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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 420101 Views
  • 965 replies
  • 108 likes
  • Account
  • 420101 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1185819 Views
  • 119 replies
  • 116 likes
  • Account
  • 1185819 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103243 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103243 Views
  • 69 replies
  • 10 likes

Superuser Contribution My account doesn't show up when you search for it

When I search for my account using either my username or my profile name it doesn't come up. I've asked friends to search for me and I've also searched on my other Spotify Premium account and I can't find this account. It is for a company that I work...

  • Casual Listener
  • When I search for my account using either my username or my profile name it doesn't come up. I've asked friends to search for me and I've also searched on my other Spotify Premium account and I can't...
  • YulTheWizard
  • Composer
  • 2668 Views
  • 8 replies
  • 1 likes
  • Account
  • 2668 Views
  • 8 replies
  • 1 likes

Superuser Contribution Can't log in on iphone using facebook

Plan: Free (considering getting premium)Country: RussiaDevice: iPhone 6 plus My Question or IssueWhen I try to log in on my iphone using facebook, it tells me "Login failed. You can only use Spotify abroad for 14 days. Update your location at Spotify...

  • Regular
  • Plan: Free (considering getting premium) Country: Russia Device: iPhone 6 plus   My Question or Issue When I try to log in on my iphone using facebook, it tells me "Login failed. ...
  • Elena
  • Moderator
  • 699 Views
  • 3 replies
  • 0 likes
  • Login
  • 699 Views
  • 3 replies
  • 0 likes

Superuser Contribution Sorry we couldn't find friends to follow...

Hello I am having this issue for like 4 years now and I still haven't find solution. I allowed Spotify to use my facebook data and I updated the settings through facebook. I reinstalled the app several times and tried it on several laptops. What both...

  • Casual Listener
  • Hello   I am having this issue for like 4 years now and I still haven't find solution. I allowed Spotify to use my facebook data and I updated the settings through facebook. I reinst...
  • Ivan
  • Spotify Legend
  • 610 Views
  • 3 replies
  • 0 likes
  • Account
  • 610 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't recover account as Facebook email has not been updated to Spotify

I have a Facebook created login credentials and I've changed my primary email in Facebook 6 months ago. This updated email has not propagated to Spotify credentials thus causing a headache (can't login, can't recover). Thanks!

  • Casual Listener
  • I have a Facebook created login credentials and I've changed my primary email in Facebook 6 months ago. This updated email has not propagated to Spotify credentials thus causing a headache (can't log...
  • Mihail
  • Spotify Legend
  • 551 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 551 Views
  • 3 replies
  • 0 likes

Superuser Contribution Premium Duo and Changing Country

Hello,I lived in Austria and my account was created in Austria with an Austrian address. Now I moved to Slovakia and I wanted to change the country because I also changed my package to Premium Duo so that my husband can use it as well. I changed the ...

  • Visitor
  • Hello, I lived in Austria and my account was created in Austria with an Austrian address. Now I moved to Slovakia and I wanted to change the country because I also changed my package to Premium Duo ...
  • Petya
  • Community Legend
  • 1045 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 1045 Views
  • 2 replies
  • 0 likes

unknown people logging in

Over the past few weeks I've had various people log into my account from America and Russian. They’ve added music onto my playlists and have changed things on my account. Spotify had emailed me to tel me that someone had logged into my account more t...

  • Casual Listener
  • Over the past few weeks I've had various people log into my account from America and Russian. They’ve added music onto my playlists and have changed things on my account. Spotify had emailed me to te...
  • YulTheWizard
  • Composer
  • 388 Views
  • 4 replies
  • 0 likes
  • 388 Views
  • 4 replies
  • 0 likes

change birthday

hii, soo I just disconnected my fb from Spotify and I cant change my birthday, what do I do?

  • Casual Listener
  • hii, soo I just disconnected my fb from Spotify and I cant change my birthday, what do I do?
  • YulTheWizard
  • Composer
  • 796 Views
  • 2 replies
  • 1 likes
  • 796 Views
  • 2 replies
  • 1 likes

Superuser Contribution Created account doesn't exist

PlanFree CountrySlovenia Operating SystemWindows 10 My Question or IssueHello there!I'm trying to make my dad a Spotify account but when I do it says that the email is already used for an account, but whenever I try to do the "lost password" method i...

  • Visitor
  • Plan Free   Country Slovenia   Operating System Windows 10   My Question or Issue Hello there! I'm trying to make my dad a Spotify account but when I do it says that the e...
  • YulTheWizard
  • Composer
  • 497 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 497 Views
  • 2 replies
  • 0 likes

How do I view my account history and activate my subscription?

Hello, I'm on the French version, I subscribed to the premium service and yet the offer is still available to me. I can't access the history even though I have a "premium" subscription.Here is a screenshot.How do I do it?

  • Visitor
  • Hello,   I'm on the French version, I subscribed to the premium service and yet the offer is still available to me. I can't access the history even though I have a "premium" subscription. Her...
  • Billy-J
  • Spotify Star
  • 307 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 307 Views
  • 1 replies
  • 0 likes

Superuser Contribution Change email after disconnecting facebook account

Dear Community! I tried to change my account e-mail after disconnecting my facebook account, however it seems that that option is still greyed out. How to change my e-mail address in this case? Thanks in advance!

  • Visitor
  • Dear Community!   I tried to change my account e-mail after disconnecting my facebook account, however it seems that that option is still greyed out. How to change my e-mail address in this ca...
  • Ivan
  • Spotify Legend
  • 418 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 418 Views
  • 1 replies
  • 0 likes

Superuser Contribution CONNEXION COMPTE PREMIUM AVEC FACEBOOK IMPOSSIBLE

Bonjour, Depuis au moins deux jours, impossible de me connecter avec mon compte premium créer via FACEBOOK. C'est la première fois que je rencontre un problème avec SPOTIFY.J'ai déjà consulté les aides suivantes sans succès : https://support.spotify....

  • Casual Listener
  • Bonjour,   Depuis au moins deux jours, impossible de me connecter avec mon compte premium créer via FACEBOOK. C'est la première fois que je rencontre un problème avec SPOTIFY. J'ai déjà consu...
  • Mihail
  • Spotify Legend
  • 484 Views
  • 3 replies
  • 0 likes
  • Login
  • 484 Views
  • 3 replies
  • 0 likes

Superuser Contribution Does Spotify collect the IP address for the "where people listen" stats?

I was curious if Spotify does collect my IP for these stats, but the question is - does it? If it does not, so how do streams count for the stats

  • Visitor
  • I was curious if Spotify does collect my IP for these stats, but the question is - does it? If it does not, so how do streams count for the stats
  • Mihail
  • Spotify Legend
  • 3801 Views
  • 1 replies
  • 0 likes
  • Account
  • 3801 Views
  • 1 replies
  • 0 likes

Superuser Contribution "edit profile" option doesn't appear on mobile

PlanFreeCountryUSADeviceiPhone 6s My Question or IssueI've searched around and figured out exactly how to change my display name and profile picture on mobile. When I click "settings > view profile," I see my profile picture and name, but the button ...

  • Visitor
  • Plan Free Country USA Device iPhone 6s   My Question or Issue I've searched around and figured out exactly how to change my display name and profile picture on mobile. When I click "sett...
  • Elena
  • Moderator
  • 623 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Other
  • 623 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do i get my account back after leaving Facebook ?

PlanFreeCountryFranceMy Question or Issue Hi ! So a bit over a month ago I decided to leave Facebook for personal reasons but didn't think about Spotify for a second when I did. I've tried all the email addresses I've ever had to get my account back ...

  • Visitor
  • Plan Free Country France My Question or Issue   Hi ! So a bit over a month ago I decided to leave Facebook for personal reasons but didn't think about Spotify for a second when I did. I've...
  • Petya
  • Community Legend
  • 282 Views
  • 1 replies
  • 0 likes
  • Account
  • 282 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Account for company podcast

Hi, I'd like to submit a podcast show for my company, but not sure is it appropriate to create a regular account like my personal account for it? Or should I apply for other plan for my company.(This account would be for podcast management only so fa...

  • Visitor
  • Hi, I'd like to submit a podcast show for my company, but not sure is it appropriate to create a regular account like my personal account for it? Or should I apply for other plan for my company. (Th...
  • NovaKon
  • Visitor
  • 738 Views
  • 2 replies
  • 0 likes
  • Account
    Other
  • 738 Views
  • 2 replies
  • 0 likes

Change Country

Hello, I am in Australia but I am unable to change my country which was previously Spain. I am using the free account but want to move to premium but I have to update my billing details. please help. Thanks

  • Casual Listener
  • Hello,   I am in Australia but I am unable to change my country which was previously Spain.   I am using the free account but want to move to premium but I have to update my billing det...
  • Billy-J
  • Spotify Star
  • 307 Views
  • 3 replies
  • 0 likes
  • Account
  • 307 Views
  • 3 replies
  • 0 likes

Changing the username

How to change the username of profile?

  • Casual Listener
  • How to change the username of profile?
  • Billy-J
  • Spotify Star
  • 668 Views
  • 6 replies
  • 0 likes
  • Account
  • 668 Views
  • 6 replies
  • 0 likes

Random login from different countries

I have been getting a lot of emails recently about logins from different countries around the world asking me to change my password but I'm not sure if this is from Spotify itself or is a scam. Please help as I've changed my password multiple times y...

  • Visitor
  • I have been getting a lot of emails recently about logins from different countries around the world asking me to change my password but I'm not sure if this is from Spotify itself or is a scam. Pleas...
  • Billy-J
  • Spotify Star
  • 1327 Views
  • 1 replies
  • 0 likes
  • 1327 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Password leaked in a databreach (Resolved)

PlanSpotify FamilyCountrySweden DevicePCOperating SystemWindows 10 My Question or IssueHello, I got a notification in Google Chrome that my password for my Spotify account had been leaked in a data breach. Previously, I think I had two accounts here ...

  • Newbie
  • Plan Spotify Family Country Sweden   Device PC Operating System Windows 10   My Question or Issue Hello, I got a notification in Google Chrome that my password for my Spotify acc...
  • Elena
  • Moderator
  • 1315 Views
  • 1 replies
  • 0 likes
  • Account
  • 1315 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Premium [Login from China] Spotify Systems Compromised

I have recently received the second email of this type: Location/City/Country: ChinaTime: 2020 Aug 2 16:52:42 BST https://www.androidauthority.com/spotify-premium-hack-1087255/ It's clear Spotify has been compromised. What is worrying me is that afte...

  • Visitor
  • I have recently received the second email of this type:     Location/City/Country: China Time: 2020 Aug 2 16:52:42 BST   https://www.androidau...
  • Elena
  • Moderator
  • 1059 Views
  • 1 replies
  • 0 likes
  • Login
    Premium
  • 1059 Views
  • 1 replies
  • 0 likes