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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • chukos
  • Newbie
  • 166625 Views
  • 180 replies
  • 13 likes
  • Account
    Free
  • 166625 Views
  • 180 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Music Fan
  • 11211 Views
  • 6 replies
  • 11 likes
  • Security
  • 11211 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 514279 Views
  • 986 replies
  • 112 likes
  • Account
  • 514279 Views
  • 986 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 125634 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 125634 Views
  • 74 replies
  • 12 likes

Change Country

Dear Community,I am desperately searching for a solution to my problem. My family and I moved a few months ago from Switzerland to Denmark. We live all in the same house. My brother already had a premium account and his laptop is also from Switzerlan...

  • Newbie
  • Dear Community, I am desperately searching for a solution to my problem. My family and I moved a few months ago from Switzerland to Denmark. We live all in the same house. My brother already ha...
  • Steph_B
  • Roadie
  • 193 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
    Subscription
  • 193 Views
  • 1 replies
  • 0 likes

Como cambio mi cuenta facebook

Com vincular mi cuenta nueva de Facebook y quitó la que estaba vinculada a mi cuenta de spotify?

  • Newbie
  • Com vincular mi cuenta nueva de Facebook y quitó la que estaba vinculada a mi cuenta de spotify?
  • Steph_B
  • Roadie
  • 169 Views
  • 1 replies
  • 0 likes
  • Account
  • 169 Views
  • 1 replies
  • 0 likes

Incorrect Email Address in Profile - Cant get Password Reset Email

I made an error when I set up my Spotify and incorrectly set up a gmail alias for my email address. Now I can't remember my password and I can't get any email password rest links. Help? Thanks.

  • Newbie
  • I made an error when I set up my Spotify and incorrectly set up a gmail alias for my email address. Now I can't remember my password and I can't get any email password rest links.   Help? &nb...
  • Steph_B
  • Roadie
  • 312 Views
  • 1 replies
  • 0 likes
  • Login
  • 312 Views
  • 1 replies
  • 0 likes

Premium subscription but now showing free

I have a premium subscription which is confirmed by my account details. But all I am getting is Spotify Free! I have logged out and uninstalled spotify and reinstalled it on my desk top. It is also on my ipod touch and recently on my work PC. Help!!!...

  • Newbie
  • I have a premium subscription which is confirmed by my account details. But all I am getting is Spotify Free! I have logged out and uninstalled spotify and reinstalled it on my desk top. It is also o...
  • Steph_B
  • Roadie
  • 178 Views
  • 1 replies
  • 0 likes
  • Other
  • 178 Views
  • 1 replies
  • 0 likes

Not eligible for offer?

I previously attempted to subscribe to Spotify premium on the basis of an offer which I didn't receive, so I cancelled the premium. The reason given to me by support was that the e-mail I received from Spotify with the offer I was subscribing for was...

  • Casual Listener
  • I previously attempted to subscribe to Spotify premium on the basis of an offer which I didn't receive, so I cancelled the premium. The reason given to me by support was that the e-mail I received fr...
  • skirty_007
  • Casual Listener
  • 393 Views
  • 2 replies
  • 0 likes
  • Premium
  • 393 Views
  • 2 replies
  • 0 likes

3 months for $0.99 on iOS?

Is there a way to buy the offer using money on my iphone? 

  • Newbie
  • Is there a way to buy the offer using money on my iphone? 
  • Steph_B
  • Roadie
  • 168 Views
  • 1 replies
  • 0 likes
  • Premium
  • 168 Views
  • 1 replies
  • 0 likes

Spotify Sudent Account

I have a spotify student account and I have been getting charged 4.99 a month for almost a year now. For some reason I got charged 9.99 this month and need to figure out why they are suddenly charging me a different amount. I am stil a student.

  • Newbie
  • I have a spotify student account and I have been getting charged 4.99 a month for almost a year now. For some reason I got charged 9.99 this month and need to figure out why they are suddenly ch...
  • Nico
  • Community Legend
  • 225 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 225 Views
  • 1 replies
  • 0 likes

Charged twice for premium despite using only the free version

I do not have premium capabilities because I have not upgraded to them. That did not stop spotify from charging my credit card twice for a service I do not have, nor want. I sent two emails and am awaiting reply. I am more than dismayed that there is...

  • Visitor
  • I do not have premium capabilities because I have not upgraded to them. That did not stop spotify from charging my credit card twice for a service I do not have, nor want. I sent two emails and am aw...
  • Steph_B
  • Roadie
  • 149 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 149 Views
  • 1 replies
  • 0 likes

The App plays a similar, but wrong Song from Playlist

I added a song (Udit Narayan - Yaara yaara) from local device on one of my spotify playlist on spotify desktop version.The song "yaara yaara" is not availible in the german spotify version. if I play this on desktop, all works. if I play the playlist...

  • Casual Listener
  • I added a song (Udit Narayan - Yaara yaara) from local device on one of my spotify playlist on spotify desktop version.The song "yaara yaara" is not availible in the german spotify version. if I play...
  • 1121915376
  • Casual Listener
  • 185 Views
  • 1 replies
  • 0 likes
  • Other
  • 185 Views
  • 1 replies
  • 0 likes

Deleted "explore" playlists

Before, I lwas unable to find a few songs that I listened to in the U.S since changing my account. Now, an entire Spotify-created playlist, 'Religious/Christian' has been deleted. I am not longer able to find this collection nor am I able to search n...

  • Casual Listener
  • Before, I lwas unable to find a few songs that I listened to in the U.S since changing my account. Now, an entire Spotify-created playlist, 'Religious/Christian' has been deleted. I am not longer abl...
  • aherron
  • Casual Listener
  • 271 Views
  • 2 replies
  • 0 likes
  • Other
    Premium
  • 271 Views
  • 2 replies
  • 0 likes

adding family members to premium

I was wondering how to add my iPad and other iPhone to the account

  • Newbie
  • I was wondering how to add my iPad and other iPhone to the account
  • jonasherdegen
  • Community Legend
  • 174 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 174 Views
  • 1 replies
  • 0 likes

Canceled Spotify, Still Charged

I canceled my spotify premium subscription, but I was still charged, what do I do?

  • Casual Listener
  • I canceled my spotify premium subscription, but I was still charged, what do I do?
  • jrenniesll
  • Newbie
  • 1609 Views
  • 14 replies
  • 0 likes
  • 1609 Views
  • 14 replies
  • 0 likes

quitting spotify free - your marketing/ads are inappropriate

I have moved around in here to figure out where to give feedback and can't find it, so I realize this may not be the place for this, but hoping some of this may get some feedback to Spotify itself. I listen to Spotify for hours at work. I don't mind ...

  • Newbie
  • I have moved around in here to figure out where to give feedback and can't find it, so I realize this may not be the place for this, but hoping some of this may get some feedback to Spotify itself.&n...
  • thegrandchicken
  • Casual Listener
  • 510 Views
  • 2 replies
  • 4 likes
  • Free
  • 510 Views
  • 2 replies
  • 4 likes

Spotify won't play any albums that also happen to be on my iTunes

All albums I save on Spotify and store offline play, except if I already own it and have it on my iTunes. It's no coincidence, every single album on my iTunes has some issue if I listen on Spotify. Sometimes I like to control my desktop Spotify app t...

  • Newbie
  • All albums I save on Spotify and store offline play, except if I already own it and have it on my iTunes. It's no coincidence, every single album on my iTunes has some issue if I listen on Spotify. S...
  • 171 Views
  • 0 replies
  • 0 likes
  • Premium
  • 171 Views
  • 0 replies
  • 0 likes

Can't log back into Musixmatch

I accidently logged out of musixmatch...If I try to log into musixmatch on their website it works.But when I try in spotify, it fails.I'm trying to login with facebook.

  • Newbie
  • I accidently logged out of musixmatch... If I try to log into musixmatch on their website it works. But when I try in spotify, it fails. I'm trying to login with facebook.
  • 456 Views
  • 0 replies
  • 0 likes
  • Account
    Login
    Other
  • 456 Views
  • 0 replies
  • 0 likes

College Discount

I'm a high school student taking college class which enrolls me into the college. I am a student at Northern Virginia Community College yet when I put the college down it doesnt accept it. Is there anything I can do to fix this?

  • Newbie
  • I'm a high school student taking college class which enrolls me into the college. I am a student at Northern Virginia Community College yet when I put the college down it doesnt accept it. Is there a...
  • user-removed
  • Not applicable
  • 1983 Views
  • 1 replies
  • 0 likes
  • 1983 Views
  • 1 replies
  • 0 likes

Offline Saving & shuffle play

Hey Guys, Wanting some help with offline saving (Galaxy S5 - running Android 5.0 & all software updates completed) - I have a spotify premium subscription and noticed recently that my offline files are saving direct to my mobile device storage rather...

  • Newbie
  • Hey Guys,   Wanting some help with offline saving (Galaxy S5 - running Android 5.0 & all software updates completed) - I have a spotify premium subscription and noticed recently ...
  • 236 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
  • 236 Views
  • 0 replies
  • 0 likes

Can't join family plan

When I type in the code I was sent. It says invalid code.

  • Casual Listener
  • When I type in the code I was sent. It says invalid code.
  • 3177771284
  • Casual Listener
  • 222 Views
  • 1 replies
  • 0 likes
  • Account
  • 222 Views
  • 1 replies
  • 0 likes

Charged me for Spotify Student discount but did not let me finish

I started putting my card info to subscribe to the student discount. I got a chance to put my card on and I accepted that Spotify is going to take the amount ($4.99) but when it asked me to put what school I attend it didn't let me click a box so I t...

  • Newbie
  • I started putting my card info to subscribe to the student discount. I got a chance to put my card on and I accepted that Spotify is going to take the amount ($4.99) but when it asked me to put what ...
  • Cryingbaby101
  • Newbie
  • 219 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 219 Views
  • 2 replies
  • 0 likes

Spotify 2 years Premium expired after 4 months ?

Hi; Today When I tried to use spotify I was surprised that my account was expired and I'm only using the free spotify ...I had a free 2 years subscribtion when I bought a Fido sim card from Canada 4 months ago. any idea why ?

  • Newbie
  • Hi;   Today When I tried to use spotify I was surprised that my account was expired and I'm only using the free spotify ... I had a free 2 years subscribtion when I bought a Fido sim car...
  • gnovella16
  • Roadie
  • 462 Views
  • 1 replies
  • 0 likes
  • Login
    Other
    Premium
    Subscription
    Unlimited
  • 462 Views
  • 1 replies
  • 0 likes