Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Jelle88
  • Casual Listener
  • 164774 Views
  • 179 replies
  • 13 likes
  • Account
    Free
  • 164774 Views
  • 179 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Music Fan
  • 11060 Views
  • 6 replies
  • 11 likes
  • Security
  • 11060 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 513528 Views
  • 986 replies
  • 112 likes
  • Account
  • 513528 Views
  • 986 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 125438 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 125438 Views
  • 74 replies
  • 12 likes

I have lost my account SOS

PlanPremiumCountryColombia DeviceiPhone 11 Operating SystemiOS 14 My Question or Issueapparently someone violated my account because today I was going to enter Spotify and it appeared that the session was closed. I tried to enter my data which I was ...

  • Casual Listener
  •     Plan Premium Country Colombia  Device iPhone 11  Operating System iOS 14   My Question or Issue apparently someone violated my account because today I was goi...
  • Billy-J
  • Spotify Star
  • 636 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Security
  • 636 Views
  • 3 replies
  • 0 likes

Solved!! Availability of Spotify service in Romania

Hi guys,Can anyone give a decent explanation for the country restrictions?I still don't understand why I can't pay for this service no matter where I am located. It's not like having different subscriptions for different countries.As long as I am wil...

  • Casual Listener
  • Hi guys, Can anyone give a decent explanation for the country restrictions? I still don't understand why I can't pay for this service no matter where I am located. It's not like having different su...
  • MattSuda
  • Spotify Star
  • 2436 Views
  • 1 replies
  • 2 likes
  • Other
    Premium
    Subscription
  • 2436 Views
  • 1 replies
  • 2 likes

Solved!!Superuser Contribution Any news on when will Spotify be officially available in Romania ?

Hi guys, Let me begin by saying i am a Romanian who lived a while outside of the country and enjoyed the services of Spotify very much. I moved back to Romania for good only to see that Spotify is not available here. I'd like to be able to open up an...

  • Regular
  • Hi guys,   Let me begin by saying i am a Romanian who lived a while outside of the country and enjoyed the services of Spotify very much. I moved back to Romania for good only to see that Sp...
  • MattSuda
  • Spotify Star
  • 34935 Views
  • 31 replies
  • 12 likes
  • Account
    Free
    Other
    Premium
  • 34935 Views
  • 31 replies
  • 12 likes

Spotify in Romania

Hi guys, i hope i post right here, i read a lot and i think this is the right place, if is not, really sorry. I read some stuff on the internet that say a contract was signed and in 20 March 2014 will have Spotify in Romanian, but i`m really confused...

  • Newbie
  • Hi guys, i hope i post right here, i read a lot and i think this is the right place, if is not, really sorry.   I read some stuff on the internet that say a contract was signed and in 20 Mar...
  • MattSuda
  • Spotify Star
  • 2947 Views
  • 3 replies
  • 9 likes
  • Unlimited
  • 2947 Views
  • 3 replies
  • 9 likes

Solved!!Superuser Contribution Spotify in Ukraine (Yet another attempt)

Okay, so let's do this again. I know this topic had been discussed here several times, but we must insist until it's finally done. Dear spotify, we really need your service here, and this is why. What do we have right now? - Thousands of people use S...

  • Regular
  • Okay, so let's do this again. I know this topic had been discussed here several times, but we must insist until it's finally done.   Dear spotify, we really need your service here, and this is...
  • MattSuda
  • Spotify Star
  • 29749 Views
  • 24 replies
  • 204 likes
  • Other
  • 29749 Views
  • 24 replies
  • 204 likes

Solved!! Spotify in Ukraine

Hello! I have been waiting for the magic e-mail notifying launch in Ukraine for like a year or more. I would gladly use something else but Spotify is the best imo even though all the hype is long gone. Is there still hope or you already forgot about ...

  • Newbie
  • Hello! I have been waiting for the magic e-mail notifying launch in Ukraine for like a year or more. I would gladly use something else but Spotify is the best imo even though all the hype is l...
  • MattSuda
  • Spotify Star
  • 25888 Views
  • 70 replies
  • 106 likes
  • Account
  • 25888 Views
  • 70 replies
  • 106 likes

acces my daughter´s account in Family Plan

PlanPremiumCountryNetherlandsDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating SystemWindows My Question or IssueWe have a Family Premium Plan. We can´t access my daughter´s account for an online session. I can see my daughter in the...

  • Newbie
  • Plan Premium Country Netherlands Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Windows   My Question or Issue We have a Family Premium Plan. We can´t acce...
  • user-removed
  • Not applicable
  • 454 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 454 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't listen to a specific artist

Hello. I have a problem. For some strange reason I can not hear the songs of the artist Lana Del Rey. I have tried to listen offline and over the internet. I also tried listening for the application for PC, Android and web play, nothing works.

  • Visitor
  • Hello. I have a problem. For some strange reason I can not hear the songs of the artist Lana Del Rey. I have tried to listen offline and over the internet. I also tried listening for the application ...
  • Eni
  • Moderator
  • 3452 Views
  • 12 replies
  • 7 likes
  • 3452 Views
  • 12 replies
  • 7 likes

Superuser Contribution Artists About tab broke, can't see Artists Most listened regions

PlanFreeCountryBangladeshDeviceDesktopOperating SystemWindows 10 My Question or Issue When I go to artists about or their profile page, I can't see listeners from regions! But I can do that from another account. Help me, please! This is a small yet i...

  • Casual Listener
  • Plan Free Country Bangladesh Device Desktop Operating System Windows 10   My Question or Issue   When I go to artists about or their profile page, I can't see listeners from regi...
  • saq1b
  • Casual Listener
  • 1188 Views
  • 2 replies
  • 0 likes
  • Account
  • 1188 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't log back into Spotify

I logged out of Spotify and now I can't log back in... It's stuck on this screen:If I click try again it just goes back to the green Log-in button that brought me to this message in the first place. PlanFreeCountryUSAOperating SystemWindows 10

sumantsagar_0-1615667693190.png
  • Newbie
  • I logged out of Spotify and now I can't log back in... It's stuck on this screen: If I click try again it just goes back to the green Log-in button that brought me to this message in the first p...
  • Alex
  • Spotify Legend
  • 633 Views
  • 1 replies
  • 0 likes
  • Unlimited
  • 633 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lyrics not enable in my account

PlanPremium Duo CountryUruguay DeviceXiaomi A2 Lite Operating SystemAndroid 10 My Question or IssueLyrics option is not enable for my account. It's not an app problem, because other users logged in my phone and Lyrics were available for them. It's se...

  • Newbie
  • Plan Premium Duo   Country Uruguay   Device Xiaomi A2 Lite   Operating System Android 10   My Question or Issue Lyrics option is not enable for my account.  &nb...
  • Alex
  • Spotify Legend
  • 519 Views
  • 1 replies
  • 0 likes
  • Account
  • 519 Views
  • 1 replies
  • 0 likes

Superuser Contribution Stopped getting email notifications and never got push notifications

For the past month I stopped getting notifications about new songs added to playlists I follow, new releases by artists I follow etc, on my email. I have the plan for a few months now, and there are no push notifications on my phone either: there nev...

  • Newbie
  • For the past month I stopped getting notifications about new songs added to playlists I follow, new releases by artists I follow etc, on my email. I have the plan for a few months now, and there...
  • Eni
  • Moderator
  • 525 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 525 Views
  • 1 replies
  • 0 likes

Solved!! Android Facebook login - Can't accept/deny cookies, screen too small

DeviceFiiO X7Operating SystemAndroid 5.1.1 My Question or IssueHi folks, It is impossible to login using Facebook on my FiiO device running Android 5.1.1 : The screen is too small to display the entire cookies popup. I can't scroll, unzoom, switch to...

  • Casual Listener
  • Device FiiO X7 Operating System Android 5.1.1   My Question or Issue Hi folks,   It is impossible to login using Facebook on my FiiO device running Android 5.1.1 : The screen is too...
  • Ch4p
  • Casual Listener
  • 2844 Views
  • 1 replies
  • 0 likes
  • Login
  • 2844 Views
  • 1 replies
  • 0 likes

Superuser Contribution Strange artists showing up in my "recently played"

PlanPremiumCountryUSA DeviceiPhone and windowsOperating SystemiOS 10 and Windows 10 My Question or Issue Since last week or so there have been odd artists showing up on my "recently played" I tried to sign out everywhere to make sure no one was in my...

  • Newbie
  •   Plan Premium Country USA  Device iPhone and windows Operating System iOS 10 and Windows 10   My Question or Issue    Since last week or so there have been odd a...
  • Rirw
  • Newbie
  • 1041 Views
  • 4 replies
  • 2 likes
  • Security
  • 1041 Views
  • 4 replies
  • 2 likes

One Ok Rock Songs Unavailable

PlanPremiumCountryArgentina My Question or IssueThere are some songs from a band called One Ok Rock that are unavailable. I know that there was an issue with some K-pop songs, but I don't know is this Japanese band has anything to do with such matter...

Screenshot_21.png
  • Newbie
  • Plan Premium Country Argentina   My Question or Issue There are some songs from a band called One Ok Rock that are unavailable. I know that there was an issue with some K-pop songs, but I ...
  • Billy-J
  • Spotify Star
  • 1706 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
    Unlimited
  • 1706 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Cant Login, Cant Play Song. HELP?

PlanFreeCountryIndiaOperating SystemAndroid Oreo, Windows 10 My Question or IssueHmm I Have been encountering this for a while now.Some days ago I opened spotify (logged in already) through the desktop app, first thing that i noticed was that my user...

  • Casual Listener
  • Plan Free Country India Operating System Android Oreo, Windows 10   My Question or Issue Hmm I Have been encountering this for a while now. Some days ago I opened spotify (logged i...
  • Virat_Singh
  • Casual Listener
  • 702 Views
  • 2 replies
  • 1 likes
  • Account
    Free
    Login
    Other
  • 702 Views
  • 2 replies
  • 1 likes

Superuser Contribution I deleted my facebook, now I'm just a number...

I appreciate that this has been raised many times, but I'd like to offer a different take on this issue.I understand that your username is essentially your ID, but for people in my position, why not allow us to define a display name? This way, my fri...

  • Casual Listener
  • I appreciate that this has been raised many times, but I'd like to offer a different take on this issue. I understand that your username is essentially your ID, but for people in my position, why ...
  • Jeremy
  • Spotify Legend
  • 318 Views
  • 1 replies
  • 1 likes
  • Account
  • 318 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Unable to change birthdate

Recently, I wanted to change my birthdate because I realized that I was inaccurate. However, when I went to change my day of birth to December 1st, it automatically jumps one day ahead (December 2nd). No matter how hard I try, the 1 always turns into...

  • Casual Listener
  • Recently, I wanted to change my birthdate because I realized that I was inaccurate. However, when I went to change my day of birth to December 1st, it automatically jumps one day ahead (December 2nd)...
  • Eni
  • Moderator
  • 645 Views
  • 3 replies
  • 0 likes
  • Account
  • 645 Views
  • 3 replies
  • 0 likes

Superuser Contribution Discover weekly and Release radar

PlanFreeCountrySwedenDeviceOnePlus 6 Operating SystemAndroid 10.3.8 My Question or IssueHi! I've been having issues with my account regarding both discover weekly and release radar now for over 1 month or more, my release radar nor my discover weekly...

  • Visitor
  •   Plan Free Country Sweden Device OnePlus 6  Operating System Android 10.3.8   My Question or Issue Hi! I've been having issues with my account regarding both discover weekl...
  • Ver
  • Spotify Legend
  • 530 Views
  • 5 replies
  • 1 likes
  • Account
    Free
    Login
    Other
  • 530 Views
  • 5 replies
  • 1 likes

Solved!!Superuser Contribution Welcome screen

PlanPremiumCountryBelarusDeviceSamsung Galaxy A30Operating SystemAndroid 10 My Question or IssueI hope I can describe the problem correctly. I say right away, the support did not say anything clear. Only that it is related to the account, but why and...

  • Newbie
  •   Plan Premium Country Belarus Device Samsung Galaxy A30 Operating System Android 10   My Question or Issue I hope I can describe the problem correctly. I say right away, the su...
  • Alex
  • Spotify Legend
  • 445 Views
  • 1 replies
  • 0 likes
  • Account
  • 445 Views
  • 1 replies
  • 0 likes