Accounts

Signed up for Premium

I tried signing up for premium and did sign up and I am not getting premium it's still saying I am using the free version. The account I am trying to use is linked with my Facebook please help.

need passwrod

I have tried to get my password to my login on your webside. But everytime i press the butten "Send to password to email" I dont get the email, so i cant login in to other devices

Being Bombarded By Spam Bot in My Messages Inbox

For the past several weeks, I've been bombarded by some spambot that sends me their playlist. It's always the same playlist ("New Playlist 5"), but it's a different user every time. The usernames are always a string of pseudo-random characters (e.g."...

Premium not on phone

Have had to change password on my account but premium has been lost on iphone. iPad still ok. Any ideas please?

bought premium twice

hi! im just wondering if im paying twice. because i tried the 30 days free trial and then i checked it on my phone but it says im not premium yet. and then after that i bought the 1 year subscription. and i checked my acc on my phone and realized it ...

Can't login with my facebook account

Hi. When I registered my Spotify Account I used the Register With Facebook option, so everytime I logged in I used the Login with facebook option, everything was fine.I use spotify on my iPhone and the desktop client for Mac, but today for some reaso...

HELP !!

so i understand you can listen you your music offline when you have premium , which I do , however I cannot listen to my music when i turn my cellular data for Spotify off ... why ??? it says I can only listen to downloaded songs o something like tha...

Im not able to change the password

I tried to change the password several times but every time the website.said das formular ist abgelaufen what can i do

i want to delete one of my two accounts

I accidentally created two Spotify accounts, it seems. I am a Premium user, and both of these accounts show Premium, which seems odd. Is there a way to merge these accounts? Thanks for any help

How to delete your account for good.

Insult to Injury: Premium remains 'free' version -- but more ads than ever

Finally decided to take the plunge and go premium this afternoon. And so the nightmare begins. After setting up payment via PayPal I:Logged out of Spotify and then back in. But still in free mode. Logged out universally of all Spotify apps between de...

Your country does not match the one set in your profile

Device: OSX, Windows Phone Operating System Version: El Capitan, Windows Phone 8.1 Spotify Version: I dont know Description:When I try to login on OSX and Windows Phone I receive the message: Your country does not match the one set in your profile. I...

My Account has been hacked

Hi Spofity Support, My account has been hacked, my email address says it is no longer recognised when i try to reset the password, can you please help? Kind regards, Andrew Watkin

I was a premium, now I have a free Rogers account.

I was a premium member, now I have a free Rogers account. I cancelled the paid account and then setup the Rogers account as Rogers instructed me. When I setup the new Rogers account, I was issued the same login name as I'd had with the paid account. ...

id like my account cancelled

I haven't been upgraded to premium I've followed all the steps and nothing ..it tells me to cancel go to subscription and cancel from there ..but I don't have this option

Suspended premium

I paid for my subscription and I can see it on my receipt page and they have still suspended me? Why? I want it fixed!!!!'

Payment

I was charged twice for this month of Spotify premium. How can I get my money back?

Troubles to update my payment data

As much as I try to update my payment terms several times still can't manage to do it, even trying three different browsers, still can not get past the update phase of my personal data. Does anyone know how to help me?

Charged Twice, No Premium

Case # 04097505Tried to sign up for the Student Discount Spotify Subscription, and it kept saying my college was invalid, so i decided to check my bank account to see if i had been charged and i now have two charges for $4.99 to my account, however w...

Discover weekly gone

A couple of days ago, I noticed my discover weekly has disappeared. My subscription is going to renew at the end of the month. Everything is updated. I dont know what is going on.Thanks,-Emmy