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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Alice_ab
  • Visitor
  • 172281 Views
  • 186 replies
  • 13 likes
  • Account
    Free
  • 172281 Views
  • 186 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Gig Goer
  • 11346 Views
  • 6 replies
  • 11 likes
  • Security
  • 11346 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 515773 Views
  • 986 replies
  • 113 likes
  • Account
  • 515773 Views
  • 986 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 125963 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 125963 Views
  • 74 replies
  • 12 likes

[Solved] Why can't I get the new special offer?

Hello, I'm in Belgium and there is a new special offer for Spotify Premium to 0,99 € during 3 months. When I go to the Premium subscription to pay, there is a little message saying that I don't meet the required criteria. Why? What are those criteria...

  • Casual Listener
  • Hello,   I'm in Belgium and there is a new special offer for Spotify Premium to 0,99 € during 3 months. When I go to the Premium subscription to pay, there is a little message saying that I do...
  • jonasherdegen
  • Community Legend
  • 292 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 292 Views
  • 3 replies
  • 0 likes

subscribed for premium but not getting it

I upgrade for a 3 month premium subscription on spotify but it doesn't work. The payment has been less in my account. I already try to sign in and out but its still not working

  • Newbie
  • I upgrade for a 3 month premium subscription on spotify but it doesn't work. The payment has been less in my account. I already try to sign in and out but its still not working
  • Steph_B
  • Roadie
  • 153 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 153 Views
  • 1 replies
  • 0 likes

He pagado Spotify Premium por PayPal pero no funciona

He pagado Spotify Premium por PayPal, la oferta de 3 meses 1€, en el banco me sale que se lo han cobrado pero no se ha activado. Pero el pago lo tengo.

paypal.tiff
  • Newbie
  • He pagado Spotify Premium por PayPal, la oferta de 3 meses 1€, en el banco me sale que se lo han cobrado pero no se ha activado.   Pero el pago lo tengo.  
  • Steph_B
  • Roadie
  • 591 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 591 Views
  • 1 replies
  • 0 likes

Solved!! get no e-mail for password

Hi, in this forum i read several postings about e-mails who were in the spam folder. I have a GMX E-Mail account (logged on to spotify via Facebook) and looked into the spam folder, no E-Mails from Spotify.On the Spotify homepage I clicked round abou...

  • Casual Listener
  • Hi,   in this forum i read several postings about e-mails who were in the spam folder.   I have a GMX E-Mail account (logged on to spotify via Facebook) and looked into the spam folder,...
  • 1121992257
  • Casual Listener
  • 483 Views
  • 4 replies
  • 0 likes
  • Account
    Login
    Premium
  • 483 Views
  • 4 replies
  • 0 likes

Solved!! Subscribed to premium

I subscribed to premium (3 months - .99 cents), iPhone 5 (basic membership had been working fine), profile shows "premium", however, log in is failing.I also deleted the app, rebooted the phone, downloaded the app again and still can't log in.What's ...

  • Casual Listener
  • I subscribed to premium (3 months - .99 cents), iPhone 5 (basic membership had been working fine), profile shows "premium", however, log in is failing. I also deleted the app, rebooted the phone, do...
  • Nico
  • Community Legend
  • 413 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
  • 413 Views
  • 4 replies
  • 0 likes

Cannot Change Country or Postal Code Setting

Just returned to the United States from a year abroad in Canada. I am unable to change my country or postal code to update my account to the United States. There isn't even an option in my profile to click and change it. I am physically in the United...

  • Newbie
  • Just returned to the United States from a year abroad in Canada. I am unable to change my country or postal code to update my account to the United States. There isn't even an option in my profile to...
  • user-removed
  • Not applicable
  • 556 Views
  • 2 replies
  • 1 likes
  • Account
    Login
  • 556 Views
  • 2 replies
  • 1 likes

Solved!! logging in

i logged out of my account and now it wont let me log back in. its telling me iv already created an account with the email address.

  • Casual Listener
  • i logged out of my account and now it wont let me log back in. its telling me iv already created an account with the email address.
  • monica-walsh12
  • Casual Listener
  • 353 Views
  • 2 replies
  • 0 likes
  • Login
  • 353 Views
  • 2 replies
  • 0 likes

Forgot to cancel Spotify subscription

Unfortunately, I forgot to cancel my Spotify subscription only a few days after it was renewed, andI don't want it anymore. Is there a way for me to get my money back?

  • Newbie
  • Unfortunately, I forgot to cancel my Spotify subscription only a few days after it was renewed, andI don't want it anymore. Is there a way for me to get my money back?
  • OviiiOne
  • Community Legend
  • 439 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 439 Views
  • 1 replies
  • 0 likes

Paid For Student Premium But Account Still Says Free

I paid for the student premium version of Spotify and it went through on my card statement, but when I checked my account, my subscription was still free. I have logged out and logged back in but that does not work. Can someone please help me?ThanksR...

  • Casual Listener
  • I paid for the student premium version of Spotify and it went through on my card statement, but when I checked my account, my subscription was still free. I have logged out and logged back in but tha...
  • PandaCam
  • Casual Listener
  • 340 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 340 Views
  • 2 replies
  • 0 likes

If I download a song from Spotify, can I sync it with my computer and put it on my iPod?

I was thinking of getting Spotify Premium, but I am afraid that if I download songs from Spotify that I can not sync them to my computer and only listen to them on Spotify.

  • Regular
  • I was thinking of getting Spotify Premium, but I am afraid that if I download songs from Spotify that I can not sync them to my computer and only listen to them on Spotify.
  • tomtastic111
  • Newbie
  • 12519 Views
  • 8 replies
  • 0 likes
  • 12519 Views
  • 8 replies
  • 0 likes

Solved!! Spotify Login

I recently updated to the newest version of the Spotify windows desktop application as per the update notice in the app (approx midnight AEST Brisbane 16/12/2015). After downloading I could no longer play songs from my "Your Music --> Songs" selectio...

  • Casual Listener
  • I recently updated to the newest version of the Spotify windows desktop application as per the update notice in the app (approx midnight AEST Brisbane 16/12/2015). After downloading I could no longer...
  • Nico
  • Community Legend
  • 609 Views
  • 3 replies
  • 0 likes
  • Login
  • 609 Views
  • 3 replies
  • 0 likes

Come back to Premium. 3 months for $12.99.

Firstly, i keep getting adverts offering 3 months for 9.99$, when i click through, i get an offer for 12.99$, false advertising much. Regardless, when I try to select the offer, I get an error saying this offer isn't available to me. On the bottom of...

  • Newbie
  • Firstly, i keep getting adverts offering 3 months for 9.99$, when i click through, i get an offer for 12.99$, false advertising much. Regardless, when I try to select the offer, I get an error saying...
  • germanorozko
  • Newbie
  • 2080 Views
  • 2 replies
  • 3 likes
  • Account
    Subscription
  • 2080 Views
  • 2 replies
  • 3 likes

Cancelled subscription - still paying

Hi! I cancelled my subscription about a year ago. Looked at my account that I was using for the subscription payment a month ago and saw that they've withdrawn money every month since then. Mailed them about the issue, no answer. This month they with...

  • Newbie
  • Hi!   I cancelled my subscription about a year ago. Looked at my account that I was using for the subscription payment a month ago and saw that they've withdrawn money every month since t...
  • 187 Views
  • 0 replies
  • 0 likes
  • Account
    Subscription
  • 187 Views
  • 0 replies
  • 0 likes

.99cent subscription was expired

I wasn't notified that my .99 cent 3 month subscription was over because I am using a Facebook account to use my Spotify and 10$ was charged off my account! I want a refund on the 10$ is that possible, and how do I cancel the next subscription?

  • Newbie
  • I wasn't notified that my .99 cent 3 month subscription was over because I am using a Facebook account to use my Spotify and 10$ was charged off my account! I want a refund on the 10$ is that possibl...
  • 168 Views
  • 0 replies
  • 0 likes
  • Subscription
  • 168 Views
  • 0 replies
  • 0 likes

Default language for communications from Spotify

I am based in Hong Kong and speak English. I can set the Spotify interface language to English but when Spotify sends me a communication, eg. an email re upgrading to the new family plan, the email language is Chinese, I assume because the system ass...

  • Casual Listener
  • I am based in Hong Kong and speak English. I can set the Spotify interface language to English but when Spotify sends me a communication, eg. an email re upgrading to the new family plan, the em...
  • D-Run
  • Casual Listener
  • 316 Views
  • 2 replies
  • 0 likes
  • Account
  • 316 Views
  • 2 replies
  • 0 likes

Changed password. Username no longer registered to an active Spotify account.

A few days ago, I noticed that my account was in use by someone else when I was trying to use it so I changed my password.Since then, I've been unable to access my account. When I try to change my password via username it says 'my username is no long...

  • Visitor
  • A few days ago, I noticed that my account was in use by someone else when I was trying to use it so I changed my password. Since then, I've been unable to access my account. When I try to change my ...
  • user-removed
  • Not applicable
  • 248 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Security
  • 248 Views
  • 2 replies
  • 0 likes

Spotify Family

Does anyone think this advert is a bit misleading?Especially when you get to the point asking you which package you would like? I don't think there's anything that mentions that you only pay £9.99?

  • Regular
  • Does anyone think this advert is a bit misleading? Especially when you get to the point asking you which package you would like?   I don't think there's anything that mentions that you only...
  • 174 Views
  • 0 replies
  • 0 likes
  • Premium
    Subscription
  • 174 Views
  • 0 replies
  • 0 likes

Start Fresh

Is there a way to start fresh? Like, I have quite a lot of songs on my Spotify account because I ended up getting my husband use it for a month, and I just wanna delete all my music at once and start over. it's a lot to go through...

  • Casual Listener
  • Is there a way to start fresh? Like, I have quite a lot of songs on my Spotify account because I ended up getting my husband use it for a month, and I just wanna delete all my music at once and start...
  • user-removed
  • Not applicable
  • 1079 Views
  • 3 replies
  • 0 likes
  • Account
    Other
  • 1079 Views
  • 3 replies
  • 0 likes

I only want to be signed in on one device

So awhile ago I used my Spotify on a friends phone to play music. I signed in and now I don't know how to sign him off. He plays music from time to time off of my account and I just want to sign him off my account so he can't use it anymore. How do i...

  • Newbie
  • So awhile ago I used my Spotify on a friends phone to play music. I signed in and now I don't know how to sign him off. He plays music from time to time off of my account and I just want to sign him ...
  • user-removed
  • Not applicable
  • 178 Views
  • 1 replies
  • 0 likes
  • Account
  • 178 Views
  • 1 replies
  • 0 likes

Payment (Visa)

Help! Spotify takes two times the amount from our account (Visa).We can not find a telephone number to reach them to solve this problem (Belgium).

  • Newbie
  • Help! Spotify takes two times the amount from our account (Visa). We can not find a telephone number to reach them to solve this problem (Belgium).  
  • 146 Views
  • 0 replies
  • 0 likes
  • Account
  • 146 Views
  • 0 replies
  • 0 likes