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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

76486 Views

28 replies

0 likes

  • 76486 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

94325 Views

9 replies

2 likes

Account
Login
  • 94325 Views
  • 9 replies
  • 2 likes

Two accounts

Hi! I hope someone can help me out. The thing is that I have two accounts on Spotify, one with premium service and I was wondering if I can move the premium service to one another. Thanks!

Newbie

Hi! I hope someone can help me out. The thing is that I have two accounts on Spotify, one with premium service and I was wondering if I can move the premium service to one another.    Tha...

Ox1

Roadie

233 Views

1 replies

0 likes

Account
Other
Premium
Subscription
  • 233 Views
  • 1 replies
  • 0 likes

Spotify error code 6, nothing works

hey all,I'm getting a problem every time I load up spoitfy it just comes up with I've tried uninstalling but every time it says the program is still running and it refuses to close in task manager, or using the TASKILL command in cmd. I can only unin...

Newbie

hey all, I'm getting a problem every time I load up spoitfy it just comes up with   I've tried uninstalling but every time it says the program is still running and it refuses to close in t...

281 Views

0 replies

0 likes

Account
  • 281 Views
  • 0 replies
  • 0 likes

Solved!! 2 weeks later. Nothing from Spotify.

I am having an issue the comes from removing Spotify from your facebook account.I have searched multiple posts throughout the forum which all lead the to customer help button.I have sent in a contact request on day 1 day 2 and day 6.I haven't heard a...

Regular

I am having an issue the comes from removing Spotify from your facebook account. I have searched multiple posts throughout the forum which all lead the to customer help button. I have sent in a...

Dbcaliman

Regular

1852 Views

15 replies

0 likes

Subscription
  • 1852 Views
  • 15 replies
  • 0 likes

I don't receive the e-mail to create a spotify password

Hello everyone, I always loggin with facebook, but I would like to have a specific spotify password. So I do the request to receive the e-mail permitting the creation of the password, but no matter how many times I do it, I never receive it. Why ? Wh...

Casual Listener

Hello everyone,   I always loggin with facebook, but I would like to have a specific spotify password. So I do the request to receive the e-mail permitting the creation of the password, b...

1129912899

Casual Listener

297 Views

2 replies

0 likes

Account
Login
  • 297 Views
  • 2 replies
  • 0 likes

Rogers Spotify premium account problem

I was using the spotify 7 day trial prior to getting the rogers share everything plan and registering to get the 24 months free premium offer. The 7 days expired, but my account went back to the free version. My username is correct and matches whats ...

Newbie

I was using the spotify 7 day trial prior to getting the rogers share everything plan and registering to get the 24 months free premium offer. The 7 days expired, but my account went back to the free...

Glennf

Newbie

1241 Views

2 replies

0 likes

Account
Premium
Subscription
  • 1241 Views
  • 2 replies
  • 0 likes

Spotify Always Uses Facebook Acc. to Log-In, Instead of new Acc. with Email.

So, having made the decision to deactivate my Facebook account, I am not able to use Spotify. I created a new account, added the premium to that new account and now when I try to log in with my new account, spotify continues to choose the fb log-in i...

Newbie

So,   having made the decision to deactivate my Facebook account, I am not able to use Spotify.  I created a new account, added the premium to that new account and now when I try to log i...

216 Views

0 replies

0 likes

Account
  • 216 Views
  • 0 replies
  • 0 likes

I had the student discount for $4 and now being charged $12.99

I subscribed with my student id number and got the discount and it said I would pay $4 a month and now I pay 12.99 how do I contact them to refund me

Casual Listener

I subscribed with my student id number and got the discount and it said I would pay $4 a month and now I pay 12.99 how do I contact them to refund me

Ox1

Roadie

312 Views

3 replies

0 likes

Subscription
  • 312 Views
  • 3 replies
  • 0 likes

Vodafone free premium service

Updated and click on link sent by Vodafone it accepted it for a few days and reverted back to standard free. ? Why.

Casual Listener

Updated and click on link sent by Vodafone it accepted it for a few days and reverted back to standard free. ? Why.

Ox1

Roadie

442 Views

3 replies

0 likes

Premium
Security
  • 442 Views
  • 3 replies
  • 0 likes

Spotify Student Account

I am trying to change my subscription from the normal premium and get the student account. I filled out the student information but it would not verify my information. How can I make this switch? I cancelled my premium account so that I could start f...

Newbie

I am trying to change my subscription from the normal premium and get the student account. I filled out the student information but it would not verify my information. How can I make this switch? I c...

174 Views

0 replies

0 likes

Account
Premium
Subscription
  • 174 Views
  • 0 replies
  • 0 likes

How do I get my full name and picture to show on my profile, instead of just a username?

How do I get my full name and picture to show on my profile, instead of just a username? I signed up for a free account awhile ago, but recently upgraded to premium and linked it to Facebook. However I'm still seeing a username (with no spaces) and a...

Newbie

How do I get my full name and picture to show on my profile, instead of just a username? I signed up for a free account awhile ago, but recently upgraded to premium and linked it to Facebook. However...

meahtenoha

Spotify

1189 Views

1 replies

0 likes

  • 1189 Views
  • 1 replies
  • 0 likes

can't upgrade to premium.

I have tried to upgrade 3 times in the last week and using PayPal as my payment method.. I have tried it through the android app. I already tried logging and out and reinstalling. I also tried to upgrade online on my laptop. After inputting my paypal...

Newbie

I have tried to upgrade 3 times in the last week and using PayPal as my payment method.. I have tried it through the android app. I already tried logging and out and reinstalling. I also tried to upg...

meahtenoha

Spotify

282 Views

1 replies

0 likes

Subscription
  • 282 Views
  • 1 replies
  • 0 likes

Solved!! HACKED PLEASE HELP

Somebody has deleted all my playlists. They were very dear to me and I am almost crying.. I restored some of them but the list had a limit so i could only save some. https://www.spotify.com/se/account/recover-playlists/ So are they lost forever? Why ...

Regular

Somebody has deleted all my playlists. They were very dear to me and I am almost crying.. I restored some of them but the list had a limit so i could only save some. https://www.spotify.com/se/a...

ostmaster

Regular

631 Views

3 replies

0 likes

Security
  • 631 Views
  • 3 replies
  • 0 likes

Spotify took money from my account when I already cancelled my subscription

Hi Spotify, I cancelled my premium subscription the other day but yet you still took 9.99 euro out of my account on Friday 13th. and still says my account is premium, even though I definitley unsubscribed because I gave the reason for needing to save...

Newbie

Hi Spotify,    I cancelled my premium subscription the other day  but yet you still took 9.99 euro out of my account on Friday 13th. and still says my account is premium, even though...

Ox1

Roadie

390 Views

1 replies

0 likes

Premium
Subscription
  • 390 Views
  • 1 replies
  • 0 likes

SPOTIFY STOLE MY MONEY! TWICE AND DIDNT STILL DIDNT DELIVER PREMIUM

I proceeded to try and get the student discount and it said it didnt recognize the school even though it was there. So I tried to do it again. It charged me twice and still didnt give me a premium account!

Newbie

I proceeded to try and get the student discount and it said it didnt recognize the school even though it was there. So I tried to do it again. It charged me twice and still didnt give me a premium ac...

Ox1

Roadie

336 Views

1 replies

0 likes

Subscription
  • 336 Views
  • 1 replies
  • 0 likes

Premium

HELP! I'm trying to cancel my Spotify premium free trial but I'm not sure how!!!! help!!!!!!!!

Casual Listener

HELP! I'm trying to cancel my Spotify premium free trial but I'm not sure how!!!! help!!!!!!!!

Ox1

Roadie

292 Views

2 replies

0 likes

Premium
  • 292 Views
  • 2 replies
  • 0 likes

Spotify NOT responding to my fraudulent charge

Sup everyone, god knows who has been using my credit card for their premium charge and I want it stopped. I've contacted spotify thru their contact form a few times already. They haven't replied. help...

Newbie

Sup everyone, god knows who has been using my credit card for their premium charge and I want it stopped.   I've contacted spotify thru their contact form a few times already.   Th...

Ox1

Roadie

230 Views

1 replies

0 likes

Security
Subscription
  • 230 Views
  • 1 replies
  • 0 likes

Spotify won't let me buy premium

I use the iPhone app and I tried the free trial for a week. When that canceled, I wanted to buy premium but every time I tap on " Get Premium " nothing loads. It stays on the same page I'm already on and I was going to buy from the website but I want...

Newbie

I use the iPhone app and I tried the free trial for a week. When that canceled, I wanted to buy premium but every time I tap on " Get Premium " nothing loads. It stays on the same page I'm already on...

jean3601

Community Legend

700 Views

1 replies

0 likes

Subscription
  • 700 Views
  • 1 replies
  • 0 likes

Re: [iOS] Offline album art not showing

Okay Spotify I am ready to leave the Premium. My trouble is I can not find where to unsubscribe. When I first went the Premium route I was happy I was able to listen off line to my music. The next time I wanted to enjoy my music again I keep getting ...

Newbie

Okay Spotify I am ready to leave the Premium. My trouble is I can not find where to unsubscribe. When I first went the Premium route I was happy I was able to listen off line to my music. The next ti...

jean3601

Community Legend

259 Views

1 replies

0 likes

  • 259 Views
  • 1 replies
  • 0 likes

you can not use Spotify more then 14 days in

you can not use Spotify more then 14 days in Another country. But i am in My country and i cant log in at Spotify.

Newbie

you can not use Spotify more then 14 days in Another country. But i am in My country and i cant log in at Spotify.

jean3601

Community Legend

467 Views

6 replies

0 likes

Account
  • 467 Views
  • 6 replies
  • 0 likes

I can`t use my Spotify

Spotify thinks I'm abroad, but I am not. I can`t change my country either. Someone can help me! When I login in my Spotify on iPhone, it say "you can only use Spotify abroad for 14 days" What`s happening?

Newbie

Spotify thinks I'm abroad, but I am not. I can`t change my country either. Someone can help me!  When I login in my Spotify on iPhone, it say "you can only use Spotify abroad for 14 days" Wh...

brian4lynn

Casual Listener

634 Views

3 replies

0 likes

  • 634 Views
  • 3 replies
  • 0 likes