Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
294221 Views
529 replies
34 likes
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Casual Listener
542281 Views
990 replies
115 likes
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Casual Listener
129791 Views
74 replies
12 likes
So... I'm logged into Spotify's Web Player via Facebook BUT for some reason I'm not provided the Facebook prompt when logging into the Windows desktop client. Help me understand what I'm doing wrong here as I uninstalled Spotify not once, but twice w...
So... I'm logged into Spotify's Web Player via Facebook BUT for some reason I'm not provided the Facebook prompt when logging into the Windows desktop client. Help me understand what I'm doing wrong ...
Newbie
6520 Views
21 replies
0 likes
Hi, I upgraded to premium because i got an offer that i can get P9.99 per month for 3 months... Why on my account shows that my service is only good for a month only.. do i need to pay another P129 to continue or will i get another 2months because i ...
Hi, I upgraded to premium because i got an offer that i can get P9.99 per month for 3 months... Why on my account shows that my service is only good for a month only.. do i need to pay another P129 t...
Community Legend
271 Views
1 replies
0 likes
Hey I got an email saying that I could get 3 months for $0.99 and then pay $9.99 a month but I put my card and it said "error try again later" so I tried again like 5 minutes later and it said "looks like you have already taken this offer" and it tel...
Hey I got an email saying that I could get 3 months for $0.99 and then pay $9.99 a month but I put my card and it said "error try again later" so I tried again like 5 minutes later and it said "looks...
Roadie
316 Views
2 replies
0 likes
I am trying to change the profile picture that loads up when I use my spotify app on both my PC and my Iphone 6. For some reason or another when i log in with my details my wifes profile picture comes up with her name...and NOT mine!! I've tried ever...
I am trying to change the profile picture that loads up when I use my spotify app on both my PC and my Iphone 6. For some reason or another when i log in with my details my wifes profile picture come...
Community Legend
323 Views
4 replies
0 likes
Hello,Yesterday i payed for a Spotifty Subscripton, i'd want to reverse the payment as me and a family member are going into a family plan instead and not thinking straight by misstake i have payed for the premium Subscripton on this account alone. H...
Hello, Yesterday i payed for a Spotifty Subscripton, i'd want to reverse the payment as me and a family member are going into a family plan instead and not thinking straight by misstake i have pay...
Roadie
239 Views
1 replies
0 likes
So I just bought a 10 euro voucher for Spotify thinking it would work for the 3 months of Spotify for 99 cents before New Years Eve. It only said I got it for 1 month though. Some information I can give to you is I live in Ireland and this is my firs...
So I just bought a 10 euro voucher for Spotify thinking it would work for the 3 months of Spotify for 99 cents before New Years Eve. It only said I got it for 1 month though. Some information I can g...
Roadie
318 Views
1 replies
1 likes
Well the problem is theres an action going on for 3 months premium for 9.99 euros you can pay trough paysafe but it won't let me select paysafe anyone who can fix this shizzle? Please reply fast
Well the problem is theres an action going on for 3 months premium for 9.99 euros you can pay trough paysafe but it won't let me select paysafe anyone who can fix this shizzle? Please reply ...
Roadie
285 Views
1 replies
0 likes
When you want to tick the paysafe box in other payments for the 3 months of premium it wont change to paysafe it sticks on credit card. Fix this or please help me fix this because this is really getting very annoying.
When you want to tick the paysafe box in other payments for the 3 months of premium it wont change to paysafe it sticks on credit card. Fix this or please help me fix this because this is really gett...
Roadie
180 Views
1 replies
0 likes
Hello, How can I create the bound between my existing spotify account (created with my e-mail adress) to my Facebook account? When I click on Activities>Find friends>Facebook connexion, it opens up Facebook, then nothing happens and I'm back on the s...
Hello, How can I create the bound between my existing spotify account (created with my e-mail adress) to my Facebook account? When I click on Activities>Find friends>Facebook ...
273 Views
0 replies
0 likes
I am being notified that my account is on hold... But yet my debit was charged 3 times! I can't get in touch with anyone. I am so angry
I am being notified that my account is on hold... But yet my debit was charged 3 times! I can't get in touch with anyone. I am so angry
Community Legend
536 Views
9 replies
0 likes
I just signed up for student discount premium yesterday but sent it too many times because it wasn't going through. Now my card is showing 4 transactions. What can I do about that?
I just signed up for student discount premium yesterday but sent it too many times because it wasn't going through. Now my card is showing 4 transactions. What can I do about that?
Community Legend
489 Views
4 replies
0 likes
Hey all of you,I used the 90 (3 months) days for 0,99€ offer today. I selected Klarna as payment method and everything went fine.What do I have to do now? I looked into the receips and there is one with a bunch of different numbers in it.Could anyone...
Hey all of you, I used the 90 (3 months) days for 0,99€ offer today. I selected Klarna as payment method and everything went fine. What do I have to do now? I looked into the receips and there is o...
Casual Listener
1542 Views
2 replies
0 likes
I have two Spotify-accounts:1) via Facebook and2) an other direct by Spotify. When I try to login via Facebook, I always get to the Spotify-Direct-Account (whitout Playlists)I created many playlists in the Facebook connected account; I can not recove...
I have two Spotify-accounts: 1) via Facebook and 2) an other direct by Spotify. When I try to login via Facebook, I always get to the Spotify-Direct-Account (whitout Playlists) I create...
Newbie
306 Views
2 replies
0 likes
I recently get the premiun whit mi user but i notice that spotify does not recognize them like the same accouunt. There is anything that i can do to t to make it a unique account?.
I recently get the premiun whit mi user but i notice that spotify does not recognize them like the same accouunt. There is anything that i can do to t to make it a unique account?.
Casual Listener
571 Views
5 replies
0 likes
I paid for spotify prenium and it didn't work. someone can help me the faster as possible ??? thankss
I paid for spotify prenium and it didn't work. someone can help me the faster as possible ??? thankss
Not applicable
426 Views
3 replies
0 likes
Pague premium y mi cuenta sigue gratis!! Que hago!! Hay muchisimas reclamaciones al respecto valeriayez@hotmail.com
Pague premium y mi cuenta sigue gratis!! Que hago!! Hay muchisimas reclamaciones al respecto valeriayez@hotmail.com
215 Views
0 replies
0 likes
i'm not sure why but my account just doesn't show up when searched or linked to. this is the third time this has happened to me on an account, and i've currently had this account for a week. is there a solution for my account to be able to show up wh...
i'm not sure why but my account just doesn't show up when searched or linked to. this is the third time this has happened to me on an account, and i've currently had this account for a week. is there...
150 Views
0 replies
0 likes
hispotify has the option in mexico to purchase the premium subscritpion by ordering and going to pay to a 7 Eleven or Oxxo's, i just did this yesterday and my subscription still free. I really wanted to be premium so i got the 7 days trial, but why i...
hi spotify has the option in mexico to purchase the premium subscritpion by ordering and going to pay to a 7 Eleven or Oxxo's, i just did this yesterday and my subscription still free. I really want...
Composer
176 Views
1 replies
0 likes
My spotify premium subsciption end on December 11th 2015, but today, december 8th 2015, the subsciption ended and i no longer have premium fetures. On my spotify settings under "account" my subscription is still showing up as premium. When i try to s...
My spotify premium subsciption end on December 11th 2015, but today, december 8th 2015, the subsciption ended and i no longer have premium fetures. On my spotify settings under "account" my sub...
Composer
338 Views
1 replies
0 likes
I signed my daughter up as a new user for the 99cent promo and it worked for one day then went back to free version. I tried signing her up again and it says we are not eligible for promo. How can i contact customer service to help me out with this?
I signed my daughter up as a new user for the 99cent promo and it worked for one day then went back to free version. I tried signing her up again and it says we are not eligible for promo. How can i ...
Community Legend
218 Views
1 replies
0 likes
