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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

76410 Views

28 replies

0 likes

  • 76410 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

94237 Views

9 replies

2 likes

Account
Login
  • 94237 Views
  • 9 replies
  • 2 likes

Solved!! Overlapping payment

My last one month subscription is about to finish in a week so i decided to buy another immediately, what will happen?

Casual Listener

My last one month subscription is about to finish in a week so i decided to buy another immediately, what will happen?

Banana27393938

Casual Listener

776 Views

2 replies

0 likes

Account
  • 776 Views
  • 2 replies
  • 0 likes

Solved!! Not unlimited

I had premium at one time. But the issue I had/have is that the numbers of music that I have is limited. I guess I went over my limit. I thought premium mentioned just that, unlimited music. I was wrong.

Regular

I had premium at one time. But the issue I had/have is that the numbers of music that I have is limited. I guess I went over my limit. I thought premium mentioned just that, unlimited music. I was wr...

Johnbecerra00

Regular

551 Views

4 replies

0 likes

Unlimited
  • 551 Views
  • 4 replies
  • 0 likes

Can't vinculate my spotify account with my PS4 account

I downloaded the spotify app for ps4, but when I try to vinculate my spotify premium account to my PS4 account. I says that my spotify account is vinculated to another psn account and I have to close session in that other PSN account!! I create my sp...

Casual Listener

I downloaded the spotify app for ps4, but when I try to vinculate my spotify premium account to my PS4 account. I says that my spotify account is vinculated to another psn account and I have to close...

Dan_lanora

Casual Listener

295 Views

1 replies

0 likes

Account
Login
Premium
  • 295 Views
  • 1 replies
  • 0 likes

Trying to pay through PayPal

I'm trying to link this account with the 3 months of premium for .99c, but everytime I finish going through the process with PayPal and it says authorizing, the browser returns to the page asking which payment method I would like to use. I don't rece...

Casual Listener

I'm trying to link this account with the 3 months of premium for .99c, but everytime I finish going through the process with PayPal and it says authorizing, the browser returns to the page asking whi...

kbrooksc

Community Legend

262 Views

1 replies

0 likes

Premium
  • 262 Views
  • 1 replies
  • 0 likes

spotify family

hi, i have a problem! mi mom had been paying the sporify family and also they are charging another account, how can i change that!? so we can only pay the family thing

Newbie

hi, i have a problem! mi mom had been paying the sporify family and also they are charging another account, how can i change that!? so we can only pay the family thing 

kbrooksc

Community Legend

317 Views

1 replies

0 likes

Subscription
  • 317 Views
  • 1 replies
  • 0 likes

Completely DONE with Spotify

Went aheand and CANCELLED my spotify subscription about a week ago, as nothing seems to work right with it anymore on iOS or mac or android.... but yet they tried to charge me just yesterday for another month worth of music. This is a complete pissan...

Visitor

Went aheand and CANCELLED my spotify subscription about a week ago, as nothing seems to work right with it anymore on iOS or mac or android....  but yet they tried to charge me just yesterday fo...

kbrooksc

Community Legend

302 Views

1 replies

0 likes

Account
  • 302 Views
  • 1 replies
  • 0 likes

how to change country setting

I am a free user, and recently I moved form one country to another. I try to change my conunty setting, but it is hard.is any one can help me?thanks a lot.

Casual Listener

I am a free user, and recently I moved form one country to another. I try to change my conunty setting, but it is hard. is any one can help me? thanks a lot.  

jonasherdegen

Community Legend

388 Views

3 replies

0 likes

Account
  • 388 Views
  • 3 replies
  • 0 likes

Please help! All my music gone and replaced!

Since yesterday, I can see ANY of my playlists, songs, nothing, followed songs. Instead, I have totally different songs and albums saved to my phone, that i never played and never listened to such music. I have remium account.When I went to "restore ...

Casual Listener

Since yesterday, I can see ANY of my playlists, songs, nothing, followed songs. Instead, I have totally different songs and albums saved to my phone, that i never played and never listened to su...

kat_pol

Casual Listener

300 Views

1 replies

0 likes

Premium
  • 300 Views
  • 1 replies
  • 0 likes

Three premium into one family account?

Hi, We have three premium accounts in the family today and I pay for all of them. How do I convert this into a family account instead, so I can enjoy a lower total cost per month? Thx!

Casual Listener

Hi, We have three premium accounts in the family today and I pay for all of them. How do I convert this into a family account instead, so I can enjoy a lower total cost per month? Thx!

perjgfriberg

Casual Listener

381 Views

2 replies

0 likes

Account
Subscription
  • 381 Views
  • 2 replies
  • 0 likes

Solved!! I can't login since moving

So in April I moved from UK to Indonesia. Once I tried to login it told me that I have to pay for premium or change my countries. Since I was going to stay here more long term, I wanted to do latter. Issue I have encountered is that only selection in...

Casual Listener

So in April I moved from UK to Indonesia. Once I tried to login it told me that I have to pay for premium or change my countries. Since I was going to stay here more long term, I wanted to do latter....

11157578232

Casual Listener

471 Views

2 replies

0 likes

Account
Login
  • 471 Views
  • 2 replies
  • 0 likes

Premium to family upgrade

Hi all, Unfortunately, I'm unable to upgrade my premium account to a family account. On the support page I read that it is possible, and the additional costs will be written off on the next payment. If I go to the family page, I'm only able to choose...

Regular

Hi all,   Unfortunately, I'm unable to upgrade my premium account to a family account. On the support page I read that it is possible, and the additional costs will be written of...

1115366690

Newbie

5780 Views

18 replies

0 likes

  • 5780 Views
  • 18 replies
  • 0 likes

Unsubscribing

I have the premium subscription, but I want to unsubscribe. When I try to follow the instructions to do so and go to the subscription page, it shows that I'm on a free subscription, there's no other options on the page, and I'm still getting charged ...

Newbie

I have the premium subscription, but I want to unsubscribe. When I try to follow the instructions to do so and go to the subscription page, it shows that I'm on a free subscription, there's no other ...

MattSuda

Spotify Star

544 Views

3 replies

0 likes

Subscription
  • 544 Views
  • 3 replies
  • 0 likes

Old email - Password Issue

I really need some help. I just made this account as I have a problem with my other one. I registered it with an old email that is not in use anymore and that I have in fact deleted. Like an idiot, I did not change the registered email on Spotify and...

Newbie

I really need some help.    I just made this account as I have a problem with my other one.    I registered it with an old email that is not in use anymore and that I have in ...

Pete

Roadie

439 Views

2 replies

0 likes

Free
Other
Security
  • 439 Views
  • 2 replies
  • 0 likes

can't unsuscribe

hi everyone, I registred my visa card into a spotify account but I can't remenber what is my account. I would like to stop my premium account on this account please help.

Newbie

hi everyone, I registred my visa card into a spotify account but I can't remenber what is my account. I would like to stop my premium account on this account please help.

Goodman

Spotify Legend

722 Views

7 replies

0 likes

Account
Premium
  • 722 Views
  • 7 replies
  • 0 likes

I was charge $0.99 3 times without getting premium

Hello there,I have an issue with your subscription service.I availed of the $0.99 for 3 months premium service for my account, it was successful, then I tried for another 3 of my other spotify accounts with the same debit card I used but I did not ge...

Casual Listener

Hello there, I have an issue with your subscription service. I availed of the $0.99 for 3 months premium service for my account, it was successful, then I tried for another 3 of my other spotify ...

abbyra041491

Casual Listener

305 Views

1 replies

0 likes

Account
Other
Premium
Security
Subscription
Unlimited
  • 305 Views
  • 1 replies
  • 0 likes

Solved!! Spotify 3 months for 0,99 euro's not working?

Hello, I just purchased myself a Spotify subscription because I saw this ad on the official Spotify site that said: 3 months now for 0,99 (after that 9,99 euros). I payed using paypal and it charged me 9,99. I thought this was for the month after tho...

Newbie

Hello,   I just purchased myself a Spotify subscription because I saw this ad on the official Spotify site that said: 3 months now for 0,99 (after that 9,99 euros).  I payed using paypal...

alvaromedina

Newbie

677 Views

1 replies

0 likes

Account
Other
Premium
Subscription
  • 677 Views
  • 1 replies
  • 0 likes

Song lists

I have a list of songs on my spotify song list, however spotify plays the same songs over and over and some songs they never play. Why is that?

Casual Listener

I have a list of songs on my spotify song list, however spotify plays the same songs over and over and some songs they never play. Why is that?

vddavis01

Casual Listener

344 Views

1 replies

0 likes

Account
  • 344 Views
  • 1 replies
  • 0 likes

Spotify needs to contact me NOW!

If you have time to update your stupid ass app, then why are you not emailing me? Like, I don't get it. I sent you out a message on the ninth of this month and today is the 13th. You need to find a better and reliable way of contacting your customers...

Music Fan

If you have time to update your stupid ass app, then why are you not emailing me? Like, I don't get it. I sent you out a message on the ninth of this month and today is the 13th. You need to find a b...

1114336922

Regular

896 Views

6 replies

2 likes

Account
Subscription
  • 896 Views
  • 6 replies
  • 2 likes

Paid for premium student discount but still on free

Money has been taken from my card for Spotify premium with the student discount, but I am not receiving the premium services! I paid 2 days ago

Casual Listener

Money has been taken from my card for Spotify premium with the student discount, but I am not receiving the premium services! I paid 2 days ago

Ruffinb

Casual Listener

483 Views

3 replies

0 likes

Free
Premium
Subscription
  • 483 Views
  • 3 replies
  • 0 likes