Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
ribezaz
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Hi, this is my third topic about this. Please help me, i don't have any login info for my premium account, the only info i have is the credit card info used on the payment. IT"S A SHAME THAT A SERVICE LIKE THIS CAN BE SO UNFRIENDLY. These are links f...
Hello, I cannot pay with paypal or either my card, but i do have money on both and my card working perfectly on other shops. Im on free but want to upgrade to premium. It says like this "Hoppsan! Det verkar som att din betaltjänst har en dålig dag. O...
Hello, I saw a sold for Spotify Premium (0,99€/3 months) so I decided to pay for it. But there is a problem : when I paid for the premium, I paid only for one month (10€) and not the promotion. Can someone help me please ? Roman
my credit card has been cloned, I am waiting for the new plastic but it hasn´t arrived, I need more time to pay the subscription, do you have any phone numbers???
I have been charged 3 times this past week and there is no phone number to speek with someone at Spotify?
hi there i just wanted to ask something if i pay for premium will i have to pay usd or can i pay aud money that is where i am from coz i am from Australia and us money is alot more here thanks
i 'signed up' for a premium account tonight, but was merely given someone else's pre-existing account. i have no idea who this person is, or how i ended up with it. and now i can't cancel the subscription because i don't know the password! desperate ...
Hi to all. I´m a premium user for a long time and now i can´t access to my account. Since this morning, I write my username and my password. The aplication seems to start but in a couple of seconds it gets back to the login page. I have tried everyth...
Hey, so when I first signed up for spotify I gave my gmail address. Afterward however, i believe i heard that Spotify offers student rates. I tried just switching my email to my .edu email, but that didn't seem to change my rate. Am I correct in thin...
For example if I use the 1 month trial now and the next day I am going to buy the 3 months for 0.99$. Do the 3 month trials start after the 1 month trial or do I have then actually two times premium at the same time?
Hi,It's been a few weeks and I still don't have a Discover Weekly playlist on any of my devices. Any way to get this? Thanks
Hi, I've been trying to purchase an e-gift card but when I click the proceed button it clears the form of all the details I've entered. I'm not sure if the purchase has completed or not? Cheers.
I had a spotify premium account for over a year now I was being charged through my phone service provider (Sprint). One day I get on Spotify and I am no longer premium? What happened?I signed back up for a student premium account that day. After two ...
Es la segunda ves que me registo se supone que estab la suscripcion de 3 meses por 99 pesos y me cobraron los 99 por un mes, si es asi quiero que me regresen el dinero y cancelen la suscripciom porque aparte ni me ha llegado mi correo e intente entra...
Hi, I always login with my facebook account but I don't want to use my facebook account anymore I would like to login with my gmail account instead. How can I change this?? Thank you so much! Jiska
I am very upset because I cancelled my premium spirit account on November 25 and was charged again on November 27. I cannot afford this service anymore my husband lost his job and I need the money that you overcharged me to be refunded ASAP please an...
Hey, I came across this problem when trying upgrade with my mastercard. "Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another payment method." My details are absolutely correc...
My premium account does not show up on my new phone. Old phone broke, got a new one. When I log in only the free version is accessed. When I try to get premium it asks me to pay? Please help. Life isn't the same without music.
Hello, I set up my premium account when in UK, I have now moved to Kuwait, the premium access is ok on my iPhone and iPad. I recently bought a ONKYO (with updated firmware) receiver that can allgedly access Spotify when networked. When I try to log i...
I bought Spotify premium, with the student discount, on my sisters phone. I did not know she was logged in on her phone to her account, so I canceled the subscription but now I cannot buy it on my account because "This student Id is associated with a...