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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 8538 Views
  • 1 replies
  • 9 likes
  • Security
  • 8538 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Dessi
  • Moderator
  • 476125 Views
  • 978 replies
  • 111 likes
  • Account
  • 476125 Views
  • 978 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1208227 Views
  • 119 replies
  • 117 likes
  • Account
  • 1208227 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 119342 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 119342 Views
  • 72 replies
  • 12 likes

Cant get into my spotify

i would like to completly transfer this playlist to my new account https://play.spotify.com/user/12163807153/playlist/6SgAcc5eXfc0E3PKXTlgnL?play=true&utm_source=open.spotify.com&utm_medium=open but i have no idea how i was using facebook with the sp...

  • Casual Listener
  • i would like to completly transfer this playlist to my new account https://play.spotify.com/user/12163807153/playlist/6SgAcc5eXfc0E3PKXTlgnL?play=true&utm_source=open.spotify.com&utm_medium=o...
  • dmt_2000
  • Casual Listener
  • 906 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Other
  • 906 Views
  • 1 replies
  • 0 likes

Advied if I signed up for Premium I would get 3 months for 9.99

Hi,I have signed up for premium on the understanding I would get 3 months for 9.99. However when I look at my account it shows that it will expire or payment will be taken on 13/01/16.. This is one month only. Can anybody advise what I need to do to ...

  • Visitor
  • Hi, I have signed up for premium on the understanding I would get 3 months for 9.99. However when I look at my account it shows that it will expire or payment will be taken on 13/01/16.. This is one...
  • KatesHere
  • Community Legend
  • 347 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 347 Views
  • 1 replies
  • 0 likes

Unable to sign in

Are there issues effecting the Android App where by the username and password login isn't processed correctly? I know the username and password are correct as if I change it I'm told it's wrong. The message I get is that my email address is already r...

  • Newbie
  • Are there issues effecting the Android App where by the username and password login isn't processed correctly?  I know the username and password are correct as if I change it I'm told it's wrong...
  • 241 Views
  • 0 replies
  • 0 likes
  • Account
    Login
  • 241 Views
  • 0 replies
  • 0 likes

PAY FOR SPOTIFY PREMIUM AND DIDNT GET IT

Recently i've paid for my reinscription to Premium account but besides de charge has been made into my credit card, I'm still having the free version. Could you please help?

  • Casual Listener
  • Recently i've paid for my reinscription to Premium account but besides de charge has been made into my credit card, I'm still having the free version.   Could you please help? 
  • eri_electricity
  • Casual Listener
  • 331 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 331 Views
  • 2 replies
  • 0 likes

Cancelling premium extension

hi, i just bought a 3 months free premium, and I dont want to lose money after those 3 months ( i mean i dont want to extend my premium without my knowledge), so how can i cancel my premium extension? I mean I still want to have Premium through next ...

  • Newbie
  • hi,   i just bought a 3 months free premium, and I dont want to lose money after those 3 months ( i mean i dont want to extend my premium without my knowledge), so how can i cancel my premium ...
  • 161 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 161 Views
  • 0 replies
  • 0 likes

Solved!! Posibble Colombia scam. It says its to cost COP11499 but really comes COP18312.45

I tried to to buy Premium in that price which is announced on the website: COP11499. I have been surprised to see that really pulled COP18312.45. What should I do to get my money back?

  • Casual Listener
  • I tried to to buy Premium in that price which is announced on the website: COP11499. I have been surprised to see that really pulled COP18312.45. What should I do to get my money back?
  • driveflanger
  • Community Legend
  • 410 Views
  • 3 replies
  • 0 likes
  • Premium
  • 410 Views
  • 3 replies
  • 0 likes

Attivato abbonamento per sbaglio

Erroneamente ho attivato e pagato l'abbonamento di 12,99 al mese al posto di attivare la promozione di 3 mesi a 10€ e qualcosa. C'è un modo per carmbiarla? Come faccio a bloccare il rinnovo automatico?

  • Newbie
  • Erroneamente ho attivato e pagato l'abbonamento di 12,99 al mese al posto di attivare la promozione di 3 mesi a 10€ e qualcosa. C'è un modo per carmbiarla? Come faccio a bloccare il rinnovo automatic...
  • 261 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
  • 261 Views
  • 0 replies
  • 0 likes

Subscribed to wrong offer

Hi,It popped up on my phone that I was eligible for 3 months of spotify premium for €9.99 so I entered my card details and it said that I wasn't eligible for this offer and has now charged me €9.99 per month. This is not what I signed up for, can thi...

  • Newbie
  • Hi, It popped up on my phone that I was eligible for 3 months of spotify premium for €9.99 so I entered my card details and it said that I wasn't eligible for this offer and has now charged me €9.99...
  • 159 Views
  • 0 replies
  • 0 likes
  • Premium
    Subscription
  • 159 Views
  • 0 replies
  • 0 likes

Still being charged

I changed from premium to free a while ago but I'm still being charged every month?

  • Newbie
  • I changed from premium to free a while ago but I'm still being charged every month?
  • 127 Views
  • 0 replies
  • 0 likes
  • Subscription
  • 127 Views
  • 0 replies
  • 0 likes

"Not eligible" for 50% Premium discount despite having NUS Extra card

My daughter has had her Spotify account for a couple of years now and I pay her £4.99 a month subscription - she signed up to the midrange price band when you offered 3 choices of subscription and when you scrapped it you told us we would continue to...

  • Newbie
  • My daughter has had her Spotify account for a couple of years now and I pay her £4.99 a month subscription - she signed up to the midrange price band when you offered 3 choices of subscription and wh...
  • 151 Views
  • 0 replies
  • 0 likes
  • Premium
    Subscription
  • 151 Views
  • 0 replies
  • 0 likes

Spotify Premium account issues

I have a spotify premium account and it will not work on Sonos, Sonos have identified the problem as my spotify account not being identified by Sonos as a premium account. I notice when i log in on my windows PC to spotify even though i have a premiu...

  • Newbie
  • I have a spotify premium account and it will not work on Sonos, Sonos have identified the problem as my spotify account not being identified by Sonos as a premium account. I notice when i log in on m...
  • 180 Views
  • 0 replies
  • 0 likes
  • Premium
  • 180 Views
  • 0 replies
  • 0 likes

Como recuperar mis playlists en el extranjero?

Hola!Debo mudarme al extranjero, y se que solo puedo usar la app por 14 dias. Asi que estoy buscando la forma de no perder mis playlists. Que opciones tengo? si al hacerme premiun las puedo conservar o eso tambien esta limitado? Muchas gracias por ac...

  • Newbie
  • Hola! Debo mudarme al extranjero, y se que solo puedo usar la app por 14 dias. Asi que estoy buscando la forma de no perder mis playlists. Que opciones tengo? si al hacerme premiun las puedo conserv...
  • 179 Views
  • 0 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 179 Views
  • 0 replies
  • 0 likes

Can't use paypal for premium

Hello there, When I want to subscribe to premium nothing happens, I can't use my paypal account. The status on my paypal account is "not active" for spotify autorisation and I can't activate it again. Could you help me out?

  • Newbie
  • Hello there,     When I want to subscribe to premium nothing happens, I can't use my paypal account. The status on my paypal account is "not active" for spotify autorisation and I can't ...
  • 237 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
  • 237 Views
  • 0 replies
  • 0 likes

Cant pay with my credit card for more than 1 account

Hello my father bought spotify premium through his credit card for himself and when he wanted to buy it for me it rejected it. Now im really pissed help me.

  • Newbie
  • Hello my father bought spotify premium through his credit card for himself and when he wanted to buy it for me it rejected it. Now im really pissed help me.
  • 162 Views
  • 0 replies
  • 0 likes
  • Subscription
  • 162 Views
  • 0 replies
  • 0 likes

I'm paying every month, but apparently have a 'Free' account!

My spotify doesn't work with Sonos any more and as far as I can tell I am on a 'free' account. The money goes out of my bank account every month though! Can anyone help with this? Thanks.

  • Regular
  • My spotify doesn't work with Sonos any more and as far as I can tell I am on a 'free' account. The money goes out of my bank account every month though!   Can anyone help with this?   T...
  • rafitnoy
  • Newbie
  • 538 Views
  • 8 replies
  • 0 likes
  • Account
    Free
    Subscription
  • 538 Views
  • 8 replies
  • 0 likes

Account Hacked

Hello gutoday my account was hacked by someone. He changed my email and password and i cant change it. I can login with my facebook account. I already unsubcribed my premium account. Now i want to delete my account permanently because of this issue. ...

  • Visitor
  • Hello gutoday my account was hacked by someone. He changed my email and password and i cant change it. I can login with my facebook account. I already unsubcribed my premium account. Now i want to de...
  • 201 Views
  • 0 replies
  • 0 likes
  • Account
    Other
    Premium
    Security
    Subscription
  • 201 Views
  • 0 replies
  • 0 likes

9.99 for 3 months subscription

I signed up for the 9.99 subscription and it said I would get that for 3 months, but now it's saying it will charge me 9.99 per month. Please help! Thanks!

  • Newbie
  • I signed up for the 9.99 subscription and it said I would get that for 3 months, but now it's saying it will charge me 9.99 per month. Please help! Thanks!
  • AlexNizz
  • Newbie
  • 366 Views
  • 1 replies
  • 0 likes
  • Premium
  • 366 Views
  • 1 replies
  • 0 likes

Email changed without my input. Now I cannot recover my password.

Greetings, I need some HELP! I recently checked my account page and the email changed to a @gmx.de email (I have no idea what email service that is, i have never seen/used before) also part of the username changed. My email is no longer my own @gmail...

  • Casual Listener
  • Greetings, I need some HELP!   I recently checked my account page and the email changed to a @gmx.de email (I have no idea what email service that is, i have never seen/used before) also ...
  • Ox1
  • Roadie
  • 233 Views
  • 2 replies
  • 0 likes
  • Login
    Premium
    Security
  • 233 Views
  • 2 replies
  • 0 likes

Premium

Everytime I try to connect my visa to get premium it always says oops looks like your card or bank is having trouble. I am so aggriivated and I just want my music. Please help..

  • Newbie
  • Everytime I try to connect my visa to get premium it always says oops looks like your card or bank is having trouble. I am so aggriivated and I just want my music. Please help..
  • Ox1
  • Roadie
  • 191 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 191 Views
  • 1 replies
  • 0 likes

clicking the button to change country settings does not work

Hi there I have a bit a strange problem with changing the country settings. I followed the description of the 'General Questions' and went to the payment infos to change the country. When I try to change the country, I have to click a green button in...

  • Casual Listener
  • Hi there   I have a bit a strange problem with changing the country settings. I followed the description of the 'General Questions' and went to the payment infos to change the countr...
  • cloudmouse
  • Casual Listener
  • 257 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Premium
  • 257 Views
  • 2 replies
  • 0 likes