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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 8594 Views
  • 1 replies
  • 9 likes
  • Security
  • 8594 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Dessi
  • Moderator
  • 476704 Views
  • 978 replies
  • 111 likes
  • Account
  • 476704 Views
  • 978 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1208332 Views
  • 119 replies
  • 117 likes
  • Account
  • 1208332 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 119511 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 119511 Views
  • 72 replies
  • 12 likes

Solved!! Canceling

So I just got premium and I just wanted to try it out and see how it is so if I cancel it now will it cancel my premium right away? Or will i retain it until it ends?

  • Newbie
  • So I just got premium and I just wanted to try it out and see how it is so if I cancel it now will it cancel my premium right away? Or will i retain it until it ends?
  • KatesHere
  • Community Legend
  • 263 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 263 Views
  • 1 replies
  • 0 likes

Changing to Student Discount

So ive used spotify for well over 5 years now and im in college now. Is there anyway i can use the student discount so i dont have to keep paying $10 a month?

  • Casual Listener
  • So ive used spotify for well over 5 years now and im in college now. Is there anyway i can use the student discount so i dont have to keep paying $10 a month? 
  • KatesHere
  • Community Legend
  • 183 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 183 Views
  • 1 replies
  • 0 likes

Do Spotify take security seriously?

My account has been hacked and it appears that I am not the first. It also appears that there is no way to contact Spotify when this happens except online and from trawling the community it appears that users may get a response within 24 or 48 hours....

  • Casual Listener
  • My account has been hacked and it appears that I am not the first. It also appears that there is no way to contact Spotify when this happens except online and from trawling the community it appears t...
  • user-removed
  • Not applicable
  • 181 Views
  • 1 replies
  • 0 likes
  • Security
  • 181 Views
  • 1 replies
  • 0 likes

Took money from account but no receipt or premium

I signed up for student account but my school was not on there so I had to send my school tuition receipt, however they haven't emailed me confirming but they did take the 5.00$ out my bank account but I still don't have Spotify premium and they didn...

  • Newbie
  • I signed up for student account but my school was not on there so I had to send my school tuition receipt, however they haven't emailed me confirming but they did take the 5.00$ out my bank account b...
  • 202 Views
  • 0 replies
  • 1 likes
  • Account
  • 202 Views
  • 0 replies
  • 1 likes

Solved!! Re: Account

hello I would like to get my Playlist back from Spotify. I had my Playlist on spotify but I wanted to transfer to fido since Fido is my company. I would like a response immediately as I can. thank you!

  • Regular
  • hello I would like to get my Playlist back from Spotify. I had my Playlist on spotify but I wanted to transfer to fido since Fido is my company. I would like a response immediately as I can. thank yo...
  • king_charles125
  • Regular
  • 692 Views
  • 2 replies
  • 0 likes
  • 692 Views
  • 2 replies
  • 0 likes

Solved!! Reset my account?

Hey. I really want to just delete/reset my spotify account. This is because I wanna start over. Its literly a mess right now.

  • Newbie
  • Hey. I really want to just delete/reset my spotify account. This is because I wanna start over. Its literly a mess right now.
  • KatesHere
  • Community Legend
  • 10050 Views
  • 1 replies
  • 0 likes
  • Account
  • 10050 Views
  • 1 replies
  • 0 likes

Why can't I upgrade with a new card and existing premium account? WHY?

What is up with: "Oops, you card provider seems to be having a bad day"-message and I can't use my new card on the account to renew the subscription to premium. I also get "Unfortunately you are ineligible for the offer you are you were looking for" ...

  • Newbie
  • What is up with:    "Oops, you card provider seems to be having a  bad day"-message and I can't use my new card on the account to renew the subscription to premium.    I ...
  • KatesHere
  • Community Legend
  • 184 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 184 Views
  • 1 replies
  • 0 likes

Spotify premium won't play songs offline

I installed Spotify on my iPhone 5s and I have premium. I'm new to this so I have no idea why nothing will play offline when that's kinda the whole point of buying premium or what to do!Help?!

  • Newbie
  • I installed Spotify on my iPhone 5s and I have premium. I'm new to this so I have no idea why nothing will play offline when that's kinda the whole point of buying premium or what to do! Help?!
  • KatesHere
  • Community Legend
  • 148 Views
  • 1 replies
  • 0 likes
  • Premium
  • 148 Views
  • 1 replies
  • 0 likes

Solved!! Payment

Can I pay two different accounts with the same credit card?

  • Casual Listener
  • Can I pay two different accounts with the same credit card?
  • Soundofus
  • Community Legend
  • 699 Views
  • 3 replies
  • 0 likes
  • 699 Views
  • 3 replies
  • 0 likes

Subscribed for the 0,99€/3months offer, got charged 10€/1month

So I went on the spotify home page and saw the 0,99€ offer. I pressed on it and subscribed. Noticed that I got charged the default 10€/1month instead of the offer price. Why is it so?

  • Newbie
  • So I went on the spotify home page and saw the 0,99€ offer. I pressed on it and subscribed. Noticed that I got charged the default 10€/1month instead of the offer price. Why is it so?
  • KatesHere
  • Community Legend
  • 154 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 154 Views
  • 1 replies
  • 0 likes

Incorrect facebook link

Hi I had spotify premium free for 12 months from Vodafone - my spotify account is linked to the wrong facebook account but I cannot disconnect it despite multiple attempts.are you able to help - it should be connected to -thanks in advance.

  • Visitor
  • Hi I had spotify premium free for 12 months from Vodafone - my spotify account is linked to the wrong facebook account but I cannot disconnect it despite multiple attempts.are you able to help - it s...
  • Steph_B
  • Roadie
  • 168 Views
  • 1 replies
  • 0 likes
  • Premium
  • 168 Views
  • 1 replies
  • 0 likes

[Solved] Why can't I get the new special offer?

Hello, I'm in Belgium and there is a new special offer for Spotify Premium to 0,99 € during 3 months. When I go to the Premium subscription to pay, there is a little message saying that I don't meet the required criteria. Why? What are those criteria...

  • Casual Listener
  • Hello,   I'm in Belgium and there is a new special offer for Spotify Premium to 0,99 € during 3 months. When I go to the Premium subscription to pay, there is a little message saying that I do...
  • jonasherdegen
  • Community Legend
  • 275 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 275 Views
  • 3 replies
  • 0 likes

subscribed for premium but not getting it

I upgrade for a 3 month premium subscription on spotify but it doesn't work. The payment has been less in my account. I already try to sign in and out but its still not working

  • Newbie
  • I upgrade for a 3 month premium subscription on spotify but it doesn't work. The payment has been less in my account. I already try to sign in and out but its still not working
  • Steph_B
  • Roadie
  • 144 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 144 Views
  • 1 replies
  • 0 likes

He pagado Spotify Premium por PayPal pero no funciona

He pagado Spotify Premium por PayPal, la oferta de 3 meses 1€, en el banco me sale que se lo han cobrado pero no se ha activado. Pero el pago lo tengo.

paypal.tiff
  • Newbie
  • He pagado Spotify Premium por PayPal, la oferta de 3 meses 1€, en el banco me sale que se lo han cobrado pero no se ha activado.   Pero el pago lo tengo.  
  • Steph_B
  • Roadie
  • 575 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 575 Views
  • 1 replies
  • 0 likes

Solved!! get no e-mail for password

Hi, in this forum i read several postings about e-mails who were in the spam folder. I have a GMX E-Mail account (logged on to spotify via Facebook) and looked into the spam folder, no E-Mails from Spotify.On the Spotify homepage I clicked round abou...

  • Casual Listener
  • Hi,   in this forum i read several postings about e-mails who were in the spam folder.   I have a GMX E-Mail account (logged on to spotify via Facebook) and looked into the spam folder,...
  • 1121992257
  • Casual Listener
  • 446 Views
  • 4 replies
  • 0 likes
  • Account
    Login
    Premium
  • 446 Views
  • 4 replies
  • 0 likes

Solved!! Subscribed to premium

I subscribed to premium (3 months - .99 cents), iPhone 5 (basic membership had been working fine), profile shows "premium", however, log in is failing.I also deleted the app, rebooted the phone, downloaded the app again and still can't log in.What's ...

  • Casual Listener
  • I subscribed to premium (3 months - .99 cents), iPhone 5 (basic membership had been working fine), profile shows "premium", however, log in is failing. I also deleted the app, rebooted the phone, do...
  • Nico
  • Community Legend
  • 395 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
  • 395 Views
  • 4 replies
  • 0 likes

Cannot Change Country or Postal Code Setting

Just returned to the United States from a year abroad in Canada. I am unable to change my country or postal code to update my account to the United States. There isn't even an option in my profile to click and change it. I am physically in the United...

  • Newbie
  • Just returned to the United States from a year abroad in Canada. I am unable to change my country or postal code to update my account to the United States. There isn't even an option in my profile to...
  • user-removed
  • Not applicable
  • 516 Views
  • 2 replies
  • 1 likes
  • Account
    Login
  • 516 Views
  • 2 replies
  • 1 likes

Solved!! logging in

i logged out of my account and now it wont let me log back in. its telling me iv already created an account with the email address.

  • Casual Listener
  • i logged out of my account and now it wont let me log back in. its telling me iv already created an account with the email address.
  • monica-walsh12
  • Casual Listener
  • 303 Views
  • 2 replies
  • 0 likes
  • Login
  • 303 Views
  • 2 replies
  • 0 likes

Forgot to cancel Spotify subscription

Unfortunately, I forgot to cancel my Spotify subscription only a few days after it was renewed, andI don't want it anymore. Is there a way for me to get my money back?

  • Newbie
  • Unfortunately, I forgot to cancel my Spotify subscription only a few days after it was renewed, andI don't want it anymore. Is there a way for me to get my money back?
  • OviiiOne
  • Community Legend
  • 419 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 419 Views
  • 1 replies
  • 0 likes

Paid For Student Premium But Account Still Says Free

I paid for the student premium version of Spotify and it went through on my card statement, but when I checked my account, my subscription was still free. I have logged out and logged back in but that does not work. Can someone please help me?ThanksR...

  • Casual Listener
  • I paid for the student premium version of Spotify and it went through on my card statement, but when I checked my account, my subscription was still free. I have logged out and logged back in but tha...
  • PandaCam
  • Casual Listener
  • 312 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 312 Views
  • 2 replies
  • 0 likes