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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • chukos
  • Casual Listener
  • 174551 Views
  • 187 replies
  • 13 likes
  • Account
    Free
  • 174551 Views
  • 187 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Gig Goer
  • 11556 Views
  • 6 replies
  • 11 likes
  • Security
  • 11556 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 516906 Views
  • 986 replies
  • 113 likes
  • Account
  • 516906 Views
  • 986 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 126246 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 126246 Views
  • 74 replies
  • 12 likes

3 Month Trial

I paid for a 3 month premium trial less than a week ago and today I got a message that says my trial is going to expire in 24 hours.Why?

  • Newbie
  • I paid for a 3 month premium trial less than a week ago and today I got a message that says my trial is going to expire in 24 hours. Why?
  • gnovella16
  • Roadie
  • 322 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 322 Views
  • 1 replies
  • 0 likes

Log in

I have spotify premium and cannot log in to my account. It just keeps saying you have already created an account with this email and won't let me continue. How ever I can still follow myself on someone else's spotify.

  • Casual Listener
  • I have spotify premium and cannot log in to my account. It just keeps saying you have already created an account with this email and won't let me continue. How ever I can still follow myself on someo...
  • gnovella16
  • Roadie
  • 285 Views
  • 1 replies
  • 0 likes
  • Premium
  • 285 Views
  • 1 replies
  • 0 likes

upgraded from free to premium with rogers for 2 years free

I have the free version of spotify and my trial has expired. I upgraded my rogers account and got a 2 year free premium spotify. The problem is my account on spotify isnt showing premium its still showing the trial version. Ive tried loggin in and ou...

  • Newbie
  • I have the free version of spotify and my trial has expired. I upgraded my rogers account and got a 2 year free premium spotify. The problem is my account on spotify isnt showing premium its still sh...
  • gnovella16
  • Roadie
  • 617 Views
  • 1 replies
  • 0 likes
  • Account
  • 617 Views
  • 1 replies
  • 0 likes

Subscription

I changed from paying the monthly premium fee on my credit card to my cell phone account and still I am unable to access my playlist. Help!!!!

  • Visitor
  • I changed from paying the monthly premium fee on my credit card to my cell phone account and still I am unable to access my playlist. Help!!!!
  • gnovella16
  • Roadie
  • 179 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 179 Views
  • 1 replies
  • 0 likes

Solved!! Cancelt spotify, not correct

A few weeks ago i canceld my spotify premium account and everything said it was correct. today i openend my desktop spotify and it said 'spotify premium' insted of 'spotify free' so i checked on thet site and found my account was not canceld but my p...

  • Casual Listener
  • A few weeks ago i canceld my spotify premium account and everything said it was correct. today i openend my desktop spotify and it said 'spotify premium' insted of 'spotify free' so i checked on thet...
  • Kars-Keizer
  • Casual Listener
  • 369 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 369 Views
  • 2 replies
  • 0 likes

Log In Error on Onkyo Receiver

I had to upgrade my android app the other night and when I did this I changed my Spotify password. Since then I have been unable to log in to my Onkyo receiver which is a CR-N755. I can access Spotify on my android tablet and on my desktop computer b...

  • Casual Listener
  • I had to upgrade my android app the other night and when I did this I changed my Spotify password.  Since then I have been unable to log in to my Onkyo receiver which is a CR-N755.  I can a...
  • Menacevenice
  • Casual Listener
  • 550 Views
  • 2 replies
  • 0 likes
  • Login
    Premium
    Subscription
  • 550 Views
  • 2 replies
  • 0 likes

Question about premium

So I did the whole one month free thing then you pay $9.99, well I was wondering if I cancel my subscription then sign up for a student subscription would I have to pay the 4.99+ tax immediately or would I be charged after the one month free ends?

  • Casual Listener
  • So I did the whole one month free thing then you pay $9.99, well I was wondering if I cancel my subscription then sign up for a student subscription would I have to pay the 4.99+ tax immediately or w...
  • Mordornoob
  • Casual Listener
  • 306 Views
  • 4 replies
  • 0 likes
  • Premium
    Subscription
  • 306 Views
  • 4 replies
  • 0 likes

premium

On November 30.2015,you all charged my MasterCard 2x for premium, I want 1 of the payment added back to my card, also it keeps saying premium free, & won't let me download or anything, thank you in advance, for answering my problems

  • Regular
  • On November 30.2015,you all charged my MasterCard 2x for premium, I want 1 of the payment added back to my card, also it keeps saying premium free, & won't let me download or anything, thank you ...
  • kitty53smith
  • Regular
  • 267 Views
  • 3 replies
  • 0 likes
  • Premium
  • 267 Views
  • 3 replies
  • 0 likes

Premium ($.99 to $5)

I was curious if I can get the 3 months of Spotify Premium for $.99 and then also get the $5 for students following those 3 months. Any information that you have would be helpful. Thanks!

  • Newbie
  • I was curious if I can get the 3 months of Spotify Premium for $.99 and then also get the $5 for students following those 3 months. Any information that you have would be helpful. Thanks!
  • Taylor
  • Community Legend
  • 281 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 281 Views
  • 1 replies
  • 0 likes

premium

how do I select my other3 distributions,& just keep. my first one

  • Regular
  • how do I select my other3 distributions,& just keep. my first one
  • jonasherdegen
  • Community Legend
  • 208 Views
  • 2 replies
  • 0 likes
  • Account
  • 208 Views
  • 2 replies
  • 0 likes

Can't log in to Spotify account! Help

Hello, I have been unable to login to my Spotify account for a few days. The error message i'm receiving states that my "login failed", however I was recently billed for November. I've tried resetting my password but and the same issue. I gave up and...

  • Regular
  • Hello, I have been unable to login to my Spotify account for a few days. The error message i'm receiving states that my "login failed", however I was recently billed for November. I've tried resettin...
  • KatesHere
  • Community Legend
  • 539 Views
  • 6 replies
  • 0 likes
  • Subscription
  • 539 Views
  • 6 replies
  • 0 likes

Gift card invalid?

I bought one yesterday and it said it's not valid, I asked the people from the store and they said it was activated, but when I try to use it, it says that the code isn't valid...

  • Newbie
  • I bought one yesterday and it said it's not valid, I asked the people from the store and they said it was activated, but when I try to use it, it says that the code isn't valid...
  • KatesHere
  • Community Legend
  • 298 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 298 Views
  • 1 replies
  • 0 likes

After 3 months for 99 cents-> Student Premium

Hello, Im a student and want to try out the Premium for 3 Months. My question is: can I switch to student Premium after the 3 months or do I have to pick the normal Premium for 9,99 Euro.

  • Casual Listener
  • Hello,    Im a student and want to try out the Premium for 3 Months.  My question is: can I switch to student Premium after the 3 months or do I have to pick the normal Premium for ...
  • KatesHere
  • Community Legend
  • 399 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Subscription
  • 399 Views
  • 1 replies
  • 0 likes

I've been charged TWICE.

Last month my account stopped to be PREMIUM, and just changed to FREE. Well, it wasn't charged, I didnt care about ir, and used the FREE Spotify, with Adds and so on. But this month, December, it came back to PREMIUM and they charged me twice. I woul...

  • Casual Listener
  • Last month my account stopped to be PREMIUM, and just changed to FREE.   Well, it wasn't charged, I didnt care about ir, and used the FREE Spotify, with Adds and so on.   But this month...
  • csjr82
  • Casual Listener
  • 193 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 193 Views
  • 1 replies
  • 0 likes

Why am I not eligible for 3 months at $0.99 each?

I recently had to swtich my debit card for a new one and forgot to update the payment information for my Spotify account. When I went to go and do this finally I saw an advertisement that said 3 months of spotify premium for $0.99/ea month. I thought...

  • Casual Listener
  • I recently had to swtich my debit card for a new one and forgot to update the payment information for my Spotify account. When I went to go and do this finally I saw an advertisement that said 3 mont...
  • KatesHere
  • Community Legend
  • 8480 Views
  • 4 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 8480 Views
  • 4 replies
  • 1 likes

Couldn't add you to the Family plan as your account needs to be based in the same country

I sent a Family plan invite to my wife's email address. After resting her password (perhaps she's not the one who made the account?) she tried to accept the invite by entering the token. She was told: We couldn't add you to the Family plan as your ac...

  • Regular
  • I sent a Family plan invite to my wife's email address. After resting her password (perhaps she's not the one who made the account?) she tried to accept the invite by entering the token. She was told...
  • 1187677839
  • Casual Listener
  • 1068 Views
  • 2 replies
  • 0 likes
  • Account
  • 1068 Views
  • 2 replies
  • 0 likes

changing my country

hello! i would like to change the country on my spotify account but the only option is singapore can you help me out thanks

  • Casual Listener
  • hello!   i would like to change the country on my spotify account but the only option is singapore can you help me out   thanks
  • Ox1
  • Roadie
  • 301 Views
  • 3 replies
  • 0 likes
  • Account
  • 301 Views
  • 3 replies
  • 0 likes

Spotify will not let me pay for premium

Hi,I have just attempted to pay for Premium using the offer that is currently running, 99p fr 3 months. But whilst I try to choose a payment method, the process seems to stop. For example, when I picking the card option, there is a loading icon and d...

  • Newbie
  • Hi, I have just attempted to pay for Premium using the offer that is currently running, 99p fr 3 months.   But whilst I try to choose a payment method, the process seems to stop. For exampl...
  • dre4real
  • Newbie
  • 378 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 378 Views
  • 1 replies
  • 0 likes

Cannot log into account – living in a diff country, forgotten password, email no longer active

Hi I am having trouble logging into Spotify, my account name is hellochrismiss. I logged in using my Facebook account when I lived in Australia. I cannot remember my password, the email associated with my account is no longer active so I cannot view ...

  • Casual Listener
  • Hi I am having trouble logging into Spotify, my account name is hellochrismiss. I logged in using my Facebook account when I lived in Australia. I cannot remember my password, the email associated wi...
  • hellochrismiss
  • Casual Listener
  • 685 Views
  • 2 replies
  • 0 likes
  • Login
  • 685 Views
  • 2 replies
  • 0 likes

Got downgraded to free (rogers subscription)

Hi, my premium spotify account got downgraded as i was listening to music today. Ive got spotify for free for 2 years with my Rogers cellphone plan. Its weird cause my girlfriend, who also have a premium account from my cellphone plan, have not been ...

  • Newbie
  • Hi, my premium spotify account got downgraded as i was listening to music today. Ive got spotify for free for 2 years with my Rogers cellphone plan. Its weird cause my girlfriend, who also have a pre...
  • gnovella16
  • Roadie
  • 267 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 267 Views
  • 1 replies
  • 0 likes