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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

76670 Views

28 replies

0 likes

  • 76670 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

94792 Views

9 replies

2 likes

Account
Login
  • 94792 Views
  • 9 replies
  • 2 likes

changed mi country and mi premium account became ftee account

Hi i made my premium account in Spain. This account was payed by a gift card. A while ago i traveled to Ireland and i could perfectly use mi account since today. For first time when i started the app on my android device i had to log in and a message...

Newbie

Hi i made my premium account in Spain. This account was payed by a gift card. A while ago i traveled to Ireland and i could perfectly use mi account since today. For first time when i started the app...

gnovella16

Roadie

444 Views

1 replies

0 likes

Other
Premium
Subscription
  • 444 Views
  • 1 replies
  • 0 likes

Only got my own account and i cant avail of the premium deal

So months back a friend used my card to sign up to spotify premium for him but now i want to sign up and avail of the 3 months for 0.99 but its wont allow me !! what can i do

Casual Listener

So months back a friend used my card to sign up to spotify premium for him but now i want to sign up and avail of the 3 months for 0.99 but its wont allow me !! what can i do 

OviiiOne

Community Legend

457 Views

5 replies

0 likes

Account
Premium
Subscription
  • 457 Views
  • 5 replies
  • 0 likes

Accidentally Subscribed to Spotify Student, still charged but do not have premium?

I went to signup using the student service, only to realize it was for college students only. I am a high school student, so when I went back to signup for the normal $9.99 method, after looking back at my card payment history it shows I was still ch...

Newbie

I went to signup using the student service, only to realize it was for college students only. I am a high school student, so when I went back to signup for the normal $9.99 method, after looking back...

gnovella16

Roadie

346 Views

1 replies

0 likes

Account
Subscription
  • 346 Views
  • 1 replies
  • 0 likes

1 credit cart for 2 account

Can i use 1 credit cart on 2 account? I mean upgrade for premium.

Casual Listener

Can i use 1 credit cart on 2 account? I mean upgrade for premium.

Besessenheit

Casual Listener

269 Views

1 replies

0 likes

Account
Premium
  • 269 Views
  • 1 replies
  • 0 likes

Transfer Premium account from Facebook to a new Account

Hi there, i need help. I am automatically subscribed to Premium account from my mobile operator. And I would like to transfer this to my new Spotify account which is free from Facebook. How do I do that? Please help.

Newbie

Hi there,    i need help.    I am automatically subscribed to Premium account from my mobile operator. And I would like to transfer this to my new Spotify account which is fre...

gnovella16

Roadie

307 Views

1 replies

0 likes

Account
Premium
Subscription
  • 307 Views
  • 1 replies
  • 0 likes

Newcomers Discount (1₺/3 months) on Spotify Turkey

Hi. There is a discount on Spotify Turkey. But it is for only newcomers: Users who had premium or trial versions can't utilize this discount. But this is very injustice. Please make this campaign for everyone.

Casual Listener

Hi. There is a discount on Spotify Turkey. But it is for only newcomers: Users who had premium or trial versions can't utilize this discount. But this is very injustice. Please make this campaign for...

gnovella16

Roadie

477 Views

1 replies

0 likes

Subscription
  • 477 Views
  • 1 replies
  • 0 likes

move to netherlands. spotify not working

spotify wont let me update my profile to netherlands. I moved from the united kingdom. how do i do this please?

Newbie

spotify wont let me update my profile to netherlands. I moved from the united kingdom. how do i do this please?

gnovella16

Roadie

484 Views

1 replies

0 likes

Account
  • 484 Views
  • 1 replies
  • 0 likes

Old Spotify

I had a Spotify account on my Facebook I deactivated my Facebook and my info my credit card number is on My old Spotify and I can't get inTo it ...I don't wanna cancel my subscription

Newbie

I had a Spotify account on my Facebook I deactivated my Facebook and my info my credit card number is on My old Spotify and I can't get inTo it ...I don't wanna cancel my subscription

gnovella16

Roadie

335 Views

1 replies

0 likes

Account
  • 335 Views
  • 1 replies
  • 0 likes

Help - Forgot the password and wrong email

HiI forgot my Password and set a wrong email. Is my account lost now?Or is there another way to change password or email?

Newbie

Hi I forgot my Password and set a wrong email. Is my account lost now? Or is there another way to change password or email?

gnovella16

Roadie

387 Views

1 replies

0 likes

Login
  • 387 Views
  • 1 replies
  • 0 likes

Solved!! Not accepting any of my payments

I have tried two different credit cards and a debit card and none of them are working. There is enough money on all of them, none are expired, and they have all been used within 24 hours. It says that it is my card company but I am thinking that it i...

Casual Listener

I have tried two different credit cards and a debit card and none of them are working. There is enough money on all of them, none are expired, and they have all been used within 24 hours. It says tha...

1275738099

Casual Listener

1865 Views

10 replies

0 likes

Subscription
  • 1865 Views
  • 10 replies
  • 0 likes

I can't login in my Sony home theater

I created my account with Facebook but I can't login in my home theater system, is a BDV-N7200W. Spotify connect doesn't recognize it on my smartphone. I tried to set a password for devices but it shows an issue. Please, I want to listen music in my ...

Newbie

I created my account with Facebook but I can't login in my home theater system, is a BDV-N7200W. Spotify connect doesn't recognize it on my smartphone. I tried to set a password for devices but it sh...

511 Views

0 replies

0 likes

Account
Login
Other
  • 511 Views
  • 0 replies
  • 0 likes

2 Facebook links - 1 Account deleted

Hey guys (:I used the Facebook login for my spotify account for a long time. Today I was at my friends house and linked his account to my Facebook Account because I wanted to search for a person.Well .. Now everytime I login via Facebook I get logged...

Casual Listener

Hey guys (: I used the Facebook login for my spotify account for a long time. Today I was at my friends house and linked his account to my Facebook Account because I wanted to search for a person....

gnovella16

Roadie

292 Views

1 replies

0 likes

Account
Login
  • 292 Views
  • 1 replies
  • 0 likes

Fail to log in although din't travel abroad before

I am living in malaysia and i created this account in malaysia. However, it automatically said i cant use spotify abroad for more than 14 days, but the problem is i dint even go to any country, please help me to solve this. Kind regards,Steven

Newbie

I am living in malaysia and i created this account in malaysia. However, it automatically said i cant use spotify abroad for more than 14 days, but the problem is i dint even go to any country, pleas...

gnovella16

Roadie

296 Views

1 replies

0 likes

Login
  • 296 Views
  • 1 replies
  • 0 likes

Country does not match profile

I am having trouble logging in to Spotify. It is saying that my country does not match the one that is in my profile but it does. I originally signed up to Spotify in the UK but am now living in Australia. I have changed my account/ profile to Austra...

Newbie

I am having trouble logging in to Spotify. It is saying that my country does not match the one that is in my profile but it does.   I originally signed up to Spotify in the UK but am now livin...

gnovella16

Roadie

304 Views

1 replies

0 likes

Login
  • 304 Views
  • 1 replies
  • 0 likes

Can't download spotify

Hi Spotify, I can't download spotify. When I click download, it goes to the download page, but it doesn't show it being installed, so I can't click on anything to open it up. I tried deleting the cache and the Application support and restarting my ma...

Visitor

Hi Spotify,   I can't download spotify. When  I click download, it goes to the download page, but it doesn't show it being installed, so  I can't click on anything to open it up. I t...

UpToThales

Casual Listener

326 Views

1 replies

0 likes

Account
  • 326 Views
  • 1 replies
  • 0 likes

Cannot change payment card

Hi, I am trying to change the payment card associated with my account, however under 'Subscription' section in my account when I click on the 'Update details' button under my current payment card I get an 'Oh no! Something has gone wrong' page. I tho...

Newbie

Hi,   I am trying to change the payment card associated with my account, however under 'Subscription' section in my account when I click on the 'Update details' button under my current payment...

gnovella16

Roadie

405 Views

1 replies

0 likes

Account
Subscription
  • 405 Views
  • 1 replies
  • 0 likes

Setting fot crossfade

Putting on crossfade works well. Until the next time i start spotify have to start all over again! How can this be?

Casual Listener

Putting on crossfade works well. Until the next time i start spotify have to start all over again! How can this be?

UpToThales

Casual Listener

253 Views

1 replies

0 likes

Premium
  • 253 Views
  • 1 replies
  • 0 likes

I'm abroad and wont let me log in!

Hello!I'm thailand for a while. Had premium that ran out yesterday. Logged in today only to be told i can only use it abroad for 14 days. So restarted the premium through the appstore yet i still have the same problem. And account on spotify online o...

Newbie

Hello! I'm thailand for a while. Had premium that ran out yesterday. Logged in today only to be told i can only use it abroad for 14 days. So restarted the premium through the appstore yet i still...

driveflanger

Community Legend

378 Views

1 replies

0 likes

Account
Login
Premium
Subscription
  • 378 Views
  • 1 replies
  • 0 likes

cant change the country

It's letting me Change the currency to GBP but still says I'm in Australia

Newbie

It's letting me Change the currency to GBP but still says I'm in Australia

Steph_B

Roadie

235 Views

1 replies

0 likes

Subscription
  • 235 Views
  • 1 replies
  • 0 likes

Can't login to account with everything saved. Redirected to new account.

Hi! I’ve been using Spotify for a couple of months. I had playlists I made myself, playlists I followed and many saved albums. The only thing that didn’t work was finding Facebook Friends: I always got the message none of my friends were on Spotify (...

Newbie

Hi!   I’ve been using Spotify for a couple of months. I had playlists I made myself, playlists I followed and many saved albums. The only thing that didn’t work was finding Facebook Friends: I...

Steph_B

Roadie

240 Views

1 replies

0 likes

Account
Login
  • 240 Views
  • 1 replies
  • 0 likes