Announcements

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Menelaos_f
  • Casual Listener
  • 168168 Views
  • 689 replies
  • 56 likes
  • Account
  • 168168 Views
  • 689 replies
  • 56 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1088958 Views
  • 118 replies
  • 104 likes
  • Account
  • 1088958 Views
  • 118 replies
  • 104 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Pawtz
  • Newbie
  • 51670 Views
  • 57 replies
  • 8 likes
  • Account
    Login
    Premium
  • 51670 Views
  • 57 replies
  • 8 likes

Account sembra non esistere più

PlanFree/PremiumCountryItalyDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country Italy Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Ste7774
  • Casual Listener
  • 258 Views
  • 2 replies
  • 0 likes
  • Account
  • 258 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify randomly playing song

When I am listening to spotify (premium) on pc all is ok, except for when Spotify will either randomly just decide to play whatever music it wants to out of the blue when I haven't even touched it for like an hour, or even worse than that Spotify has...

  • Casual Listener
  •   When I am listening to spotify (premium) on pc all is ok, except for when Spotify will either randomly just decide to play whatever music it wants to out of the blue when I haven't even touch...
  • pyrobunny
  • Casual Listener
  • 10728 Views
  • 17 replies
  • 2 likes
  • Other
  • 10728 Views
  • 17 replies
  • 2 likes

Solved!! Changing my Email

PlanPremiumCountryUruguay DeviceMacbook Pro late 2017Operating SystemmacOS 10.14.4 My Question or IssueHi, i have an email account connected to my spotify account that i no longer use, now i want to change it but i can't, and if i try to contact the ...

  • Casual Listener
  • Plan Premium Country Uruguay   Device Macbook Pro late 2017 Operating System macOS 10.14.4   My Question or Issue Hi, i have an email account connected to my spotify account that...
  • Brunvc
  • Casual Listener
  • 470 Views
  • 6 replies
  • 0 likes
  • Account
    Login
  • 470 Views
  • 6 replies
  • 0 likes

Solved!! Why won't any music play on my account?

Plan FreeCountry USADeviceComputerOperating SystemWindows 10 My Question or IssueWhy won't any music play on my account? No matter what I try to play, it won't play ANYTHING. I am using the webbrowser and do not have the app downloaded.

  • Casual Listener
  • Plan  Free Country  USA Device Computer Operating System Windows 10   My Question or Issue Why won't any music play on my account? No matter what I try to play, it won't play...
  • Abbi89
  • Casual Listener
  • 471 Views
  • 2 replies
  • 1 likes
  • Account
  • 471 Views
  • 2 replies
  • 1 likes

Solved!! Account Login with a new email

I was using a Spotify Premium account through a family share plan. The email that was associated with my account on the family premium plan was deleted and I no longer use that email. I did not have the chance to update my new email on the family pla...

  • Casual Listener
  • I was using a Spotify Premium account through a family share plan. The email that was associated with my account on the family premium plan was deleted and I no longer use that email. I did not have ...
  • J-Bayudang
  • Composer
  • 984 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
  • 984 Views
  • 5 replies
  • 0 likes

Android Update - Logging issue - uninstall - Unsync playlist

Plan :Premium Country :France Device :LG G6 Operating SystemAndroid 8.0 My Issue : Hi Folks, It's about 1 month I've been experciencing serious problems of logging in each time I update Spotify under Android.After updating, I try to run Spotify but i...

  • Newbie
  • Plan : Premium   Country  : France   Device : LG G6    Operating System Android 8.0   My Issue :   Hi Folks,    It's about 1 month I've be...
  • J-Bayudang
  • Composer
  • 482 Views
  • 2 replies
  • 1 likes
  • Login
  • 482 Views
  • 2 replies
  • 1 likes

Solved!! Cant login to old account

PlanFreeCountryMalaysiaDeviceHuawei Nova 2i My Question or Issuei've made a free account last year around june or july and i didnt really use it. Recently i tried logging in to that account again and it tells me that my email is "not associated with ...

  • Newbie
  • Plan Free Country Malaysia Device Huawei Nova 2i   My Question or Issue i've made a free account last year around june or july and i didnt really use it. Recently i tried logging in to t...
  • Jose_M
  • Spotify Star
  • 778 Views
  • 1 replies
  • 1 likes
  • Account
    Free
    Login
  • 778 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution My account was hacked!

Premium account Taiwanese user Device (Nokia 8.1) Operating System (Android) My Question or Issue I changed my password few weeks ago since I found that there are some strang songs(which I have naver listened yo) in my playlist. But I had no clue whe...

  • Casual Listener
  • Premium account Taiwanese user   Device (Nokia 8.1) Operating System (Android)   My Question or Issue I changed my password few weeks ago since I found that there are some...
  • J-Bayudang
  • Composer
  • 2967 Views
  • 9 replies
  • 0 likes
  • Account
    Premium
    Security
  • 2967 Views
  • 9 replies
  • 0 likes

Solved!! Data Requests

Is there a limit on how many times I can request my data via privacy settings? I want to track my listening and it appears this is the only way I can get a record of tracks listened to over a period of time. Thanks.

  • Casual Listener
  • Is there a limit on how many times I can request my data via privacy settings?   I want to track my listening and it appears this is the only way I can get a record of tracks listened to over ...
  • Billy-J
  • Spotify Star
  • 4643 Views
  • 3 replies
  • 1 likes
  • Account
  • 4643 Views
  • 3 replies
  • 1 likes

Solved!!Superuser Contribution E-mail phishing

Plan Free Country Brazil Device Samsung Galaxy S7 Operating System Windows 7 My Question or Issue Today I got an e-mail which appeared to be true, telling me to update my password due to suspicious activity. I'll attach the e-mail and paste the link ...

  • Casual Listener
  • Plan Free Country Brazil Device Samsung Galaxy S7 Operating System Windows 7   My Question or Issue   Today I got an e-mail which appeared to be true, telling me to up...
  • soldade
  • Casual Listener
  • 18345 Views
  • 7 replies
  • 0 likes
  • Account
    Security
  • 18345 Views
  • 7 replies
  • 0 likes

Solved!! Facebook-linked profile showing as numbers

I have a Spotify Premium account linked to my Facebook account. When I log in on the Windows client, my profile is showing as a numbered username, rather than linking my name and profile picture from Facebook. Based on posts I've seen about other peo...

  • Visitor
  • I have a Spotify Premium account linked to my Facebook account. When I log in on the Windows client, my profile is showing as a numbered username, rather than linking my name and profile picture from...
  • OneByBoo
  • Community Legend
  • 755 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Premium
  • 755 Views
  • 3 replies
  • 0 likes

Solved!! Spotify cannot verify my mail, cannot give me new password, there is a loop here

PlanI use Family Share PlanCountryTurkeyDevicePC - LG K10Operating SystemWindows 10 & Android My Question or IssueIn time, I created my spotify account with Facebook profile. But I deleted my facebook profile yesterday. Today, I wanted to login spoti...

  • Visitor
  • Plan I use Family Share Plan Country Turkey Device PC - LG K10 Operating System Windows 10 & Android   My Question or Issue In time, I created my spotify account with Facebook prof...
  • J-Bayudang
  • Composer
  • 1853 Views
  • 5 replies
  • 0 likes
  • Account
    Login
  • 1853 Views
  • 5 replies
  • 0 likes

Logged into my account today, all my playlists were gone and replaced by Turkish music

PlanFree/PremiumCountryCanadaDeviceComputerOperating SystemWindows 10 My Question or Issue Logged into spotify today, all my playlists were wiped. Instead I found turkish playlists filled with turklist music. I was still able to find and save two of ...

  • Casual Listener
  • Plan Free/Premium Country Canada Device Computer Operating System Windows 10   My Question or Issue   Logged into spotify today, all my playlists were wiped. Instead I found turk...
  • Jᴀᴄᴋ
  • Roadie
  • 408 Views
  • 1 replies
  • 0 likes
  • Premium
    Security
  • 408 Views
  • 1 replies
  • 0 likes

Somebody hacked Spotify!!

PlanPremiumCountryPolandIm using only Android Devices and Windows.My Question or IssueFrom between march and aprill someone hacked into my account and constantly listening to Italian Rap from iPhone dewice. I know that u have problems with security, ...

  • Casual Listener
  • Plan Premium Country Poland Im using only Android Devices and Windows. My Question or Issue From between march and aprill someone hacked into my account and constantly listening to Italian Rap ...
  • J-Bayudang
  • Composer
  • 583 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Security
  • 583 Views
  • 3 replies
  • 0 likes

Cancel credit card to stop charging me

PlanPremiumCountryHong KongDeviceiPhone XOperating SystemiOS 12.3 My Question or IssueThis is my newly created account since my previous account was automatically logged out during IOS update and I couldn't get back my previous account (I have tried ...

  • Visitor
  • Plan Premium Country Hong Kong Device iPhone X Operating System iOS 12.3   My Question or Issue This is my newly created account since my previous account was automatically logged out ...
  • J-Bayudang
  • Composer
  • 542 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 542 Views
  • 2 replies
  • 0 likes

Building Spotify followers/listeners & pre-release tracks

I recently uploaded analbum through Distrokid and set a pre release date in the hope of being able to submit a track for Spotify playlists but I never had the option to do that, I just recieved an email saying my album was live on Spotify, can anyone...

  • Gig Goer
  • I recently uploaded analbum through Distrokid and set a pre release date in the hope of being able to submit a track for Spotify playlists but I never had the option to do that, I just recieved an em...
  • J-Bayudang
  • Composer
  • 935 Views
  • 2 replies
  • 0 likes
  • Account
  • 935 Views
  • 2 replies
  • 0 likes

Superuser Contribution Legit mail from Spotify?

Hi! so I got these mails from Spotify and I wonder if they’re legit or not, cause to me they look legit in a way, but still isn’t sure,and I haven’t seen any warning on spotify’s fb about fake mails. The email was sent by *snip*

  • Casual Listener
  • Hi!   so I got these mails from Spotify and I wonder if they’re legit or not, cause to me they look legit in a way, but still isn’t sure,and I haven’t seen any warning on spotify’s fb about fa...
  • Daisy
  • Spotify Legend
  • 446 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Security
  • 446 Views
  • 1 replies
  • 0 likes

Podcast does not connect with Account

PlanFreeCountryGermanyDeviceComputerOperating SystemWindows 10 My Question or IssueI uploaded my podcast on a publisher website which automatically posts my podcasts on Spotify. The problem is: Now the podcast is not linked to my profile. Is there an...

  • Newbie
  • Plan Free Country Germany Device Computer Operating System Windows 10   My Question or Issue I uploaded my podcast on a publisher website which automatically posts my podcasts on Spoti...
  • OneByBoo
  • Community Legend
  • 819 Views
  • 1 replies
  • 0 likes
  • Account
  • 819 Views
  • 1 replies
  • 0 likes

I can not login to my account?

PlanPremiumCountryUnited States My Question or IssueMy spotify account randomly logged me out on both my Iphone and laptop, and I have since been unable to log back in. It says my password is incorrect, and when I tried to change it through my email ...

  • Regular
  • Plan Premium Country United States   My Question or Issue My spotify account randomly logged me out on both my Iphone and laptop, and I have since been unable to log back in.  It says...
  • Billy-J
  • Spotify Star
  • 1467 Views
  • 4 replies
  • 1 likes
  • Account
    Login
    Premium
  • 1467 Views
  • 4 replies
  • 1 likes

Solved!! Why am I ineligible for "3 months of Premium for $14.99"?

I received an email advertising this deal. Looking at the terms, it states "This Re-Engagement Offer is limited to those users who subscribed to the Premium or Unlimited service before the date shown in the offer. If you subscribed to the Premium or ...

  • Casual Listener
  • I received an email advertising this deal. Looking at the terms, it states   "This Re-Engagement Offer is limited to those users who subscribed to the Premium or Unlimited service before the d...
  • OneByBoo
  • Community Legend
  • 2073 Views
  • 3 replies
  • 0 likes
  • Premium
  • 2073 Views
  • 3 replies
  • 0 likes

Env: prod