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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

84747 Views

9 replies

2 likes

Account
Login
  • 84747 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

661636 Views

13 replies

4 likes

Account
  • 661636 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

743690 Views

18 replies

29 likes

  • 743690 Views
  • 18 replies
  • 29 likes

Inactive account

After returning to spotify, I recently found out my original account's email was changed and I am no longer able to log onto the account... All my emails and passwords are incorrect. What should I do?

Newbie

After returning to spotify, I recently found out my original account's email was changed and I am no longer able to log onto the account... All my emails and passwords are incorrect. What should I do?

jean3601

Community Legend

1888 Views

1 replies

0 likes

Account
  • 1888 Views
  • 1 replies
  • 0 likes

Two accounts

i ordered premium and didn't log in w Facebook so it created a new account. How do I get my music from my Facebook account to the new one. Or how do I apply my premium to my FB account.

Newbie

i ordered premium and didn't log in w Facebook so it created a new account. How do I get my music from my Facebook account to the new one. Or how do I apply my premium to my FB account.

jean3601

Community Legend

284 Views

1 replies

0 likes

Account
Subscription
  • 284 Views
  • 1 replies
  • 0 likes

Non Facebook accounts

It appears that anyone interested in flexibility with respect to changing their Spotify profile picture (or even having a profile picture for that matter) is out of luck unless they're:a. Subscribed to Facebook, andb. Willing to link their Spotify ac...

Newbie

It appears that anyone interested in flexibility with respect to changing their Spotify profile picture (or even having a profile picture for that matter) is out of luck unless they're: a.  Sub...

nfajuri

Newbie

243 Views

1 replies

0 likes

Account
  • 243 Views
  • 1 replies
  • 0 likes

change email for my spotify account

Hello Can you please change my account email from brian2010@rocketmail.com to brian89@outlook.com my old rocketmail email no longer avaiable i have deleted it cause i don't use it anymore.

Casual Listener

Hello Can you please change my account email from brian2010@rocketmail.com to brian89@outlook.com my old rocketmail email no longer avaiable  i have deleted it cause i don't use it any...

driveflanger

Community Legend

589 Views

3 replies

0 likes

Account
  • 589 Views
  • 3 replies
  • 0 likes

Facebook Login

I am trying to login to my Spotify on my computer through my FB account. I am logged in through my phone and everything is fine. I am also logged into my Facebook on my computer, but when I try to login to Spotify with the "Connect with Facebook" as ...

Newbie

I am trying to login to my Spotify on my computer through my FB account. I am logged in through my phone and everything is fine. I am also logged into my Facebook on my computer, but when I try to lo...

KatesHere

Community Legend

987 Views

6 replies

0 likes

Login
  • 987 Views
  • 6 replies
  • 0 likes

Premium trial signed up but no password provided

Gave credit card details etc and received a confirmation email but it didn't contain a password. My Denon amp can use Spotify if I tell it my user name and password. How do I get a password.

Visitor

Gave credit card details etc and received a confirmation email but it didn't contain a password.   My Denon amp can use Spotify if I tell it my user name and password.  How do I get a pas...

222 Views

0 replies

0 likes

Premium
  • 222 Views
  • 0 replies
  • 0 likes

Tengo un cobro de premium pero no tengo premium

Mediante recibos bancarios, tengo la notificación del cobro a premium, sin embargo, no tengo premium en mi cuenta

Newbie

Mediante recibos bancarios, tengo la notificación del cobro a premium, sin embargo, no tengo premium en mi cuenta

user-removed

Not applicable

12808 Views

19 replies

7 likes

  • 12808 Views
  • 19 replies
  • 7 likes

Student discount

I was trying to buy the premium with the student discount but it wouldn't let me select my school, my school was one of the options but it didn't let me select it. Then Spotify ran my card twice. How do I make sure I don't get charged twice? And how ...

Newbie

I was trying to buy the premium with the student discount but it wouldn't let me select my school, my school was one of the options but it didn't let me select it. Then Spotify ran my card twice. How...

Ox1

Roadie

576 Views

2 replies

1 likes

Subscription
  • 576 Views
  • 2 replies
  • 1 likes

Spotify took a pre approved payment from my paypal

So spotify took $10 from my paypal and it says its a preapproved payment i didnt plan on renewing spotify is there anyway i could get the 10 dollars back ?

Newbie

So spotify took $10 from my paypal and it says its a preapproved payment i didnt plan on renewing spotify is there anyway i could get the 10 dollars back ?

811 Views

0 replies

0 likes

Account
Premium
Security
Subscription
  • 811 Views
  • 0 replies
  • 0 likes

Live syncing of multiple players

Hi, Does anyone know if it's possible to sync two seperate premium accounts so the same songs are playing on both players? A friend who lives in France has a premium account and we wondered if it would nbe possible to have a shared music evening usin...

Newbie

Hi,   Does anyone know if it's possible to sync two seperate premium accounts so the same songs are playing on both players? A friend who lives in France has a premium account and we wondered ...

200 Views

0 replies

0 likes

Premium
  • 200 Views
  • 0 replies
  • 0 likes

Doesn't download songs for offline

Hi,My Spotify recently stopped downloading songs when I mark them to listen to them offline. I reinstalled, cleared cache and did everything I could think of. After reinstall it started downloading, stopped at 3rd song and didn't go further.I have a ...

Newbie

Hi, My Spotify recently stopped downloading songs when I mark them to listen to them offline. I reinstalled, cleared cache and did everything I could think of. After reinstall it started downloading...

cohd

Newbie

241 Views

1 replies

0 likes

Other
Premium
  • 241 Views
  • 1 replies
  • 0 likes

Getting ripped off by spotify, family package

I used to live in Germany, therefore created my account in Germany and paid from a german bank account. Now I upgraded to spotify premium after I moved to switzerland. I proceeded to upgrade to a family package for my Girlfriend and my dad, both regi...

Casual Listener

I used to live in Germany, therefore created my account in Germany and paid from a german bank account. Now I upgraded to spotify premium after I moved to switzerland. I proceeded to upgrade to a fam...

246 Views

0 replies

0 likes

Premium
Subscription
  • 246 Views
  • 0 replies
  • 0 likes

Cannot change country, and login no longer works

Hi, I am located in Canada, but Spotify is not allowing me to change my country setting from US to Canada. My login to Spotify no longer works because it thinks I have been "travelling". Please update my account setting to Canada. My username is susa...

Newbie

Hi,    I am located in Canada, but Spotify is not allowing me to change my country setting from US to Canada.    My login to Spotify no longer works because it thinks I have b...

171 Views

0 replies

0 likes

Account
Login
  • 171 Views
  • 0 replies
  • 0 likes

So I just upgraded to Premium...

And the Windows app won't let me stream high quality files. Says I need to upgrade. Which I've already done as appears in my account settings. And I can't find the email to the customer service anywhere. I'm annoyed. I'm officially annoyed. Annoyed a...

Casual Listener

And the Windows app won't let me stream high quality files. Says I need to upgrade. Which I've already done as appears in my account settings. And I can't find the email to the customer service ...

Ox1

Roadie

364 Views

2 replies

0 likes

Premium
  • 364 Views
  • 2 replies
  • 0 likes

Hacked account

Hi!I just found out that my account has been hacked when I listened to music and it suddenly was interrupted when someone else logged in. Checked my profile and someone had changed my email adress and of course password. I could still login via Faceb...

Newbie

Hi! I just found out that my account has been hacked when I listened to music and it suddenly was interrupted when someone else logged in. Checked my profile and someone had changed my email adress ...

jean3601

Community Legend

329 Views

1 replies

0 likes

Account
Other
  • 329 Views
  • 1 replies
  • 0 likes

I cancelled my 30 free trial subscription, but it still charged me

I applied for a 30 free subscription trial, and it ends today, but I cancelled it last night, and it still charged me. I even got the email confirmation that it was cancelled

Newbie

I applied for a 30 free subscription trial, and it ends today, but I cancelled it last night, and it still charged me. I even got the email confirmation that it was cancelled

Ox1

Roadie

221 Views

1 replies

0 likes

  • 221 Views
  • 1 replies
  • 0 likes

Erro no pagamento

Preciso de ajuda urgente. O site não tava corfirmando minha assinatura, acabei passando mais de 50x no meu cartão. Preciso URGENTE porque tenho que viajar e não posso exceder o limite do meu cartão.

Casual Listener

Preciso de ajuda urgente. O site não tava corfirmando minha assinatura, acabei passando mais de 50x no meu cartão. Preciso URGENTE porque tenho que viajar e não posso exceder o limite do meu cartão.

314 Views

0 replies

0 likes

Account
Other
Premium
Security
Unlimited
  • 314 Views
  • 0 replies
  • 0 likes

Updates From People/Playlists I'm Not Following

I continuously get updates about a specific user adding songs to their playlists despite not having followed either the user or any of the playlists I'm being notified about. I'm stumped as to how I can make this stop.

Newbie

I continuously get updates about a specific user adding songs to their playlists despite not having followed either the user or any of the playlists I'm being notified about. I'm stumped as to how I ...

162 Views

0 replies

0 likes

Account
  • 162 Views
  • 0 replies
  • 0 likes