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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • MatanOshri
  • Visitor
  • 258191 Views
  • 483 replies
  • 32 likes
  • Account
    Free
  • 258191 Views
  • 483 replies
  • 32 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 12905 Views
  • 6 replies
  • 11 likes
  • Security
  • 12905 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 528441 Views
  • 989 replies
  • 113 likes
  • Account
  • 528441 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 127886 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 127886 Views
  • 74 replies
  • 12 likes

Accidentally Deleted Facebook-Made Spotify Account

So I previously had two seperate Spotify accounts, one was created using my facebook and the other with a seperate e-mail. I accidentally connected my facebook account to the second account and now my original facebook spotify account seems to have b...

  • Casual Listener
  • So I previously had two seperate Spotify accounts, one was created using my facebook and the other with a seperate e-mail. I accidentally connected my facebook account to the second account and now m...
  • CousinEarl
  • Casual Listener
  • 219 Views
  • 2 replies
  • 0 likes
  • Account
  • 219 Views
  • 2 replies
  • 0 likes

Stopping people from using my account

Hello! There are 2 people that have been using my Spotify account that didn't end up signing out after I logged in on their phone. They have been continuously using it and I can't get in contact with them to stop. Is there a way to stop them from usi...

  • Newbie
  • Hello! There are 2 people that have been using my Spotify account that didn't end up signing out after I logged in on their phone. They have been continuously using it and I can't get in contact with...
  • user-removed
  • Not applicable
  • 164 Views
  • 1 replies
  • 0 likes
  • Account
  • 164 Views
  • 1 replies
  • 0 likes

Solved!! Premium Page Frozen

Hey there, So I am looking to subscribe to spotify premium and when I go to the subscription page (https://www.spotify.com/ca-en/purchase/panel/#__main-pci-credit-card) the area where I enter my information has a loading screen that wont go away. The...

  • Casual Listener
  • Hey there,    So I am looking to subscribe to spotify premium and when I go to the subscription page (https://www.spotify.com/ca-en/purchase/panel/#__main-pci-credit-card) the area where ...
  • AustinTanguay
  • Roadie
  • 553 Views
  • 3 replies
  • 0 likes
  • Account
    Subscription
  • 553 Views
  • 3 replies
  • 0 likes

Linked Facebook and name still not showing

I linked my Facebook and other people can't find me when they search me. By Facebook name nor my original account name

  • Newbie
  • I linked my Facebook and other people can't find me when they search me. By Facebook name nor my original account name
  • AustinTanguay
  • Roadie
  • 226 Views
  • 1 replies
  • 0 likes
  • Premium
  • 226 Views
  • 1 replies
  • 0 likes

Pricing discrepancy

Dear all, First of all, i'm from Singapore. I noticed that Spotify is having a promo of 1st 3 months @ USD0.99/mth. Thereafter, it'll be USD9.90/mth. I've read that apple app store charges about 30% more than the USD 9.90 But what i saw from the app ...

  • Newbie
  • Dear all,   First of all, i'm from Singapore.   I noticed that Spotify is having a promo of 1st 3 months @ USD0.99/mth. Thereafter, it'll be USD9.90/mth. I've read that apple app s...
  • AustinTanguay
  • Roadie
  • 385 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 385 Views
  • 1 replies
  • 0 likes

Not on premium however still getting charged

Hi, Can someone please help me. I dont have a premium subscription however every month the money is still coming out of my account.

  • Casual Listener
  • Hi,   Can someone please help me. I dont have a premium subscription however every month the money is still coming out of my account.
  • mblanc10
  • Casual Listener
  • 234 Views
  • 4 replies
  • 0 likes
  • Subscription
  • 234 Views
  • 4 replies
  • 0 likes

can't log in - spotify won't accept password and log in with facebook doesn't work either

I have been a customer for more then a year and my spotify isnt let me open on my phone or my desk top. Please fix or send me my money back....I would love for the spotify to work!!! thanks

  • Newbie
  • I have been a customer for more then a year and my spotify isnt let me open on my phone or my desk top. Please fix or send me my money back....I would love for the spotify to work!!! thanks  
  • user-removed
  • Not applicable
  • 364 Views
  • 3 replies
  • 0 likes
  • Account
  • 364 Views
  • 3 replies
  • 0 likes

How do I permanently deactivate spotify account

Someone please show me the steps to deactivate my account..I'm no longer using it.Getting frustrated with the "Contact Form" tab.Trying to delete my spotify account/communityThe "contact form" seems to be broken ..

  • Visitor
  • Someone please show me the steps to deactivate my account..I'm no longer using it.Getting frustrated with the "Contact Form" tab. Trying to delete my spotify account/community The "contact form...
  • user-removed
  • Not applicable
  • 880 Views
  • 5 replies
  • 0 likes
  • Account
  • 880 Views
  • 5 replies
  • 0 likes

WRONG OFFER

Hello,I have just subscribed the offer "3 months spotify premium with 9.99 Euro", but then i payed (with a coupon code) spotify gave on my account only 1 months and not 3. I'm not a new member and i haven't any offer before 1 November as they wrote.W...

  • Newbie
  • Hello, I have just subscribed the offer "3 months spotify premium with 9.99 Euro", but then i payed (with a coupon code) spotify gave on my account only 1 months and not 3. I'm not a new member and ...
  • ivhie
  • Casual Listener
  • 177 Views
  • 1 replies
  • 0 likes
  • Account
  • 177 Views
  • 1 replies
  • 0 likes

Solved!! spotify charged me 4 months but didn't upgrade me to premium

I tried to pay in 3 different accounts but it says that i've already got suscribed or took the promo. Obviously i didn't, what can i do? they already charged me.

  • Casual Listener
  • I tried to pay in 3 different accounts but it says that i've already got suscribed or took the promo. Obviously i didn't, what can i do? they already charged me. 
  • Nico
  • Community Legend
  • 271 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 271 Views
  • 3 replies
  • 0 likes

Hacked accounts or spotify bug?

I've noticed that fairly frequently an unknown device will appear and I am unable to playback on my local device. Sometimes a "Sign out on all devices" will resolve it for a little while, but then a mystery device will appear and start playing playli...

  • Casual Listener
  • I've noticed that fairly frequently an unknown device will appear and I am unable to playback on my local device. Sometimes a "Sign out on all devices" will resolve it for a little while, but th...
  • replaysMike
  • Casual Listener
  • 212 Views
  • 2 replies
  • 0 likes
  • Security
  • 212 Views
  • 2 replies
  • 0 likes

Payment failed

I did a six month payment, it's been three months and Spotify says my payment failed and kicked me to down to free?

  • Newbie
  • I did a six month payment, it's been three months and Spotify says my payment failed and kicked me to down to free?
  • gnovella16
  • Roadie
  • 226 Views
  • 1 replies
  • 0 likes
  • Premium
  • 226 Views
  • 1 replies
  • 0 likes

Worldwide Student Discount

I'm interested in converting to the student discount premium account, however I receive an error stating it doesn't recognize my student status. What information does Spotify use to determine student status.

  • Newbie
  • I'm interested in converting to the student discount premium account, however I receive an error stating it doesn't recognize my student status.  What information does Spotify use to determine s...
  • gnovella16
  • Roadie
  • 185 Views
  • 1 replies
  • 0 likes
  • Premium
  • 185 Views
  • 1 replies
  • 0 likes

How to find playlists without playlist.net (money involved)

Hello Some people at spotify thought it was good to remove the apps because we arent gonna use spotify on a pc anyways (totally retarded reason to be honest) But I downgraded my spotify on the pc to the old gray version because the new version is bey...

  • Regular
  • Hello     Some people at spotify thought it was good to remove the apps because we arent gonna use spotify on a pc anyways (totally retarded reason to be honest)   But I downgrade...
  • user-removed
  • Not applicable
  • 539 Views
  • 1 replies
  • 0 likes
  • Premium
  • 539 Views
  • 1 replies
  • 0 likes

Spotify Account sharing

Hi, I share a Premium account with my Son (well I use it occasionally!), I have some friends coming round at the weekend and I have compiled a playlist to listen to. Im worried that my Son at Uni will use Spotify and my music will stop as the account...

  • Newbie
  • Hi, I share a Premium account with my Son (well I use it occasionally!), I have some friends coming round at the weekend and I have compiled a playlist to listen to. Im worried that my Son at Uni wil...
  • KatesHere
  • Community Legend
  • 794 Views
  • 2 replies
  • 0 likes
  • Account
  • 794 Views
  • 2 replies
  • 0 likes

Problem with payment

My credit card was expired on January 16, so I received my new credit card 1 month ago. I received an email from Spotify saying that they couldn't make the charge (don't know why, since the number of the card is the same). So I updated the credit car...

  • Newbie
  • My credit card was expired on January 16, so I received my new credit card 1 month ago. I received an email from Spotify saying that they couldn't make the charge (don't know why, since the number of...
  • KatesHere
  • Community Legend
  • 149 Views
  • 1 replies
  • 0 likes
  • Premium
  • 149 Views
  • 1 replies
  • 0 likes

Moved to kazackstan

Hi all went to pay subscription for premium as I couldn't get free spotify! Site wouldn't accept kazack card so I used my previous used card which it accepted but now tells me I have my spotify account back but kazackhstan is not on their list of cou...

  • Newbie
  • Hi all went to pay subscription for premium as I couldn't get free spotify! Site wouldn't accept kazack card so I used my previous used card which it accepted but now tells me I have my spotify accou...
  • gnovella16
  • Roadie
  • 148 Views
  • 1 replies
  • 0 likes
  • Premium
  • 148 Views
  • 1 replies
  • 0 likes

Solved!! Subscribed to Student premium but can't access

I subscribed to the student premium and my account was charged 4.99. Yet when I log into my account I still don't have any premium service. I have uninstalled and reinstalled the app and it's still not working. If I can't receive the service, I would...

  • Casual Listener
  • I subscribed to the student premium and my account was charged 4.99. Yet when I log into my account I still don't have any premium service. I have uninstalled and reinstalled the app and it's still n...
  • barnesna2
  • Casual Listener
  • 434 Views
  • 4 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 434 Views
  • 4 replies
  • 1 likes

Premium student account, not accessible!

I have reposted this because my last post was listed as solved. It has not been solved and I haven't received a solution.I subscribed to the student premium and my account was charged 4.99. Yet when I log into my account I still don't have any premiu...

  • Casual Listener
  • I have reposted this because my last post was listed as solved. It has not been solved and I haven't received a solution. I subscribed to the student premium and my account was charged 4.99. Yet w...
  • barnesna2
  • Casual Listener
  • 144 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
    Subscription
  • 144 Views
  • 1 replies
  • 0 likes

Problema campaña "Feliz premium"

Buenas! Me ha llegado una oferta de Spotify al email en la que daban tres meses por 0.99€. Como me ha encantando ese precio (no podia ser de otra manera) he ido corriendo al enlace, y alli lo unico que ponen es tres meses por 9.99. He vuelto al email...

  • Casual Listener
  • Buenas! Me ha llegado una oferta de Spotify al email en la que daban tres meses por 0.99€. Como me ha encantando ese precio (no podia ser de otra manera) he ido corriendo al enlace, y alli lo unico...
  • magentox
  • Casual Listener
  • 358 Views
  • 4 replies
  • 0 likes
  • 358 Views
  • 4 replies
  • 0 likes