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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83589 Views

29 replies

0 likes

  • 83589 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

104815 Views

10 replies

3 likes

Account
Login
  • 104815 Views
  • 10 replies
  • 3 likes

Keep my Spotify but close my Facebook

I need help, i've decide to close my Facebook but Spotify its linked, can you help me to separstr my account And keep my playlist And follows please.

Newbie

I need help, i've decide to close my Facebook but Spotify its linked, can you help me to separstr my account And keep my playlist And follows please.

gnovella16

Roadie

303 Views

1 replies

0 likes

Account
Login
  • 303 Views
  • 1 replies
  • 0 likes

Premium is gone

Hello, I have a spotify premium free for 3 months, then I started to pay 5,99 € for September and October but now, after the 1st December my Spotify Premium its gone. I have money on my card to pay it, when I try to pay it like for that two months i ...

Newbie

Hello,   I have a spotify premium free for 3 months, then I started to pay 5,99 € for September and October but now, after the 1st December my Spotify Premium its gone. I have money on my card...

gnovella16

Roadie

288 Views

1 replies

0 likes

Account
  • 288 Views
  • 1 replies
  • 0 likes

I have two accounts

HelloI have two accounts coming out of my debt card. I want to cancel on of my subscriptions. Please

Newbie

Hello I have two accounts coming out of my debt card. I want to cancel on of my subscriptions. Please

gnovella16

Roadie

244 Views

1 replies

0 likes

Premium
  • 244 Views
  • 1 replies
  • 0 likes

Payment for family account made but account said payment not made

Wife made payment but has not reflected and premium content cut off. Can't talk to a person to solve this problem.

Newbie

Wife made payment but has not reflected and premium content cut off. Can't talk to a person to solve this problem.

gnovella16

Roadie

214 Views

1 replies

0 likes

Account
  • 214 Views
  • 1 replies
  • 0 likes

3 Month Trial

I paid for a 3 month premium trial less than a week ago and today I got a message that says my trial is going to expire in 24 hours.Why?

Newbie

I paid for a 3 month premium trial less than a week ago and today I got a message that says my trial is going to expire in 24 hours. Why?

gnovella16

Roadie

406 Views

1 replies

0 likes

Account
Premium
  • 406 Views
  • 1 replies
  • 0 likes

Log in

I have spotify premium and cannot log in to my account. It just keeps saying you have already created an account with this email and won't let me continue. How ever I can still follow myself on someone else's spotify.

Casual Listener

I have spotify premium and cannot log in to my account. It just keeps saying you have already created an account with this email and won't let me continue. How ever I can still follow myself on someo...

gnovella16

Roadie

388 Views

1 replies

0 likes

Premium
  • 388 Views
  • 1 replies
  • 0 likes

upgraded from free to premium with rogers for 2 years free

I have the free version of spotify and my trial has expired. I upgraded my rogers account and got a 2 year free premium spotify. The problem is my account on spotify isnt showing premium its still showing the trial version. Ive tried loggin in and ou...

Newbie

I have the free version of spotify and my trial has expired. I upgraded my rogers account and got a 2 year free premium spotify. The problem is my account on spotify isnt showing premium its still sh...

gnovella16

Roadie

665 Views

1 replies

0 likes

Account
  • 665 Views
  • 1 replies
  • 0 likes

Subscription

I changed from paying the monthly premium fee on my credit card to my cell phone account and still I am unable to access my playlist. Help!!!!

Visitor

I changed from paying the monthly premium fee on my credit card to my cell phone account and still I am unable to access my playlist. Help!!!!

gnovella16

Roadie

266 Views

1 replies

0 likes

Subscription
  • 266 Views
  • 1 replies
  • 0 likes

Solved!! Cancelt spotify, not correct

A few weeks ago i canceld my spotify premium account and everything said it was correct. today i openend my desktop spotify and it said 'spotify premium' insted of 'spotify free' so i checked on thet site and found my account was not canceld but my p...

Casual Listener

A few weeks ago i canceld my spotify premium account and everything said it was correct. today i openend my desktop spotify and it said 'spotify premium' insted of 'spotify free' so i checked on thet...

Kars-Keizer

Casual Listener

510 Views

2 replies

0 likes

Account
Free
Premium
Subscription
  • 510 Views
  • 2 replies
  • 0 likes

Log In Error on Onkyo Receiver

I had to upgrade my android app the other night and when I did this I changed my Spotify password. Since then I have been unable to log in to my Onkyo receiver which is a CR-N755. I can access Spotify on my android tablet and on my desktop computer b...

Casual Listener

I had to upgrade my android app the other night and when I did this I changed my Spotify password.  Since then I have been unable to log in to my Onkyo receiver which is a CR-N755.  I can a...

Menacevenice

Casual Listener

670 Views

2 replies

0 likes

Login
Premium
Subscription
  • 670 Views
  • 2 replies
  • 0 likes

Question about premium

So I did the whole one month free thing then you pay $9.99, well I was wondering if I cancel my subscription then sign up for a student subscription would I have to pay the 4.99+ tax immediately or would I be charged after the one month free ends?

Casual Listener

So I did the whole one month free thing then you pay $9.99, well I was wondering if I cancel my subscription then sign up for a student subscription would I have to pay the 4.99+ tax immediately or w...

Mordornoob

Casual Listener

423 Views

4 replies

0 likes

Premium
Subscription
  • 423 Views
  • 4 replies
  • 0 likes

premium

On November 30.2015,you all charged my MasterCard 2x for premium, I want 1 of the payment added back to my card, also it keeps saying premium free, & won't let me download or anything, thank you in advance, for answering my problems

Regular

On November 30.2015,you all charged my MasterCard 2x for premium, I want 1 of the payment added back to my card, also it keeps saying premium free, & won't let me download or anything, thank you ...

kitty53smith

Regular

427 Views

3 replies

0 likes

Premium
  • 427 Views
  • 3 replies
  • 0 likes

Premium ($.99 to $5)

I was curious if I can get the 3 months of Spotify Premium for $.99 and then also get the $5 for students following those 3 months. Any information that you have would be helpful. Thanks!

Newbie

I was curious if I can get the 3 months of Spotify Premium for $.99 and then also get the $5 for students following those 3 months. Any information that you have would be helpful. Thanks!

Taylor

Community Legend

353 Views

1 replies

0 likes

Premium
Subscription
  • 353 Views
  • 1 replies
  • 0 likes

premium

how do I select my other3 distributions,& just keep. my first one

Regular

how do I select my other3 distributions,& just keep. my first one

jonasherdegen

Community Legend

294 Views

2 replies

0 likes

Account
  • 294 Views
  • 2 replies
  • 0 likes

Can't log in to Spotify account! Help

Hello, I have been unable to login to my Spotify account for a few days. The error message i'm receiving states that my "login failed", however I was recently billed for November. I've tried resetting my password but and the same issue. I gave up and...

Regular

Hello, I have been unable to login to my Spotify account for a few days. The error message i'm receiving states that my "login failed", however I was recently billed for November. I've tried resettin...

KatesHere

Community Legend

724 Views

6 replies

0 likes

Subscription
  • 724 Views
  • 6 replies
  • 0 likes

Gift card invalid?

I bought one yesterday and it said it's not valid, I asked the people from the store and they said it was activated, but when I try to use it, it says that the code isn't valid...

Newbie

I bought one yesterday and it said it's not valid, I asked the people from the store and they said it was activated, but when I try to use it, it says that the code isn't valid...

KatesHere

Community Legend

391 Views

1 replies

0 likes

Subscription
  • 391 Views
  • 1 replies
  • 0 likes

After 3 months for 99 cents-> Student Premium

Hello, Im a student and want to try out the Premium for 3 Months. My question is: can I switch to student Premium after the 3 months or do I have to pick the normal Premium for 9,99 Euro.

Casual Listener

Hello,    Im a student and want to try out the Premium for 3 Months.  My question is: can I switch to student Premium after the 3 months or do I have to pick the normal Premium for ...

KatesHere

Community Legend

482 Views

1 replies

0 likes

Account
Free
Subscription
  • 482 Views
  • 1 replies
  • 0 likes

I've been charged TWICE.

Last month my account stopped to be PREMIUM, and just changed to FREE. Well, it wasn't charged, I didnt care about ir, and used the FREE Spotify, with Adds and so on. But this month, December, it came back to PREMIUM and they charged me twice. I woul...

Casual Listener

Last month my account stopped to be PREMIUM, and just changed to FREE.   Well, it wasn't charged, I didnt care about ir, and used the FREE Spotify, with Adds and so on.   But this month...

csjr82

Casual Listener

283 Views

1 replies

0 likes

Subscription
  • 283 Views
  • 1 replies
  • 0 likes

Why am I not eligible for 3 months at $0.99 each?

I recently had to swtich my debit card for a new one and forgot to update the payment information for my Spotify account. When I went to go and do this finally I saw an advertisement that said 3 months of spotify premium for $0.99/ea month. I thought...

Casual Listener

I recently had to swtich my debit card for a new one and forgot to update the payment information for my Spotify account. When I went to go and do this finally I saw an advertisement that said 3 mont...

KatesHere

Community Legend

8662 Views

4 replies

1 likes

Account
Premium
Subscription
  • 8662 Views
  • 4 replies
  • 1 likes

Couldn't add you to the Family plan as your account needs to be based in the same country

I sent a Family plan invite to my wife's email address. After resting her password (perhaps she's not the one who made the account?) she tried to accept the invite by entering the token. She was told: We couldn't add you to the Family plan as your ac...

Regular

I sent a Family plan invite to my wife's email address. After resting her password (perhaps she's not the one who made the account?) she tried to accept the invite by entering the token. She was told...

1187677839

Casual Listener

1386 Views

2 replies

0 likes

Account
  • 1386 Views
  • 2 replies
  • 0 likes