Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
288251 Views
529 replies
34 likes
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Casual Listener
540737 Views
990 replies
114 likes
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Casual Listener
129629 Views
74 replies
12 likes
Hello, how could I enable the feauture for playlist edit photo. Please help me asap. I want to change the playlist photo but I cant...
Hello, how could I enable the feauture for playlist edit photo. Please help me asap. I want to change the playlist photo but I cant...
Not applicable
192 Views
1 replies
0 likes
So I subscribed through the App, and I was charged 12.99 is anyone else being charged this?Really ridiculous because no where does it say that I would pay more for using the App, instead of this **bleep**ty website which wouldn't let me update my pay...
So I subscribed through the App, and I was charged 12.99 is anyone else being charged this? Really ridiculous because no where does it say that I would pay more for using the App, instead of this ...
Community Legend
253 Views
1 replies
0 likes
Hello I was charged 4.99 for student account but still on free account
Hello I was charged 4.99 for student account but still on free account
Community Legend
178 Views
1 replies
0 likes
I'd like to test thw premium version but I can't find anywhere to do so. I saw a button for a 7 day trail on my phone but this has now disappeared too.Can someone please help me? Thanks!
I'd like to test thw premium version but I can't find anywhere to do so. I saw a button for a 7 day trail on my phone but this has now disappeared too. Can someone please help me? Thanks!
Community Legend
230 Views
1 replies
0 likes
I recently tried to upgrade to the student discount from my regular premium subscription because I will be a college freshman this fall. But I'm probably not in the university's student list yet, so it did not find me. So I just subscribed for a regu...
I recently tried to upgrade to the student discount from my regular premium subscription because I will be a college freshman this fall. But I'm probably not in the university's student list yet, so ...
Casual Listener
1124 Views
4 replies
0 likes
bonjour,j'utilise 2 compte SPOTIFY j'aimerai en supprimer 1 ( celui ci ) pour ensuite passer le second en Premium .Malgrès mon inscistance , il m'est impossible de le faire en ligne .j'espére pouvoir regler ce problème avant la fin de l 'offre 3mois/...
bonjour, j'utilise 2 compte SPOTIFY j'aimerai en supprimer 1 ( celui ci ) pour ensuite passer le second en Premium . Malgrès mon inscistance , il m'est impossible de le faire en ligne . j'espére p...
Community Legend
535 Views
1 replies
0 likes
My registered country is US however I live in CA. I want to become a premium user, but I cannot pay, because the screen says my postal code is incorrect. I tried to change my country but I cannot do it (Canada is not on the list). I tried to change t...
My registered country is US however I live in CA. I want to become a premium user, but I cannot pay, because the screen says my postal code is incorrect. I tried to change my country but I c...
Community Legend
451 Views
4 replies
0 likes
I stopped paying for Premium a couple of months ago because it was getting too expensive. Recently I've been getting this advert on Spotify saying "come back to Premium for 99p for three months". However, when I click on it, it says that I'm not elig...
I stopped paying for Premium a couple of months ago because it was getting too expensive. Recently I've been getting this advert on Spotify saying "come back to Premium for 99p for thre...
Newbie
841 Views
1 replies
1 likes
Servus, mir wird die Paysafecard nicht als Zahlungsmethode für Spotify Premium angezeigt, obwohl es möglich sein müsste damit zu bezahlen.Kann mir jemand sagen woran das liegen könnte?
Servus, mir wird die Paysafecard nicht als Zahlungsmethode für Spotify Premium angezeigt, obwohl es möglich sein müsste damit zu bezahlen. Kann mir jemand sagen woran das liegen könnte? &n...
Community Legend
445 Views
1 replies
0 likes
Hi.I have been charged three time the last 5 months for spoitiy. 1 on my danish account and two on my spanish which I just saw now. when I moved to spain i tried to pay with my spanish but it rejected because my phone was from DK or something like th...
Hi. I have been charged three time the last 5 months for spoitiy. 1 on my danish account and two on my spanish which I just saw now. when I moved to spain i tried to pay with my spanish but it rejec...
Casual Listener
550 Views
2 replies
0 likes
Recently made account and i took up the free week premium and later that day i saw the deal going on for 99cents for 3months.I went to buy immediately as i thought it was too good to be true, anyways as i click to purchase it i get an error message a...
Recently made account and i took up the free week premium and later that day i saw the deal going on for 99cents for 3months. I went to buy immediately as i thought it was too good to be true, ...
Roadie
212 Views
1 replies
0 likes
Hello community . since yesterday all my playlists are disappeared.But other playlists were created - not by me! stuff like justin bieber....I think, someone has hacked my account ..sure, i make a new password.But to my playlists are very important t...
Hello community . since yesterday all my playlists are disappeared. But other playlists were created - not by me! stuff like justin bieber.... I think, someone has hacked my account .. sure, i mak...
Roadie
171 Views
1 replies
0 likes
Bought a 6 month premium as Christmas present for neice, but no email acknowledgement received and I want to change email address for recipient but can't! Help?
Bought a 6 month premium as Christmas present for neice, but no email acknowledgement received and I want to change email address for recipient but can't! Help?
Roadie
159 Views
1 replies
0 likes
Hello everyone. I tried to login my spotify account but I can't because I'm staying aboard for more than 14 days. I have been reading and the solution is to change my country from my proflie. However I am not able to do so because the country option ...
Hello everyone. I tried to login my spotify account but I can't because I'm staying aboard for more than 14 days. I have been reading and the solution is to change my country from my proflie. However...
Casual Listener
348 Views
2 replies
0 likes
Hi guys, I saw the three month for 99 cents and I think that's a great promotion. I'm also a student and I think I can afford the $5 a month with hat discount. I'm currently just using the free subscription. My question is: if I try the 99 cent for t...
Hi guys, I saw the three month for 99 cents and I think that's a great promotion. I'm also a student and I think I can afford the $5 a month with hat discount. I'm currently just using the free subsc...
Roadie
266 Views
1 replies
0 likes
I bought the premium using iTunes on my phone in the app thinking it was going to give me the 3 months for &.99 but it didn't. Also it said 9.99 for a month but when I bought it, it charged me 12.99, I really want to cancel my subscription and get a ...
I bought the premium using iTunes on my phone in the app thinking it was going to give me the 3 months for &.99 but it didn't. Also it said 9.99 for a month but when I bought it, it charged me 12...
Casual Listener
262 Views
2 replies
0 likes
Hi, I just signed up for the Premium 30 day trial yesterday, then got surprised with a gift card today. If I add the gift card to my account will I lose the free trial? Or will the free trial continue then pick up the card after its over? Thanks
Hi, I just signed up for the Premium 30 day trial yesterday, then got surprised with a gift card today. If I add the gift card to my account will I lose the free trial? Or will the free trial continu...
Newbie
3924 Views
6 replies
0 likes
I have been signed in the entire time I have had spotify, recently it signed me out. Now I go to long back in and it says I already created an account with this email. No kidding. I'm not signing up again, just trying to log in.
I have been signed in the entire time I have had spotify, recently it signed me out. Now I go to long back in and it says I already created an account with this email. No kidding. I'm not...
Casual Listener
376 Views
2 replies
0 likes
Im being charged every month for spotify when im not even getting premium, my accoutn when i go to my music is still basic. how can i stop the charges every month!!
Im being charged every month for spotify when im not even getting premium, my accoutn when i go to my music is still basic. how can i stop the charges every month!!
Not applicable
127 Views
1 replies
0 likes
My english isn't so good. But i have a big Problem my Premium is end and now i dont can play any songs in my Playlist i dont know why...Thats **bleep** my Spotify bug and skip so many songs
My english isn't so good. But i have a big Problem my Premium is end and now i dont can play any songs in my Playlist i dont know why... Thats **bleep** my Spotify bug and skip so many songs
Casual Listener
353 Views
4 replies
0 likes
