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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1693 Views
  • 0 replies
  • 7 likes
  • Security
  • 1693 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 446514 Views
  • 970 replies
  • 108 likes
  • Account
  • 446514 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1199292 Views
  • 119 replies
  • 116 likes
  • Account
  • 1199292 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 108479 Views
  • 72 replies
  • 11 likes
  • Account
    Login
    Premium
  • 108479 Views
  • 72 replies
  • 11 likes

missing premium got my card charged

I signed up for the premium and It charged my card but I can't use it still says I'm free. I need this fixed If im.paying for it please I tried logging out and reinstalling but nothing.

  • Newbie
  • I signed up for the premium and It charged my card but I can't use it still says I'm free. I need this fixed If im.paying for it please I tried logging out and reinstalling but nothing.
  • Ox1
  • Roadie
  • 175 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 175 Views
  • 1 replies
  • 0 likes

first months

I got a free spotify but today I saw a promotion about my first months in $9.00 pesos so I enter the credt card and the charge but my profile still free, so I want to know what happened, because I paid for that and I recieve a email from my bank abou...

  • Newbie
  • I got a free spotify but today I saw a promotion about my first months in $9.00 pesos so I enter the credt card and the charge but my profile still free, so I want to know what happened, because I pa...
  • Ox1
  • Roadie
  • 146 Views
  • 1 replies
  • 0 likes
  • Premium
  • 146 Views
  • 1 replies
  • 0 likes

Free 30 days Premium offer

Free 30 days Premium offer I had a 7 days free premium. A few times after those 7 days, spotify sent me an email with te text: Probeer Spotify Premium nog 30 dagen gratis uitAls je van je 7-daagse gratis proefversie van Spotify Premium hebt genoten, ...

  • Newbie
  • Free 30 days Premium offer    I had a 7 days free premium. A few times after those 7 days, spotify sent me an email with te text: Probeer Spotify Premium nog 30 dagen gratis uit Als je v...
  • Ox1
  • Roadie
  • 158 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 158 Views
  • 1 replies
  • 0 likes

Hacked Account. Getting no response from Spotify Support. How long does this take?

Hey my account was hacked 2 days ago and then again yesterday. Haven't gotten any responses from Spotify to fix this issue. They replied to one tweet 24 hrs ago saying i would be contacted shortly. But have ignored my 7 other tweets and 7 DM's to Spo...

  • Music Fan
  • Hey my account was hacked 2 days ago and then again yesterday. Haven't gotten any responses from Spotify to fix this issue.    They replied to one tweet 24 hrs ago saying i would be conta...
  • JoeThomas
  • Community Legend
  • 401 Views
  • 5 replies
  • 0 likes
  • Account
    Security
  • 401 Views
  • 5 replies
  • 0 likes

Change spotify facebook account

Hi, years ago I made a free spotify account through my facebook, now I have a new premium account, I want to connect the new with my facebook but the old one won't let me, is there any way the old one can be deleted so I can connect the new one to fa...

  • Newbie
  • Hi, years ago I made a free spotify account through my facebook, now I have a new premium account, I want to connect the new with my facebook but the old one won't let me, is there any way the old on...
  • ziul88
  • Casual Listener
  • 154 Views
  • 1 replies
  • 1 likes
  • Account
    Premium
  • 154 Views
  • 1 replies
  • 1 likes

All playlists lost, after creating account

Hi guys,i really hope you can help me because i am super sad right now: Years ago i started using spotify via facebook account.Now i had to make an account because i wanted to connect my spotify with last.fm.After successfully creating the account al...

  • Casual Listener
  • Hi guys, i really hope you can help me because i am super sad right now:   Years ago i started using spotify via facebook account. Now i had to make an account because i wanted to connect my...
  • 126 Views
  • 0 replies
  • 0 likes
  • Account
    Other
  • 126 Views
  • 0 replies
  • 0 likes

facebook and my account

when i subscribed i did it through facebook, is the any chance i could change that and have an account only with my email without changing anything of my account and without the neccessity of subscribing me again?

  • Newbie
  • when i subscribed i did it through facebook,  is the any chance i could change that and have an account only with my email without changing anything of my account and without the neccessity of s...
  • Jones38
  • Casual Listener
  • 210 Views
  • 2 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 210 Views
  • 2 replies
  • 1 likes

Unable to mark message as read or delete.

Hi, I received some kind of spam messages 4 months ago.This is the sender: https://open.spotify.com/user/afgrkfp%3Fs%3F Unfortunately i can not mark this message as read, so i permanently have a 1 next to my inbox.I have tried it via web, desktop and...

  • Newbie
  • Hi, I received some kind of spam messages 4 months ago. This is the sender: https://open.spotify.com/user/afgrkfp%3Fs%3F   Unfortunately i can not mark this message as read, so i pe...
  • 176 Views
  • 0 replies
  • 0 likes
  • Account
  • 176 Views
  • 0 replies
  • 0 likes

Account hacked

Hey everyone, first time posting here but I can't find a way to contact spotify directly. I have owned a Spotify account for almost two years now, I believe, and have been a premium user for over a year. I noticed two weeks ago that while I was drivi...

  • Newbie
  • Hey everyone, first time posting here but I can't find a way to contact spotify directly.    I have owned a Spotify account for almost two years now, I believe, and have been a premium us...
  • 125 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
  • 125 Views
  • 0 replies
  • 0 likes

How Can I Contact Spotify?

Other then the Contact Form, How can I contact Spotify support?

  • Casual Listener
  • Other then the Contact Form, How can I contact Spotify support?
  • 11160273929
  • Newbie
  • 523 Views
  • 4 replies
  • 0 likes
  • 523 Views
  • 4 replies
  • 0 likes

Family subscriotion

I am planning on adding my eldest daughter on to my Premium membership and change my subscriptionto "family" . . . I would also like to add my 9 year old daughter too - but for some reason age limit is 13 years . . .why this restriction - does Spotif...

  • Newbie
  • I am planning on adding my eldest daughter on to my Premium membership and change my subscription to "family" . . . I would also  like to add my 9 year old daughter too - but for some reason ag...
  • 255 Views
  • 0 replies
  • 2 likes
  • Subscription
  • 255 Views
  • 0 replies
  • 2 likes

Cobro indebido

Buenas. En Junio de este año me registré en Spotify y compré Spotify Premium con una cuenta de Facebook que fue bloqueada y posteriormente (En Agosto) eliminada. En Septiembre de este año Spotify se me desconectó por sí solo del móvil y me fue imposi...

  • Newbie
  • Buenas.    En Junio de este año me registré en Spotify y compré Spotify Premium con una cuenta de Facebook que fue bloqueada y posteriormente (En Agosto) eliminada. En Septiembre de este ...
  • 221 Views
  • 0 replies
  • 0 likes
  • Login
    Other
    Premium
    Subscription
  • 221 Views
  • 0 replies
  • 0 likes

Cannot change email adress

Hi, I want to change my email adress in my settings, but I can't because I don't remember my password and my former email adress doesn't work anymore. I can only log in using Facebook, but then I can't change my settings... How can I do ? EDIT : I ca...

  • Casual Listener
  • Hi,   I want to change my email adress in my settings, but I can't because I don't remember my password and my former email adress doesn't work anymore. I can only log in using Facebook, but t...
  • ellvad
  • Casual Listener
  • 209 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 209 Views
  • 2 replies
  • 0 likes

Cancelled premium subscription same day that PayPal was charged

I just got the notice that PayPal was charged for monthly subscription. I cancelled subscription immediately after. Is this new pmt for previous month? Or for this coming month? Will I be refunded for this monthly payment?

  • Newbie
  • I just got the notice that PayPal was charged for monthly subscription. I cancelled subscription immediately after. Is this new pmt for previous month? Or for this coming month? Will I be refunded fo...
  • 119 Views
  • 0 replies
  • 0 likes
  • Account
    Subscription
  • 119 Views
  • 0 replies
  • 0 likes

Free account being charged for premium

Hello!I have been racking my brain trying to contact some form of support and have not yet received a response from Spotify. I filled out the Contact Form several times and also created a twitter account to contact anyone who can help me. I have a fr...

  • Casual Listener
  • Hello! I have been racking my brain trying to contact some form of support and have not yet received a response from Spotify. I filled out the Contact Form several times and also created a twitter a...
  • 112 Views
  • 0 replies
  • 0 likes
  • Account
    Security
  • 112 Views
  • 0 replies
  • 0 likes

Please help (Facebook)

So like 2 days ago my friend linked her facebook to my Spotify account by accident and now people see her name and picture, so I've tried several times disconnecting from facebook by going to the settings and all that but it didnt work, then i tried ...

  • Casual Listener
  • So like 2  days ago my friend linked her facebook to my Spotify account by accident and now people see her name and picture, so I've tried several times disconnecting from facebook by going to t...
  • wickamahn
  • Newbie
  • 283 Views
  • 3 replies
  • 0 likes
  • Account
    Security
  • 283 Views
  • 3 replies
  • 0 likes

Problema tarjeta de credito

Hola!Tenia la cuenta premium, y se cancelo porque dice que no se pudo procesar el pago, pero segun el banco de la tarjeta me informaron que todos los pagos que recibieron se abonaron. Ahora queria volver a tener la cuenta premium y no me toma ninguna...

  • Newbie
  • Hola! Tenia la cuenta premium, y se cancelo porque dice que no se pudo procesar el pago, pero segun el banco de la tarjeta me informaron que todos los pagos que recibieron se abonaron. Ahora queria ...
  • oruamle
  • Casual Listener
  • 427 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 427 Views
  • 2 replies
  • 0 likes

not get the payment

Im tryin to pay the account for family and it doesnt save me the payment y tell me problem with the bank and il tryin with almost 5 credits cards and still the problem

  • Newbie
  • Im tryin to pay the account for family and it doesnt save me the payment y tell me problem with the bank and il tryin with almost 5 credits cards and still the problem
  • oruamle
  • Casual Listener
  • 275 Views
  • 1 replies
  • 1 likes
  • Subscription
  • 275 Views
  • 1 replies
  • 1 likes

Solved!! Spotify in Cancun México

Hi, I have an account here in the U.S. and was wondering if spotify will stream in Cancun México. I plan to go there for a week on vacation, there I will have WIFI. Just heard that Pandora doesn't allow service there...

  • Newbie
  • Hi, I have an account here in the U.S. and was wondering if spotify will stream in Cancun México. I plan to go there for a week on vacation, there I will have WIFI. Just heard that Pandora doesn't al...
  • mariaponce
  • Newbie
  • 10017 Views
  • 2 replies
  • 0 likes
  • mexico
    stream
  • 10017 Views
  • 2 replies
  • 0 likes

Want to change credit card

A few months ago, I turned changed credit card accounts in Spotify. Or so I thought. How do I make this actually CHANGE? When I look in my Spotify account (or, rather my kids' account), it shows the correct card, but it doesn't actually bill that car...

  • Newbie
  • A few months ago, I turned changed credit card accounts in Spotify.  Or so I thought.     How do I make this actually CHANGE?  When I look in my Spotify account (or, rather my k...
  • 312 Views
  • 0 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 312 Views
  • 0 replies
  • 0 likes