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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

88225 Views

9 replies

2 likes

Account
Login
  • 88225 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

739580 Views

13 replies

4 likes

Account
  • 739580 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

756028 Views

18 replies

29 likes

  • 756028 Views
  • 18 replies
  • 29 likes

Disabled facebook

I recently purchased sixty dollars for Spotify premium, the next morning I woke up and Spotify didn't work as Facebook disabled my account for an unknown reason,... I need to transfer my premium membership and playlist to this account as the Spotify ...

Casual Listener

I recently purchased sixty dollars for Spotify premium, the next morning I woke up and Spotify didn't work as Facebook disabled my account for an unknown reason,... I need to transfer my premium memb...

Romagnoli1006

Casual Listener

256 Views

2 replies

0 likes

Account
  • 256 Views
  • 2 replies
  • 0 likes

can't reset password, links aren't working

My partner's premium spotify account stopped working, and she forgot her password.When we go through the password reset, it sends her an email to reset the password, but once clicked it says that the link is invalid or has been used already.. and thi...

Casual Listener

My partner's premium spotify account stopped working, and she forgot her password. When we go through the password reset, it sends her an email to reset the password, but once clicked it says that t...

joao6

Casual Listener

489 Views

1 replies

1 likes

Account
Login
  • 489 Views
  • 1 replies
  • 1 likes

Solved!! Cant log in anymore

Hello spotify, I used to log in trough facebook, but last week all sudden i couldnt log in anymore. Not with my email, not with the 'log in via facebook' button, and not even with the ID number i got from the payment email i got from you on the email...

Casual Listener

Hello spotify, I used to log in trough facebook, but last week all sudden i couldnt log in anymore. Not with my email, not with the 'log in via facebook' button, and not even with the ID number i g...

OviiiOne

Community Legend

455 Views

3 replies

0 likes

Login
  • 455 Views
  • 3 replies
  • 0 likes

can not update my credit card info to prolong my premium account

everytime I go onto account setting to change my payment details (new credit card info), it says "o no, something went wrong, but dont be sad and come back later". I tried on my iphone safari, on different PCs via Firefox & Chrome. Alsways the same m...

Newbie

everytime I go onto account setting to change my payment details (new credit card info), it says "o no, something went wrong, but dont be sad and come back later". I tried on my iphone safari, on dif...

184 Views

0 replies

0 likes

Account
  • 184 Views
  • 0 replies
  • 0 likes

my playlists will not stay private to other users

Subject Account privacy issues .I am constantly trying to make my playlists private each one I have made make secret like you have guided and also have not made (green) automatically make new playlists public in my settings, however if someone types ...

Newbie

Subject Account privacy issues . I am constantly trying to make my playlists private each one I have made make secret like you have guided and also have not made (green) automatically make new playl...

221 Views

0 replies

0 likes

Account
  • 221 Views
  • 0 replies
  • 0 likes

Help! you appear to be signing in from a different country

I downloaded the app while working on a boat in the Mediterranean but I live in the UK and now it won't let me login because I'm back in my home country. Help!

Newbie

I downloaded the app while working on a boat in the Mediterranean but I live in the UK and now it won't let me login because I'm back in my home country. Help!

216 Views

0 replies

0 likes

Login
  • 216 Views
  • 0 replies
  • 0 likes

Problem Redeeming Family Subscription

Hi, I got a problem : I send an invite to my girlfriend, who lives with me, and she can't upgrade her account because she's not from the same country that I am. Which is really weird ... We are in the same country, same IP address, and she can't upgr...

Casual Listener

Hi,   I got a problem : I send an invite to my girlfriend, who lives with me, and she can't upgrade her account because she's not from the same country that I am. Which is really weird ... We ...

JanceKayre

Casual Listener

195 Views

1 replies

0 likes

Account
Subscription
  • 195 Views
  • 1 replies
  • 0 likes

Can i upgrade to premium using playstation wallet funds (gift cards) ??

There are no spotify giftcards were i live and im not comfortable with debit/credit card or others. And if not please consider the option, since you are also playstation music. Ps gift cards are my only way to upgrade to premium.

Newbie

There are no spotify giftcards were i live and im not comfortable with debit/credit card or others. And if not please consider the option, since you are also playstation music. Ps gift cards are my o...

617 Views

0 replies

1 likes

  • 617 Views
  • 0 replies
  • 1 likes

Can't login

Hi to all. I was trying to disconnect Facebook from my Spotify account. So, i went to Preferences and Under Social I've disconnected from Facebook. The problem is that I've create this Spotify account with Facebook and now I realized that I can't unl...

Visitor

Hi to all.  I was trying to disconnect Facebook from my Spotify account. So, i went to Preferences and Under Social I've disconnected from Facebook. The problem is that I've create this Sp...

259 Views

0 replies

0 likes

Account
Login
  • 259 Views
  • 0 replies
  • 0 likes

I can't pay for student discount

I have been trying to purchase Student Discount, but I keep recieving an error message.I have a vaild and up to date debit card.I have called my debt card company and they told me there is nothing wrong with the card.I have tried multiple times over ...

Newbie

I have been trying to purchase Student Discount, but I keep recieving an error message. I have a vaild and up to date debit card. I have called my debt card company and they told me there is nothi...

207 Views

0 replies

0 likes

Account
Premium
Subscription
  • 207 Views
  • 0 replies
  • 0 likes

Can't login in my PS4

I've tried to login on my PS4 and the only thing I get since the last two weeks is a "Error connecting to the PlayStation network. Please try again later.". No error code. Just that. I had a different Spotify account linked with my console but I've d...

Casual Listener

I've tried to login on my PS4 and the only thing I get since the last two weeks is a "Error connecting to the PlayStation network. Please try again later.". No error code. Just that. I had a differen...

206 Views

0 replies

0 likes

Login
  • 206 Views
  • 0 replies
  • 0 likes

My country is wrong

I use a family account, both in Germany. Some weeks ago my account changed to France - but I haven't been in France. Can't change it myself - Germany isn't available. Can anyone change my account back to german, please?

Casual Listener

I use a family account, both in Germany. Some weeks ago my account changed to France - but I haven't been in France.   Can't change it myself - Germany isn't available.   Can anyone cha...

163 Views

0 replies

0 likes

Account
  • 163 Views
  • 0 replies
  • 0 likes

password reset problems

I am trying to reset my password for Spotify but I keep receiving an invalid email, what can I do?

Newbie

I am trying to reset my password for Spotify but I keep receiving an invalid email, what can I do?

Nico

Community Legend

239 Views

1 replies

0 likes

  • 239 Views
  • 1 replies
  • 0 likes

Trying to log in to acc.

Trying to log in to my acc. Butikkens spotify say im in wrong country. And i cant log into internet beccuase of to many "redirects" using Facebook login Endre Hamre and living in Norway.......

Casual Listener

Trying to log in to my acc. Butikkens spotify say im in wrong country. And i cant log into internet beccuase of to many "redirects" 😑 using Facebook login Endre Hamre and living in Norway.......

yardzz

Casual Listener

318 Views

1 replies

0 likes

Account
Other
Subscription
  • 318 Views
  • 1 replies
  • 0 likes

Upgaded to premium but im still on free and i keep staying in free HELP!!

I upgraded to premium on September 28th and i an still on free till this day. I cintacted spotify support and they told me to contact apple since i paid theough iTunes. When i contacted apple they said they xouldn't help me and that i had fo cintact ...

Casual Listener

I upgraded to premium on September 28th and i an still on free till this day. I cintacted spotify support and they told me to contact apple since i paid theough iTunes. When i contacted apple they sa...

nfagerness

Casual Listener

444 Views

2 replies

1 likes

Account
Free
Premium
Subscription
  • 444 Views
  • 2 replies
  • 1 likes

Anyone know how to get a song title changed?

There's this band YOB I'm into, and Spotify has their live album, Live at Roadburn 2010, but the opeing track has the wrong title. The first song is called The Ball of Molten Lead, but it's titled as Quantum Mystic. I made a musicmatch account solely...

Casual Listener

There's this band YOB I'm into, and Spotify has their live album, Live at Roadburn 2010, but the opeing track has the wrong title.    The first song is called The Ball of Molten Lead, but...

260 Views

0 replies

0 likes

Other
  • 260 Views
  • 0 replies
  • 0 likes

CHARGED FOR STUDENT DISCOUNT

I was going to use my student discount but then decided not to but it still charged me because I put in my debit card info. I pressed the back button on my phone and didn't even fully register and it still charged me. I went back and got the regular ...

Casual Listener

I was going to use my student discount but then decided not to but it still charged me because I put in my debit card info. I pressed the back button on my phone and didn't even fully register and it...

Ox1

Roadie

261 Views

2 replies

0 likes

Account
Other
Subscription
  • 261 Views
  • 2 replies
  • 0 likes

My subscription amount is changing from month to month

Hey everybody, The amount that is being charged to my account seems to be differing from month to month, and I don't know why. To my knowledge, I haven't upgraded my subscription type or anything else of this nature.

Casual Listener

Hey everybody,   The amount that is being charged to my account seems to be differing from month to month, and I don't know why. To my knowledge, I haven't upgraded my subscription type or any...

Ox1

Roadie

347 Views

3 replies

0 likes

Subscription
  • 347 Views
  • 3 replies
  • 0 likes

I can't seem to upgrade to premium

I have a free account but really want to get spotify premium. Everything I try it doesn't let me. I have a card issued from the UK but my account doesn't let me change my country to Uk. I also tried paying through pay pal but that didn't work either....

Newbie

I have a free account but really want to get spotify premium. Everything I try it doesn't let me. I have a card issued from the UK but my account doesn't let me change my country to Uk. I also tried ...

MattSuda

Spotify Star

548 Views

1 replies

0 likes

Mac
  • 548 Views
  • 1 replies
  • 0 likes

Student Discount and Credentials

the Spotify account that my student discount credentials are associated with is not my account. How can I fix that? They're hooked to another account and should be connected to the account: samariabrinae and the email for that account is *snip*

Visitor

the Spotify account that my student discount credentials are associated with is not my account. How can I fix that? They're hooked to another account and should be connected to the account: sama...

254 Views

0 replies

0 likes

Other
Subscription
  • 254 Views
  • 0 replies
  • 0 likes