Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Yordan
  • Moderator
  • 396268 Views
  • 943 replies
  • 107 likes
  • Account
  • 396268 Views
  • 943 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1170439 Views
  • 119 replies
  • 112 likes
  • Account
  • 1170439 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 98829 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 98829 Views
  • 68 replies
  • 10 likes

help

I was signing up for student on my phone but could not continue with the forms since it wouldn't select my school, I went online to sign up but it wouldn't take my card. I checked my account and said it was charged already but I cant access to skip o...

  • Casual Listener
  • I was signing up for student on my phone but could not continue with the forms since it wouldn't select my school, I went online to sign up but it wouldn't take my card. I checked my account and said...
  • 12172088257
  • Casual Listener
  • 262 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 262 Views
  • 2 replies
  • 0 likes

Subscription?

So I accidentally clicked the prepaid 7 day premium trial and I want to know if I will be charged after the 7 days are up????

  • Newbie
  • So I accidentally clicked the prepaid 7 day premium trial and I want to know if I will be charged after the 7 days are up????
  • user-removed
  • Not applicable
  • 411 Views
  • 1 replies
  • 0 likes
  • 411 Views
  • 1 replies
  • 0 likes

Samsung TV App not accepting sign in

The preinstalled Spotify app on my Samsung TV is not letting me log in. I joined Spotify last night using Facebook for my login. I have tried using my Facebook info to log in and it keeps saying it can't log me in.

  • Visitor
  • The preinstalled Spotify app on my Samsung TV is not letting me log in. I joined Spotify last night using Facebook for my login. I have tried using my Facebook info to log in and it keeps saying it c...
  • 221 Views
  • 0 replies
  • 0 likes
  • Login
  • 221 Views
  • 0 replies
  • 0 likes

Playlist empty!!!

So i've a shared paylist with a friend of mine and all of the sudden it's empy! It's only showing a track i've added two days ago, all the other tracks are gone. The playlist isn't showing in the playlist recovey page. Can somebody help me? name of t...

  • Casual Listener
  • So i've a shared paylist with a friend of mine and all of the sudden it's empy! It's only showing a track i've added two days ago, all the other tracks are gone. The playlist isn't showing in the pla...
  • Beano_Lad
  • Regular
  • 212 Views
  • 3 replies
  • 0 likes
  • Account
  • 212 Views
  • 3 replies
  • 0 likes

Student Discount

I was charged 4.99 on my card mid way through the process i had canceled since my phone had died but my subscription is still free and it charged me 4.99 so i dont understand why am i still getting charged when i still dont have premium next steps??

  • Newbie
  • I was charged 4.99 on my card mid way through the process i had canceled since my phone had died but my subscription is still free and it charged me 4.99 so i dont understand why am i still getting c...
  • MattSuda
  • Spotify Star
  • 170 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 170 Views
  • 1 replies
  • 0 likes

Spotify Account Disabled

Hello spotify team,*THIS IS POSTED FROM A NEW ACCOUNT*Recently, I have issued a few chargebacks from my bank account, but I have not meant to issued a chargeback onto my spotify payment from a long time ago, therefore this had lead the spotify team d...

  • Casual Listener
  • Hello spotify team, *THIS IS POSTED FROM A NEW ACCOUNT* Recently, I have issued a few chargebacks from my bank account, but I have not meant to issued a chargeback onto my spotify payment from a lo...
  • bynheung
  • Casual Listener
  • 197 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 197 Views
  • 1 replies
  • 0 likes

Solved!! Cancelling Premium

The Web page won't load after I select reason for wanting to cancel subscription to Premium

  • Newbie
  • The Web page won't load after I select reason for wanting to cancel subscription to Premium
  • MauriceMV
  • Spotify Star
  • 567 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 567 Views
  • 5 replies
  • 0 likes

Delete free account

HiI want to delete my Spotify free account and create another using an email address rather than logging in via Facebook.How do I do this?Cheers

  • Casual Listener
  • Hi I want to delete my Spotify free account and create another using an email address rather than logging in via Facebook. How do I do this? Cheers
  • jean3601
  • Community Legend
  • 209 Views
  • 3 replies
  • 0 likes
  • Account
    Free
  • 209 Views
  • 3 replies
  • 0 likes

I was charged $29.71 and dont have spotify

I want to know why i was charged 29.71 which is no where near any pricing on Spotifys website and why I cant access any music. Spotifys customer service sucks, this is the only way I can contact anyone, in the community forum, really???? Someone bett...

  • Casual Listener
  • I want to know why i was charged 29.71 which is no where near any pricing on Spotifys website and why I cant access any music. Spotifys customer service sucks, this is the only way I can contact anyo...
  • vheisler1
  • Casual Listener
  • 140 Views
  • 1 replies
  • 0 likes
  • Account
  • 140 Views
  • 1 replies
  • 0 likes

Possible move from Google Play to Spotify

Dear Spotify Support,I believe it could be helpful to post a message including the applications and platforms currently integrated with Spotify.At the moment, I am a Google Play user but it's not integrated with MusicXMatch. As far as I know, Spotify...

  • Music Fan
  • Dear Spotify Support, I believe it could be helpful to post a message including the applications and platforms currently integrated with Spotify. At the moment, I am a Google Play user but it's...
  • jean3601
  • Community Legend
  • 227 Views
  • 3 replies
  • 0 likes
  • Account
    Other
  • 227 Views
  • 3 replies
  • 0 likes

Solved!! Lost my Spotify account due to linking a second account on same Facebook

I've been using Spotify for a long time now, recently this "time left" thingy appeared. So, I decided It'd be very smart to create a new Spotify account, search for my Facebook on Spotify and listen to my so beloved playlist which I had on that accou...

  • Casual Listener
  • I've been using Spotify for a long time now, recently this "time left" thingy appeared. So, I decided It'd be very smart to create a new Spotify account, search for my Facebook on Spotify and liste...
  • 2565030789
  • Casual Listener
  • 2681 Views
  • 6 replies
  • 0 likes
  • 2681 Views
  • 6 replies
  • 0 likes

My account is being hacked! Please help, thanks!

My account is being hacked. I could not use my spotify while the hacker is using T_T

Screenshot_2015-11-25-08-59-59.png
  • Newbie
  • My account is being hacked. I could not use my spotify while the hacker is using T_T   
  • Ox1
  • Roadie
  • 182 Views
  • 2 replies
  • 0 likes
  • Security
  • 182 Views
  • 2 replies
  • 0 likes

i use MOL for buying spotify premium.still showing free user

I just load up for a 1 month premium subscription using MOL here in the philippines. My MOL account is already deducted but spotify still showing free and when try to relog and reinstall using app.still showing free user. Any help would be good.thank...

  • Newbie
  • I just load up for a 1 month premium subscription using MOL here in the philippines. My MOL account is already deducted but spotify still showing free and when try to relog and reinstall using app.st...
  • Ox1
  • Roadie
  • 272 Views
  • 2 replies
  • 0 likes
  • Premium
  • 272 Views
  • 2 replies
  • 0 likes

Spotify Family membership

Hi I have just signed up for Spotify Family but do i also have to cancel my normal membership somewhere? Or when signing up for Spotify Family my normal membership is canceled? All the best,Leo

  • Newbie
  • Hi   I have just signed up for Spotify Family but do i also have to cancel my normal membership somewhere? Or when signing up for Spotify Family my normal membership is canceled?  &...
  • Ox1
  • Roadie
  • 182 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 182 Views
  • 1 replies
  • 0 likes

3 Month Premium 0,99 allready payed but no connect

Hello,I have just setup my premium Account for 3 Month and Paypal approved the payment . When I log in and click premium he suggests me to buy Premium and I have no access zu Premium. Why is this?Any Idea?Thank you!Paul

  • Visitor
  • Hello, I have just setup my premium Account for 3 Month and Paypal approved the payment . When I log in and click premium he suggests me to buy Premium and I have no access zu Premium. Why is this? ...
  • Ox1
  • Roadie
  • 234 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 234 Views
  • 1 replies
  • 0 likes

Signing Up for 3 Months - Postal Code Issue

Hey, wanting a response from Spotify staff here. I'm trying to finally sign up for the premium service (want to get that 3 months for $0.99, but when I enter my payment information, it keeps telling me to enter a valid postal code. I'm in Canada, on ...

  • Casual Listener
  • Hey, wanting a response from Spotify staff here.   I'm trying to finally sign up for the premium service (want to get that 3 months for $0.99, but when I enter my payment information, it keeps t...
  • richmodadm
  • Newbie
  • 689 Views
  • 3 replies
  • 0 likes
  • Premium
  • 689 Views
  • 3 replies
  • 0 likes

Solved!! How do I add my family members on Sprint Spotify

I have a premium account through Sprint but am having trouble getting redemption codes for family members premium Spotify

  • Newbie
  • I have a premium account through Sprint but am having trouble getting redemption codes for family members premium Spotify
  • miss_looney
  • Casual Listener
  • 678 Views
  • 2 replies
  • 0 likes
  • 678 Views
  • 2 replies
  • 0 likes

Why cant i charge spotify to my phone bill (sprint)

I loved spotify until now that ive changed my number it wont let me charge it to my sprint accout. Is there a way i can re set my account to have it be re charged to my sprint bill

  • Newbie
  • I loved spotify until now that ive changed my number it wont let me charge it to my sprint accout. Is there a way i can re set my account to have it be re charged to my sprint bill
  • miss_looney
  • Casual Listener
  • 1256 Views
  • 3 replies
  • 0 likes
  • 1256 Views
  • 3 replies
  • 0 likes

Store offline music in SD card

Is the app support SD card, y try to unistall and re_install but still nothing in the SD, y try to delete cache and nothing does the app support this

  • Newbie
  • Is the app support SD card, y try to unistall and re_install but still nothing in the SD, y try to delete cache and nothing does the app support this
  • Rieux75
  • Casual Listener
  • 300 Views
  • 2 replies
  • 0 likes
  • Other
  • 300 Views
  • 2 replies
  • 0 likes

Errors: Error Code 6 and 18

Hi! I'm a user who cannot run the program (it appears "ERROR CODE 6"), and I've tried to uninstall and install again, but now, i can't download (it appears "ERROR CODE 18").If anybody knows how can I do, I would be so glad with him. Thank you!

  • Newbie
  • Hi! I'm a user who cannot run the program (it appears "ERROR CODE 6"), and I've tried to uninstall and install again, but now, i can't download (it appears "ERROR CODE 18"). If anybody knows how can...
  • MauriceMV
  • Spotify Star
  • 228 Views
  • 1 replies
  • 0 likes
  • Account
  • 228 Views
  • 1 replies
  • 0 likes