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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • 1286584072
  • Visitor
  • 267178 Views
  • 519 replies
  • 34 likes
  • Account
    Free
  • 267178 Views
  • 519 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 13099 Views
  • 6 replies
  • 11 likes
  • Security
  • 13099 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 530365 Views
  • 989 replies
  • 113 likes
  • Account
  • 530365 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 128280 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 128280 Views
  • 74 replies
  • 12 likes

Solved!! Your own Top 100 Playlist?

Hello,Last year in the spotify yearinmusic i got my own top 100 songs in the year as a playlist. This year i can only get a "Play it forward" playlist, which includes song I might hear, based on my songs i heard 2015. A friend of mine got his own top...

  • Casual Listener
  • Hello, Last year in the spotify yearinmusic i got my own top 100 songs in the year as a playlist. This year i can only get a "Play it forward" playlist, which includes song I might hear, based on my...
  • user-removed
  • Not applicable
  • 2563 Views
  • 3 replies
  • 0 likes
  • Other
  • 2563 Views
  • 3 replies
  • 0 likes

Moved to Mexico, how can I change country?

Hello, some months ago I moved to Mexico. Can you please change my country to Mexico to pay the mexican rate and not the german and also to allow to invite my wife who has a mexican account as familiy member? all the descriptions to change country wi...

  • Newbie
  • Hello, some months ago I moved to Mexico. Can you please change my country to Mexico to pay the mexican rate and not the german and also to allow to invite my wife who has a mexican account as famili...
  • Christianely
  • Newbie
  • 295 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 295 Views
  • 1 replies
  • 0 likes

help pls

Pague premium mediante el prestador de servicio personal mandando un mensaje al número 7529 con la palabra spotify y se activo correctamente pero al cerrar sesión el premium desaparecio

  • Newbie
  • Pague premium mediante el prestador de servicio personal mandando un mensaje al número 7529 con la palabra spotify y se activo correctamente pero al cerrar sesión el premium desaparecio
  • 146 Views
  • 0 replies
  • 0 likes
  • Account
    Free
    Login
    Other
    Security
    Subscription
    Unlimited
  • 146 Views
  • 0 replies
  • 0 likes

Delete account

Hi I would like to delete my Spotify account that I created years ago under a different email address. But I now have a different one.

  • Casual Listener
  • Hi I would like to delete my Spotify account that I created years ago under a different email address. But I now have a different one.
  • Sugarpimpdaddy
  • Casual Listener
  • 356 Views
  • 3 replies
  • 0 likes
  • Account
  • 356 Views
  • 3 replies
  • 0 likes

Solved!! Wrong price charged for premium

I just re-signed with Spotify after being off for 3 years. The .99 deal for three months was too good to pass up. Surprise... instead I was charged $12.99 instead of $9.99 and no three month trial. Please tell me what's up. Order #52224670291072

  • Casual Listener
  • I just re-signed with Spotify after being off for 3 years.  The .99 deal for three months was too good to pass up.  Surprise... instead I was charged $12.99 instead of $9.99 and no three mo...
  • IsabellaDuffett
  • Newbie
  • 596 Views
  • 7 replies
  • 0 likes
  • Subscription
  • 596 Views
  • 7 replies
  • 0 likes

Logging into an account

yesterday i tried logging into a new device, it said the password wasnt working so i reset it and tried again. That didnt work. I tried going back to my old device but since i changed the password, i had to log back in again. Havent been able to log ...

  • Newbie
  • yesterday i tried logging into a new device, it said the password wasnt working so i reset it and tried again. That didnt work. I tried going back to my old device but since i changed the password, i...
  • cgreenslade
  • Roadie
  • 218 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 218 Views
  • 3 replies
  • 0 likes

Fix the Contact Form so I can delete my account

Hi, I want to be able to delete my old spotifty account permanantly but the "Contact Form" just sends me right back to the start of the Help Page basically sending me into a loop. Can you fix it so that I can actually delete my old account?

  • Casual Listener
  • Hi,   I want to be able to delete my old spotifty account permanantly but the "Contact Form" just sends me right back to the start of the Help Page basically sending me into a loop.   C...
  • KatesHere
  • Community Legend
  • 195 Views
  • 1 replies
  • 0 likes
  • Account
  • 195 Views
  • 1 replies
  • 0 likes

Help-PS4 ,14 days Abroad Login Issue

I have an Issue when trying to use spotify on my PS4. Everytime I use it it says "You can only use spotify abroad for 14 days" . Except I am not abroad. I've had this issue for 3 months. I am based in the UK and have my Country settings set to the UK...

  • Newbie
  • I have an Issue when trying to use spotify on my PS4. Everytime I use it it says "You can only use spotify abroad for 14 days" . Except I am not abroad. I've had this issue for 3 months. I am based i...
  • 243 Views
  • 0 replies
  • 0 likes
  • Account
  • 243 Views
  • 0 replies
  • 0 likes

Doble Pago

Quería pagar los 99 por la oferta de 3 meses a $99.00 sin querer pague 2 veces y aun no tengo spotify premium. Ayuda.

  • Casual Listener
  • Quería pagar los 99 por la oferta de 3 meses a $99.00 sin querer pague 2 veces y aun no tengo spotify premium. Ayuda.
  • 1293708782
  • Casual Listener
  • 182 Views
  • 1 replies
  • 0 likes
  • Premium
  • 182 Views
  • 1 replies
  • 0 likes

KPN mobiel en spotify

Ik heb sinds een aantal weken een mobiel abonnement bij KPN inclusief spotify premium. Nu had ik al een premium account. Dat heb ik stop gezeg en is ondertussen verlopen op 18-12-2015. Ik heb van kon een activeringscode gehad. Middels de toegestuurd ...

  • Newbie
  • Ik heb sinds een aantal weken een mobiel abonnement bij KPN inclusief spotify premium. Nu had ik al een premium account. Dat heb ik stop gezeg en is ondertussen verlopen op 18-12-2015. Ik heb van kon...
  • 242 Views
  • 0 replies
  • 0 likes
  • Premium
  • 242 Views
  • 0 replies
  • 0 likes

Solved!! Accidental subscription, can I get a refund.

Hi, My wife accidentally purchased a subscription for my account, because I was logged into Spotify on her computer. Can I cancel the subscription for my account and get a refund so that she can get a subscription for her account. Alternatively, coul...

  • Newbie
  • Hi,   My wife accidentally purchased a subscription for my account, because I was logged into Spotify on her computer. Can I cancel the subscription for my account and get a refund so tha...
  • KatesHere
  • Community Legend
  • 758 Views
  • 1 replies
  • 1 likes
  • Other
    Subscription
  • 758 Views
  • 1 replies
  • 1 likes

Want to delete facebook but it is attached to my spotify account

I have a family spotify account in which my account is the primary. I want to delete my facebook account but that is how my spotify account is set up. If I delete my facebook account will it delete my spotify account and my family members who are on ...

  • Visitor
  • I have a family spotify account in which my account is the primary. I want to delete my facebook account but that is how my spotify account is set up. If I delete my facebook account will it delete m...
  • user-removed
  • Not applicable
  • 240 Views
  • 3 replies
  • 0 likes
  • Account
  • 240 Views
  • 3 replies
  • 0 likes

Someone else using my account

Hi, someone else is using my account but the logout everywhere doesnt work for me. It's no use because it appears that my password and email have been changed too! I've been logging in via facebook, but someone else must be logging in with their emai...

  • Casual Listener
  • Hi, someone else is using my account but the logout everywhere doesnt work for me.  It's no use because it appears that my password and email have been changed too!   I've been logging...
  • user-removed
  • Not applicable
  • 230 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
  • 230 Views
  • 3 replies
  • 0 likes

3 months trial

Hey, I paid for the 3 months trial of 0.99 each month, and i cancelled my subscription straight after the payment has gone through in order not to forget it and be charged at the end of the 3 months period. However, my account is still on the (free m...

  • Newbie
  • Hey,   I paid for the 3 months trial of 0.99 each month, and i cancelled my subscription straight after the payment has gone through in order not to forget it and be charged at the end of the ...
  • KonstantinSp
  • Roadie
  • 937 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 937 Views
  • 1 replies
  • 0 likes

Familienaccount mit 2 verschiedenen Konten nutzen?

Hallo, ich möchte mit meiner Frau das Familienabo von Spotify nutzen.Jeder möchte aber seinen eigenen Zugang nutzen können (eigene Email etc.)Ist dies möglich, oder müssen wir dann die gleichen Zugangsdaten nutzen?

  • Newbie
  • Hallo,   ich möchte mit meiner Frau das Familienabo von Spotify nutzen. Jeder möchte aber seinen eigenen Zugang nutzen können (eigene Email etc.) Ist dies möglich, oder müssen wir dann die g...
  • 256 Views
  • 0 replies
  • 0 likes
  • Account
  • 256 Views
  • 0 replies
  • 0 likes

Three months for 0,99€?

Hello community and team,since a few weeks I get advertisments for an offer where I can buy three months of premium for 9,99€. All of my friends say they get an offer where they can buy three months of premium for just 99 cents. So why don't I get th...

  • Casual Listener
  • Hello community and team, since a few weeks I get advertisments for an offer where I can buy three months of premium for 9,99€. All of my friends say they get an offer where they can buy three month...
  • Flouchn
  • Casual Listener
  • 194 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 194 Views
  • 1 replies
  • 0 likes

Deleted Facebook, new account with different email

My first spotify account was connected through Facebook. Since then I have deactivated my facebook, but the account still has my email saved. I created a new account with my secondary email, but would like to eventually be able to use my actual email...

  • Visitor
  • My first spotify account was connected through Facebook. Since then I have deactivated my facebook, but the account still has my email saved. I created a new account with my secondary email, but woul...
  • KonstantinSp
  • Roadie
  • 283 Views
  • 3 replies
  • 0 likes
  • Account
  • 283 Views
  • 3 replies
  • 0 likes

logging

Got the prenium package.. im not able to log whit the app on my s4... it work on internet. .i try to reinstal the app and reset my password ...dosent work still telling me that my user name or password are not good ... 100% i wrote it well ..

  • Newbie
  • Got the prenium package.. im not able to log whit the app on my s4... it work on internet. .i try to reinstal the app and reset my password ...dosent work still telling me that my user name or passwo...
  • user-removed
  • Not applicable
  • 134 Views
  • 1 replies
  • 0 likes
  • Login
  • 134 Views
  • 1 replies
  • 0 likes

Delete a playlist permanently ?

Is it possible in any way to delete playlists permanently ?When I delete a playlist, it is still present in my account where I can restore it, but I would like to delete some permanently.I shared my account with my ex girlfriend and now I want everyt...

  • Newbie
  • Is it possible in any way to delete playlists permanently ? When I delete a playlist, it is still present in my account where I can restore it, but I would like to delete some permanently. I shared...
  • Ox1
  • Roadie
  • 1062 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 1062 Views
  • 1 replies
  • 0 likes

E-Card Email deleted

I gifted someone an e-Card recently but the Email the addresse received in Order to activate spotify Premium was deleted. I'm wondering how we can activate it now.Thank you for your help.

  • Newbie
  • I gifted someone an e-Card recently but the Email the addresse received in Order to activate spotify Premium was deleted. I'm wondering how we can activate it now. Thank you for your help.
  • Ox1
  • Roadie
  • 261 Views
  • 1 replies
  • 0 likes
  • Premium
  • 261 Views
  • 1 replies
  • 0 likes