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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1636 Views
  • 0 replies
  • 7 likes
  • Security
  • 1636 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 446222 Views
  • 970 replies
  • 108 likes
  • Account
  • 446222 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1199176 Views
  • 119 replies
  • 116 likes
  • Account
  • 1199176 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 108402 Views
  • 72 replies
  • 11 likes
  • Account
    Login
    Premium
  • 108402 Views
  • 72 replies
  • 11 likes

My Stolen Email Used To Register Premium

After months of Spam email from spotify, the latest got my attention: I would be charged monthly unless I cancelled. Trouble is, I've never registered or used Spotify until after asking a password reset sent to my email. There's a credit card attache...

  • Newbie
  • After months of Spam email from spotify, the latest got my attention: I would be charged monthly unless I cancelled. Trouble is, I've never registered or used Spotify until after asking a password re...
  • Steph_B
  • Roadie
  • 160 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
    Security
  • 160 Views
  • 1 replies
  • 0 likes

App is Logged in through Facebook but Cannot Access Account on Spotify.com

Hello, My daughter has Spotify on her tablet. The app has her logged in through Facebook (shows her name and profile picture) but there is no way to access her account to make changes (ex. cancel the Premium subscription) from the app. When she tries...

  • Newbie
  • Hello,   My daughter has Spotify on her tablet.  The app has her logged in through Facebook (shows her name and profile picture) but there is no way to access her account to make changes ...
  • Steph_B
  • Roadie
  • 155 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 155 Views
  • 1 replies
  • 0 likes

Unsubscribed 20min after was charged, will resubscribing charge again?

So I thought my subscription was to be renewed tomorrow and I have no money so unsubscribed. Soon as I realised it had already charged me i figured hey im not eating for two days might as well have some music at least and went to resubscribe but I am...

  • Newbie
  • So I thought my subscription was to be renewed tomorrow and I have no money so unsubscribed. Soon as I realised it had already charged me i figured hey im not eating for two days might as well have s...
  • jean3601
  • Community Legend
  • 173 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 173 Views
  • 1 replies
  • 0 likes

Can change country, nothing works.

Hello, i got spotify premium, and i have followed the instructions on how to change country. I click on update payment information or what ever it says. And then i click on change country, and i select Sweden. After that, all it does is load, nothing...

  • Newbie
  • Hello, i got spotify premium, and i have followed the instructions on how to change country. I click on update payment information or what ever it says. And then i click on change country, and i sele...
  • gnemeamusic
  • Casual Listener
  • 228 Views
  • 3 replies
  • 0 likes
  • Account
    Other
  • 228 Views
  • 3 replies
  • 0 likes

Solved!! Double payment

As of 29th of novmeber I cancelled my 2 family member subsription and immediately created a new one for 5 persons. I already did the first payment for the 5 family member subscription 30 euros. I cancelled the 2 member account but nevertheless I stil...

  • Newbie
  • As of 29th of novmeber I cancelled my 2 family member subsription and immediately created a new one for 5 persons. I already did the first payment for the 5 family member subscription 30 euros. I can...
  • jean3601
  • Community Legend
  • 301 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 301 Views
  • 1 replies
  • 0 likes

Solved!! 3 Devices, Multiple Operating systems

So I ran into this problem today, I currently have 3 computing devices with Spotify (Premium) on them. However, one of these devices have multiple operating systems each with spotify installed, and because I installed Spotify onto my Mac system my La...

  • Newbie
  • So I ran into this problem today, I currently have 3 computing devices with Spotify (Premium) on them. However, one of these devices have multiple operating systems each with spotify installed, and b...
  • Jon_UK
  • Roadie
  • 254 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
  • 254 Views
  • 1 replies
  • 0 likes

Solved!! Charged for 2 accounts!!! SOMEBODY HELP!

Why am I getting absolutely no help from spotify? Quick enough to make mistakes but not helping at all! And yes I have sent countless emails both in reply to one email I received back and also in contact forms but.....nothing! I will be cancelling my...

  • Casual Listener
  • Why am I getting absolutely no help from spotify? Quick enough to make mistakes but not helping at all! And yes I have sent countless emails both in reply to one email I received back and also in con...
  • ElLucioVpe
  • Roadie
  • 353 Views
  • 4 replies
  • 0 likes
  • Subscription
  • 353 Views
  • 4 replies
  • 0 likes

Getting Error trying to update credir card details

Hi, I've been trying to update my credit card details, as my credit card is about to expire. But everytime I click on update details, I get an error message stating, something went wrong.I tried different browsers (chrome, firefox, IE), cleared the c...

  • Newbie
  • Hi,   I've been trying to update my credit card details, as my credit card is about to expire. But everytime I click on update details, I get an error message stating, something went wrong. I...
  • justineh32
  • Newbie
  • 240 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 240 Views
  • 1 replies
  • 0 likes

Solved!! Premium, payment, Country change

Hey, iam from germany and 4 or 5 years ago i subscribed to spotify premium. One year ago i moved to austria and couldnt use spotify because i had no compatible device... Iam still paying the premium every month but iam not Registered as a pemium User...

  • Casual Listener
  • Hey, iam from germany and 4 or 5 years ago i subscribed to spotify premium. One year ago i moved to austria and couldnt use spotify because i had no compatible device... Iam still paying the premium ...
  • jean3601
  • Community Legend
  • 337 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
  • 337 Views
  • 3 replies
  • 0 likes

Account deleted or something.

Hey everyone. Since last friday my account was logged off and I could not log in again. I just don't know why it's happening. I paid PREMIUM for 6 months and can't use it. It's kind weird because I can't login even in the website or try to reset my p...

  • Newbie
  • Hey everyone.   Since last friday my account was logged off and I could not log in again.   I just don't know why it's happening. I paid PREMIUM for 6 months and can't use it.   ...
  • francis4
  • Casual Listener
  • 206 Views
  • 2 replies
  • 0 likes
  • Account
  • 206 Views
  • 2 replies
  • 0 likes

Premium Paid, but access not given

Hi, I have paid for premium, and have the confirmation. But premium is not showing up in my account on my mobile phone. Can you help me? Thanks.

  • Casual Listener
  • Hi,   I have paid for premium, and have the confirmation.  But premium is not showing up in my account on my mobile phone.   Can you help me?   Thanks.
  • Nico
  • Community Legend
  • 281 Views
  • 5 replies
  • 0 likes
  • Premium
  • 281 Views
  • 5 replies
  • 0 likes

Does a giftcard recipient has to enter credit card information?

So I am considering to buy a spotify gift card to my sister. However, I am almost certain she doesn't have a Paypal account or a credit card for internet payments. You have to enter your credit card information for the free trial - does this account ...

  • Casual Listener
  • So I am considering to buy a spotify gift card to my sister. However, I am almost certain she doesn't have a Paypal account or a credit card for internet payments. You have to enter your credit card ...
  • MattSuda
  • Spotify Star
  • 1134 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1134 Views
  • 3 replies
  • 0 likes

Cannot link my facebook account with Spotify

When I enter my facebook account details nothing happens and it keeps asking the same information eventhough I accept all the requests spotify asks after the account info is entered (I'm talking about the pop ups that ask for facebook info like frien...

  • Regular
  • When I enter my facebook account details nothing happens and it keeps asking the same information eventhough I accept all the requests spotify asks after the account info is entered (I'm talking abou...
  • MattSuda
  • Spotify Star
  • 456 Views
  • 10 replies
  • 0 likes
  • Account
  • 456 Views
  • 10 replies
  • 0 likes

Over charged

I signed up for student premium on Thursday (9/17/15 ) and my account as been charged twice for the student price of $4.99 and once for 9.99 as of today(Monday 9/21/15)

  • Newbie
  • I signed up for student premium on Thursday (9/17/15 ) and my account as been charged twice for the student price of $4.99 and once for 9.99 as of today(Monday 9/21/15)
  • wpljenner123
  • Newbie
  • 346 Views
  • 3 replies
  • 0 likes
  • Premium
  • 346 Views
  • 3 replies
  • 0 likes

Change subscription from Family to Premium

Hi, I have a Family Subscription, but I don't want it anymore and want to go back to the normal Premium Subscription. How do I do? Thank you!

  • Newbie
  • Hi, I have a Family Subscription, but I don't want it anymore and want to go back to the normal Premium Subscription.  How do I do? Thank you!
  • MattSuda
  • Spotify Star
  • 899 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 899 Views
  • 1 replies
  • 0 likes

Upgrading to Spotify Family

We have had a single user Spotiy Premium account for around a year now. Having decided to upgrade to a Family account, I am curious to know how my family members can now access the music and playlists that they all created when we had the single user...

  • Casual Listener
  • We have had a single user Spotiy Premium account for around a year now. Having decided to upgrade to a Family account, I am curious to know how my family members can now access the music and playlist...
  • bairdies
  • Casual Listener
  • 219 Views
  • 2 replies
  • 0 likes
  • 219 Views
  • 2 replies
  • 0 likes

My Premium Account No longer exists

My spotify premium account was working fine until earlier today when it automatically logged me out. I was unable to log back in afterwards, as it said that my username and/or password was incorrect (which I am almost 100% positive that it was not). ...

  • Newbie
  • My spotify premium account was working fine until earlier today when it automatically logged me out. I was unable to log back in afterwards, as it said that my username and/or password was incorrect ...
  • whatever666
  • Casual Listener
  • 851 Views
  • 8 replies
  • 0 likes
  • Account
    Subscription
  • 851 Views
  • 8 replies
  • 0 likes

Solved!! Just lost the 3 month Premium offer

Hello! I started the 7 day trial today but then i saw the offer for 3 months premium for 0.99€ and i activated that cause i would like to become and stay a premium member anyway. Then i noticed i got billed 0.01€ and i didn't understand if it was act...

  • Casual Listener
  • Hello! I started the 7 day trial today but then i saw the offer for 3 months premium for 0.99€ and i activated that cause i would like to become and stay a premium member anyway. Then i noticed i got...
  • v-light
  • Casual Listener
  • 348 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 348 Views
  • 2 replies
  • 0 likes

Please read!!!!!

I uninstall my first installed Spotify music that uses my Facebook account. And installed new Spotify using my Gmail account. I upgraded it to premium and paid for 3months but still didn't get the premium..what makes the conflict? What should I do to...

  • Casual Listener
  • I uninstall my first installed Spotify music that uses my Facebook account. And installed new Spotify using my Gmail account. I upgraded it to premium and paid for 3months but still didn't get the pr...
  • Jayca0318
  • Casual Listener
  • 171 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 171 Views
  • 2 replies
  • 0 likes

Solved!! Change from Partner Account to normal account

Hello Everyone, When I signed up for a new mobile subscription with the mobile operator Salt in Switzerland, a Spotify Premium account was included with it.Now that I have left Salt, I want to change my payment method, but the web page tells me "Your...

  • Casual Listener
  • Hello Everyone,   When I signed up for a new mobile subscription with the mobile operator Salt in Switzerland, a Spotify Premium account was included with it. Now that I have left Salt, I wan...
  • Sandyyy
  • Newbie
  • 761 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 761 Views
  • 4 replies
  • 0 likes