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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 4532 Views
  • 1 replies
  • 9 likes
  • Security
  • 4532 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ryankewley
  • Newbie
  • 464398 Views
  • 976 replies
  • 111 likes
  • Account
  • 464398 Views
  • 976 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1205366 Views
  • 119 replies
  • 117 likes
  • Account
  • 1205366 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 113066 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 113066 Views
  • 72 replies
  • 12 likes

Student Discount

I was charged 4.99 on my card mid way through the process i had canceled since my phone had died but my subscription is still free and it charged me 4.99 so i dont understand why am i still getting charged when i still dont have premium next steps??

  • Newbie
  • I was charged 4.99 on my card mid way through the process i had canceled since my phone had died but my subscription is still free and it charged me 4.99 so i dont understand why am i still getting c...
  • MattSuda
  • Spotify Star
  • 216 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 216 Views
  • 1 replies
  • 0 likes

Spotify Account Disabled

Hello spotify team,*THIS IS POSTED FROM A NEW ACCOUNT*Recently, I have issued a few chargebacks from my bank account, but I have not meant to issued a chargeback onto my spotify payment from a long time ago, therefore this had lead the spotify team d...

  • Casual Listener
  • Hello spotify team, *THIS IS POSTED FROM A NEW ACCOUNT* Recently, I have issued a few chargebacks from my bank account, but I have not meant to issued a chargeback onto my spotify payment from a lo...
  • bynheung
  • Casual Listener
  • 221 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 221 Views
  • 1 replies
  • 0 likes

Solved!! Cancelling Premium

The Web page won't load after I select reason for wanting to cancel subscription to Premium

  • Newbie
  • The Web page won't load after I select reason for wanting to cancel subscription to Premium
  • MauriceMV
  • Spotify Star
  • 672 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 672 Views
  • 5 replies
  • 0 likes

Delete free account

HiI want to delete my Spotify free account and create another using an email address rather than logging in via Facebook.How do I do this?Cheers

  • Casual Listener
  • Hi I want to delete my Spotify free account and create another using an email address rather than logging in via Facebook. How do I do this? Cheers
  • jean3601
  • Community Legend
  • 245 Views
  • 3 replies
  • 0 likes
  • Account
    Free
  • 245 Views
  • 3 replies
  • 0 likes

I was charged $29.71 and dont have spotify

I want to know why i was charged 29.71 which is no where near any pricing on Spotifys website and why I cant access any music. Spotifys customer service sucks, this is the only way I can contact anyone, in the community forum, really???? Someone bett...

  • Casual Listener
  • I want to know why i was charged 29.71 which is no where near any pricing on Spotifys website and why I cant access any music. Spotifys customer service sucks, this is the only way I can contact anyo...
  • vheisler1
  • Casual Listener
  • 166 Views
  • 1 replies
  • 0 likes
  • Account
  • 166 Views
  • 1 replies
  • 0 likes

Possible move from Google Play to Spotify

Dear Spotify Support,I believe it could be helpful to post a message including the applications and platforms currently integrated with Spotify.At the moment, I am a Google Play user but it's not integrated with MusicXMatch. As far as I know, Spotify...

  • Music Fan
  • Dear Spotify Support, I believe it could be helpful to post a message including the applications and platforms currently integrated with Spotify. At the moment, I am a Google Play user but it's...
  • jean3601
  • Community Legend
  • 286 Views
  • 3 replies
  • 0 likes
  • Account
    Other
  • 286 Views
  • 3 replies
  • 0 likes

Solved!! Lost my Spotify account due to linking a second account on same Facebook

I've been using Spotify for a long time now, recently this "time left" thingy appeared. So, I decided It'd be very smart to create a new Spotify account, search for my Facebook on Spotify and listen to my so beloved playlist which I had on that accou...

  • Casual Listener
  • I've been using Spotify for a long time now, recently this "time left" thingy appeared. So, I decided It'd be very smart to create a new Spotify account, search for my Facebook on Spotify and liste...
  • 2565030789
  • Casual Listener
  • 2961 Views
  • 6 replies
  • 0 likes
  • 2961 Views
  • 6 replies
  • 0 likes

My account is being hacked! Please help, thanks!

My account is being hacked. I could not use my spotify while the hacker is using T_T

Screenshot_2015-11-25-08-59-59.png
  • Newbie
  • My account is being hacked. I could not use my spotify while the hacker is using T_T   
  • Ox1
  • Roadie
  • 225 Views
  • 2 replies
  • 0 likes
  • Security
  • 225 Views
  • 2 replies
  • 0 likes

i use MOL for buying spotify premium.still showing free user

I just load up for a 1 month premium subscription using MOL here in the philippines. My MOL account is already deducted but spotify still showing free and when try to relog and reinstall using app.still showing free user. Any help would be good.thank...

  • Newbie
  • I just load up for a 1 month premium subscription using MOL here in the philippines. My MOL account is already deducted but spotify still showing free and when try to relog and reinstall using app.st...
  • Ox1
  • Roadie
  • 334 Views
  • 2 replies
  • 0 likes
  • Premium
  • 334 Views
  • 2 replies
  • 0 likes

Spotify Family membership

Hi I have just signed up for Spotify Family but do i also have to cancel my normal membership somewhere? Or when signing up for Spotify Family my normal membership is canceled? All the best,Leo

  • Newbie
  • Hi   I have just signed up for Spotify Family but do i also have to cancel my normal membership somewhere? Or when signing up for Spotify Family my normal membership is canceled?  &...
  • Ox1
  • Roadie
  • 212 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 212 Views
  • 1 replies
  • 0 likes

3 Month Premium 0,99 allready payed but no connect

Hello,I have just setup my premium Account for 3 Month and Paypal approved the payment . When I log in and click premium he suggests me to buy Premium and I have no access zu Premium. Why is this?Any Idea?Thank you!Paul

  • Visitor
  • Hello, I have just setup my premium Account for 3 Month and Paypal approved the payment . When I log in and click premium he suggests me to buy Premium and I have no access zu Premium. Why is this? ...
  • Ox1
  • Roadie
  • 269 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 269 Views
  • 1 replies
  • 0 likes

Signing Up for 3 Months - Postal Code Issue

Hey, wanting a response from Spotify staff here. I'm trying to finally sign up for the premium service (want to get that 3 months for $0.99, but when I enter my payment information, it keeps telling me to enter a valid postal code. I'm in Canada, on ...

  • Casual Listener
  • Hey, wanting a response from Spotify staff here.   I'm trying to finally sign up for the premium service (want to get that 3 months for $0.99, but when I enter my payment information, it keeps t...
  • richmodadm
  • Newbie
  • 770 Views
  • 3 replies
  • 0 likes
  • Premium
  • 770 Views
  • 3 replies
  • 0 likes

Solved!! How do I add my family members on Sprint Spotify

I have a premium account through Sprint but am having trouble getting redemption codes for family members premium Spotify

  • Newbie
  • I have a premium account through Sprint but am having trouble getting redemption codes for family members premium Spotify
  • miss_looney
  • Casual Listener
  • 792 Views
  • 2 replies
  • 0 likes
  • 792 Views
  • 2 replies
  • 0 likes

Why cant i charge spotify to my phone bill (sprint)

I loved spotify until now that ive changed my number it wont let me charge it to my sprint accout. Is there a way i can re set my account to have it be re charged to my sprint bill

  • Newbie
  • I loved spotify until now that ive changed my number it wont let me charge it to my sprint accout. Is there a way i can re set my account to have it be re charged to my sprint bill
  • miss_looney
  • Casual Listener
  • 1350 Views
  • 3 replies
  • 0 likes
  • 1350 Views
  • 3 replies
  • 0 likes

Store offline music in SD card

Is the app support SD card, y try to unistall and re_install but still nothing in the SD, y try to delete cache and nothing does the app support this

  • Newbie
  • Is the app support SD card, y try to unistall and re_install but still nothing in the SD, y try to delete cache and nothing does the app support this
  • Rieux75
  • Casual Listener
  • 350 Views
  • 2 replies
  • 0 likes
  • Other
  • 350 Views
  • 2 replies
  • 0 likes

Errors: Error Code 6 and 18

Hi! I'm a user who cannot run the program (it appears "ERROR CODE 6"), and I've tried to uninstall and install again, but now, i can't download (it appears "ERROR CODE 18").If anybody knows how can I do, I would be so glad with him. Thank you!

  • Newbie
  • Hi! I'm a user who cannot run the program (it appears "ERROR CODE 6"), and I've tried to uninstall and install again, but now, i can't download (it appears "ERROR CODE 18"). If anybody knows how can...
  • MauriceMV
  • Spotify Star
  • 270 Views
  • 1 replies
  • 0 likes
  • Account
  • 270 Views
  • 1 replies
  • 0 likes

Changing password

I am trying to change my password but every time I do it says session has expire . Restarted phone and reinstalled. I am getting pisssd !!!! This should not be so darn hard to change your darn password

  • Casual Listener
  • I am trying to change my password but every time I do it says session has expire . Restarted phone and reinstalled. I am getting pisssd !!!! This should not be so darn hard to change your darn passwo...
  • Frecklez45
  • Casual Listener
  • 186 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 186 Views
  • 2 replies
  • 0 likes

still being charged

I have cancelled premium with Spotify as I now get it included with my Vodafone bill but i am still being charged on my credit card after cancelling. Help!

  • Newbie
  • I have cancelled premium with Spotify as I now get it included with my Vodafone bill but i am still being charged on my credit card after cancelling. Help!
  • jean3601
  • Community Legend
  • 143 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 143 Views
  • 1 replies
  • 0 likes

Moved countries

I have moved from the US to Brazil. I no longer have my bank account in the US and would like to change my country. I have lived overseas before, and it was always easy to change my country. But now, it won't let me. It will let me change my payment ...

  • Casual Listener
  • I have moved from the US to Brazil. I no longer have my bank account in the US and would like to change my country. I have lived overseas before, and it was always easy to change my country. But now,...
  • jean3601
  • Community Legend
  • 242 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 242 Views
  • 1 replies
  • 0 likes

Solved!! Account hacked

Please can you help - my account appears to have been hacked and hijacked by another user. I have managed to login to this page via facebook login, but the email address, postcode and password that are now associated with this account are not mine. T...

  • Casual Listener
  • Please can you help - my account appears to have been hacked and hijacked by another user. I have managed to login to this page via facebook login, but the email address, postcode and password that a...
  • jean3601
  • Community Legend
  • 88238 Views
  • 119 replies
  • 26 likes
  • 88238 Views
  • 119 replies
  • 26 likes