when i went to my subscription page to cancel it, i couldnt find the "Manage Your Subscription" button on it. I have no problem listening with ads, but...

sebastiankreuz

Spotify Legend

346 Views

1 replies

0 likes

Premium
  • 346 Views
  • 1 replies
  • 0 likes