Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
ribezaz
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
I wanted to do the upgrade 3months for .99 but it only says i have a subscription for a month.
I'm from Turkey, I use a prepaid card named ininal and i used it for a year for spotify subscription, now i cant use it for the payment it says my card is having a bad day but my friends' cards don't work too i cant use anything for paying and I dont...
I'm trying to cancel old account because they r still charging me 9.99 a month for it n want to keep my new one don't know old password but I know my old email address
I subscribed to the $4.99 student premium and it will not load. I've deleted the app and reinstalled it and it still won't load. I've also tried getting on the Internet and logging in but that also says I still have the free account. What do I do?
Hi, I want to gift a Spotify Premium Account to a family member. So far so easy, but I'd also like prepare a few playlists on their account to personalize the gift a bit. To do that I would have to log in on their account, which means I would have to...
Hi. I just upgrade from family +2 members to family +3 members. But one of the members I already had on my account can not subscribe to my family again. I have tried to eliminate her and invite her again, but it says there is a trouble. What can I do...
I have managed to change payment from New Zealand dollars to Australia dollars, but my country is still set to New Zealand. I am unable to change to Australia.
I have premium Spotify with my phone contract but since I lost my phone on Friday, I cannot get premium with my new phone just keeps saying upgrade
Currently for Spotify NZ there is a deal which is 3 months of premium for $0.99.You cant sign up for it if you've never used premium before. I've only had spotify for a month now and I was looking purchase this package, but when i go to click purchas...
Immer wenn ich das aktuelle Angebot nutzen will werde ich auf den Paypal Screen weitergeleitet, dort zahleich dann die 99ct für den ersten Monat, wenn ich die Zahlung bestätige werde ich zurück auf den Angebots Screen von Spotify weitergeleitet.Das G...
I have paid for student spotify premium however i am ony receving the fre version currently. It says that my student details are linked with another account?? could this be why?? and if so how would i go about correcting it ?? Thankyou
Hi, Im trying to take up the amazing offer of a 99c trial for 3 months only I cannot load the website. Ive tried to click upgrade from my spotify window, opening a new window & tried on various devices. The only way I can get to it is through itunes ...
I'm trying to sync my spotify account with a Sonos sound system but when I attempt to "set the device password" it tells me there's an issue because i have previously signed in using Facebook. So it doesn't appear i'm able to login directly using a u...
Friends,i can't log into my Onkyo Reciever. I didnt connect my Account with Facebook (and dont want to) and when i try to login into spotify with my onkyo, there comes the message "login not possible" . but when i click on "back", it seems that i am ...
I signed up for Spotify on my Hudl 2, downloaded app and made a short playlist - wasn't asked for payment details - I can log into my account on my windows 7 internet explorer 11 browser now. When I try to find the app on Hudl 2, it's not on the desk...
Hi, I have receiver Onkyo TX-NR509, from 2 days spotify service stopped working i.e. I can log in and I can select track, however, it does not stream music. The display shows that it is playing but it's not streaming. Please help! I have done network...
I've had premium for almost a year. Few months back i have unlinked my account from Facebook.On October 24th i tried setting up Spotify on my lg webos tv. It said that i need premium to use the app.After that i couldn't log in to my account anymore f...
I bought the 3-month premium for $4.90 HKD offer 5 minutes ago, and I would like to know how I can make it so that it wont automatically renew after the 3-month period. The website said that I need to click cancel subscription, but if I click that, w...
No sé con qué cuenta de PlayStation Music vinculé mi cuenta de Spotify, quiero desvincularla. Alguna ayuda?
On the Brazil Spotify, some songs are grayed out, and I would love to listen to those songs. Per example, the glee songs from the last couple of seasons aren't there and I would like to have them. How to fix this? I know that this issue is because of...