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Please see below the current ongoing issues which are under investigation.

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ssydmarie
  • Visitor
  • 9137 Views
  • 2 replies
  • 9 likes
  • Security
  • 9137 Views
  • 2 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 483089 Views
  • 979 replies
  • 111 likes
  • Account
  • 483089 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1211180 Views
  • 119 replies
  • 117 likes
  • Account
  • 1211180 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 121071 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 121071 Views
  • 72 replies
  • 12 likes

Can't login, can't reset password

Dear Support,The affected user is:covexecI can't login to any interface of spotify, that's why I'm using my other account, which works. Whenever I type in my password, the pc client of spotify starts to load and I even see my username in the top righ...

  • Newbie
  • Dear Support, The affected user is:covexec I can't login to any interface of spotify, that's why I'm using my other account, which works. Whenever I type in my password, the pc client of spotify ...
  • decesso
  • Newbie
  • 267 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 267 Views
  • 1 replies
  • 0 likes

Account Deleting

Hi i want to look at deleting my account as i am unhappy with the service, however if i ever want to sign up again in the future would i be able to sign up again using the same email address and username as i have now? or will I have to create a new ...

  • Newbie
  • Hi i want to look at deleting my account as i am unhappy with the service, however if i ever want to sign up again in the future would i be able to sign up again using the same email address and user...
  • Pricilla
  • Spotify
  • 463 Views
  • 4 replies
  • 0 likes
  • Account
  • 463 Views
  • 4 replies
  • 0 likes

Just payed for the 9kr/month for three months

Just payed for the 9kr/month offer, but was still debited 99kr. Is there even a way to get in conctact with Spotify to get this adjusted?

  • Newbie
  • Just payed for the 9kr/month offer, but was still debited 99kr. Is there even a way to get in conctact with Spotify to get this adjusted?    
  • 458 Views
  • 0 replies
  • 0 likes
  • Premium
  • 458 Views
  • 0 replies
  • 0 likes

Solved!! Premium €9,99 for 3 months

Hello, I did get a advertising on my spotify "Premium €9,99 for 3 months", once i click on the link i get to spotify and it says:- You must have atleast termitted you account before 1 november 2015I havnt got premiun for like 4 months so i for fill t...

  • Casual Listener
  • Hello,   I did get a advertising on my spotify "Premium €9,99 for 3 months", once i click on the link i get to spotify and it says: - You must have atleast termitted you account before 1 nove...
  • 1BackFire1
  • Casual Listener
  • 1475 Views
  • 8 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1475 Views
  • 8 replies
  • 0 likes

My promo didn't apply - Mi promoción no se aplicó

ENGLISH: I was using this link to get back to Spotify Premium for 3 months at $99 MXN but in the end, after they charges my credit card and I recieved my confirmation email they just gave me 1 month. I want my 3 months since your Landing Page specifi...

  • Newbie
  • ENGLISH:   I was using this link to get back to Spotify Premium for 3 months at $99 MXN but in the end, after they charges my credit card and I recieved my confirmation email they just gave me...
  • 195 Views
  • 0 replies
  • 0 likes
  • Premium
    Subscription
  • 195 Views
  • 0 replies
  • 0 likes

Premium subscriber getting a free account

I have a new phone. Once I have logged into Spotify, it says I have a free membership. I followed directions to no avail. I contacted through email and was told to try here. I am overwhelmed by all the posts and I just want my music back.Someone plea...

  • Newbie
  • I have a new phone. Once I have logged into Spotify, it says I have a free membership. I followed directions to no avail. I contacted through email and was told to try here. I am overwhelmed by all t...
  • 122 Views
  • 0 replies
  • 0 likes
  • Subscription
  • 122 Views
  • 0 replies
  • 0 likes

Subscription canceled but recurred

I have canceled my subscription of Premium but it recurred, someone can help me? is there a way to recover my money? i didn't want to renew my Premium account

  • Newbie
  • I have canceled my subscription of Premium but it recurred, someone can help me? is there a way to recover my money? i didn't want to renew my Premium account
  • Ox1
  • Roadie
  • 199 Views
  • 1 replies
  • 0 likes
  • Premium
  • 199 Views
  • 1 replies
  • 0 likes

Paying for Premium but its not available

Hi guys, I need your help. I'm already paying for a Premium account (money has been taken out of my account) but I dont have the Premium Account. Spotidy keeps asking me to upgrade but I already did. But sadly I dont have the features of Premium. So ...

  • Visitor
  • Hi guys,   I need your help.    I'm already paying for a Premium account (money has been taken out of my account) but I dont have the Premium Account. Spotidy keeps asking me to up...
  • Ox1
  • Roadie
  • 158 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 158 Views
  • 1 replies
  • 0 likes

Account

Hey, I want to delete my account and start a new one.. Moved from Denmark to Greece and my Spotify account kept getting paid from my Danish bank account until it was empty (no problem with that!), now I just can't figure out how to keep the same acco...

  • Newbie
  • Hey, I want to delete my account and start a new one.. Moved from Denmark to Greece and my Spotify account kept getting paid from my Danish bank account until it was empty (no problem with that!), no...
  • Ox1
  • Roadie
  • 160 Views
  • 1 replies
  • 0 likes
  • Account
  • 160 Views
  • 1 replies
  • 0 likes

What is a Courtsey fee? Why am I getting charged??

I'm getting no charged 28$ for a fee I don't even know about why? I pay my monthly dues. Is anybody else getting charged and why?

  • Casual Listener
  • I'm getting no charged 28$ for a fee I don't even know about why? I pay my monthly dues. Is anybody else getting charged and why?
  • 116 Views
  • 0 replies
  • 0 likes
  • Account
  • 116 Views
  • 0 replies
  • 0 likes

Subscription help

Hello, before I start just have to say I'm a huge fan of Spotify. However, I was enjoying it so much that I decided to purchase a deal going on for 3 months for $9.99. But I only received a one month subscription for ~$12.00. I've never had a Spotify...

  • Regular
  • Hello, before I start just have to say I'm a huge fan of Spotify. However, I was enjoying it so much that I decided to purchase a deal going on for 3 months for $9.99. But I only received a one month...
  • Ox1
  • Roadie
  • 120 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 120 Views
  • 1 replies
  • 0 likes

Taking my money

Why are y'all charging me 28$ for a courtesy pay fee what do you mean?? Help asap

  • Casual Listener
  • Why are y'all charging me 28$ for a courtesy pay fee what do you mean?? Help asap
  • 211 Views
  • 0 replies
  • 0 likes
  • Account
  • 211 Views
  • 0 replies
  • 0 likes

Cannot log in from Android

Hello, like every morning I switched on Spotify and this time it was not automatic as always, so I wrote my name and password and did not let me in. So, I restore my password, I wrote the new one and nothing. I tried also log in from FB. I restarted ...

  • Newbie
  • Hello,   like every morning I switched on Spotify and this time it was not automatic as always, so I wrote my name and password and did not let me in. So, I restore my password, I wrote the ne...
  • user-removed
  • Not applicable
  • 139 Views
  • 1 replies
  • 0 likes
  • Login
  • 139 Views
  • 1 replies
  • 0 likes

Payment Options

Hi I'd like to upgrade my premium to Family. I'm unsure how the payments are handled. I signed up direct for a free 30day trial then kept the account open. Th epayments to Spotify are on my phonebill as an extra. Do i need to cancel this and re-join ...

  • Newbie
  • Hi I'd like to upgrade my premium to Family. I'm unsure how the payments are handled. I signed up direct for a free 30day trial then kept the account open. Th epayments to Spotify are on my phonebill...
  • 148 Views
  • 0 replies
  • 0 likes
  • Account
  • 148 Views
  • 0 replies
  • 0 likes

premium gift

appena regalato abbonamento premium per 6 mesi, non c'è traccia del pagamento nè di alcuna conferma di acquisto, è normale?

  • Newbie
  • appena regalato abbonamento premium per 6 mesi, non c'è traccia del pagamento nè di alcuna conferma di acquisto, è normale?
  • 121 Views
  • 0 replies
  • 0 likes
  • Premium
  • 121 Views
  • 0 replies
  • 0 likes

Billed 3 times

I want my money back! There is no reason why I should 3 payments of $13.99 for one month I want all of my money back!

  • Newbie
  • I want my money back! There is no reason why I should 3 payments of $13.99 for one month I want all of my money back!
  • 139 Views
  • 0 replies
  • 0 likes
  • Subscription
  • 139 Views
  • 0 replies
  • 0 likes

Didn't get the $0.99 per 3 months holiday discount

I just signed up for Spotify premium on this page: https://www.spotify.com/us/premium/ which states the $0.99 for 3 months discount. For some reason, it charged me $9.99 for this first month. Was there a reason for that? Also, if I cannot get that di...

  • Newbie
  • I just signed up for Spotify premium on this page: https://www.spotify.com/us/premium/ which states the $0.99 for 3 months discount. For some reason, it charged me $9.99 for this first month. Wa...
  • Spotifyuser24
  • Casual Listener
  • 710 Views
  • 2 replies
  • 0 likes
  • Premium
  • 710 Views
  • 2 replies
  • 0 likes

Landkeuze bij family abonnement

In my account de country is Netherlands, this is right. I just made an upgrade from premium to family. The mails from Spotify are now in French. The new family member can't log in because he is not in the same country., Spotify thinks I'm in France. ...

  • Newbie
  • In my account de country is Netherlands, this is right. I just made an upgrade from premium to family. The mails from Spotify are now in French. The new family member can't log in because he is not i...
  • 237 Views
  • 0 replies
  • 0 likes
  • Other
  • 237 Views
  • 0 replies
  • 0 likes

A NAME that I have never heard of, is second on my 2015 top list

Last week Spotify send me an email about my statistics in 2015. The very first song and top five singers that I listened during 2015. Surprisingly a name called "George Fenton" (I've never heard of him-sorry!) came up as the second person with a scor...

  • Casual Listener
  • Last week Spotify send me an email about my statistics in 2015. The very first song and top five singers that I listened during 2015. Surprisingly a name called "George Fenton" (I've never heard of h...
  • Aegean83
  • Casual Listener
  • 183 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Security
  • 183 Views
  • 2 replies
  • 0 likes

Dont have rights to edit playlists

Hi, earlier today i made the choice to sign up for premium on my account, as i only had borrowed one before. I then transfered the playlists that i followed, and created a copy of those i had personally made on the other account. I created the playli...

  • Casual Listener
  • Hi, earlier today i made the choice to sign up for premium on my account, as i only had borrowed one before. I then transfered the playlists that i followed, and created a copy of those i had persona...
  • user-removed
  • Not applicable
  • 144 Views
  • 1 replies
  • 0 likes
  • Premium
  • 144 Views
  • 1 replies
  • 0 likes